Photoshop does not close files and the program does not quit.

I have been on the phone with tech support for over an hour. Photoshop does not close files and the program does not quit. I am on a Mac and I am using Photoshop CC 2014.

Have you tried uninstalling Photoshop CC and re-installing? Another thing to try is to remove all Photoshop CC plist files. There is also the Cleaner tool:
Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

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    BOILERPLATE TEXT:
    Note that this is boilerplate text.
    If you give complete and detailed information about your setup and the issue at hand,
    such as your platform (Mac or Win),
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