Photoshop element 12 et premier

impossible de commander le produit sur le store et le service client est completement incompetent.

trial versions are limited to 30days use on ONE computer.
if you purchase a single user license, you can install and activate your app(s) on two computers concurrently.

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After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

After a HD crash, I have to reinstall Photoshop Element 12 and Premier Element 12. I still see the link in my purchases history but nothing happens when I click on the link. How can I get my softwares back?

Jeanval have you tried a different web browser? For more information on how to download your purchased software please see http://helpx.adobe.com/creative-suite/kb/find-download-link.html.

Why won't Photoshop Elements 11 and Premier Elements 11 load ?

I just purchased Photoshop Elements 11 and Premier Elements 11. I have Windows 7pro, have the disc for Windows and have the serial numbers for both programs. When I put the disc in, I can't get past the welcome screen. Why?

is the install button clickable?
if not, are the other buttons clickable?

How to uninstall/reinstall Photoshop elements 10 and Premier Elements 10

I have purchased a copy of Photoshop Elements 10 and Premier Elements 10 (bundled together 5 discs). I've installed on my Windows 7 laptop beginning with disc 1 and then it hung up and I couldn't eject. I was not prompted for any further discs. I then read that I should've began the install with Disc 2 as I am installing on a Windows 7 computer. I was wondering if I should uninstall what I have done so far and start over with a fresh install omitting disc 1 and beginning with Disc 2. Is this what I should be doing? I have not connected to the internet and "activated" the product yet. If I uninstall will I need to somehow remove the serial number and deactivate to preserve them for the re-install on the same computer. I don't want to lose one of my licenses as I wish to install these programmes on my desktop as well. Have read through many similar queries on these forums and have become pretty confused. Hope someone can help.

Thanks Jeff. I will install from disc 2 but presumably first i need to uninstall my first attempt (from Disc 1). However, will uninstalling the product use up one of the licenses as I would like to install on two computers and I don't want to use up both licenses on the same computer. I have read on this forum about the need to de-activate the program before uninstalling but some clarification on what "de-activating" actually does would be welcome. Could someone please confirm the steps I need to take to solve this problem. As I understand it I need to 1) de-activate the first incorrect install (from disc 1), 2) uninstall the product and 3) re-install using disc 2 and then disc 4. It seems discs 1, 3 & 5 are not needed for my install of Photoshop Elements 10 and Premier Elements 10 on a Windows 7 64 bit computer.
Following these steps will use up one of my licenses (hopefully not both) and I can then install the programme on my desktop for my second license.
Comments / suggestions welcome and appreciated. Thanks

How do I move Photoshop Elements and PS Premier bundle to new computer

I bought a new computer and would like to move Photoshop Elements and PS Premier bundle to the new computer. What is the procedure?
Thanks,
Jimmy

Sorry Claudio, I was in the wrong forum. Thanks for bringing it to my attention.
Jimmy

64-bit Photoshop Elements 12 and Premier Elements 12

Hi All,
I'm new here and I have not had good luck searching the FAQs so, here I am. I have a new laptop with Windows 8. I just purchased Adobe Photoshop Elements 12 and Premier Elements 12 and installed them. My OS is x64 but the install didn't give me a choice. Now I notice that they are 32-bit versions installed. Simple question...Do they come in 640bit? If so, how do I get it? 64 bit can access more RAM so it would definitely be better.
Thanx
Cat
[email protected]

Ned,
Thanx so much for pointing me in that direction. It definately says, " and in 64-bit or 32-bit mode on Windows 7 and Windows 8 & 8.1;" which means it should be able to run in 64- mode but I'm not sure how to make that happen. I work for a software company and our software has two different versions that are installed. So do you know if I have the wrong version or do they have some kind of switch that I missed setting on installation?
Thanx
Cat

Re - instating Photoshop Elements 7 and Premier Elements 7

I have had to replace my hard drive and have lost Photoshop Elements 7 and Premier Elements 7 how can I re instate them. I have contacted Adobe Technical Support but they said that they can only help with the latest version and I should ask on the Forum. Can anybody help the products are registered with Adobe?

You can download v7 from the links in the comments at http://prodesigntools.com/direct-download-links-for-lightroom-3-and-photoshop-elements-8.h tml/comment-page-1. You must follow the download instructions EXACTLY (for some strange reason many people think it is OK to ignore instructions 0, 1 & 2) or you will get access / authorisation errors.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct and/or helpful accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks.

Can Photoshop Elements 13 and Premier Elements 13 be installed/configured/patched standalone for security purposes (not linked to cloud, mobile, Microsoft, Adobe, etc)?

We have installed a trial version of Photoshop Elements and plan to do so for Premier Elements. However, for security reasons, it is of no use to us unless we can install and use it standalone (not linked to cloud, mobile, Microsoft, Adobe, etc.). Can Photoshop Elements 13 and Premier Elements 13 be installed/configured/patched standalone as described above? If so, what do we need to do regarding installation/configuration/patching to test this? Thanks in advance.

Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

Loading Photoshop Elements 11 and Premier Elements 11

I purchased both photoshop elements 11 and premier elements 11 but I was only asked for the serial number on the premier elements. I don't think the basic elements loaded. I should have been asked for this serial number as well, correct?

Yes it is likely you have only downloaded the Premiere Elements installer. You can find details on how to download Photoshop Elements from Adobe.com at http://forums.adobe.com/thread/1006208?tstart=0&promoid=KBHJQ.

Photoshop elements 13 and premier elements 13

I just bought Photoshop elements 13 and premier elements 13 from John Lewis in Newcastle upon Tyne. I've tried to enter the serial number on the back of the software download card at least SIX times and the serial number will not be accepted. Can anyone help?

John Lewis is a department store, and was the retailer.
Problem solved. I was typing in a 'Zero' when in fact it was a Capital 'O'. A different typeface may have helped.

Unable to load or uninstall Photoshop Elements 11 or Premier Elements 11

Not sure what happened, both Photoshop Elements 11 and Premier Elements 11 were working properly.
Now, trying to launch Photoshop Elements 11 gets error message Elements Organizer - Photoshop Elements cannot start or continue because of missing file(s). Please reinstall.
Attempting to reinstall Elements 11 gets error message Error 1316. A network error occurred while attempting to read from the file C:\Windows\Installer\Adobe Photoshop Elements 11.msi
Trying to launch Premier Elements 11 gets message Configuration Error. Please uninstall and reinstall the product. Error: 1
Uninstall of Elements 11 appears to progress normally, but uninstall ends and install begins, error message is Setup Error 2755. Server returned unexpected error 1605 attempting to install package D;\Adobe Premier Elements 11\PRE 64\Adobe Premier Elements 11.msi
Any help appreciated.
Thank you.

thanks.
That brings up program Properties Screen ... I have looked at all tabs but do not see any way to reset preferences

Where are the links so I can re-install a Photoshop Elements 11 and Premier Elements 11?

I had to replace my hard drive and now I need to reinstall these, but I have looked all over the place and can't find the links. I finally called in and a rep helped me, but when I rebooted my computer the downloads were gone. Does anybody know where the links are so I can re-install Photoshop Elements 11 and Premier Elements 11?
Thanks a bunch,

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 11:
http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l

Price of Upgrade to Photoshop Elements 13 and Premier Elements from both in version 10

Since the Adobe site is almost impossible to use in resolving problems, and any reference to Contact Us means Forums not Adobe themselves (fancy a Customer wanting to Contact the Company themselves - the cheek of it!) could anyone please advise what the cost would be to upgrade from Photoshop Elements 10 and Premier Elements 10 to their respective 13 versions. Thank you.

Thank you for your quick response. Unfortunately after clicking through this link (and then a further 7 or 8 more) I got to a page that quoted £100 for the two. I''m sure this is a discounted price for a new purchase, and whilst I understand you will always get the full product when upgrading from one version of Adobe to the next, I do not think it is acceptable to charge such a large amount when I have already paid full price for a not very old previous version. Have I clicked to the wrong page? Does anyone have a link for direct access to upgrade that is at a much more reasonable price? Whilst I know software developers do not try and compete with large high street retailers, I believe I can purchase both Adobe suites as a package from a well known one for much less than this! Thank you.

I use 2 to 3 computers for my photo retouching, can I get them activated with the same serial number? for Photoshop Elements 13, and premier elements 13

I use 2 to 3 computers for my photo retouching, can I get them activated with the same serial number? for Photoshop Elements 13, and premier elements 13

You can activate any two of them at a time, but if you want to use it on a third computer you will need to deactivate one of them before you can do so. To do that, go to Help>Sign Out.

Where do I find a tutorial on how to use photoshop elements 11 and premier elements 11?

Where do I find a tutorial on how to use photoshop elements 11 and premier elements 11?

The tutorial courses that got me going were on lynda.com. Both the PE and PrE courses are taught by instructors that know the software and how to teach on line.
The difference between random turtorials and a course is organization. A course has a beginning, or foundation and builds skills one at a time. Random tutorials like on Adobe TV or YouTube can be very good but they don't have the sequential skill building process.
Many of the Adobe TV tutorials are chapters provided by lynda.com as part of their marketing program. If you like them, you can pay the $25 a month for the full course work.

Updates are failing on Photoshop Elements 9 and Premier 9.

I had to replace a failing hard drive so I deactivated my Photoshop Elements and Premier 9 before replacing the hard drive. Reinstalled successfully. Tried to do the updates but they fail with the following messages: I have tried to run the updates many times, always get the same errors.
any ideas? Thanks.
Adobe Photoshop Elements 9.0.3 Update
There was an error downloading this update. Please quit and try again later.
Premiere Elements 9.0.1 Updater
There was an error downloading this update. Please quit and try again later.

Look for, download and install the updates from here:
http://www.adobe.com/downloads/updates.html

Photoshop element 12 et premier

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