Photoshop CS6 error "Could not complete your request because of a program error."
I got this error today. I am on PS CS6 version 13.0.06 x64. Running on Mac OS X version 10.9. Installed the new Maverick on November 10 and not sure if that has anything to do with this.
In PS I get the error above when I go to File/Open and look for a photo file to pull. Before I even get a chance to chose a file the error pops up and does not let me go any further.
Also if I am in LR5 and send a photo to PS through Photo/Edit in/Edit in Photoshop CS6 it will open it. However, when I go to save as JPEG the folders just disappear and brings back the photo and does not allow me save.
Not sure if they both have something to do with each other. Curious if anyone has the new Maverick on their Mac and have this issue or just a coincidence and it is something else. Either way hope someone can assist.
Thank you,
Michael
Not sure if this is the same issue, but there is a bug in Mavericks where when you go to file save the menu dissappears if I remember correctly. The solution (until fixed) is to change the View from CoverFlow to another like List.
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Adobe Photoshop CS6 Extended Could not complete your request because of a program error.
When starting Photoshop CS6 I get this error message, Adobe Photoshop CS6 Extended Could not complete your request because of a program error (-- OK --). This happens on the main screen immediately. Once I click OK the program seems to be alright. But some part of it, that I haven't discovered yet, may not function properly.
I am running Windows7 Professional Service Pack 1 64 bit with Intel i7-4770k CPU and 16 GIG Ram.
This problem just started recently, everything has been fine up till now. I must have done something when trying to defragment the Registry or get rid of temp files.
I have uninstalled Photoshop CS6 and reinstalled it with no effect. I have tried to run Photoshop CS6 32 bit in Safe Mode, but it will not run. It hangs up on Reading Memory.
Is there any kind log file that would tell me what is causing this to occur?
Does anyone know what might cause this?
Thank you in advance for any helpful information.
J. J. PattersonDid you reset your Preferences and Photoshop tools. Photoshop Preferences are not removed with an un-install and an Install does not install preferences. Preferences are created for a user id when a user ID start Photoshop and there are no preferences for the user ID.
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CS6 Error: "Could not complete your request because of a program error."
I get the error "Could not complete your request because of a program error." anytime I try to open a .psd file someone has sent me.
This error is occuring in CS6.
Anything I can do?Hi Basedcade,
Do you know what version of Photoshop was used to create the .psd they are sending? II'd want to make sure the person sending the .psd is selecting the option to maximize compatibility when saving the .psd file. How is the person sending you the .psd file, email, etc.? Does the person sending it have an Adobe ID? If so, maybe have them upload the .psd and share it via Creative Cloud to see if it does the same thing when transferred that way?
-Dave -
when I open a raw file (NEF Nikon 7100) and apply setting then click save, I get an error ( could not complete your request because of a program error ). Ideas?
Oh, dear.
If you use PSE as your external editor for iphoto, you need to save the images back to iphoto by using Save, not Save As and not changing anything like the name or format that would bring up the Save As window. (You may need to adjust the editor prefs>saving files>on first save to save over existing.)
OR you can export the photos from iphoto to the desktop, use file>open in the editor and then change whatever you want and either import the saved image to the organizer or import it back to iphoto as a new file. What you are doing is extremely risky, particularly to the iphoto library which you may easily damage by your workflow.
I would start the organizer holding down the shift key, then create a new catalog and switch to the new one. Then try opening the editor without opening an image and see if you get any farther.
PSE and iphoto are not designed to be used as you've been doing. You are trying to write to the iphoto library from outside iphoto, which is the fastest known way to corrupt the library and lose all your photos. -
Type layer error: Could not complete your request because of a program error.
I am trying to rebuild text in a photo. I clicked the type tool, clicked on the background layer (knowing a new one should form) and got this error:
Could not complete your request because of a program error.
Then I made a new blank layer, clicked on it and got the same error.
I quit, relaunched started typing the new layer without a hitch. But when I selected to change the font (to any font), I got the same error
I switched to Firefox to search for the problem and went back to PSCS5. Now I can change the font! After switching applications and clicking on the type layer, I get the error again! Then it's fixed. Then it comes back.
Anyone have this problem or a solution?
I'm using Mac OS 10.5.8 with PSCS5 12.0.1Most likely you have a corrupt font which is causing problems for some of the type/font code.
Try validating your fonts with FontBook as a first step. -
Today I started my program (photoshop CS2 9.0.2) and opened a JPG file. When I went to print the file the program crashed and closed. When I restarted the program and went to open the file I got this error message, "Could not complete your request because of a program error".
I have tried several different file types/sizes and all result in the same error message since the program crashed. It will not open any file I try to open. As I indicated above I am using Photoshop CS2 9.0.2 it is on a MAC with OSX 10.4.11.
I called Adobe and the Rep directed me to Tech Note 331307 and told me to Re-create the Photoshop preferences files. Which I did and restarted the program, but when I tried to open a file (any file) I still get the same error message so it doesn't appear to be the preferences.
Does anyone have any info as to what the problem may be and how to correct it.
ThanksThanks for the response. OK... This is the first day I have been able to get back to the problem.
My system I am running Photoshop on is a Power Mac G4, AGP Graphics ATY Rage 128Pro chip set 16MB VRAM LCD 1280x1024 32-bit color, 500MHz, 1.75GB of memory, 1 MB L2 Cache, 100 MHz Bus Speed. I had installed the latest security update and repaired the permissions the day the problem started.
Now to day I started the system and went in and created a Guest Account. I logged into the guest account and started Photoshop. Low and behold it worked just fine. So I logged out of guest and logged into my main user account And started Photoshop. Wouldn't you know it.... It works just fine. I can open any file I want with now problems.
I got to thinking after I had done all of this that I wished I had tried to open a file in Photoshop today prior to creating the guest account to see if it still had the problem in my main user account.
I did not change anything else on the system and all seems to work fine now. So at his point I am really not sure what the problem was.
Again thanks for taking the time to respond to this issue. -
Photoshop CC Error: "Could not complete your request because of a program error"
The Error message "Could not complete your request because of a program error"
popup every time when I open the Photoshop.
Befroe I installed the Blow Up 3 plug-in, everything is fine but now it just bored me so much.
Anyone can help?
ThanksWhat have you done for trouble-shooting so far apart from re-installing?
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html
Can you reproduce the issue?
Please read this (in particular the section titled "Supply pertinent information for quicker answers"):
http://forums.adobe.com/docs/DOC-2325 -
Photoshop elements editor Could not complete your request because fo a program error
I am running PSE 8.0. On some of my photos I cannot save the image.
Even if I do no editing on the photo and just do a "save as" in a completely
different folder I get the error message Could not complete your request
because of a program error.
I have set the RAM preferences to 1100MB and the history states to 20.
What is the program error?
Looking at the discussion forum, this problem has been there since 2007.
Doesn't Adobe fix its software?
Joe MI would suggest you to reset the preferences file of photoshop elements and then try. Follow these steps
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences. -
Installed PSE12 in July, Installed and operated without issue. Received a message on the iMac 21.5 running OS X 10.9.4 about an update for PSE 12 being available. I downloaded and installed the update. Now when the Editor of the app is launched, I get a message that says "could not complete your request because of a program error". If I click "OK", the editor will usually continue and operate without problem but sometimes it will launch to a full gray screen and with just the border and will not close, can not quit, and prevents the MAC from shutting down. I have the force quit the app to continue to use the MAC. I have tried safe mode and user admin with same error. I can't find any posting specific to this issue. I thought there was a method to reinstall PSE without uninstalling it but I can't find it. Should I just simply uninstall PSE 12 anad start over???
It is a mute point now. PSE12 finally failed to the point it locked up the MAC. I had to restore the MAC OS from backup to a point before the PSE12 update.
The MAC now operates correctly and so does PSE12. I don't think I'll be updating PSE any time soon. -
This randomly started happening. Every time I try to add an effect to a new file, or edit an effect on an existing file, I get this error...
Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 2
Processor speed: 2533 MHz
Built-in memory: 24574 MB
Free memory: 20191 MB
Memory available to Photoshop: 22225 MB
Memory used by Photoshop: 60 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 2/19/2015 at 2:48:07 PM
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: Quadro K2000/PCIe/SSE2
Display: 2
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Display: 1
Display Bounds:= top: 0, left: 1920, bottom: 1080, right: 3840
Video Card Number: 1
Video Card: NVIDIA Quadro K2000
OpenCL Unavailable
Driver Version: 9.18.13.4752
Driver Date: 20150205000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA Quadro K2000
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Serial number: 92298701693738269349
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\billy.CNC\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 1.80T, 1.10T free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 13.0.1 (13.0.1.3 x001)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1.3 x001)
Bas Relief 13.0
BMP 13.0
Camera Raw 8.8
Camera Raw Filter 8.8
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1.3 x001)
Clouds 13.0.1 (13.0.1.3 x001)
Collada 13.0.1 (13.0.1.3 x001)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0.1 (13.0.1.3 x001)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1.3 x001)
Embed Watermark 4.0
Entropy 13.0.1 (13.0.1.3 x001)
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1.3 x001)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0.1 (13.0.1.3 x001)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0.1 (13.0.1.3 x001)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0.1 (13.0.1.3 x001)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1.3 x001)
Maximum 13.0.1 (13.0.1.3 x001)
Mean 13.0.1 (13.0.1.3 x001)
Measurement Core 13.0.1 (13.0.1.3 x001)
Median 13.0.1 (13.0.1.3 x001)
Mezzotint 13.0
Minimum 13.0.1 (13.0.1.3 x001)
MMXCore Routines 13.0.1 (13.0.1.3 x001)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1.3 x001)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0.1 (13.0.1.3 x001)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1.3 x001)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)
Picture Package Filter 13.0.1 (13.0.1.3 x001)
Pinch 13.0
Pixar 13.0.1 (13.0.1.3 x001)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1.3 x001)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1.3 x001)
Range 13.0.1 (13.0.1.3 x001)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Skewness 13.0.1 (13.0.1.3 x001)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1.3 x001)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0.1 (13.0.1.3 x001)
Sumi-e 13.0
Summation 13.0.1 (13.0.1.3 x001)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0.1 (13.0.1.3 x001)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0.1 (13.0.1.3 x001)
Variations 13.0.1 (13.0.1.3 x001)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0.1 (13.0.1.3 x001)
WIA Support 13.0.1 (13.0.1.3 x001)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1.3 x001)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEDid you reset your Preferences and Photoshop tools. Photoshop Preferences are not removed with an un-install and an Install does not install preferences. Preferences are created for a user id when a user ID start Photoshop and there are no preferences for the user ID.
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[ERROR] Could not complete your request because of a program error
I receive this ERROR when I try to open in Photoshop CS2 different files from the same project.
The file size is about ±52MB, with several layers and SmartObjects.
What makes me insane is that I am able to open it on ImageReady CS2 and Illustrator CS2 but not in PS CS2.
I already try to open it in Windows Safe Mode but no success.
This is vital file for my work. Does anyone knows a solution for it?
Thanks,
DiegoI could solve the problem using ImageReady but I lost all the SmartObjects.
1. Open the file on ImageReady
2. Hide all the layers
3. Save .PSD
4. Open in Photoshop
It worked for me, but I lost all the SmartObjects as ImageReady doesn't support it. -
This has been happening for about a month now.
If you can see your File in Bridge, double-click it to open it in Photoshop.
Let me know if that helps.
Gene -
Photoshop CS4: Could not complete your request because of a program error.
Hello,
I find myself in an interesting dilemma. I've had CS4 for a bunch of years now and have loved it. Unfortunately, my MacBook Pro's hard drive crashed a month or so back. Luckily, I have been using an external hard drive to back up my computer, so when it crashed, I lost very little in comparisson to some horror stories I've heard.
My Ps was able to retuned to my new hard drive with virtually no problems. However, the error "Could not complete your request because of a program error" shows up in rapid succession 5-10 times after I select the text tool. Interestingly enough, if I weather that storm, I'm able to use all the fonts, actions, etc. with no problems. Originally, it was simply a nuissance that I dealt with, but it's beginning to hamper my work, especially today when I was on deadline.
Doing some research and reading around the web and given the most culpable reason seems to be something wrong with a font, but I don't know which font I'm missing, need to update, whatever.
So here's my question: how do I get this thing to go away? Is there some file or something like that buried in a backup that I didn't bring over to the new hard drive that's causing the problem. At first, I was just happy to have the thing working after the crash, but it's getting pretty annoying.
Any help would be greatly appreciated. Thanks.Well, I don't know which fonts came from where, to be honest. It's kind of a mix of whatever I've done over the past 5+ years, if that makes sense.
I'm perfectly fine deleting all the fonts and reinstalling just the ones needed for PsCS4 if there's a file of that. -
"Could not complete your request because of a program error." when trying to save to a PDF
I'm running PS CS5 version 12 and I'm trying to save my DVD insert to a PDF so I can take it to the printers but I get this error "Could not complete your request because of a program error." I'm on a mac 27" 3.4 GHz Intel Core i7 with 8 GB or memory. Please advise.
You might try restting the photoshop preferences:
http://forums.adobe.com/thread/375776?tstart=0 -
PS CS3: "could not complete your request because of a program error"
Hi,
I am using Photoshop CS3 on Windows XP Pro (Upgraded from PS v7.0 a few months ago) on about 10% of my images I'm getting an the error:
"could not complete your request because of a program error"
when trying to save the file after doing changes to it. Oddly enough I do NOT get the error when doing "Save As" even after the recieving the error on a save. Nor do I get the error if I open one of the affected files in PS v7.
I believe from searching on line that the problem is "something to do" with the format of the metadata in the images. I am not sure exactly what, nor am I sure why it only affects about 10% of my images - all of which have been processed, captioned and keyworded the same way. However it is noticable that I cannot open "File info" dialog box in PS CS3 for any image that won't save. The error given is: "Could not complete the File Info command because of a problem with the File Info module"
Oddly, I CAN open the same File Info dialog box in Bridge CS3, I can change metadata via Bridge but then even after doing that the problems still exist when the image is opened in Photoshop.
At the moment, the ONLY work round I have is for each effected image, open it, do a "save as" - to save it under a different name delete the original image and then rename the image back to it's original name to ensure that my DAM can still locate the image.
I am a professional photographer with over 25,000 PSD files. As you can imagine it is impractical to manually open every image to see is affected. Can anyone think on any automated method to locate which images have the problem?
Does anyone have a fix to this problem? The workround above has one MAJOR drawback. Like most/all DAM users I locate and open my images from within my DAM (IMatch in my case). If I use the save-as/delete/rename method while the DAM is open I lose the data records associated with the image in the DAM. (The data is lost when the original image is deleted).
Any help would be appreciated. This is becoming a MAJOR problem for me.
Thanks,
Ian M Butterfield
www.imb.bizHi Rob,
I've uploaded one of the images to my server....
http://www.iphotos.co.uk/downloads/tmp/FA0309A-E02305.zip (30Mb download).
I wouldn't say that the "image" is corrupt - the "image" is fine and in fact "Save As" to a new filename corrects the problem altogether. What I would say is that PS CS3 isn't handling the metadata in some of my images correctly. I use a lot of different programs to view/edit/update both image and metadata. PS CS3 is ONLY program I have found that has any problem with the files.
I only have two makes of camera Canon 5D and 10D. I can't say for certain whether it affects 10D files as the vast majoity of images I'm working on are from my 5D. What I can say however that not all images from a given shoot with the 5D will be affected - only a small proportion of them.
Anyhow, please download the zip file and extract the PSD to a suitable location. Then open the image in PS CS3 from that location. Make a minor edit to the image and you will see that PS CS3 can't save the file. Quit. Open the image again and select "File | File Info" and you will see the other error message. If you open the file and do "save as" to a new filename and repeat the above step everything works as it should.
If this was just a single file that I was having problems with I'd put up with the work round of "Save as" to correct the problem. But with 25,000+ PSD files and at a guess a random 10% of my files being affected you can imagine how frustraiting this is.
Thanks,
Ian.
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