Photoshop CS6 randomly crashing, "photoshop has stopped working" - options to debug or close program
Anyone know why photoshop would just crash in the middle of working or using tool or making a selection. happened like half dozen times now. It just stops and has an option to debug or close program and loses what you worked on since the last save and you have to restart the program.
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By WaKaDo -
Hi,
I’m getting the following error message when ever I try to start cs6 and the program gets close.
“Adobe Photoshop CS6 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available”
Please advise what is the problem? and How to sort this out?
OS Name
Microsoft Windows 8.1 Pro
Version
6.3.9600 Build 9600
Other OS Description
Not Available
OS Manufacturer
Microsoft Corporation
System Name
JARVIS
System Manufacturer
Dell Inc.
System Model
Inspiron N5110
System Type
x64-based PC
System SKU
To be filled by O.E.M.
Processor
Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date
Dell Inc. A11, 8/3/2012
SMBIOS Version
2.6
Embedded Controller Version
1.01
BIOS Mode
Legacy
BaseBoard Manufacturer
Dell Inc.
BaseBoard Model
Not Available
BaseBoard Name
Base Board
Platform Role
Mobile
Secure Boot State
Unsupported
PCR7 Configuration
Binding Not Possible
Windows Directory
C:\Windows
System Directory
C:\Windows\system32
Boot Device
\Device\HarddiskVolume2
Locale
United States
Hardware Abstraction Layer
Version = "6.3.9600.17196"
User Name
Jarvis\JARVIS\Abhishek
Time Zone
India Standard Time
Installed Physical Memory (RAM)
4.00 GB
Total Physical Memory
3.16 GB
Available Physical Memory
1.21 GB
Total Virtual Memory
3.72 GB
Available Virtual Memory
1.55 GB
Page File Space
576 MB
Page File
C:\pagefile.sys
Hyper-V - VM Monitor Mode Extensions
Yes
Hyper-V - Second Level Address Translation Extensions
Yes
Hyper-V - Virtualization Enabled in Firmware
Yes
Hyper-V - Data Execution Protection
Yes
Display adapters:
and NVIDIA GeForce GT 525M.Without the actual crash logs nobody can say, but chances are that your graphics hardware is to blame, so update the driver...
Mylenium -
Hello!
I've had the student version of the Adobe Creative Suite 5.5 Design Premium software for several years now.
When I received my Windows 8 computer I installed the software with no issue.
Last week when I tried opening Photoshop I get the following error: "Adobe Photoshop CS5.1 has stopped working.A problem caused by the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I deactivated and uninstalled the entire Creative Suite then reinstalled it. I am able to open the other programs, but still receive the same message for Photoshop.
What can I do?I found the issue was with the Nik Filters I was using. The filters were messing with Photoshop's initializing. I uninstalled and reinstalled the filters and now Photoshop works like a charm.
It appears this forum is dead?!
Thankfully, I was able to troubleshoot on my own and figured out the problem... -
I keep getting this message when I try to open my new Adobe Photoshop. The main screen comes on and a box for the tutorials then this. "Adobe Photoshop CC 2014 has stopped working. A problem caused the program to stop working correctly." When I say Okay to the message, it shuts down the program.
Refer below link once
Photoshop: Basic Troubleshooting steps to fix most issues -
Lightroom suddenly stopped while I was working in it. I got the Windows message "Adobe Photoshop Lightroom 64 bit has stopped working. A problem caused the program to stop working. I have tried re-booting as well as reinstalling Lightroom 5.7 but whenever I try to start the program I get the same message.
Is that really the exact message you are receiving?
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Why do I get this error message when I open Organizer in Photoshop Elements 11 "Elements Organizer has stopped working"? My only option is to Close Program so I am effectively locked out of my photo catalogue. I have tried reinstalling the program but it made no difference to the error message.
Could someone help please? StephHi,
Please give a try to Photoshop Elements (PSE) knowledge base. steps mentioned on this and see if it works.
Regards
Kishan -
Photoshop elements 7.0 (organizer) has stopped working, how do I fix this?
photoshop elements 7.0 (organizer) has stopped working, How do I fix this?
Start PSE to get to the Welcome screen.
Hold down the Ctrl, Alt, and Shift keys and click Organize. Keep holding down the keys until you see the Catalog window.
Select your catalog and click Repair. Select “repair anyway” even if PSE doesn’t find problems.
Then for good measure, click Optimize.
If repairing resolves your issue then fine else repeat the above steps, but click New to create a new catalog. If you’re able to import photos into the new catalog and the Organizer works fine, then problem can be old catalog.
In that case you can try regenerating the thumbnails. Do Show All, Edit > Select All, and then Edit > Update Thumbnail.
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402592&sliceId=2
-Garry -
I have Adobe Acrobat installed as part of the CS6 suite.
It has stopped working (yet again -- it has done that three of four times over the last year).
I have spent days trying to repair it; etc. without any success.
The last time this happened, it was necessary for someone from Adobe to reinstall it entirely, if I remember correctly.
I give up. Can anyone tell me what I must do get the program to actually work?
I spend more time trying to get Adobe Acrobat to work, than I do actually doing my work.
My OS is Windows 8.1. My system has 16 MB of RAM, and hard disks are not overfilled.
I run update virus checker (Kaspersky) daily.
Cheers,
HughHi Hugh ,
Could you please tell what are the challenges you are facing while trying to access Acrobat ?
Do you get any error message ?If yes ,please share the screen shot of the same.
Please try the solution outlined here: http://helpx.adobe.com/creative-suite/kb/acrobat-failed-launch-30-days.html
OR
Try repairing it from Control panel, or try launching it with a different user account and check if it works or not.
Install the latest updates for Acrobat X from the link : http://www.adobe.com/support/downloads/product.jsp?product=1&platform=Windows
and check.
Let us know how it goes,
Regards
Sukrit Dhingra -
Whenever I connect to the iTunes store i receive an error message "iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." This causes iTunes to close. I am using iTunes version 10.5.0.142 on a Windows Vista (64) PC. I have reinstalled iTunes selecting the "repair" option and also uninstalled and reinstalled iTunes. Any help will be deeply appreciated. Thank you. Below is the result of the diagnositc.
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
HP-Pavilion BN474AV-ABA HPE-150t
iTunes 10.5.0.142
QuickTime not available
FairPlay 1.13.35
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.96
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.3.494
Gracenote MusicID 1.9.3.106
Gracenote Submit 1.9.3.136
Gracenote DSP 1.9.3.44
iTunes Serial Number 002FAD94098CD0E0
Current user is not an administrator.
The current local date and time is 2011-11-13 22:08:54.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA, NVIDIA GeForce GT 220
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2cb3fff3fa771d265b0f8ffdcca13b55
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {F4A2029C-16AA-4BDF-8DB7-9EC2A75B5991}
Description: Realtek PCIe GBE Family Controller
IP Address: 192.168.1.6
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Nov 13 21:09:29 2011
Lease Expires: Mon Nov 14 21:09:29 2011
DNS Servers: 192.168.1.1
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Disabled
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-13 22:02:08.
**** CD/DVD Drive Tests ****
LowerFilters: PxHlpa64 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.2.0.1),
E: hp DVD A DH16ABLH, Rev 3HD9
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 15:40 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 8 16 24 32.
The drive CDRW speeds are: 8.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
The last failed audio CD burn had error code 4251(0x0000109b). It happened on drive E: hp CDDVDW TS-H653R on CDR media at speed 24X.
**** Device Connectivity Tests ****
iPodService 10.5.0.142 (x64) is currently running.
iTunesHelper 10.5.0.142 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34. Device is working properly.
Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
VIA 1394 OHCI Compliant Host Controller. Device is working properly.
Connected Device Information:
Bruce's iTouch, iPod touch (2nd generation) running firmware version 4.2.1
Serial Number: 1C9053CC201
**** Device Sync Tests ****
Sync tests completed successfully.Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
When opening Itunes, after placing my ID and password, I'm getting a message that indicates "Itunes has stopped working. A problem caused the program to stop working. Windows will close the program and will notify you if a solution is available. But I never get a response. Can somebody help?
Same exact thing with me. And no help from apple. Just dropped nearly $600 and cannot get a decent working setup.
Apple's only suggestion was to uninstall iTunes and Quicktime, and re-install... of course (the I.T. Crowd tactic).
The crash happens only on iTunes store access. -
I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I can't open my Itunes program in my laptop computer with windows 8. the message is "Itunes has stopped working. A problem causess the program to stop working properly. windows will close the program and notify you if a solution is available". I reboot the machine, Uninstall and re install the Itune program, stilll the same message pops up.
The first thing to try is System Restore to take you back to a point in time when it did work. If that is not successful, create a new user on the computer. log in with that and see if ID will start. This will tell us if the problem is in the system/program or the user account.
If it works in a new user account, see Replace Your Preferences and in addition to replacing the prefs, empty the InDesign Recovery folder that will be in the same location and the InDesign SavedData file.
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