Photoshop CS6 sous garantie : changement de plateforme Mac vers PC

Bonjour,
Je souhaite passer de Mac à PC et donc migrer Photoshop CS6 (Amazon) vers PC.
Vos services m'ont orienté vers vous. Merci.

Merci AndresBrA pour les n° de téléphones, je vais les contacter dans la
journée et je te tiendrai au courant.
Je me demande pourquoi je n’ai pas de n° de référence téléphonique dans mes
messages…
Je n’ai pas d’info. sur ma version achetée, je connais le prix : 950 euros
pour :
Détails de commandes :
PhotoshopCS6 (téléchargement) vendu par Amazon media EU S.à.r.l.
Etat : Neuf – Nouveau
Montant total TTC : EUR 950,00
Les deux messages reçus ne comportent pas de n° de téléphone :
Merci d'avoir contacté le Service Clientèle Adobe .
Comme précisé lors de notre conversation téléphonique, ce produit est
supporté par le Chat Adobe en français.
NB : Le navigateur Safari est connu pour empêcher le Chat de fonctionner
normalement.
Pour atteindre le Chat :
- Allez sur la page http://helpx.adobe.com/fr/contact.html
<http://helpx.adobe.com/fr/contact.html>
- Sélectionnez le produit .
- Sélectionnez "Téléchargement, installation et configuration"
- Sélectionnez "Téléchargement et installation"
- Cliquez sur le bouton　bleu "Encore besoin d'aide? Contactez-nous".
- Connectez-vous avez votre Adobe ID (votre adresse email et votre mot de
passe) sur lequel le numéro de série du produit est enregistré.
NB1 : Mot de passe oublié ? Cliquez sur "Mot de passe oublié"
NB2 : Si vous n'avez pas encore de produit Adobe, sélectionnez le produit
"Adobe Digital Editions".
NB3 : Si l'option du Chat n'apparait pas, testez un autre navigateur
(Chrome, Firefox, Opera, etc).
Bien à vous,
XXXX
Support Adobe
Bonjour Monsieur,
Merci d'avoir contacté le Service Clientèle Adobe.
Comme précisé lors de notre conversation téléphonique, ce produit est
supporté par le Chat Adobe en français.
NB : Le navigateur Safari est connu pour empêcher le Chat de fonctionner
normalement.
Pour atteindre le Chat :
- Allez sur la page http://helpx.adobe.com/fr/contact.html
<http://helpx.adobe.com/fr/contact.html>
- Sélectionnez le produit.
- Sélectionnez　"Téléchargement, installation et configuration"
- Sélectionnez "Téléchargement et installation"
- Cliquez sur le bouton bleu "Encore besoin d'aide? Contactez-nous".
- Connectez-vous avez votre Adobe ID (votre adresse email et votre mot de
passe) sur lequel le numéro de série du produit est enregistré.
NB1 : Mot de passe oublié ? Cliquez sur "Mot de passe oublié"
NB2 : Si vous n'avez pas encore de produit Adobe, sélectionnez le produit
"Adobe Digital Editions".
NB3 : Si l'option du Chat n'apparait pas, testez un autre navigateur
(Chrome, Firefox, Opera, etc).
Bien à vous,
YYYY
Support Adobe
De :  AndresBrA <[email protected]>
Répondre à : 
<[email protected]>
Date :  vendredi 20 février 2015 10:30
À :  C E <[email protected]>
Objet :   Photoshop CS6 sous garantie : changement de
plateforme Mac vers PC
Photoshop CS6 sous garantie : changement de plateforme Mac vers PC
created by AndresBrA <https://forums.adobe.com/people/AndresBrA>  in Forums
en français - View the full discussion
<https://forums.adobe.com/message/7213187#7213187>
En cherchant un peu, j'ai trouvé ceci sur les pages du support d'Adobe.
Toutes les configurations de produits, à l’exception des offres OEM, peuvent
faire l’objet d’un échange de plateforme ou de langue.
La page de l'aide semble dater de la CS2 mais c'est toujours en ligne!
>>>>>> >>>>> Vérifie si ta version ne Photoshop n'est pas une OEM, et si ce
>>>>>> n'est pas le cas, insiste au près du support en signalant le contenu de
>>>>>> cette page..  Essaye donc de lire calmement et attentivement la page du
>>>>>> lien ci-dessous et vois si tu peux y trouver une issue favorable à ton
>>>>>> problème.Commande de produit | Echange de plateforme ou de langue
>>>>>> <https://helpx.adobe.com/fr/x-productkb/policy-pricing/order-product-plat
>>>>>> form-language-swap.html> Informations utiles à fournir :
résumé de votre problème
type d’ordinateur utilisé—Mac ou PC ?
étapes de dépannage déjà effectuées
Appelez le :France: 01 71 23 01 96
Belgique: 027119960
Suisse: 044 800 9581Du lundi au vendredi, 9am—5pm CETJe dois dire que ce n'est
pas toujours très facile de s'y retrouver avec le support d'Adobe mais lorsque
je les ai contactés, j'ai toujours eu un bon accueil et solution (Support pour
la Belgique).Je ne peux malheureusement pas t'aider plus. Si grâce à cette
page du support tu as réussi à faire l'échange de plateforme, tiens nous au
courant. C'est toujours utile pour les autres utilisateurs. Bonne journée.
If the reply above answers your question, please take a moment to mark this
answer as correct by visiting:
https://forums.adobe.com/message/7213187#7213187 and clicking ‘Correct’ below
the answer Replies to this message go to everyone subscribed to this thread,
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top right, & "Stop Following" Start a new discussion in Forums en français by
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