Photoshop CS6 freezes before splash screen

13-inch MacBook Pro 2012 (June), 2.9GHz i7, 8GB of Apple RAM (no third-party RAM), 750GB drive, non-Retina display, OS X 10.9.1. In use for over a year under 10.8.x.
Creative Suite CS6 Production Premium (Academic License) installed. Upgraded from 10.8.5 where Photoshop CS6 ran successfully until upgrading to 10.9. Upgrading to 10.9.1 didn't help. Reverting to 10.8.5 fixes things. Adobe Drive has never been installed. Lightroom 4 is installed. Trial of InDesign CC is installed, and it was installed under 10.8.5, too.
Only Photoshop CS6 is affected; other CS6 apps in the suite work fine under 10.9.x. After upgrading to 10.9, Photoshop CS6 will work for maybe a day, then it will launch with a menu bar and menu choices, but none of them work. The Photoshop CS6 splash screen never appears.
It appears to be OS X user-account related. If a new OS X user is created, Photoshop CS6 works.
CS6 suite has been removed and reinstalled; no positive effect. Adobe's CS6 uninstaller has been downloaded and CS6 suite reinstalled; no positive effect. Photoshop .plist file has been deleted; no positive effect.
Any help appreciated! Thanks!

Because Photoshop will launch successfully with a different OS X user account, can someone suggest which specific Console log(s) in both accounts to investigate (or search for the existence of) that may help diagnose why Photoshop won't launch?
Additional behavior:
In the problematic account, Photoshop starts to launch, and its menus appear. Many menus are black, but when you select a menu choice (such as Photoshop > About Photoshop or File > Open), then all Photoshop menus and choices gray out. Then you have to force quit Photoshop.
However, if you first (while menu choices are still black) choose File > Open in Bridge CS6 (or words to that effect), then Bridge will open.
Thanks.

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Photoshop CS6 freezes before splash screen (Mavericks)

13-inch MacBook Pro 2012 (June), 2.9GHz i7, 8GB of Apple RAM (no third-party RAM), 750GB drive, non-Retina display, OS X 10.9.1. In use for over a year under 10.8.x.
Creative Suite CS6 Production Premium (Academic License) installed. Upgraded from 10.8.5 where Photoshop CS6 ran successfully until upgrading to 10.9. Upgrading to 10.9.1 didn't help. Reverting to 10.8.5 fixes things. Adobe Drive has never been installed. Lightroom 4 is installed. Trial of InDesign CC is installed, and it was installed under 10.8.5, too.
Only Photoshop CS6 is affected; other CS6 apps in the suite work fine under 10.9.x. After upgrading to 10.9, Photoshop CS6 will work for maybe a day, then it will launch with a menu bar and menu choices, but none of them work. The Photoshop CS6 splash screen never appears.
It appears to be OS X user-account related. If a new OS X user is created, Photoshop CS6 works.
CS6 suite has been removed and reinstalled; no positive effect. Adobe's CS6 uninstaller has been downloaded and CS6 suite reinstalled; no positive effect. Photoshop .plist file has been deleted; no positive effect.
Any help appreciated! Thanks!

Because Photoshop will launch successfully with a different OS X user account, can someone suggest which specific Console log(s) in both accounts to investigate (or search for the existence of) that may help diagnose why Photoshop won't launch?
Additional behavior:
In the problematic account, Photoshop starts to launch, and its menus appear. Many menus are black, but when you select a menu choice (such as Photoshop > About Photoshop or File > Open), then all Photoshop menus and choices gray out. Then you have to force quit Photoshop.
However, if you first (while menu choices are still black) choose File > Open in Bridge CS6 (or words to that effect), then Bridge will open.
Thanks.

Premiere Pro CS6 freezes at splash screen

I just loaded Master Collection CS6 and all programs will launch except Premiere Pro and After Effects. Any suggestions...

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
•What is your exact brand/model graphics adapter (ATI or nVidia or ???)
•What is your exact graphics adapter driver version?
•Have you gone to the vendor web site to check for a newer driver?
•For Windows, do NOT rely on Windows Update to have current driver information
•-you need to go direct to the vendor web site and check updates for yourself
•ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

Do I need to uninstall the Photoshop CS6 trial before installing Design & Web Premium?

I'm studying game design and my school provides a full license for Photoshop CS6. Before they provide the license they require you to install the software and use the 30 day trial, so that's what I did - I just installed the Photoshop CS6 standalone version (the full thing, not Elements). Now that my trial period has expired I've been given the license, but it seems it's for the whole Creative Suite 6 Design & Web Premium, not just Photoshop.
Should I uninstall Photoshop standalone before installing the whole Design & Web Premium suite? Or will it be okay if I go through the installation of the suite and just deselect Photoshop from the installation options? Is there any difference between the version that's installed on its own and the version that comes with the Design Premium suite? Will it affect any functionality in terms of transferring stuff between applications?
I'm running Windows 7.
Thanks in advance.

Only if you want to or need the space... versions are independent... some people have several versions installed for testing different capabilities

Photoshop CS6 Freezes on launch - Windows 7 64bit

Photoshop CS6 Freezes when I lauch.
I'm in the process of recovering from a computer failure and am loading all my apps onto a new Windows 7 machine.
So far all apps but photoshop work properly
When the CS6 window appears and I attempt to do any operation, the program does not respond to the mouse and appears to be frozen. I cannot close the program normally.
Am I missing a critical file??
Any suggestions would be appreciated.
Thanks
Bill

I just loaded the 32 bit version and now both 32bit and 64bit versions work.
Sorry to bother you all.
Bill

Cannot move photoshop CS6 window around on screen, it is stuck in one spot

cannot move photoshop CS6 window around on screen, it is stuck in one spot

Hi there,
Thanks for your response. I have since fixed the problem by unplugging my
external monitor and restarting my computer.
Best,
-Jake
On Fri, Jun 13, 2014 at 3:21 AM, c.pfaffenbichler <[email protected]>

Photoshop CS6 freezes upon opening

Running CS6 64-bit on a Windows 7 machine. Everything is updated, and it was working fine yesterday and every day before for the 2 months we've been running it on this machine. New today:
Open Photoshop and it opens the window but you can't click anything. It's like a pretty image file of what your PS experience would look like. Can't close it because even the little red X doesn't register as anything. Have to force quit from Task Manager. Restarted the system (full shut down, pause, start, not just a system restart).
Deleted the Preferences file and restarted the system. That kind of helped. Now we can open and click around for about 25 seconds. That's enough time to change my performance preferences and close the program before it freezes. So I did that and restarted the system. No change. I can also open the "open file" dialogue, but the second that opens, everything freezes back into that pretty picture of what it would look like if I were to be using PS.
Nothing else on the system freezes while PS is frozen. I can do webby stuff and work in other Adobe programs, check my email, dig around in my explorer, pretty much anything I want as long as it isn't PS.
Exception: If I open Bridge, I can use it just fine until I try to open a file from Bridge in Photoshop. Then both programs freeze until I force quit PS. After that, Bridge is happy again. If I try to use Bridge to run a PS process, I get the message window that PS is currently running another process, would I like to queue this one. No matter what I hit, everything gets angry until I force quit Photoshop.
I spoke to a nice man on the customer service line who was very good at reading suggestions like delete preferences or completely reinstall the suite from his list of fixes, but didn't seem to understand at all what I was asking him. So I turn to you, oh forum of knowledge. Anyone know how to fix this? We've reinstalled video drivers. We're currently trying running a repair off the Windows OS disk.
We would like to not have to uninstall and reinstall the whole suite. Everything else works great. AE is happy, Illustrator is happy, Bridge is happy so long as we don't make it talk to PS. If there's a way to just reinstall or run a repair on PS without affecting the rest of the suite, that would be an option too.

Hello,
I've got similar problem,
When I turn on my compagny computer everything is alright. Photoshop CS6 13.0 x32 start correctly. i can work on picture as expected.
But during the day, Photoshop doesn't want to open other file (any file).
I can work on with a picture that still open and save it, but can not open anything else.
Restart Photoshop doesn't work.
I must reboot the computer to correct this and open other file.
I'm on windows 7 SP1 with administrator rights
No plugin installed, I'm a beginner with Photoshop
Can you help me please ?
Thanks

Photoshop CS6 freezes when using Liquify filter

Hi,
sorry for starting this topic again, but reading other discussions didn't help. THe problem is that Photoshop freezes when I use Liquify filter. It is enough just to open it and then click cancel - the Photoshop gets stucked immediately. I have never had such problem before, ran the whole Creative Suite 6 succesfully on my laptop, but after I reinstalled system using an old system image, it is not working properly.
I have Photoshop CS6, Windows 7 64 bit and I have Intel(R) HD Graphics 3000 integrated and NVIDIA GeForce GT540M external graphics cards. I am forcing the laptop to use NVIDIA only for everything, also I force Photoshop itself to start with NVIDIA GPU. Nothing helped.
Any suggestions?
Thanks for your help!

Is it possible the old system image had an old video card driver or you are not running the latest CS6 update? I would first check to be certain you have all the latest CS6 and video card updates.

Photoshop CS6 freeze the whole PC, Plz help

Hi,
I came here after I got to a point where I feel hopeless in fixing my issue, I would totally appreciate the help.
Month ago, I installed Photoshop cs6 extended on my windows 8 machine. My probelm is simply the following; everytime I run cs6 my whole computer get frozen, so I have to go and force the shoutdown, like cutting the power. Sometimes I get lucky and photoshop works, then for some reason it freezes again.
I reinstalled it many times, I even reinstalled windows 8. I started to feel that this frequent crashes are even curropting my windows 8 files, in a point that windows 8 sometimes cant get to load from the first time so I hae to repair it. Windows 8 by the way works great with me, until I install and use photoshop. Now I have got a load of work that I cannot do because I cannot run Photoshop properly.
These are some informaiton about my PC:
OS: Windows 8
Application: Photoshop CS6 Extended
Motherboard: Gigabyte GA-X58A-UD7 rev. 2.0
Video Card: Ati Radeon HD 5900
VC Driver: AMD Catalyst 12.10
# of screens: 3 screens ( 1920x1080, 1920x1080, 1024x768)
RAM: 12 GB
Processor: i7 X 980 3.33GHz
Thanks for the help.

As Chris points out, PS is not going to cause a BSOD, though some of its functions can trigger them, basically by revealing a weakness, or underlying problem, not revealed by most of your other programs. One example might be bad RAM, that does not come into play with many other programs, or similar.
This article might be useful for tracking down the actual cause: http://forums.adobe.com/message/3465303#3465303. It also has links to some tools to help troubleshoot.
Good luck,
Hunt

Lightroom CC freezes on splash screen

I've seen lots of posts about Lightroom CC crashing, but my problem seems to be different.
I installed Lightroom CC through the CC app. When I launch the app, it asks me to update my catalog. After the "Updating Catalog" dialog finishes, it launches Lightroom, my catalog appears in the background and then it freezes on the splash screen. If I click anywhere, it goes black behind the splash screen and the program says it's Not Responding. Here's what I've tried:
- waited a really long time to see if it was actually doing something
- restarted computer
- uninstalled and reinstalled Lightroom CC (on a different hard drive)
- quit creative cloud app and relaunched
- logged out (via preferences) and logged back into creative cloud
- started a new catalog instead of updating a current catalog
- reset/trash preferences
No matter what I do, it freezes on the splash screen. Can anyone help?
I'm using Windows 8.

Hi, first of all excuse me about my Englis.
I had the same type of problem you described! The program, after a logged out and logged back in in the creative cloud desktop app, just freezes.
I did this way and it now works properly:
- I make sure I just have my older catalog plus the preview file in one folder
- I lunch Lightroom and when the upgrade dialogue box appears I created a new catalog (choose desktop as destination so it is easy to find later) and click ok
- At this point you should be inside Lightroom with an empty catalog
- from the pull down menu under "Lightroom" (on Mac, on Windows I guess it should be under "File") choose: "open differe catalog" and on the next window look for your old catalog"
- Lightroom should tell you that the catalog needs to be upgrade and after you confirm and after the catalog conversion process ends you should be inside Lightroom with your old catalog upgraded and working
- next time you start Lightroom it should be working as expected.
- delete the folder Lightroom created on the desktop for the new catalog you created before.
bye!
Mattia

After Effect CS6 crashes after splash screen

I cannot get After Effects to open. When I try to open the software, I get a splash screen, and then the window opens, but the it stops responding before the interface can appear. I thought the issue may have been my virus protection (norton), so I tried shutting down my firewall and restarting my computer. This seemed to work for me the first time I tried it; After Effect opened and everything seemed to work fine, but the next time I started the computer and opened the software it continued to crash, and what I thought was the solution no longer worked. Premiere, Photoshop,and Audition work fine. However, the trial version of FX Home's software, Hitfilm 2, gives me the same problem as well. I have tried alot to get both of these programs to work with no success. I would appreciate any suggestions as to how I might fix this.
Computer spec:
win 7 64-bit
intel i7 960 3.2ghz
12 gb ddr3
nvidia 560 ti

Updated to 310.7 from 306.97, but still no luck. When after effect stops responding there is sometimes a dialog box asking me if I want to send my information. This dialog box does not always appear every time I try to open after effects, but when it does, this is the additional information it gives me:
Files that help describe the problem:
C:\Users\Owner\AppData\Local\Temp\WER9F1C.tmp.WERInternalMetadata.xml
C:\Users\Owner\AppData\Local\Temp\WER193B.tmp.appcompat.txt
C:\Users\Owner\AppData\Local\Temp\WER19AA.tmp.mdmp
However I can't find these files on my computer. This is also the same information I get when trying to open FX Home's software, except when I try to open that software I do not get a splash screen or window, the .exe shows up for a few seconds in the task manager and disappears.

Photoshop CC, Change opening splash screen?

Hello,
Has anyone figured out how to change the Creative Cloud version of the splash screen?,
I'd like to add custom artwork on the top corner and my company name when loading the application.

Because Photoshop will launch successfully with a different OS X user account, can someone suggest which specific Console log(s) in both accounts to investigate (or search for the existence of) that may help diagnose why Photoshop won't launch?
Additional behavior:
In the problematic account, Photoshop starts to launch, and its menus appear. Many menus are black, but when you select a menu choice (such as Photoshop > About Photoshop or File > Open), then all Photoshop menus and choices gray out. Then you have to force quit Photoshop.
However, if you first (while menu choices are still black) choose File > Open in Bridge CS6 (or words to that effect), then Bridge will open.
Thanks.

Illustrator crashes before splash screen with networked home dir

I’m having a problem with deploying Adobe CS6 in my school’s labs. Actually, this problem only affects Illustrator CS6 as all the other applications of the suite are functioning normally.
Here are some data about our network Environment
120+ imacs of various models (from late 2007 to early 2013)
Each mac is bound to 2 directory services (Windows AD and a Mac mini server)
Authentication is taken care of by the Windows AD server.
Preferences management and Mac-specific settings are controlled by the Mac server
Each user (teacher and student) has a remote home directory located on a huge (21 TB) synology NAS
The address of this home directory is maintained by the windows AD and retrieved at logon
Users can authenticate with no issues and their home directory is correctly mounted on the Imacs. The applications of the Creative suite (deployed through AAMEE) are all working fine except for Adobe Illustrator CS6.
Here is the problem
If a remote user (that is a user with a distant home directory, so pretty much everyone in the school) launches Illustrator, The application hangs and crashed even before this beautiful brownish splash screen appears on the screen. I can see illustrator in red in the activity monitor an have to kill it manually
If a local user logs in (that is the local admin or the guest user) Illustrator works fine! (Which tells me that it is not an install or dependency issue)
In short, It looks like Illustrator does not like users whose home directory is not stored on the local machine.
Has anyone run into a similar issue? Is this documented somewhere? Are there some preferences I need to customise to make Illustrator work with remote users? Will it be naturally solved when I’ll deploy Illustrator CC in a month or so?
In case any Adobe employee read this message, I attache the Crash report as generated by my iMac.
Any insight on this issue is very much appreciated. I’m stuck with this one...... heeeeeeelp!!
Thanks and regards from cloudy Belgium!

I confirm what Serge said.
We worked on this issue with the Illustrator team and Illustrator just does not work when the home directory of the current user is not on the local drive.
That being said, it IS possible to make Illustrator work in a Network environment. There are 2 ways to do that.
1) when binding the MAc to an Active Directory domain, tick the "Force home directory on local drive" checkbox. That will create the home directory of the user on the local drive and Illustrator will work fine. The down side of this method is that if the user switches to another Mac (whith is the case in our school lab) his home directory will be re-created from scratch on the new Mac and all his custom preferences and setting will be lost.
2) Use the WorkGroup Manager to create a roaming profile. With this method, The home directory of the user is copied over from the network location on the local drive at logon. As far as Illustrator is concerned, The home folder is then local and everything works as expected. You can have the local home folder be synchronized with the remote home folder at logout (or even at regular intervals during the session) so that the custom preferences and settings of the user does follow him from Mac to Mac
The only case where Illustrator does not work is when the home directory is mounted as a remote folder. That configuration prevents Illustrator from openning.
Damien

Tecra M5 freezes at splash screen on startup (post Safeguard Easy Install)

Since installing Safeguard Easy disk encryption, my M5 freezes at the initial Toshiba splash screen. Pressing Ctrl - Alt - Delete gets passed this and onto the Safeguard password screen.
It seems there is a BIOS patch for the Satellite Pro series but I'm not seeing anything for the Tecra, or indeed Tecra M5.
Any advice appreciated.

This is because of Vista bios support for fastboot.
There is a new version of utimaco released that fixes this bug.

Photoshop CS6 freezing on Mac OS 10.6.8

Hi one of our Macs (OS 10.6.8) is freezing when we try using Marquee Selection or Feathering or Cut and Pasting in a PSD file using Photoshop CS6. Basically we have to hard reboot the Mac as we get no error message, just a locked up computer. All the other Macs are exactly the same but don't have this issue.
The file has no fonts in it, it is just an image with Layers that have no Effects. File size is 900MB.
All updates for both CS6 and Mac OS have been run and all is up to date.
Please advise.

Here are the base specs (serial info deleted). We're running the file off the hard drive and there are no additonal plugins. We use a standard font library but as I said, file has no text/fonts in it. It's completely locking up while using the marquee selection tool.
Cleared user preferences too when starting PS.
Gonna try a fresh reinstall and see if that fixes it, if it doesn't I think there is something wrong with the Mac itself because we have 6 more identical machines and they are not having this issue.
Hardware Overview:
Model Name:          iMac
Model Identifier:          iMac11,3
Processor Name:          Intel Core i7
Processor Speed:          2.93 GHz
Number Of Processors:          1
Total Number Of Cores:          4
L2 Cache (per core):          256 KB
L3 Cache:          8 MB
Memory:          8 GB
Processor Interconnect Speed:          4.8 GT/s
Boot ROM Version:          IM112.0057.B00
SMC Version (system):          1.59f2
Graphics/Displays:
ATI Radeon HD 5750:
Chipset Model:          ATI Radeon HD 5750
Type:          GPU
Bus:          PCIe
PCIe Lane Width:          x16
VRAM (Total):          1024 MB
Vendor:          ATI (0x1002)
Device ID:          0x68a1
Revision ID:          0x0000
ROM Revision:          113-B9710C-238
EFI Driver Version:          01.00.417
Displays:
iMac:
Resolution:          2560 x 1440
Pixel Depth:          32-Bit Color (ARGB8888)
Main Display:          Yes
Mirror:          Off
Online:          Yes
Built-In:          Yes
Connection Type:          DisplayPort
Serial-ATA:
Intel 5 Series Chipset:
Vendor:          Intel
Product:          5 Series Chipset
Link Speed:          3 Gigabit
Negotiated Link Speed:          3 Gigabit
Description:          AHCI Version 1.30 Supported
WDC WD1001FALS-40Y6A0:
Capacity:          1 TB (1,000,204,886,016 bytes)
Revision:          05.01D06
Native Command Queuing:          Yes
Queue Depth:          32
Removable Media:          No
Detachable Drive:          No
BSD Name:          disk0
Rotational Rate:          7200
Medium Type:          Rotational
Partition Map Type:          GPT (GUID Partition Table)
S.M.A.R.T. status:          Verified
Volumes:
Capacity:          209.7 MB (209,715,200 bytes)
Writable:          Yes
BSD Name:          disk0s1
Macintosh HD:
Capacity:          999.86 GB (999,860,912,128 bytes)
Available:          684.48 GB (684,475,437,056 bytes)
Writable:          Yes
File System:          Journaled HFS+
BSD Name:          disk0s2
Mount Point:          /

Photoshop CS6 freezes before splash screen

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