Photoshop CS6 Locked/Frozen/Stuck upon startup
I use Windows OS 7, Photoshop CS6. I've run this program on this computer many times before, but now when I try to run it, while it still makes it past the splash screen, the window will lock up in the bottom left corner (only the top right of the Photoshop window is visible). I am unable to manipulate the window in any way. If I cascade all of my desktop windows, photoshop comes back to a regular position, but the window is still completely locked. I've tried restarting the program, restarting the computer, I have added no plug-ins to the program, though I have tried the ctrl-shift-alt advice at the splash screen and no dialogue box will open. Please advise...
To reset you have to enter the keystrokes before you see the splash screen. Immediately after starting.
Look closely when it loads before resetting. See if you can see on what step it stops loading.
Similar Messages
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Photoshop CS6 locks up the computer while doing a few things.
I have been battling this issue since I installed CS6 on this machine. I have been able to reproduce this lock up consistantly using the Lighting Effects, and I can also get it to lock up while using the Lasso tool, and also setting guides, but those are less consistant. I have tried to switch the advanced graphics options around too. It is currently on normal though. I currently have the GeForce Drivers v. 320.14 installed, which at the time of this post is the most rtecent stable build. I have followed basically every post or suggestion I could find on the web to solve this issue, but nothing works as of yet. I have even gone so far as to try every GeForce driver from 295.73 to 320.14 with no luch at resolution. Some of the drivers let me get a little further with the lighting effects, but still eventually lock up the computer... Currently I have had to uninstall Photoshop and then re-install it just to get PDF export to work right, but even after updating to the newest version of PS, I still get these lockups.
Please let me know what I am missing here.
Here are the rest of my specs just in case.
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3600 MHz
Built-in memory: 16338 MB
Free memory: 13543 MB
Memory available to Photoshop: 14709 MB
Memory used by Photoshop: 70 %
Image tile size: 128K
Image cache levels: 4
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 560 Ti/PCIe/SSE2
Display: 2
Display Bounds:= top: 0, left: 1920, bottom: 1080, right: 3840
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920
Video Card Number: 1
Video Card: NVIDIA GeForce GTX 560 Ti
OpenCL Version:
Driver Version: 9.18.13.2014
Driver Date: 20130507000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 560 Ti
Video Card Memory: 2048 MB
Video Rect Texture Size: 16384
Serial number: 90970809965929129572
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\VIDEO\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 558.9G, 503.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.4
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Embed Watermark 4.0
Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Extrude 13.0
FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mezzotint 13.0
Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Pinch 13.0
Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0
Shear 13.0
Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Sumi-e 13.0
Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Underpainting 13.0
Vanishing Point 13.0
Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
Wind 13.0
Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEThe crash is still happening consistantly, even after updating to the latest and greatest of what Adobe has to offer:
Adobe Photoshop Version: 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3600 MHz
Built-in memory: 16338 MB
Free memory: 13817 MB
Memory available to Photoshop: 14678 MB
Memory used by Photoshop: 70 %
Image tile size: 1024K
Image cache levels: 3
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
OpenCL Version: 1.1 CUDA 4.2.1
OpenGL Version: 3.0
Video Rect Texture Size: 16384
OpenGL Memory: 2047 MB
Video Card Vendor: NVIDIA Corporation
Video Card Renderer: GeForce GTX 560 Ti/PCIe/SSE2
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Video Card Number: 1
Video Card: NVIDIA GeForce GTX 560 Ti
Driver Version: 9.18.13.2014
Driver Date: 20130507000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Video Mode: 1920 x 1080 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 560 Ti
Video Card Memory: 2048 MB
Serial number: 90970809965929129572
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\VIDEO\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
E:\, 558.9G, 501.5G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
Installed components:
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/09/10-12:31:21 5.0.4 79.517869
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 7.0.0.1686
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.1.0.20577 2.1.0.20577
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
image_compiler.dll AIF 3.0 62.490293
image_flow.dll AIF 3.0 62.490293
image_runtime.dll AIF 3.0 62.490293
JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 2.1.2.1681
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
Required plug-ins:
3D Studio 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Accented Edges 13.0
Adaptive Wide Angle 13.0
Angled Strokes 13.0
Average 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Bas Relief 13.0
BMP 13.0
Camera Raw 7.4
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Collada 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Dicom 13.0
Difference Clouds 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Embed Watermark 4.0
Entropy 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Extrude 13.0
FastCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Flash 3D 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Google Earth 4 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Kurtosis 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Maximum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mean 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Measurement Core 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Median 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mezzotint 13.0
Minimum 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
MMXCore Routines 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Mosaic Tiles 13.0
Multiprocessor Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Neon Glow 13.0
Note Paper 13.0
NTSC Colors 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Photocopy 13.0
Photoshop 3D Engine 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Picture Package Filter 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Pinch 13.0
Pixar 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Range 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.1.2
Shear 13.0
Skewness 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Standard Deviation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
STL 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Sumi-e 13.0
Summation 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variance 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Variations 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
Wavefront|OBJ 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
WIA Support 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
Wind 13.0
Wireless Bitmap 13.1.2 (13.1.2 20130105.r.224 2013/01/05:23:00:00)
ZigZag 13.0
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE -
Free Upgrade to Photoshop CS6 from CS5.5 upon release
I Purchased Adobe Creative Suite 5.5 production Premium (Student License) a month ago understanding that a free upgrade to Photoshop CS6 MAC. when available. How do I upgrade to CS6 now that it is released.
I’m in the same boat.
I knew this would happen so I sent in a support ticket and got a case number on the 22nd. I was told that I do qualify for the cs6 upgrade but I would have to wait. So I did and guess what – nothing came.
I spent the better part of an hour in chat and while they have agreed there is an issue and have “escalated” my problem to the “offline team”, they are now away for Memorial Day and I won’t hear back until at least Tuesday.
All I wanted was a link to my promo code or an explanation – I didn’t get either and now the studio I've booked out sits vacant all weekend.
I cannot imagine letting a client twist in the wind without delivering their project or an explanation as to why an extension is needed – It’s unfathomable. If Adobe cannot stick to their deadline they need to change it or explain why BEFORE the deadline passes. A simple email would suffice and any adult with any business experience would agree that this just is common sense.
What will Adobe do now? I predict I’ll get a form letter apology ( that’s not worth near the $300 I lost this weekend ) and finally a link to my promo code. No mentions of compensations or added value for my trouble.
Enjoy your extended weekend kids – status quo starts back on Tuesday... -
Need advice - "Adobe photoshop CS5 has stopped working" upon startup
Hi All,
Hopefully someone can assist me with this as this seems to be a fairly common problem.
Basically, upon starting up PS it comes up with the error message:
"Adobe Photoshop CS5 has stopped working..."
I'm just working off a surface pro 2 with 256gb ram, i5 processor (I think)
I’ve installed no new drivers of late and not undertaken any system changes that I can think of that would affect the program.
Funnily enough it’s the same problem across all the adobe suite e.g. illustrator and indesign both won’t start up (illustrator has the same message whereas indesign’s error message mentions that it requires a certain amount of free disk space).
Hopefully that is enough info. Please ask if there is anything else that you would need to know in order to ascertain the problem.
For reference here is the excerpt from the windows error log:
Faulting application name: Photoshop.exe, version: 12.0.0.0, time stamp: 0x4bbc5b10
Faulting module name: amtlib.dll, version: 3.0.0.64, time stamp: 0x4b6004cc
Exception code: 0xc0000417
Fault offset: 0x000000000009376c
Faulting process ID: 0x1694
Faulting application start time: 0x01d0057849e658d6
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\amtlib.dll
Report ID: 8ca8884a-716b-11e4-8279-501ac50d5549
Faulting package full name:
Faulting package-relative application ID:
Fingers crossed someone can help as I’m at the end of my wits here (my laptop died recently leaving me my tablet to finish some artwork for a deadline and now PS etc won’t work leaving me with nothing!).
Cheers
ScottMy scenario and history:
Windows Vista Ultimate and now Windows 7 Ultimate
NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.
2 x Xeon 5160 (so total 4 cores)
24Gb RAM
PS CS 4 or 5
4 monitors - - yep it is the 4 monitor thing.
Fails everytime as you describe.
Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.
A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5
Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)
Locate File:
ScriptingSupport.8li
Disable this extension by renaming the file with a tilde in front of the file name. Thus:
~ScriptingSupport.8li
Start Photoshop - it works and is mainly functional.
The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.
ADOBE - if you read this - it has been that extesion now for the last two editions of PS. -
Why is my Photoshop CS6 install getting stuck?
After installer starts and I've already input the key, Instal 'stalls' at 3% completed (this happened three times). Says "Currently Installying Microsoft_VC90_CRT_x86...About 560 minutes remaining (3% complete). And the time keeps going up. It now says 574 minutes remaining. 576...
OR...how do I contact Adobe to get a disc (vs. download) to give that a try -- if it'll help.There are no disks and that's not the problem. Refer to this:
Error 1935 | Assembly component Microsoft.VC80.CRT
Same issue, same solution.
Mylenium -
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c:\ drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C:\ drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
To get around this issue I first had to give the user that I was logged on with write permissions to the root of the C:\ drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users\Admin\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users\<your logged in username>\AppData\Roaming\Adobe\Adobe Photoshop CS6\Adobe Photoshop CS6 Settings.
Photoshop and bridge should now start up with no issues.
I hope that this can help others out there as this caused me a great deal of frustration when upgrading to CS6.station_two wrote:
OK, here comes the explanation of what the scratch disk does and why it's optimal to have it on a physically separate internal drive (not partition!) other than your boot drive
I probably shouldn't say anything since it could complicate this thread, but the rules of thumb can be different under special circumstances when SSD is involved.
IF you have a LOT of empty space on your SSD-based system drive, then Photoshop can actually work great with it's scratch setting pointed at the system drive. This is because a) SSD transfers are much faster than spinning hard drives and b) there's no seek time, so simultaneous transfers to/from scratch and swap files aren't devastating to performance, and you can see a net gain because of the increased I/O throughput over what's possible using a separate spinning drive for scratch.
But if you don't have a huge amount of free space (hundreds of GB) on the system SSD, it's definitely better to use a separate drive, as station_two has said.
Also, up to about a year or so ago, you had to try to severely limit write activity to your SSD drive, since you could actually wear them out by repeated high data write activity. That's pretty much a non-issue now with the advent of things like the SandForce in-drive controller that does wear-leveling inside the drive. Modern drives will last 10 years or more in normal typical use, without special consideration.
As it turns out, making a RAID array of SSDs is a great way to boost performance across the board, have bunches of free space, and ensure even the heaviest usage doesn't shorten the drive life. I have done so, creating a 2 TB system drive C: made from 4 SSDs and Photoshop's swap file (and pretty much everything else) pointed to C:. This system flies, and I can barely tell when Photoshop and/or Windows "goes virtual" and starts using its scratch/swap files heavily. I don't even notice Photoshop auto-saves.
Sorry for the SSD diversion.
Back on topic:
Pretty much everyone who's successfully using a computer - Mac and PC users alike - comes to realize after a while that the task of integrating things on their computers and making everything work falls on THEM, not the developers of applications like Adobe. Some applications pose unique challenges, but to think you can just throw up your hands and try to make it someone else's problem when something goes wrong simply isn't a viable strategy. Maybe that's how things should be, but it's not how it is.
For those of you struggling to get Photoshop to run properly, bear in mind that it's on you to get things working. It works for most folks. It could be a configuration or setup choice you've made that may need revisiting, or some kind of restorative activity that you need to do, or even something very minor like clearing your Photoshop preferences, but it may well take your learning new things and doing things you didn't think you'd have to do to get back to where you can edit photos. It's no one's problem but your own.
So let us here on the forum help you - when we say to do something, try it. We're not here to jerk you around; we're users just like you who have already found the ways to make things work, and we'd like to help you do the same.
-Noel -
When I quit Photoshop CS6, the following message appears:
" Could not save Preferences because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
If I try to change the Workspace in PS6 from Essentials to any other Workspace, the following messsage appears:
"Could not apply the workspace because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
I have checked the Sharing and Permissions section of the "Get Info" panel accessed from the Finder and I have set Read and Write Privileges for my user account for Photoshop CS6. System and Admin are also set to Read and Write.
I have a MacBook Pro with OS X Version 10.9.5 and have all available updates for Photoshop CS6, Lightroom 5 and Bridge CS6.
I tried uninstalling the program and downloading it again and reinstalling, but nothing changed.
Can you help?
Thanks,
cjpnmYou may get better help in Photoshop General Discussion
The Cloud forum is not about using individual programs
The Cloud forum is about the Cloud as a delivery & install process
If you will start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll
If FINDER means Mac, read below (and try to give more information when asking a question)
Mac 10.9.3 workaround https://forums.adobe.com/thread/1489922
Enable Mac Root User https://forums.adobe.com/thread/1156604
-more Root User http://forums.adobe.com/thread/879931
-and more root user http://forums.adobe.com/thread/940869?tstart=0 -
Photoshop CS6 freezes upon opening
Running CS6 64-bit on a Windows 7 machine. Everything is updated, and it was working fine yesterday and every day before for the 2 months we've been running it on this machine. New today:
Open Photoshop and it opens the window but you can't click anything. It's like a pretty image file of what your PS experience would look like. Can't close it because even the little red X doesn't register as anything. Have to force quit from Task Manager. Restarted the system (full shut down, pause, start, not just a system restart).
Deleted the Preferences file and restarted the system. That kind of helped. Now we can open and click around for about 25 seconds. That's enough time to change my performance preferences and close the program before it freezes. So I did that and restarted the system. No change. I can also open the "open file" dialogue, but the second that opens, everything freezes back into that pretty picture of what it would look like if I were to be using PS.
Nothing else on the system freezes while PS is frozen. I can do webby stuff and work in other Adobe programs, check my email, dig around in my explorer, pretty much anything I want as long as it isn't PS.
Exception: If I open Bridge, I can use it just fine until I try to open a file from Bridge in Photoshop. Then both programs freeze until I force quit PS. After that, Bridge is happy again. If I try to use Bridge to run a PS process, I get the message window that PS is currently running another process, would I like to queue this one. No matter what I hit, everything gets angry until I force quit Photoshop.
I spoke to a nice man on the customer service line who was very good at reading suggestions like delete preferences or completely reinstall the suite from his list of fixes, but didn't seem to understand at all what I was asking him. So I turn to you, oh forum of knowledge. Anyone know how to fix this? We've reinstalled video drivers. We're currently trying running a repair off the Windows OS disk.
We would like to not have to uninstall and reinstall the whole suite. Everything else works great. AE is happy, Illustrator is happy, Bridge is happy so long as we don't make it talk to PS. If there's a way to just reinstall or run a repair on PS without affecting the rest of the suite, that would be an option too.Hello,
I've got similar problem,
When I turn on my compagny computer everything is alright. Photoshop CS6 13.0 x32 start correctly. i can work on picture as expected.
But during the day, Photoshop doesn't want to open other file (any file).
I can work on with a picture that still open and save it, but can not open anything else.
Restart Photoshop doesn't work.
I must reboot the computer to correct this and open other file.
I'm on windows 7 SP1 with administrator rights
No plugin installed, I'm a beginner with Photoshop
Can you help me please ?
Thanks -
Photoshop CS6 Startup Script Missing from Bridge CC
Hi. After downloading a Photoshop CS6 update, Camera Raw unlinked from Bridge CS6. I have a full CC subscription so I downloaded Bridge CC and that solved the problem. Now Photoshop does not appear in the 'tools' menu. It is missing from the Startup Script list in preferences as well. Where can I find or download the photoshop script?
On a mac, using Mavericks.
Thank you!Bump. Any solutions yet?
restart Bridge holding down option (Mac) or ctrl (Win) key ad from the menu choose reset references. Try again. BTW, the start up scripts from the needed applications for Bridge Tool menu are in Bridge preferences / Start up scripts, they should show and have a checkmark in front of them. -
Photoshop CS6 Stuck on Hand Tool in ACR & PS with Mac/ Mountain Lion
Photoshop CS6 gets stuck in "hand mode" after being open for a few hours. Suddenly, I can't use liquefy because Photoshop gets stuck in hand mode. I can't use ACR to the full potential because I can't use the adjustment brush because all I have is the hand tool. I try to open files, but all I get is the hand tool!
I know it's not an issue of pressing the space bar, I have tried that. I have closed all the Adobe programs (Bridge, Lightroom, Photoshop), then re-opened Photoshop and it does not go away.
It only goes away after re-starting the computer, but that is not acceptable.
I am on a 17" Macbook Pro, Mountain Lion 10.8.1, using CS6 products.
Can this please be fixed?Maybe a corrupt PS cache. Can you try clearing & re-creating your preferences? Follow instructions here: http://helpx.adobe.com/photoshop/kb/preference-file-functions-names-locations.html
-
Photoshop (CS6 on Mac) file is locked.
After changing preferences, plug in views, etc I get a message the file is locked and changes won't be saved. Even after unlocking, adding myself as user with read/write priveleges, changes are not saved when PS is closed.
Help??First thing to do is to trash your preferences while you re-launch Photoshop:
Preferences files vary by name and location for each version of Photoshop. Use this document to find or re-create preferences files for Photoshop CS6.
To re-create the preferences files for Photoshop, start the application while holding down Command+Option+Shift (Mac OS). Then, click Yes to the message, "Delete the Adobe Photoshop Settings file?"
Note: If this process doesn't work for you while you're using a wireless (Bluetooth) keyboard, attach a wired keyboard and retry.
Important: If you re-create the preferences by deleting the Adobe Photoshop CS6 Settings file, make sure that you only delete that file. If you delete the entire settings folder, you also delete any unsaved actions or presets.
Reinstalling Photoshop does not remove the preferences file. Before reinstalling Photoshop, re-create your preferences.
NEW Video! Julieanne Kost created a video that takes you through two ways of resetting your Photoshop preferences. The manual preference file removal method is between 0:00 - 5:05. The keyboard shortcut method is between 5:05 - 8:18. The video is located here.
Mac OS
Important: Apple made the user library folder hidden by default with the release of Mac OS X 10.7. If you require access to files in the hidden library folder to perform Adobe-related troubleshooting, see How to access hidden user library files.
Then Repair Permissions with Apple's Disk Utility, and relaunch Photoshop. -
Photoshop CS6 Problems- Shortcuts are Stuck! Lasso Does Not Work!
Hi there! I'm a Mac user with a Cintiq 12WX tablet, and I just upgraded to Photoshop CS6. I use it primarily for art, but I've come across some problems that have really interrupted my workflow. A lot of the time, certain functions seem to not work or get stuck. Here are my problems specifically:
1. My Undo shortcut is set to Command+Z. Some of the time it works fine, but most of the time I keep hitting the command and nothing happens! So if I want to delete a brush stroke, I usually have to tap multiple with my stylus and make more strokes in order to get Undo to work. Frustrating!
2. The lasso tool works sometimes, but a lot of the time it doesn't select anything. So I have to keep repeating the stroke until it does select.
3. Sometimes, the keyboard shortcuts just don't work! And even if a tool is selected, I can't do anything with it!
These problems are all completely random, I have no idea what triggers them. I've read of other people having similar problems, but I have yet to find a solution. Nothing like this happened in CS5. Does anybody know how to help me? I make me living with art and these problems have really slowed me down. Thank you!What OS Version are you using?
It sounds like you are on MaCOS, did you install the WhiteWindowWorkaround plugin to avoid the known MacOS bugs? -
Help! Photoshop cs6 crashes at startup after 13.05 update
Hi,
I urgently need help, please!
I just now tried to update my Photoshop Extended CS6 to 13.05 and now Photoshop CS6 won't open at all. It crashes at startup, no matter how many times I try to open it. Rebooting hasn't made a difference. Not only that, all previous updates have disappeared as well, and in Finder I see that the program shows as 13.0. So this update attempt has wiped out my previous updates to boot.
I should add that I have never, ever had a problem updating Photoshop before (I've owned it since version 5.5, way before CS came around) but something has obviously gone very wrong here despite the fact that throughout the update process I never got an error message.
I am desperate now to find out how to remedy this.What steps can I take to make the program operational again? I don’t even care if I have to skip the update for now. I never would have ventured on this update if I'd known there was the slightest possibility of jeopardizing the functioning of Photoshop.
What do I do now? I leave on an extended travel journey in 24 hours and desperately need Photoshop and Camera Raw to work so I can process my photographs.
I've been searching for solutions online but can't find any clear instructions. Some people mention an Adobe Application Manager but I have not had an error messages so I'm not sure how to proceed.
If anyone is knowledgeable in this area, I'd be most grateful for your input. Thanks in advance!luvtype wrote:
Delete what? Photoshop CS6? Not uninstall? Please clarify. Thanks.
Never just "delete" an Adobe application, never just drag it to the trash!
Always use the Adobe Uninstaller for each application. -
Photoshop CS5 crashes immediately upon startup.
I just upgraded my Production Premium CS4 to Production Premium CS5. Since doing so, Photoshop CS5 crashes immediately upon startup. Photoshop CS4 still works fine, as do all of the other CS4 and CS5 products. I read that it may be a font issue but I've resolved any conflicts, and I'm still having the issue. Below is the crash report. Does anyone have any recommendations or should I just ask for a refund? I am running a Macbook Pro 17", OS 10.6.4. Neither the NVidia 6400M and the NVidia 9600M GT work. Crash report:
Process: Adobe Photoshop CS5 [79243]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: 12.0 (12.0x20100407.r.1103) (12.0)
Code Type: X86-64 (Native)
Parent Process: launchd [199]
Date/Time: 2010-06-23 22:12:25.578 -0400
OS Version: Mac OS X 10.6.4 (10F569)
Report Version: 6
Interval Since Last Report: 55908 sec
Crashes Since Last Report: 29
Per-App Crashes Since Last Report: 28
Anonymous UUID: 022875B5-662C-4D8E-A206-73DFBFC7D550
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: 0x000000000000000a, 0x000000010062dffc
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.adobe.Photoshop 0x000000010062dffc AWS_CUI_GetVersionComments(OpaqueWindowPtr*, adobe::q::QDocument&, adobe::q::QString&, adobe::q::QAttributeList&, adobe::q::QDocument*, adobe::q::QProject*, long) + 3478720
1 com.adobe.Photoshop 0x000000010265dabc 0x100000000 + 40229564
2 dyld 0x00007fff5fc0d500 ImageLoaderMachO::doModInitFunctions(ImageLoader::LinkContext const&) + 228
3 dyld 0x00007fff5fc0bcec ImageLoader::recursiveInitialization(ImageLoader::LinkContext const&, unsigned int) + 236
4 dyld 0x00007fff5fc0bda6 ImageLoader::runInitializers(ImageLoader::LinkContext const&) + 58
5 dyld 0x00007fff5fc0210e dyld::initializeMainExecutable() + 133
6 dyld 0x00007fff5fc06981 dyld::_main(macho_header const*, unsigned long, int, char const**, char const**, char const**) + 2993
7 dyld 0x00007fff5fc016d2 dyldbootstrap::start(macho_header const*, int, char const**, long) + 799
8 dyld 0x00007fff5fc01052 _dyld_start + 42
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff87f6608a kevent + 10
1 libSystem.B.dylib 0x00007fff87f67f5d _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff87f67c34 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff87f6775e _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff87f67088 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff87f66f25 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff87f66eaa __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff87f672bc _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff87f66f25 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000100000000 rcx: 0x0000000107804c70 rdx: 0x0000000000000000
rdi: 0x00000001031aa8c0 rsi: 0x0000000000000000 rbp: 0x00007fff5fbfd700 rsp: 0x00007fff5fbfd6e8
r8: 0x00007fff710eab68 r9: 0x0000000000000001 r10: 0x000000000000000f r11: 0x0000000000000000
r12: 0x00000000000000cc r13: 0x000000010265dc1c r14: 0x00000001000006e8 r15: 0x00000001030f7f98
rip: 0x000000010062dffc rfl: 0x0000000000010246 cr2: 0x000000010062dffc
Binary Images:
0x100000000 - 0x1026b5fff +com.adobe.Photoshop 12.0 (12.0x20100407.r.1103) (12.0) <B69D89E5-01DD-C220-48B1-E129D0574536> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
0x103295000 - 0x10330dfef +com.adobe.adobe_caps adobe_caps 3.0.116.0 (3.0.116.0) <4A355686-1451-B19A-0C55-DFE49FD2539E> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
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0x7fff845d1000 - 0x7fff8464efef libstdc++.6.dylib 7.9.0 (compatibility 7.0.0) <35ECA411-2C08-FD7D-11B1-1B7A04921A5C> /usr/lib/libstdc++.6.dylib
0x7fff8468d000 - 0x7fff846dcfef libTIFF.dylib ??? (???) <A66CBA9C-A38D-5EDB-BFB5-CB398F033D6F> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libTIFF.dylib
0x7fff846dd000 - 0x7fff846effe7 libsasl2.2.dylib 3.15.0 (compatibility 3.0.0) <76B83C8D-8EFE-4467-0F75-275648AFED97> /usr/lib/libsasl2.2.dylib
0x7fff8473f000 - 0x7fff84858fef libGLProgrammability.dylib ??? (???) <B057FC52-6A97-F450-48D8-325A70423A53> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dyl ib
0x7fff848ef000 - 0x7fff8496efef com.apple.audio.CoreAudio 3.2.2 (3.2.2) <243E456E-7A74-BE76-FF18-E589BDCAA785> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff84988000 - 0x7fff84988ff7 com.apple.vecLib 3.6 (vecLib 3.6) <08D3D45D-908B-B86A-00BA-0F978D2702A7> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff84a02000 - 0x7fff84a16fff libGL.dylib ??? (???) <5AD69545-D1A3-C017-C7AF-B4AFD6F08FA2> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff84a99000 - 0x7fff84b91ff7 libiconv.2.dylib 7.0.0 (compatibility 7.0.0) <7E4ADB5A-CC77-DCFD-3E54-2F35A2C8D95A> /usr/lib/libiconv.2.dylib
0x7fff84e62000 - 0x7fff84e63ff7 com.apple.audio.units.AudioUnit 1.6.3 (1.6.3) <D4183AC4-8A65-8368-A9AF-E2A13D18519C> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff84e64000 - 0x7fff84f1dfff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <5A15E12A-AE8F-1A36-BBC7-564E7D7AD0FB> /usr/lib/libsqlite3.dylib
0x7fff84ff7000 - 0x7fff84ff7ff7 com.apple.ApplicationServices 38 (38) <10A0B9E9-4988-03D4-FC56-DDE231A02C63> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x7fff84ff8000 - 0x7fff8500efff com.apple.ImageCapture 6.0 (6.0) <5B5AF8FB-C12A-B51F-94FC-3EC4698E818E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/ Versions/A/ImageCapture
0x7fff85099000 - 0x7fff8509fff7 IOSurface ??? (???) <EB2019F6-7C5C-3D59-E11F-6119466C12A9> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff850ac000 - 0x7fff8526afff libicucore.A.dylib 40.0.0 (compatibility 1.0.0) <0E53A4A6-AC06-1B61-2285-248F534EE356> /usr/lib/libicucore.A.dylib
0x7fff8526b000 - 0x7fff85390fef com.apple.audio.toolbox.AudioToolbox 1.6.3 (1.6.3) <4DCCD01F-7516-4240-09DC-EE553317D345> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff85391000 - 0x7fff85612fef com.apple.Foundation 6.6.3 (751.29) <DAEDB589-9F59-9556-CF8D-07556317937B> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x7fff85613000 - 0x7fff85617ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x7fff85672000 - 0x7fff857b0fff com.apple.CoreData 102.1 (251) <32233D4D-00B7-CE14-C881-6BF19FD05A03> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x7fff857b1000 - 0x7fff857f8ff7 com.apple.coreui 2 (114) <D7645B59-0431-6283-7322-957D944DAB21> /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x7fff857f9000 - 0x7fff8582afff libGLImage.dylib ??? (???) <2F18DB77-CF77-1311-9E20-FE460090C166> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x7fff86560000 - 0x7fff86560ff7 com.apple.Carbon 150 (152) <19B37B7B-1594-AD0A-7F14-FA2F85AD7241> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff86561000 - 0x7fff86616fe7 com.apple.ColorSync 4.6.3 (4.6.3) <AA93AD96-6974-9104-BF55-AF7A813C8A1B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x7fff8665d000 - 0x7fff86aa0fef libLAPACK.dylib 219.0.0 (compatibility 1.0.0) <0CC61C98-FF51-67B3-F3D8-C5E430C201A9> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libLAPACK.dylib
0x7fff86aa9000 - 0x7fff86acefe7 com.apple.CoreVideo 1.6.1 (45.4) <B1516554-88BC-CF1E-5409-BFF27A73D1AF> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff86acf000 - 0x7fff86e68ff7 com.apple.QuartzCore 1.6.2 (227.22) <76EE0A32-B20B-F316-ADDD-4230329253D5> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x7fff87299000 - 0x7fff8729eff7 com.apple.CommonPanels 1.2.4 (91) <4D84803B-BD06-D80E-15AE-EFBE43F93605> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/ Versions/A/CommonPanels
0x7fff872c8000 - 0x7fff87312ff7 com.apple.Metadata 10.6.3 (507.10) <641395B7-FF2C-B94C-965A-CE6A0830645F> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
0x7fff87339000 - 0x7fff87364ff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <87A0B228-B24A-C426-C3FB-B40D7258DD49> /usr/lib/libxslt.1.dylib
0x7fff87365000 - 0x7fff873b4ff7 com.apple.DirectoryService.PasswordServerFramework 6.0 (6.0) <14FD0978-4BE0-336B-A19E-F388694583EB> /System/Library/PrivateFrameworks/PasswordServer.framework/Versions/A/PasswordServer
0x7fff873b5000 - 0x7fff8756bfef com.apple.ImageIO.framework 3.0.3 (3.0.3) <A32D0B5A-7149-7739-22D3-84D38B07E9E5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/ImageIO
0x7fff8756c000 - 0x7fff875f1fff com.apple.print.framework.PrintCore 6.2 (312.5) <E736F6DC-2E69-A14D-6BCF-69D14232F8B8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore. framework/Versions/A/PrintCore
0x7fff87af7000 - 0x7fff87afaff7 com.apple.securityhi 4.0 (36638) <38935851-09E4-DDAB-DB1D-30ADC39F7ED0> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
0x7fff87b5a000 - 0x7fff87b65ff7 com.apple.speech.recognition.framework 3.11.1 (3.11.1) <F0DDF27E-DB55-07CE-E548-C62095BE8167> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.frame work/Versions/A/SpeechRecognition
0x7fff87b97000 - 0x7fff87b9dff7 com.apple.DiskArbitration 2.3 (2.3) <857F6E43-1EF4-7D53-351B-10DE0A8F992A> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x7fff87bd4000 - 0x7fff87ed2fe7 com.apple.HIToolbox 1.6.3 (???) <CF0C8524-FA82-3908-ACD0-A9176C704AED> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Ver sions/A/HIToolbox
0x7fff87ed8000 - 0x7fff87f00fff com.apple.DictionaryServices 1.1.1 (1.1.1) <9FD709FC-23F0-F270-EAC1-C590CD516A36> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x7fff87f4c000 - 0x7fff8810cfef libSystem.B.dylib 125.2.0 (compatibility 1.0.0) <95E02DD0-ADEA-745B-E7FA-ABA064E4658C> /usr/lib/libSystem.B.dylib
0x7fff8810d000 - 0x7fff88177fe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <75A8D840-4ACE-6560-0889-2AFB6BE08E59> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x7fff88178000 - 0x7fff88235ff7 com.apple.CoreServices.OSServices 357 (357) <718F0719-DC9F-E392-7C64-9D7DFE3D02E2> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framew ork/Versions/A/OSServices
0x7fff88236000 - 0x7fff8828bfef com.apple.framework.familycontrols 2.0.1 (2010) <239940AC-2427-44C6-9E29-998D0ABECDF3> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyControls
0x7fff8828c000 - 0x7fff8828cff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <DA9BFF01-40DF-EBD5-ABB7-787DAF2D77CF> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/vecLib
0x7fff8828d000 - 0x7fff88a97fe7 libBLAS.dylib 219.0.0 (compatibility 1.0.0) <FC941ECB-71D0-FAE3-DCBF-C5A619E594B8> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libBLAS.dylib
0x7fff88a98000 - 0x7fff88ae0ff7 libvDSP.dylib 268.0.1 (compatibility 1.0.0) <170DE04F-89AB-E295-0880-D69CAFBD7979> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
0x7fff88cc5000 - 0x7fff88ddcfef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <EE067D7E-15B3-F043-6FBD-10BA31FE76C7> /usr/lib/libxml2.2.dylib
0x7fff88ee5000 - 0x7fff88ee5ff7 com.apple.Cocoa 6.6 (???) <68B0BE46-6E24-C96F-B341-054CF9E8F3B6> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff88ee6000 - 0x7fff88fc0ff7 com.apple.vImage 4.0 (4.0) <354F34BF-B221-A3C9-2CA7-9BE5E14AD5AD> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Ve rsions/A/vImage
0x7fff89002000 - 0x7fff89004fff libRadiance.dylib ??? (???) <D67C08B6-4D4A-916D-E936-528E145A56E2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.fr amework/Versions/A/Resources/libRadiance.dylib
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <95E02DD0-ADEA-745B-E7FA-ABA064E4658C> /usr/lib/libSystem.B.dylib
Thanks in advance!
Sincerely,
RayHi Ray,
There are also a lot of reports about the 10.6.4 update causing problems with display and video cards. So even though this crash log isn't pointing to that as the cause, you have other problems to look forward to if you continue with 10.6.4. :-( Hopefully Apple is working on a fix for this pronto!
http://discussions.apple.com/thread.jspa?threadID=2462882&tstart=30
regards,
steve -
Cannot move photoshop CS6 window around on screen, it is stuck in one spot
cannot move photoshop CS6 window around on screen, it is stuck in one spot
Hi there,
Thanks for your response. I have since fixed the problem by unplugging my
external monitor and restarting my computer.
Best,
-Jake
On Fri, Jun 13, 2014 at 3:21 AM, c.pfaffenbichler <[email protected]>
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