Photoshop does not accept my serial number

I had Photoshop CS6 and Acrobat Pro X on my old Mac laptop. However, I now have a new laptop running Yosemite and neither program accepts my serial nos.

You are allowed two activations at any one time. Have you installed on two computers without deactivating?
Benjamin

Similar Messages

  • I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number

    I buyed a new computer and photoshop was not working anymore, I reinstalled it but it does not accept my serial number@

    What message do you get when you try to activate it?

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    Tabasa wrote:
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    it is the wrong version and you overpaid then
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    Serial Number or Activation Issues
    You need to contact Adobe Support either by chat or via phone when you have serial number and activation issues.
    Here are some links to help making contact:
    http://www.adobe.com/support/chat/ivrchat.html
    http://www.adobe.com/support/download-install/supportinfo/

  • The free update program does not accept my serial number

    I purchased my new macbook pro at June 21st, 2011. But when I tried to participate the free upgrade program, it said my serial number is ineligible.

    You are allowed two activations at any one time. Have you installed on two computers without deactivating?
    Benjamin

  • Premiere elements does not accept a serial number

    Hello,
    I installed Premiere Elements 11 on a computer one month ago with a serial number.
    Yesterday I bought a new computer, and threw the old one away.
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    How can I manage this problem?

    This is a user to user forum... you must contact Adobe
    Adobe contact information - http://helpx.adobe.com/contact.html
    http://forums.adobe.com/community/download_install_setup
    Chat http://www.adobe.com/support/download-install/supportinfo/
    -or http://www.adobe.com/support/chat/ivrchat.html
    -Click I STILL NEED HELP at this next link
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  • Aperture 2 Does not Accept my Serial Number After a Repair Install of OS

    I had to do a repair re-install of Leopard, followed by download and installation of software updates needed. This was completed successfully, with no problems. The first time I try to log onto Aperture 2 following this re-install I am asked to provide the product serial number, which I do. The S/N is coming from the packaging supplied with Aperture 1.5 Retail Version. I have since upgraded to Aperture 2.1, but there is no serial number with this package. I have entered this S/N every possible way. Can someone please tell me what Aperture is expecting in this field in this circumstance? I have had no problems with Aperture at all until I attempted to log on today.
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    Welcome to the forum.
    i-bird wrote:
    II have since upgraded to Aperture 2.1, but there is no serial number with this package.
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  • Adobe photoshop cs2 download on adobe website does not work-  the serial number does not work?

    photoshop cs2 download on adobe website does not work - the serial number given isn't recognised when you enter it when trying to install. the live chat at adobe cannot help and suggested that I may find the answer here. Can anyone help with this?

    Adobe has decommissioned the CS2 activation servers, so your old serial number is no longer usable.
    If you download the special non-activating version of CS2 that Adobe has made available to licensed CS2 users, you MUST also use the new serial number provided by Adobe on that download page:
    https://www.adobe.com/cfusion/entitlement/index.cfm?e=cs2_downloads
    That S/N does work.  I double checked.

  • I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    I have an invoice that I paid to use photoshop and now it is asking for serial number however it does not show a serial number when I log in

    Please then use your web Browser  address http://www.adobe.com/  and sign in with your Adobe User ID and Password to your account the has your Subscription and use https://www.adobe.com/account/my-products-services.html capture the page which shows you have a subscription like I showed you I have.
    Open Adobe Creative Cloud desktop application use the APP tab and capture that scree to show Photoshop is installed and up to date like I did. Capture that screen. Show us you have installed Photoshop and its up to date.
    Open Photoshop and use menu Help it should show tha its activated because there will be a menu item Sign Out. If it is Sign In, Sign in  using the account that has the subscription the one you used above to Activate Photoshop.

  • Trying to install old PhotoShop Elements 2.0 but site does not recognize the serial number. Help?

    I am trying to install an old PhotoShop disk Elements 2.0 but during installation the site does not recognize the serial number I have on my registration form. Help?

    Does your serial number show on your account page?
    https://www.adobe.com/account.html for serial numbers on your Adobe page... or
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • Installation will not accept my serial number to install Adobe 8

    I have a Dell XPS M1530, laptop.  I installed Adobe Photoshop Elements 8 on my computer in March, and  the program worked correctly.  I had Windows Vista on my computer.  I just did a clean installation of Windows 7 to replace Vista.  I cannot reinstall Adobe Photoshop Elements 8 because Adobe installation will not accept my serial number.  Adobe tech support tells me my serial number is for version 6.0 of Adobe Photoshop, and Adobe no longer supports version 6.0..Please give me advice on how to install.

    To: Ankush Ved
    Your company told him it was for 6.

  • I purchased the multi-user iworks and recently had to replace my white imac's hard drive but didn't pay to fix the CD drive.  My iworks does not have a serial number on the box and now that my CD drive isn't working how can I reinstall this software?

    I purchased the multi-user iworks (yes back when it was new, 2009 or 2010 and recently had to replace my white imac's hard drive (but didn't pay to fix the CD drive).  My iworks does not have a serial number on the box and now that my CD drive isn't working how can I reinstall this software?

    Buy or borrow an external USB optical drive.
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  • Lightroom 4 purchased through Apple App store does NOT have a serial number - cannot upgrade to lightroom 6

    I am trying to upgrade from Lightroom 4.4 to Lightroom 6 on a Mac running OS X (Lion).  I have purchased Lightroom 6 as an upgrade (as I am running Lightroom 4).  The Lightroom 6 installer continues to indicate that it cannot find a "qualifying product" and asks for a declaration of the Lightroom product installed and its serial number.  I am currently running Lightroom 4 purchased through the Apple App Store in 2013; according to all the information I can glean regarding this product... it does not have a serial number (if it was purchased through the Apple App Store).  Does anyone have an idea on how to supply a valid serial number for the Lightroom 6 installer?
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    Any help would be appreciated.
    Thanks,
    Bruce

    As I said in the post, a serial number was not necessary to install it; the Apple downloadable version doesn't seem to be serialized.  I have not uninstalled Lightroom 4; it is still running, but apparently in its present form it doesn't provide a serial number for the Lightroom 6 upgrade to use. 

  • Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new l

    Hello. I would like to activate my CS3 Educational Program (version 2007) on my new computer. Unfortunatly he is not accepting my serial number. What can I do? I have delated the program on my old computer but it doesn't accept the activation on the new laptop.

    Make sure you are using the  correct serial number.  Find your serial number quickly
    If you did not deactivate the original installation then it is possible your two allowed activations have been used and you need to reset your activation count.  To do that you need to contact Adobe Support thru chat and ask them to reset your activations.  If you ask for more than that they will tell you they cannot offer you any support.
    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • HT1349 help!  Apple does not recognize my serial number

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    Have you contacted the vendor or seller from whom you purchased the computer?

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