Photoshop CS6 Upgrade Does Not Recognize CS3 Extended as Qualifying Product

I am unable to install my Photoshop CS6 upgrade because the upgrade does not recognize a qualifying product on my system. When asked, I enter my current Photoshop CS3 Extended serial number, but the upgrade does not recognize it as a valid serial number from a qualifying product. I have tried to do a clean install to make sure no other applications were running or in conflict. My operating system is Windows XP Media Center Edition 2005, Service Pack 3. I have an Intel Core 2, Quad CPU @2.66 GHz with 4GB RAM.

SouthCityTim I would recommend contacting our support team so they can validate your upgrade path and serial number. For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

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Message was edited by: kostby

Photoshop CS6 Upgrade Does Not Recognize CS3 Extended as Qualifying Product

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