Photoshop CS6 Installation problem

I am trying to install the CS6 trial but I can't get it to install, I have the same issue everyone else is getting where it says there is a pre-existing copy installed because I had the beta... I uninstalled the beta using windows uninstaller and then when I got the error message about a pre-existing copy I triedd to manually delete existing files and folders... When this didnt work I searched google for a solution and everyone said that using the Adobe creative suite cleaner tool will get rid of any existing files and allowed them to continue with the install... However, even after doing that I am still getting the error message... I couldnt find a similar problem anywhere and I dont know what to do? PLEASE help me D:
P.S. I apologise if I posted this in the wrong place, this whole thing is rather confusing...

CS6 applications in Creative Cloud unexpectedly revert to trial mode
Mylenium

Similar Messages

  • Photoshop CS6 Installation problems - Macbook

    I've been trying to install a trial version of photoshop on my macbook, it's an early 2009 model.
    Each time I try to install photoshop cs6 I get an error message, I have photoshop cs5 on this laptop, but I need cs6 for college, can anybody help? The error message I keep getting is ;
    Exit Code: 7
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    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 49 error(s), 0 warning(s)
    ----------- Payload: {539AEF15-3A2B-4A31-A587-7E90F7D9C700} Camera Profiles Installer 7.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {2591B843-8028-4395-9DEE-03AF8D631539} Adobe Player for Embedding 3.3 3.3.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {84901376-1C55-4BD3-AD2C-F9BDB4449DAC} PDF Settings CS5 10.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {4FFA83C0-007A-4DB3-955C-B5EEE73BEDAF} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {4F427880-01EA-4E0F-AAE2-9ADE97563A21} Adobe Utilities CS6 4.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {E8B1DAAA-0B6B-44E6-A2D3-8E418EA0EA85} AdobeCMaps CS6 4.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {148542D8-49CA-482A-A334-1D54C5A9D53B} Adobe XMP Panels 4.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {557F9FD3-EED8-43D7-AF29-0F19CA832728} AdobePDFL CS6 10.9.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {A0F72081-99FB-4FFA-AE1A-62B5A656CAC1} AdobeTypeSupport CS6 11.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
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    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {1F955A4A-F365-4379-AEE2-B7C83E1AA883} Adobe Photoshop CS6 Support 13.0.0.0 -----------
    ERROR: DW062: Unable to locate folder for token SharedDocuments.
    ----------- Payload: {74EB3499-8B95-4B5C-96EB-7B342F3FD0C6} Adobe Photoshop CS6 Driver 13.0.0.0 -----------
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    ERROR: DW050: The following payload errors were found during install:
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    ERROR: DW050:  - Adobe Linguistics CS6: Install failed
    ERROR: DW050:  - Dynamic Link Media Server: Install failed
    ERROR: DW050:  - AdobeColorCommonSetCMYK CS6: Install failed
    ERROR: DW050:  - AdobeColorEU CS6: Install failed
    ERROR: DW050:  - Adobe XMP Panels: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Support: Install failed
    ERROR: DW050:  - Adobe Player for Embedding 3.3: Install failed
    ERROR: DW050:  - AdobeColorJA CS6: Install failed
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - Adobe CSXS Infrastructure CS6: Install failed
    ERROR: DW050:  - AdobeColorNA CS6: Install failed
    ERROR: DW050:  - PDF Settings CS6: Install failed
    ERROR: DW050:  - AdobeColorPhotoshop CS6: Install failed
    ERROR: DW050:  - Adobe Utilities CS6: Install failed
    ERROR: DW050:  - Adobe SwitchBoard 2.0: Install failed
    ERROR: DW050:  - Adobe ExtendScript Toolkit CS6: Install failed
    ERROR: DW050:  - Camera Profiles Installer: Install failed
    ERROR: DW050:  - AdobePDFL CS6: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Driver: Install failed
    ERROR: DW050:  - AdobeColorVideoProfilesCS CS6: Install failed
    ERROR: DW050:  - Adobe Extension Manager CS6: Install failed
    ERROR: DW050:  - PDF Settings CS5: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Bridge CS6: Install failed
    ERROR: DW050:  - AdobeTypeSupport CS6: Install failed
    ERROR: DW050:  - Adobe WinSoft Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - Adobe Hunspell Linguistics Plugin CS6: Install failed
    ERROR: DW050:  - Adobe Mini Bridge CS6: Install failed
    ERROR: DW050:  - AdobeColorCommonSetRGB CS6: Install failed
    ERROR: DW050:  - Photoshop Camera Raw 7: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
    ERROR: DW050:  - DynamiclinkSupport: Install failed
    ERROR: DW050:  - AdobeCMaps CS6: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS6: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB: Install failed

    Hi,
    Please restart the system and try once again. If the problem persists, please let us know the contents of following locations:
    /Library/LaunchDaemons/
    /Library/LaunchAgents/
    ~/Library/LaunchAgents/
    Thanks for your patience.
    - Adobe team

  • Photoshop CS6 Installation problems!!!!

    I am trying to install Photoshop CS6, but the Adobe Installer won't work.       Keeps coming up with "Installer failed to initialise".
    I am using Mac OS 10.7.3.
    I've uninstalled all previous versions of Photoshop......used the cleaner.....etc, etc....
    But still nothing!!!
    Any ideas????

    Hi,
    Please restart the system and try once again. If the problem persists, please let us know the contents of following locations:
    /Library/LaunchDaemons/
    /Library/LaunchAgents/
    ~/Library/LaunchAgents/
    Thanks for your patience.
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  • Photoshop CS6 installation failure dialog

    I get the following Photoshop CS6 installation failure dialog box
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    A conflicting or prerelease version of Adobe Photoshop CS6 exists on this computer. The conflicting version must be removed before installing from the current media.
    If the problem persists, please contact Customer Support for further assistance.
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    Are there specific files I should remover? What should I do?

    first uninstall ps cs6, if it is installed.
    then, run the cleaner:  http://www.adobe.com/support/contact/cscleanertool.html
    then reinstall.

  • Where can I find Photoshop CS6 installer now?

    I purchased Adobe Photoshop CS6 in the past and I have been using it normally, however I just bought a new computer and I would like to install it on this new machine but I cannot find the installer anywhere. I only find the installer for Photoshop CC and if I try to enter my license on that version it won't take it. Could you please provide me a link for Photoshop CS6 installer?

    Here is cs6:
    Download CS6 products

  • PHOTOSHOP CS6 PLUGIN PROBLEM; I have PS CS6

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  • Unable to install photoshop cs6 (installation programm cannot initialize)

    Unable to install photoshop cs6 (installation programm cannot initialize)

    Moving this discussion to the Downloading, Installing, Setting Up forum.
    Kimd82553076 what specific errors are you able to locate in the installation logs?  For information on how to locate and interpret the installation log files please see Troubleshoot with install logs | CS5, CS5.5, CS6, CC.

  • Photoshop CS6 Installer Won't Launch on Mac OS 10.8.2

    I've downloaded the Photoshop CS6 disk image but when I open it and then double-click on the installer to launch that, there is no response.
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    mkdir: /Users/PFD/Desktop/temp: File exists
    mkdir: /Users/PFD/Desktop/temp/LaunchAgents: File exists
    WARNING: Improper use of the sudo command could lead to data loss
    or the deletion of important system files. Please double-check your
    typing when using sudo. Type "man sudo" for more information.
    To proceed, enter your password, or type Ctrl-C to abort.
    Password:
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    Any help appreciated.
    thanks,
    Paul D.

    PFDuke it looks like you maybe guessing that you have Exit Code 15 based off the fact that the installer did not launch.  I would recommend reviewing your installation logs to determine the exact error.  You can find details on how to accomplish this at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.

  • Photoshop CS6 Installer failed to initialise?

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    I have the same issue.  Also running mountain lion.
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    Wed Sep 26 13:41:12 2012
    [INFO] Setup - TimeLog: Bootstrapper Start
    Wed Sep 26 13:41:13 2012
    [INFO] Setup - TimeLog: Start initial checks
    Wed Sep 26 13:41:13 2012
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    Wed Sep 26 13:41:13 2012
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    Wed Sep 26 13:41:13 2012
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    Wed Sep 26 13:41:13 2012
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    Wed Sep 26 13:41:13 2012
    [INFO] PIM - Logging Level verbosity Set  to 4
    Wed Sep 26 13:41:13 2012
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  • Photoshop CS6 installation failing with Creative Cloud Subscription

    I have a Creative Cloud subscription and I am having trouble installing Photoshop CS6 with the Adobe Application Manager. The application will download but when installing it gives me an Installation Failed error with the message "The download appears corrupted. Press Cancel, wait a few minutes and try again (-60)"
    I am using a Macbook Pro 17" i7 8GB with Mac OSX 10.7.3.
    When I look at the DLM_Native.log file using the Console I get a whole bunch of errors like the following.
    [ERROR] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 |  |  |  |  |  | Checksum validation failed for segment 510
    [WARN] | 7B2C1C2F-AC72-4B17-9D58-C9BC80BC9A07 |  |  |  |  |  | Some Error has come during download operation with Error type - -60, and Error Code - 417
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    Thanks for the quick response Jeff. I wonder if there's something else going on. All the other apps (Illustrator, InDesign, Dreamweaver et al) downloaded and installed to the same location (Applications folder) no problem using the application manager. When I tried to use the download manager to download Photoshop separately, the download destination was set to the desktop, while logged in with administrator privileges. The .dmg downloaded without any apparent problems but generated a checksum error warning when I tried to expand it. I tried several times, had antivirus and Little Snitch turned off, tried again after restarting etc. to no avail.
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  • Adobe Photoshop CS6 Installation Failed?

         I have recently been trying to download Photshop CS6 but the Installation Fails and a Window pops up telling me that:
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    " If the problem persists, please contact Customer Support for further assistance."
    Can someone with experience of this or an employee of Adobe Photshop please help me with this situation, Thank You for your time.

    Hi NarutoeagleReal,
    Try this solution and check if it resolves th issue.
    I you are on Windows Navigate to C:\Program Files\Common Files\Adobe   on a  32 bit machine.  C:\Program Files(x86)\Common Files\Adobe on a  64 bit machine. 
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    I you are on Windows Navigate to Library/Application Support/Adobe/
    Find a folder named caps and rename it to caps.old.
    Once you rename the caps folder try installing the software.
    Hope it works.
    --SameeR

  • Photoshop CS6 installer fails to initialize

    After downloading the Mac version of Photoshop CS6 using Download Assistant, I attempted to install it as a trial. When I launch the Photoshop CS6 install app, it comes back with "We've encountered the following issues -- installer failed to initialize." It suggested Adobe Support Advisor be downloaded to detect the problem. I downloaded and ran that. It comes back with "Inspection could not identify any issues. Please contact Adobe Support for further assistance." So here I am...

    At first download the Adobe applciation manager manually from the locations:
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    Windows: http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437
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    If you have queries regarding Creative Cloud installation and setup, you  can contact support using the below link.
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  • Why can't photoshop CS6 installer initialize on my Mac?

    Hi everybody,
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    Hardware Information:
              MacBook Pro - model: MacBookPro9,2
              1 2.5 GHz Intel Core i5 CPU: 2 cores
              16 GB RAM
    Video Information:
              Intel HD Graphics 4000 - VRAM: 512 MB
    Startup Items:
              FanControlDaemon - Path: /Library/StartupItems/FanControlDaemon
    System Software:
              OS X 10.8.3 (12D78) - Uptime: 0 days 1:1
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              OCZ-VECTOR disk0 : (256.06 GB)
                        disk0s1 (disk0s1) <not mounted>: 209.7 MB
                        Macintosh Xtreme (disk0s2) /: 255.2 GB (166.57 GB free)
                        Recovery HD (disk0s3) <not mounted>: 650 MB
              HL-DT-ST DVDRW  GS31N 
    USB Information:
              Apple Inc. BRCM20702 Hub
                        Apple Inc. Bluetooth USB Host Controller
              Apple Computer, Inc. IR Receiver
              Apple Inc. Apple Internal Keyboard / Trackpad
              Apple Inc. FaceTime HD Camera (Built-in)
    FireWire Information:
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              com.globaldelight.driver.BoomDevice          Version: 1.1
           com.Cycling74.driver.Soundflower      Version: 1.5.2
              com.hzsystems.terminus.driver          Version: 4
              com.intego.netbarrier.kext.monitor          Version: 480
              com.intego.iokit.BehavioralKext          Version: 1
              com.intego.netbarrier.kext.network          Version: 480
              com.intego.netbarrier.kext.process          Version: 480
              com.intego.virusbarrier.kext.realtime          Version: 476
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                     [failed] com.apple.mrt.uiagent.plist
    Launch Daemons:
                     [loaded] com.adobe.fpsaud.plist
                 [not loaded] com.bjango.istatmenusdaemon.plist
                     [loaded] com.creativebe.MainMenuHelper.plist
                     [loaded] com.intego.commonservices.daemon.integod.plist
                     [loaded] com.intego.commonservices.daemon.taskmanager.plist
                     [loaded] com.intego.commonservices.icalserver.plist
                     [loaded] com.intego.commonservices.metrics.kschecker.plist
                     [loaded] com.intego.netbarrier.daemon.logger.plist
                     [loaded] com.intego.netbarrier.daemon.monitor.plist
                     [loaded] com.intego.netbarrier.daemon.plist
                     [loaded] com.intego.netupdate.daemon.plist
                     [loaded] com.intego.virusbarrier.daemon.logger.plist
                     [loaded] com.intego.virusbarrier.daemon.plist
                     [loaded] com.intego.virusbarrier.daemon.scanner.plist
                 [not loaded] com.macpaw.CleanMyMac2.Agent.plist
                     [loaded] com.micromat.TechToolProDaemon.plist
                     [loaded] com.microsoft.office.licensing.helper.plist
                     [loaded] com.orbicule.uc.plist
                     [loaded] com.wdc.WDDMservice.plist
                     [loaded] com.wdc.WDSmartWareServer.plist
    Launch Agents:
                 [not loaded] com.adobe.AAM.Updater-1.0.plist
                     [loaded] com.intego.commonservices.integomenu.plist
                     [loaded] com.intego.commonservices.taskmanager.plist
                     [loaded] com.intego.commonservices.uninstaller.plist
                     [loaded] com.intego.netbarrier.alert.plist
                     [loaded] com.intego.netupdate.agent.plist
                     [loaded] com.intego.virusbarrier.alert.plist
                     [loaded] com.micromat.TechToolProAgent.plist
                     [loaded] com.orbicule.UCAgent.plist
                     [loaded] net.culater.SIMBL.Agent.plist
    User Launch Agents:
                 [not loaded]          .DS_Store
                     [loaded] com.google.keystone.agent.plist
                     [loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
                     [loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
                  [loaded] ws.agile.1PasswordAgent.plist
    User Login Items:
              iTunesHelper
              Boom
              MainMenu Pro
              Growl
              SpeechSynthesisServer
              Google Drive
              Alfred 2
              WDQuickView
    3rd Party Preference Panes:
              AirServer Preferences
              Flash Player
              Java
              Perian
              TechTool Protection
              WDQuickView
    Internet Plug-ins:
              AdobeAAMDetect.plugin
              AdobePDFViewer.plugin
              AdobePDFViewerNPAPI.plugin
              DirectorShockwave.plugin
              EPPEX Plugin.plugin
              Flash Player.plugin
              FlashPlayer-10.6.plugin
              JavaAppletPlugin.plugin
              QuickTime Plugin.plugin
              SharePointBrowserPlugin.plugin
              Unity Web Player.plugin
    User Internet Plug-ins:
              Google Earth Web Plug-in.plugin
              Picasa.plugin
    Bad Fonts:
              None
    Top Processes by CPU:
                 118%          com.apple.quicklook.satellite
                  38%          Finder
                  15%          com.apple.qtkitserver
                  15%          Adobe
                  13%          WindowServer
                   7%          com.apple.qtkittrustedmoviesservice
                   7%          quicklookd
                   6%          QuickTime
                   5%          virusbarrierb
                   4%          coreaudiod
    Top Processes by Memory:
              164 MB          WindowServer
              131 MB          CleanMyMac
              115 MB          mds
              115 MB          Sparrow
              98 MB          NotificationCenter
              82 MB          Adobe
              66 MB          App
              66 MB          com.apple.quicklook.satellite
              66 MB          Dock
              66 MB          QuickTime

  • Photoshop CS6 installation failure Mac

    I keep getting the installation failure error on my newly-purchased CS6 installation that I downloaded off the internet.  It is fatal error "Exit Code: 34".  I uninstalled all the previous versions of Photoshop that I had, including trial versions, and close all the programs when installing this, but the problem persists.  Seems like the same issue as in this thread: http://forums.adobe.com/message/4371324 but no answer or solution is provided there.  Can anyone help please?

    Troubleshoot with install logs
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    Mylenium

  • Photoshop cs6 installation on a lenovo x220

    Hi
    will  photoshop cs6 install on a laptop (lenovo thinkpad x220)   with a screen res.
    1366 x 768 resolution  ??
    Same for Illustrator..
    Can anyone please verify from own experience????
    Thank

    Below are the specs for CS6, shouldn't be a problem for your laptop
    You could download the trial version and test
    Photoshop CS6 system requirements
    Windows
    Intel® Pentium® 4 or AMD Athlon® 64 processor
    Microsoft® Windows® XP with Service Pack 3 orMicrosoft Windows 7 with Service Pack 1. Adobe® Creative Suite® 5.5 and CS6 applications also support Windows 8. See the CS6 FAQ for more information about Windows 8 support.*
    1 GB of RAM
    1 GB of available hard-disk space for installation; additional free space required during installation (cannot install on removable flash storage devices)
    1024 x 768 display (1280 x 800 recommended) with 16-bit color and 512 MB (1 GB recommended) of VRAM
    OpenGL 2.0–capable system
    DVD-ROM drive
    This software doesn't operate without activation. Broadband Internet connection and registration are required for software activation, validation of subscriptions, and access to online services.† Phone activation is not available.

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