Photoshop CS6 update is failing to install

The Photoshop CS6 update (uisng the Adobe Application Manager) is failing to install. It download correctly but halp in the install it fails without any errors. What is the solution to fix this.
TIA

I'm having the same issue and your tech support told me that there is an issue with the update(s) and wireless connections.  I switched to wired and the same issue exist.  On the page from the link you posted, there is no update for Photoshop CC CS6 BUT the Adobe Application Manager AND "updates" within PS says that there is.  I just signed up for CC 1 app but if you cannot support the end-user(s) any better than this I will cancel my membership.

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    Hi hschmidt01,
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  • Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed

    Getting same error as other but on different application, this is from Photoshop install. I have tried deleting all fonts etc suggested in other posts but with no change?
    Exit Code: 6
    Please see specific errors and warnings below for troubleshooting. For example,  ERROR: DF015, DW063 ... WARNING: DW016 ...
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 4 error(s), 4 warning(s)
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    WARNING: DW016: NOTE: Cannot set action to the payload {0256558F-A0FF-4FCF-99C2-96D2EE3201D9} Suite Shared Configuration CS6 3.0.0.0 as it is already upgraded by the payload {C346BBCF-A687-4500-BB19-EE9C2D6FF284} Suite Shared Configuration CS6 3.0.0.0
    ----------- Payload: {9124DF4E-617D-486B-A970-8FA632244F24} Adobe Photoshop CS6 Core 13.0.0.0 -----------
    ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/Frameworks/amtlib.framework/Resources"(Seq 524)
    ERROR: DW063: Command ARKDeleteSymlinkCommand failed.(Seq 524)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop CS6 English Language Pack_AdobePhotoshop13-en_US: Install failed
    ERROR: DW050:  - Adobe Photoshop CS6 Core: Failed due to Language Pack installation failure

    I eventually deleted the whole Photoshop App and anything else I could find - now it looks like they installing correctly.

  • Photoshop CS6 Update Failures  -  absolutely frustrated

    Once again, after completely removing the Web / Creative suite and re-installing (because we could not update when the last revision of PS came out)    we   have gotten an update failure on Photoshop CS6 Extended when the updater tried to apply the latest update - 13.0.4
    We examined the log files - once again its apparently looking  for PS language files that are not there ?    Seriously Adobe  WTH ?
    This insanity really needs to stop.    For one,  if Photoshop can only be licenseed in one language (in our case, English) why does the update look for all these other languages ? 
    1>   We've never uninstalled any OSX language or used any utility to remove languages or fonts 
    2>   We installed the  CS6 "fresh" - on a new machine and  fresh install of OSX
    3>   This happens on every machine we have, every time there is an update, it is absolutely infuriating we have to go through this every time.
    4>    It ONLY effects Photoshop - all the other Adobe apps update fine.  
    Is there ANY fix for this besides wasting another 2 hours re-installing and re-insalling all plug-ins ?
    Here is the contents onf the log file: 
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 28 error(s), 1 warning(s)
    ERROR: DW023: The extension payload: {15FB37DE-0C42-4C60-ACD3-45E136CCFFAE} Adobe Photoshop CS6 Hungarian Language Pack_13.0.4_AdobePhotoshop13-hu_HU 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Hungarian Language Pack_AdobePhotoshop13-hu_HU
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {2CCB171C-8FED-4DF1-900A-A4235D8E0040} Adobe Photoshop CS6 Norwegian Language Pack_13.0.4_AdobePhotoshop13-nb_NO 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Norwegian Language Pack_AdobePhotoshop13-nb_NO
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {31E0BB6C-FE09-495D-BEDE-6F3473827670} Adobe Photoshop CS6 IL English Language Pack_13.0.4_AdobePhotoshop13-en_IL 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 IL English Language Pack_AdobePhotoshop13-en_IL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {3B4537F1-68AF-4061-A847-E2C6986ED902} Adobe Photoshop CS6 Korean Language Pack_13.0.4_AdobePhotoshop13-ko_KR 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Korean Language Pack_AdobePhotoshop13-ko_KR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {3E23882F-4750-4548-843D-178BC1F834DF} Adobe Photoshop CS6 Czech Language Pack_13.0.4_AdobePhotoshop13-cs_CZ 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Czech Language Pack_AdobePhotoshop13-cs_CZ
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {3E6ADC58-9FEF-42B1-8BF4-A881BFF39E9F} Adobe Photoshop CS6 Spanish Language Pack_13.0.4_AdobePhotoshop13-es_ES 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Spanish Language Pack_AdobePhotoshop13-es_ES
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {50EE905C-9E11-4D2F-A90D-50E9F60AF47D} Adobe Photoshop CS6 German Language Pack_13.0.4_AdobePhotoshop13-de_DE 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 German Language Pack_AdobePhotoshop13-de_DE
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {51C0E161-8901-46B3-95FB-89E1AC3EC4C9} Adobe Photoshop CS6 AE English Language Pack_13.0.4_AdobePhotoshop13-en_AE 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 AE English Language Pack_AdobePhotoshop13-en_AE
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {54751220-7107-4EEA-AFE1-A404C4993C34} Adobe Photoshop CS6 North American Spanish Language Pack_13.0.4_AdobePhotoshop13-es_MX 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 North American Spanish Language Pack_AdobePhotoshop13-es_MX
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {73088CD1-4272-4776-9229-3B05BCE0842B} Adobe Photoshop CS6 Italian Language Pack_13.0.4_AdobePhotoshop13-it_IT 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Italian Language Pack_AdobePhotoshop13-it_IT
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {90B5470D-5115-4019-8B66-88E7C59E90A3} Adobe Photoshop CS6 Russian Language Pack_13.0.4_AdobePhotoshop13-ru_RU 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Russian Language Pack_AdobePhotoshop13-ru_RU
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {97C7709F-8794-489D-9EE6-E68D8510AAAA} Adobe Photoshop CS6 Swedish Language Pack_13.0.4_AdobePhotoshop13-sv_SE 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Swedish Language Pack_AdobePhotoshop13-sv_SE
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {A3B28D1A-DC4D-4365-832B-F17FEE8572F6} Adobe Photoshop CS6 MA French Language Pack_13.0.4_AdobePhotoshop13-fr_MA 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 MA French Language Pack_AdobePhotoshop13-fr_MA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {AE6D3B4F-A4A7-4EA4-8344-F0FF5539254D} Adobe Photoshop CS6 International English Language Pack_13.0.4_AdobePhotoshop13-en_GB 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 International English Language Pack_AdobePhotoshop13-en_GB
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {B42E6B04-66F6-446E-A4AB-8D24D3FF9212} Adobe Photoshop CS6 Finnish Language Pack_13.0.4_AdobePhotoshop13-fi_FI 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Finnish Language Pack_AdobePhotoshop13-fi_FI
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {B56F84F2-AABB-4860-88B9-1A54CFFD2CD1} Adobe Photoshop CS6 Brazilian Portugese Language Pack_13.0.4_AdobePhotoshop13-pt_BR 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Brazilian Portugese Language Pack_AdobePhotoshop13-pt_BR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {BC66696A-2C2F-4488-8075-627D7A69B473} Adobe Photoshop CS6 Turkish Language Pack_13.0.4_AdobePhotoshop13-tr_TR 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Turkish Language Pack_AdobePhotoshop13-tr_TR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {C1132F98-CB10-494C-A09C-2FC72BEBEA16} Adobe Photoshop CS6 Chinese (traditional) Language Pack_13.0.4_AdobePhotoshop13-zh_TW 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Chinese (traditional) Language Pack_AdobePhotoshop13-zh_TW
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {C2B180C0-05C0-4757-94E8-BBCD5A222AA8} Adobe Photoshop CS6 Chinese Language Pack_13.0.4_AdobePhotoshop13-zh_CN 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Chinese Language Pack_AdobePhotoshop13-zh_CN
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {C896EA93-B9D3-4EDF-9637-CC45B7513273} Adobe Photoshop CS6 French Language Pack_13.0.4_AdobePhotoshop13-fr_FR 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 French Language Pack_AdobePhotoshop13-fr_FR
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {D8D3E251-3793-47E3-B3CB-88B0ED985F68} Adobe Photoshop CS6 Polish Language Pack_13.0.4_AdobePhotoshop13-pl_PL 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Polish Language Pack_AdobePhotoshop13-pl_PL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {F006BCA5-F4F4-456B-B928-7AD8AA8252C0} Adobe Photoshop CS6 Japanese Language Pack_13.0.4_AdobePhotoshop13-ja_JP 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Japanese Language Pack_AdobePhotoshop13-ja_JP
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {F070D96E-C124-459D-9543-72ED7D201E5E} Adobe Photoshop CS6 Ukrainian Language Pack_13.0.4_AdobePhotoshop13-uk_UA 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Ukrainian Language Pack_AdobePhotoshop13-uk_UA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {F16E3A78-7F89-44C1-91FB-C111823D0B4C} Adobe Photoshop CS6 Dutch Language Pack_13.0.4_AdobePhotoshop13-nl_NL 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Dutch Language Pack_AdobePhotoshop13-nl_NL
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {F2D5EF84-DE61-42AF-B21D-E21E13C1A8F8} Adobe Photoshop CS6 Canadian French Language Pack_13.0.4_AdobePhotoshop13-fr_CA 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Canadian French Language Pack_AdobePhotoshop13-fr_CA
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ERROR: DW023: The extension payload: {FD8AE12F-9B94-4A71-B334-6061D877D422} Adobe Photoshop CS6 Danish Language Pack_13.0.4_AdobePhotoshop13-da_DK 13.0.4.0 requires a parent with following specification:
              Family: Photoshop
              ProductName: Adobe Photoshop CS6 Danish Language Pack_AdobePhotoshop13-da_DK
              MinVersion: 0.0.0.0
              This parent relationship is not satisfied, because this payload is not present in this session.
              This payload will be ignored in this session.
    ----------- Payload: {D05F6C17-7D5C-47F8-B64C-927BCA844013} Adobe Photoshop CS6 Core_13.0.3_AdobePhotoshop13-Core 13.0.3.0 -----------
    WARNING: DW063: Command ARKPatchCommand failed.(Seq 419)
    ----------- Payload: {77B1BDEC-F7FB-4330-B9FD-180C0D22A757} Adobe Photoshop CS6 Core_13.0.4_AdobePhotoshop13-Core 13.0.4.0 -----------
    ERROR: DW063: Command ARKPatchCommand failed.(Seq 418)
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Photoshop CS6 Core_13.0.4_AdobePhotoshop13-Core: Install failed
    Please search the above error/warning string(s) to find when the error occurred.
    These errors resulted in installer Exit Code mentioned below.
    [       0] Fri Jan 18 07:06:16 2013  INFO
    Exit Code: 6 - Silent workflow completed with errors.
    Please see specific errors and warnings for troubleshooting. For example, ERROR: DW023, DW063 ... WARNING: DW063 ...
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

    Computer #1
    Interesting...  I rebooted the computer,   killed the installer / updater process  and manually installed the update and it took. 
    Computer #2 
    I deleted the installer,  and re-installed it (the installer) and it  still produced the language errors  but it also took, update successful.
    Computer #3
    Same as #2
    Conclusion =  Installer is buggy and has been for the past 3 releases of PS.    Make note to self,  manual install PS update from now on and save a lot of time.... 
    I do appreciate the reply. 

  • Photoshop CS6 update error U44M2P22 or U44M2I218

    I bought the permanent license version of Photoshop CS6 standard.  as-installed, it is version 13.0.0
    I wanted to update to 13.0.4.  so I tried installing via update feature.  got an error.
    so I manually downloaded the 13.0.4 updater patch.
    still get an error.
    Error log I get is this:
    Adobe Photoshop 13.0.4
    There was an error installing this update. Please quit and try again later. Error Code: U44M2I218
    Sometimes the error code is: U44M2P22
    I searched everywhere, and no one else seem to get this error code.
    I have run out of /Application disk space, so the actual program is located in a mounted partition (via /etc/fstab), /Application/Adobe/Photoshop CS6
    I've tried re-installing, permission repair, disk repair...
    help!
    Mac OSX 10.8.3
    MacPro

    from the original PS CS6 install log, there is no install errors:
    -------------------- BEGIN - Updating Media Sources - BEGIN --------------------
    Updated source path: /Volumes/Adobe Photoshop CS6/Adobe Photoshop CS6
    [blah blah items snipped]
    Collected advanced path check information for INSTALLDIR
    INSTALLDIR is a well-formed path
    INSTALLDIR is not the root path  <-------this says INSTALLDIR is NOT in the root path, and is acceptable
    INSTALLDIR is on a local volume
    INSTALLDIR is on a writable volume
    INSTALLDIR is not on a case sensitive volume
    INSTALLDIR passed path basic path validation: /Applications/Adobe   <-------this says INSTALLDIR is NOT in the root path, and is acceptable location for install
    ::START TIMER:: [System check :{EB2A8CD4-B247-4810-A294-E3DB8EDC6060}]
    [snip]
    :: END TIMER :: [Total Timer] took 254979 milliseconds (254.979 seconds) DTR = 543.59 KBPS (0.530849 MBPS)
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 0 error(s), 0 warning(s)
    [       0] Wed May 15 21:25:12 2013  INFO
    Exit Code: 0 - No error.
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    END - Installer Session
    *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
    However on the 13.0.4 updater log there are many errors, mostly due to some language pack missing, but that should not have any bearing (I have the US version installed).  BUT
    there's the INSTALLDIR error, which should not be triggered, since the application IS NOT INSTALLED IN THE ROOT DIRECTORY.  /Application is root directory, but the application is installed in /Application/Adobe.  in the original PS CS6 installer, the root directory check passes as shown above.  so the updater is somehow NOT seeing that the installed directory is not root.
    [contents snipped]
    ______ Verify Dependency Subscribers ______
    [       0] Wed May 15 21:15:36 2013 ERROR
    DW023: The extension payload: {15FB37DE-0C42-4C60-ACD3-45E136CCFFAE} Adobe Photoshop CS6 Hungarian Language Pack_13.0.4_AdobePhotoshop13-hu_HU 13.0.4.0 requires a parent with following specification:
        Family: Photoshop
        ProductName: Adobe Photoshop CS6 Hungarian Language Pack_AdobePhotoshop13-hu_HU
        MinVersion: 0.0.0.0
        This parent relationship is not satisfied, because this payload is not present in this session.
        This payload will be ignored in this session.  <--not a big deal since it's a US version install so only has English installed
    [contents snipped]
    Collected advanced path check information for INSTALLDIR
    INSTALLDIR is a well-formed path
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