Photoshop CS6 Extended Upgrade will not install

I have Adobe Photoshop CS5.1 Extended installed and activated on my system. The installation for the upgrade from disk for CS6 extended doesn't recognize that the CS5 Extended installation exists or accepts its serial number and I can't proceed. It also doesn't give me CS5 Extended as an option in the drop down menu for previous installations. CS5 shows as being activated on my computer. I did have to do a full system restore to a new hard disk some six weeks ago when my C drive crashed.

As Baljeet said, please clarify. Could be thast you simply have the wrong installer. if so, you may wish to get in touch with support. they can eitehr help you generate an install code or advise about exhanging the wrong media.
Mylenium

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Photoshop CS6 for Mac will not install. I get a list of errors. How can I resolve this?

Hi all, I am running Mac OS 10.6.8 (Snow Leapard) on a Mac Pro Dual Core Intel Xeon with 2.66 GHz and 3 GB RAM.
I have tried to install Photoshop CS6 from the purchased disc and again from a downloaded trial version from Adobe. Both having the exact same install errors issue. I still have CS4 loaded since I wish to run with this suite for a while before I fully switch to CS6
Below is the summary of errors. I look forward to hearing from some one soon!!
Exit Code: 6
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF006, DF016 ... WARNING: DS012, DW016 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 6 error(s), 10 warning(s)
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 21)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 22)
----------- Payload: {C7B1C1B3-368D-4C32-A818-83F1554EB398} AdobeColorCommonSetRGB CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 11)
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 12)
----------- Payload: {48623899-C152-457D-9B30-1F957332AC2F} AdobeColorPhotoshop CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 3)
----------- Payload: {78E38D75-4D92-4F6E-B631-17A436BED680} AdobeColorVideoProfilesCS CS6 4.0.0.0 -----------
WARNING: DS012: LocalizeFile: Localized string not found for locale 'en_GB' try fetching for en_US(Seq 5)
----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
ERROR: DF006: The path "/Library/ScriptingAdditions/Adobe Unit Types.osax" already exists and is not a directory, Please rename or delete and retry(Seq 2255)
ERROR: DF016: Unable to create directory "/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents" with mode 775(Seq 2255)
ERROR: DF006: The path "/Library/ScriptingAdditions/Adobe Unit Types.osax" already exists and is not a directory, cannot create path "/Library/ScriptingAdditions/Adobe Unit Types.osax/Contents",Please rename/delete "/Library/ScriptingAdditions/Adobe Unit Types.osax" and retry(Seq 2255)
ERROR: DW063: Command ARKCreateDirectoryCommand failed.(Seq 2255)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed

Try
Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5 (should still apply to CS6)
http://helpx.adobe.com/creative-suite/kb/errors-exit-code-6-exit.html

Mac OSX Photoshop Elements 11 upgrade will not install

I downloaded Photoshop Elements 11 (upgrade) after purchase, and then tried to install.
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Enter Serial No - I get a green check mark,
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If I click the Install button, nothing happens - I mean nothing - no error indication,,,, nothing - it clicks in but nothing happens.
Is there a logfile somewhere which can tell me why it is not installing?
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jeff.
Macbook Pro, Early 2008 15 inch
OSX Version 10.8.2
2.4 GHz Intel Core 2 Duo
4 GB 667 Mhz DDR2 SDRAM
Graphics NVIDIA GeForce 8600M GT 256 MB
70 GB free disk space

Thanks Jeff, but it only asks for the current serial number - Which I know is not right.
I did get it to install, however, by manually going in and deleteing all references to Adobe from my system. The Installer is not handling an exception properly and is failing. Sorry, that's a bug. The offending file apparently was in /library/application support/Adobe. For my purposes, I only have to re-install one additional product to insure that everything still works. The fact that it installed an update without asking for a previous serial number is also a bug - perhaps the same bug not completely cleaned up. My opinion is that they either have to fix the installer or offer a cleaner - maybe there is a cleaner but I did not know about it. I am marking this as complete but the developers clearly have some work here. Perhaps it is not possible to handle every exception - I can accept that also.
jeff.

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Products
Here is a link to the Student Store -- you should be eligible for a discount through your school. I don't see CS6 on there, so you may have to get the cloud instead to get the discount. (You can find out from the chat window that will show up if you stay on the page for a few minutes). If you just need Photoshop, the Photographers bundle is the best deal.

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Creative Suite Cleaner Tool
Run it, try again.
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== This happened ==
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Thanks for your response. I have previously reviewed this. The only potential problem it seems to resolve is having 2 versions of Shockwave installed. I only have one. The only thing I can think of to do is just uninstall the one version and see if it will trigger an installation. When I go to the Flash install site, I agree to the terms and get the next screen that says download will start. I never get a message asking if it's ok to run or anything. No matter where I look for a download for Flash I wind up at the same place with the same problem. Any suggestions would be most appreciated.
Thanks

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The latest version of Adobe FlashPlayer can be obtained from here:
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Photoshop CS6 Extended Upgrade

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Go to http://www.adobe.com/products/photoshopextended.html
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Select Photoshop CS5 Extended from the "I Own" drop-down. Make sure Windows is selected from the Platform drop-down. Choose "Ship the box to me" for the Delivery drop-down.
Click Add to Cart and check out.

Photoshop CS6 Extended upgrade from Photoshop CS5 Extended

I am running the Teacher/Student edition of Photoshop CS5 and plan to up grade to Photoshop CS6 Extended non- eacher/Student edition. Will the be any complications with this upgrad.

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http://helpx.adobe.com/x-productkb/policy-pricing/upgrade-upsell-paths-cs5-cs5.html
Regards
Rajshree

Adobe Elements 13 upgrade will not install

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Hi,
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Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
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Hi Tom,
very easy by booting up from a Non-RAID-Boot Volume.
This could be an internal or even an external Drive, doesn't matter.
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Try: http://answers.microsoft.com/en-us/mac/forum/macoffice2011-macstart/mac-office-2 011-latest-update-wont-install-on-osx/c0bdc520-eae8-434a-a0fb-9f15eb1d2886

I bought the disk Photoshop CS6 extended how do I install it on an new comp with no disk drive?

I bought Adobe Photoshop CS6 and installed the disk on my old computer. How do I install the program onto my new computer since I do not have a disk drive to put the cd into? There is nothing on the website that I can find to help me....I really enjoy the program and didnt even realize I didnt have a disk drive in this computer....(I know its something I should have known before I bought the computer....but it slipped my mind till now when I actually need it.) Thank you....Heidi

Hi Heidi,
Welcome to the Community!
That's not a problem, you can certainly download the product online. Please go to http://prodesigntools.com/adobe-cs6-direct-download-links.html and download Photoshop CS6 from there.
Remeber to follow the instructions mentioned under "Very Important section" otherwise download won't start.
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Ankit

Photoshop CS6 - Batch function will not save files

OK, I have used the "Automate/Batch" function well over a hundred times, so this situation (first time using it in CS6) is VERY frustrating!
Running Adobe CS6 extended v. 13.0.1 x32 on a Win XP sp3 OS.
I have a slew of photos that need nothing done except to resize from the native file size to 6 in x 4 in @ 150 ppi and save into a new folder (to not override the original). I have recorded the action multiple times now and each time I run the action, the files do not save! Here are the various parameters I've used:
Attempt #1:
     Action Steps Recorded -
Open
Save for web (set size parameters here)
Close
      Batch settings -
Play Set: correct folder selected; Action: correct action selected
Source: folder - selected folder where native files are located (on desktop)
NO checkmarks next to any options
Destination: folder - selected folder where small files should be saved (on desktop)
NO checkmark on override action
Did not change file naming parameters
Result #1 - DID NOT SAVE FILES
Attempt #2:
     Action Steps Recorded -
Open
Save for web (set size parameters here)
Close
     Batch settings -
Play Set: correct folder selected; Action: correct action selected
Source: folder - selected folder where native files are located (on desktop)
Cehckmark override Action "Open" commands
Destination: folder - selected folder where small files should be saved (on desktop)
NO checkmark on override action
Did not change file naming parameters
Result #2 - DID NOT SAVE FILES
Attempt #3:
     Action Steps Recorded -
Open
Save for web (set size parameters here)
Close
      Batch settings -
Play Set: correct folder selected; Action: correct action selected
Source: folder - selected folder where native files are located (on desktop)
Checkmark override action "Open" commands
Destination: folder - selected folder where small files should be saved (on desktop)
Checkmark override action "Save As" commands
Did not change file naming parameters
Result #3- DID NOT SAVE FILES
Attempt #4:
     Action Steps Recorded -
Open
Image Size (set parameters here)
Save as (set folder location here)
Close
     Batch settings -
Play Set: correct folder selected; Action: correct action selected
Source: folder - selected folder where native files are located (on desktop)
Checkmark override Action "Open" commands
Destination: folder - selected folder where small files should be saved (on desktop)
NO checkmark on override action
Did not change file naming parameters
Result #4- DID NOT SAVE FILES
Attempt #5:
     Action Steps Recorded -
Open
Image Size (set parameters here)
Save as (set folder location here)
Close
       Batch settings -
Play Set: correct folder selected; Action: correct action selected
Source: folder - selected folder where native files are located (on desktop)
Checkmark override action "Open" commands
Destination: folder - selected folder where small files should be saved (on desktop)
Checkmark override action "Save As" commands
Did not change file naming parameters
Result #5- DID NOT SAVE FILES
Please help! This has never been a problem before CS6 and I truly am at my wits end trying to figure out why the files will not save. I have several hundred files that I need to run this on, so doing it individually is not an option.
Thanks in advance for any and all insights!

I'm having a problem with Automating > Batch as well. Strange enough, I did a batch of other photos and it worked fine. Selecting a new set of folders is not working at all; the files simply pop open and then close but the destination folder remains empty. It also doesn't appear the actions are occuring since I don't see them highlighting as the automation runs. I have no idea why it would work then not. BTW, "Override Action "Save As" is unchecked.
~CG
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Photoshop CS6 Extended Upgrade will not install

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