Photoshop CS6 won't do anything, but works on a different user profile
Hello I am receiving the error ‘photoshop could not complete your request because of a programme error’ message any time I try and do anything in photoshop, I can’t open, edit, change any settings or access any menu in photoshop without this error, rendering it, currently, a useless waste of money.
I am running CS6 on a mac running Mountain lion 10.8.3 everything is up to date, both operating system and photoshop. I have tried deleting prefs, plist files, adobe cleaner and re-installation, all several times and I still have the same problem. I also cannot find any log files, or access anything through help>system information.
It does work under a new user profile, but I'm not too happy about that as a work around
I get an error message in the console which says
5/05/2013 19:26:06.000 kernel[0]: proc 4823: load code signature error 2 for file "CS6ServiceManager"
15/05/2013 19:26:06.000 kernel[0]: CODE SIGNING: cs_invalid_page(0x1000): p=4823[CS6ServiceManage] clearing CS_VALID
Can anybody help?
I am experiencing the same problem with my iPod classic 120GB. When I Connect it to my computer for the first time since I started it, it works fine. The iPod is recognized by the computer and iTunes. When I eject the iPod thru the iTunes interface and reconnect it again (without rebooting my computer) the computer freezes. When I start iTunes again, nothing happens until I remove the iPod from the computer (it is stil displaying 'connected'). Removing the iPod unfreezes the computer. I think it is a software problem but I can't find a solution on the internet for such a problem.
Can someone help?
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Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows NT
Version: 6.2
System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2394 MHz
Built-in memory: 7989 MB
Free memory: 3903 MB
Memory available to Photoshop: 7036 MB
Memory used by Photoshop: 65 %
Image tile size: 128K
Image cache levels: 4
The GPU Sniffer crashed on 1/22/2013 at 6:33:53 PM
OpenGL Drawing: Enabled.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
OpenGL Allow Old GPUs: Not Detected.
Video Card Vendor: Intel
Video Card Renderer: Intel(R) HD Graphics
Display: 1
Display Bounds:= top: 0, left: 0, bottom: 768, right: 1280
Video Card Number: 1
Video Card: Intel(R) HD Graphics
OpenCL Unavailable
Driver Version: 8.15.10.2858
Driver Date: 20121009000000.000000-000
Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Video Mode:
Video Card Caption: Intel(R) HD Graphics
Video Card Memory: 3770 MB
Video Rect Texture Size: 8192
Serial number: Tryout Version
Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\
Temporary file path: C:\Users\RYANS_~1\AppData\Local\Temp\
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Scratch volume(s):
C:\, 341.9G, 102.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\
Additional Plug-ins folder: not set
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A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012
AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0
AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471
AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654
AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661
AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661
adobe_caps.dll Adobe CAPS 6,0,29,0
AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56
aif_core.dll AIF 3.0 62.490293
aif_ocl.dll AIF 3.0 62.490293
aif_ogl.dll AIF 3.0 62.490293
amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000
ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830
AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830
Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
boost_date_time.dll DVA Product 6.0.0
boost_signals.dll DVA Product 6.0.0
boost_system.dll DVA Product 6.0.0
boost_threads.dll DVA Product 6.0.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287
CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
data_flow.dll AIF 3.0 62.490293
dvaaudiodevice.dll DVA Product 6.0.0
dvacore.dll DVA Product 6.0.0
dvamarshal.dll DVA Product 6.0.0
dvamediatypes.dll DVA Product 6.0.0
dvaplayer.dll DVA Product 6.0.0
dvatransport.dll DVA Product 6.0.0
dvaunittesting.dll DVA Product 6.0.0
dynamiclink.dll DVA Product 6.0.0
ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082
FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433
filter_graph.dll AIF 3.0 62.490293
hydra_filters.dll AIF 3.0 62.490293
icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615
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libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0
LogSession.dll LogSession 2.1.2.1640
mediacoreif.dll DVA Product 6.0.0
MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174
msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6910
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
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(post shortened)
Optional and third party plug-ins: NONE
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONEThank you very much for your reply. And yes I have tried all of these suggestions that you have just made. And as for the GPU crash I did not notice that in there before but I also didn't look for it because every time I looked before it wasn't there, and looking at the date that was when that I was rolling back\uninstalling\reinstalling\trying modded drivers, etc., Which is probably the reason why the gpu sniper crashed.
One interesting thing that you said was whether there is the same failure in a new design as opposed to an existing one. The answer to that is yes and no. To elaborate, when the program was working as it is supposed to eve and creating new lights and positioning them did not cause any slowdown despite the file that I was working on, but after the problem starts occurring it is like a snowball rolling down a hill. Every time I open the file (the one I was working on when the problem started to happen) to continue work on it be sluggish response of Photoshop is still there and only gets worse. If I start over on a new file the program will run much more smoothly, but will still had a slight amount of sluggishness with less intensive task whereas the more intensive task such as working with lights is still moderately sluggish but not to the extent as it was working in the previous file. As you said in your post it seems the father all along I get in my document the more pronounced and time consuming the freezes become. But nonetheless wants the problem has occurred it does not go away I can only lesson that by starting from scratch, which is not very convenient.
If you look at the process monitor log file linked in my first post and search through it pretty quickly you will see photoshop doing this
1-Operation: unknown Path:C:\
2-Operation: unknown Path:C:\Program Files
3-Operation: unknown Path:C:\Program Files\Adobe
4-Operation: unknown Path:C:\Program Files\Adobe\Adobe Photoshop Cs6 (64 bit)
5-Operation: unknown Path:C:\Program Files\Adobe\Adobe Photoshop Cs6 (64 bit)\Required
6-Operation: unknown Path:C:\Program Files\Adobe\Adobe Photoshop Cs6 (64 bit)\Required\CgShaders
7-Operation: unknown Path:C:\Program Files\Adobe\Adobe Photoshop Cs6 (64 bit)\Required\CgShaders
1-Result: INVALIDATE PARAMETER
2-Result: INVALIDATE PARAMETER
3-Result: INVALIDATE PARAMETER
4-Result: INVALIDATE PARAMETER
5-Result: INVALIDATE PARAMETER
6-Result: NO SUCH FILE
7-Result: NAME NOT FOUND
It does this repeatedly over and over again, specifically when I tried to work with lights. The weird thing is that there is no directory in required called CgShaders. I see 1 CG.dll & 1 cgGL.dll in the Photoshop (64 bit) directory. To meet that just seems very strange and probably more than a coincidence and probably does not happen on everybody else's system.
This is the process monitor log file that I saved in csv format and edited the first three blocks so that it fit correctly. Open it up in wordpad and you'll see what I mean. This is what I was talking about right above.
https://www.dropbox.com/s/43waqf9wvc8xo7m/Logfile.CSV.rtf
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