Photoshop element 12 not downloading

Photoshop Element 12 does not install beyond 45%. Anyone know what the problem might be?

Thanks for your response.
Copied Photoshop Elements directory from DVD to desktop. Got same result.
Created a disk image of the DVD on desktop and got the same result
As noted in original post tried downloading trial but Adobe Download Manager install errors out with.... "Adobe Download Manager errors out during installation (Sorry, an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.)"
iMac has a wireless connection to a 50Mbps internet account. It is always on line.

Similar Messages

Adobe Photoshop Elements 11 not downloading to Windows 8

I already purchased Adobe Photoshop Elements 11. Had it on a laptop with Windows 7. The laptop motherboard crashed. I was told by Adobe rep that I could re-install on a new computer. My new laptop is Windows 8 and the software will NOT download. Why?

Well, what specifically do you mean? Are there any errors? What exactly are you doing? you need to provide more details and explain better.
Mylenium

PhotoShop Elements does not launch

I purchased PhotoShop Elements; did not download the trail version. It worked nice; I liked it. I then had to do a system restore unrelated to Photoshop. Afterwards, I re-installed PhotoShop. When I launch PhotoShop I have the option to select the Organizer or Photo Editor. I can't launch either; a message appears that says my trial has expired. I have spent 3 hours with Adobe tech support and they could not get it to work. I was told if I still had the issue, call tech support again...this isn't exactly tech support. They also told me that re-installing this software will cause it to NOT launch. Has anyone else experienced this? Maybe someone out there has and found a solution that will work for me. Thanks!

Good day!
Please check out
http://forums.adobe.com/community/photoshop_elements
Regards,
Pfaffenbichler

My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

My purchased download of Photoshop Elements did not work and I have been trying to reach a real person at Adobe. Has anyone ever been able to do that. If so can you tell me how to do that.

Hi vision4success ,
I would like to gather some information regarding your issue, So, please answer the questions below:
What is the exact issue that you are facing?
Do you get any error while installing Photoshop element?
What is the Operating System that you are using?
Since when you are facing this problem. Has it ever worked for you?
What all steps did you try from your end?
If you have any other details regarding the issue that might help us, please feel free to mention that as well.
Waiting for you reply.
Regards,
Sarika

I cant get photoshop elements 12 to download or install and the live chat refuses to help me

this is the chat that helped me with nothing
Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
You are now chatting with Rashmi.
Rashmi: Hello. Welcome to Adobe Technical Support.
mary russell: hello
Rashmi: Hi Mary , How are you doing today ?
mary russell: im ok i would be better if the software would install properly
Your chat transcript will be sent to [email protected] at the end of your chat.
Rashmi: In that case i will suggest you to please Disable firewall and then activate the software
mary russell: i tried that too
mary russell: when i get it installed and go to open it i get a message that says this file contains invalid data and thats it
Rashmi: PLease disable Antivirus
Rashmi: In that case i will suggest you to please visit our website forums.adobe.com
mary russell: seriously thats all the help you can give me
mary russell: now it says download limit exceeded
Rashmi: I am sorry , but we do not have any more support for taht
mary russell: ok what do i do since it says download limit exceeded
Rashmi: Allow me a moment,
Rashmi: Please help me with the serial number .
mary russell: xxxx-xxxx-xxxx-xxxx-xxxx
Rashmi: Please try to activate the software
mary russell: its trying again
Rashmi: Are we still connected ?
mary russell: i have windows its not letting me download for windows
Rashmi: Please download it and then enter the serial number at the time of installation
Rashmi: Download will take time
mary russell: it wont do anything when i click on download for windows
mary russell: it has never given me a chance to enter the serial number
mary russell: i dont have mac i have windows
Rashmi: http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
Rashmi: Please click on the above link and select the software and download it
mary russell: i dont want 10 or 11 i want 12
Rashmi: Please select 12
mary russell: were trying again
mary russell: it still has not asked me for the serial number
Rashmi: Please download the software and then enter the serial number at the time of installation
mary russell: what app am i supposed to open it with
Rashmi: What
Rashmi: I am sorry we do not have any more support for Elements 12
Rashmi: If you need further help please visit our website forums.adobe.com
mary russell: it asks me to choose what app to open the software with
mary russell: shouldnt it just open on its own
Rashmi: Ok
mary russell: so what app do i open it with
Rashmi: Please open it owan
mary russell: what is owan
Rashmi: I am sorry for the typing mistake
Rashmi: OWN
mary russell: i am trying but it wont open it prompts me to choose what app to open it with
Rashmi: I am sorry , we do not have any more support for that
Rashmi: please visit our website forums.adobe.com
Rashmi: Are we still connected ?
Rashmi: Are we still connected ?
mary russell: yes
Rashmi: Is there anything else I can help you with?
mary russell: now it says access violation
mary russell: and still wont install
Rashmi: I am sorry we do not have support for elements 12
mary russell: then get me to someone who can help me please this is really frustrating
Rashmi: Sorry for any inconvenience this has caused
Rashmi: But we do not have support for that .
mary russell: how do you not have support for that
mary russell: are you kidding me
mary russell: is there someone above you that could help me
mary russell: ???
Rashmi: As I told you earlier that there is no support for Photoshop elements 12. If I would call my senior, he would give you the same information.
mary russell: can i atleast try this is ridiculous if u offer support then there should be more support
Rashmi: Give me a moment.
Rashmi: Let me call my senior.
mary russell: it says a problem occurred while extracting some files check the write privileges on the destination folder
Rashmi: Hi Mary Russell! My name is Meraj, I am the floor supervisor. How are you doing today?
Rashmi: I am sorry to know that.
mary russell: not so good im really frustrated that elements 12 wont download and install properly and then i keep getting told we dont have support for elements 12
Rashmi: The problem which are you facing at the time of installing is related to your computer. That's true we do not have any support available for PSE12. You need to check on forums.adobe.com.
mary russell: when i click ok on that prompt then it says a problem occurred while extracting the archive please try downloading the elements 12 again
mary russell: its not my computer i dont have this problem downloading anything else at all
Rashmi: I understand, the resolution is available only on forums.adobe.com
Rashmi: Is there anything else I can help you with?
mary russell: if its available on their why cant u tell me how to resolve this
Rashmi: Because, In order to resolve this you need to check on forums.adobe.com, and those steps are not available here on CHAT. Please search the issue on Adobe forums, you would definitely get the resolution.
mary russell: the issue isnt listed on that site

Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12. Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10? If so what specific error are you receiving?

Photoshop elements 13 wont download to windows 8.1 64-bit

I keep getting
This installer does not support installation on a 64-Bit Windows operating system. Please download the 64-Bit version of Photoshop Elements.
System check returned with error : 6
what can I do?

if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.
or this is the download site using the akamai download manager, www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_elements

My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it via internet the first time december 2013?)

My Photoshop Elements does not start any more. It gives response "Photoshop elements cannot start or continue because of missing file(s). Please reinstall." How do I get the installing file again (I bought it from Adobe via internet the first time december 2013?)

Did you download the Basic/Free version?
I also thought the Trial period was as long as you needed!?
What is your Warranty and Return Policy?
You get to use VueScan for as long as you want before you buy it, so we recommend you test it before you buy it to make sure it meets your needs.
All sales are final and there are no refunds.
Isn't this a bit harsh? Naah I actually prefer to solve problems, and if I offer refunds, people give up too easily. If I can't solve your problem after you send a few Problem Reports (see above), I'm happy to give a refund.
http://www.hamrick.com/sup.html#q

Photoshop elements & Premiere 11 downloads

I just bought a new mac pro and would like to install my photoshop elements and premiere 11, but can not find a download on the website or my account. Can you send me a link and instructions on how to install 11 to my new computer?
Thanks!

if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Adobe Photoshop Elements 12 - problems downloading

I have Windows 7 on my computer, and Photoshop Elements 12 will not download properly. When I checked further on my computer, it is the Windows XP compatible version. How do I get the correct version to download?

If you downloaded PSE 12 for Windows then you downloaded the correct version. There are only two versions, one for PC and one Mac. The PC version covers Windows XP SP3 thru Windows 8.1.
If you are having a problem downloading you can always try a direct download of the trial version thru the fllowing site.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
Photoshop/Premiere Elements 12:
http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

Photoshop elements 11 not installing in windows 7 x32

photoshop elements 11 not installing in windows 7 x32
downloads ok then on install it gets to almost the end and a message appears can not continue and it uninstalls itself.

Hello, thank you for your prompt reply. I have downloaded v12 of Photoshop Elements and installed to my Win 7 x64 machine and its working like a charm. Perhaps v11 did not like the spec of my x32 machine.
Thank you again from a satisfied customer.
Regards William.
Date: Sun, 9 Mar 2014 09:58:25 -0700
From: [email protected]
To: [email protected]
Subject: photoshop elements 11 not installing in windows 7 x32
    Re: photoshop elements 11 not installing in windows 7 x32
    created by Bill Hunt in Photoshop Elements - View the full discussion
Can you list your computer hardware specs.? Special attention needs to be paid to the I/O (Input & Output), or the HDD's (Hard Disk Drives), their size, speed, amount of free-space, etc.Are you attempting to do the installation to the default location, or to a custom location? Good luck, and let us know a bit more please.
Hunt
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           Start a new discussion in Photoshop Elements at Adobe Community
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Photoshop Elements 12 trial download assistant error

I have downloaded the Photoshop Elements 12 trial download assistant multiple times, saving to a new filename each time, and I get the same message:
I am 100% sure than I am logged into my Windows 7 Home Premium desktop as Administrator. What the hell? This should not be so difficult!

Rbca please see the bottom of the page in specific:
You receive the message, "Sorry, an error has occurred," when trying to install the Adobe Download Assistant on Mac OS.
When trying to install a new version of the Adobe Application Manager you can receive the error, "Sorry, an Error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
If you are having problems installing the Adobe Download Assistant, check to see if a previous version is already installed. You can locate the Adobe Download Assistant in the Applications folder. Once you have located the older version, then drag the Adobe Download Assistant to the trash can. Then, you can install the Adobe Download Assistant successfully.

Can Photoshop elements 13 be downloaded on 2 computers?

can Photoshop elements 13 be downloaded on 2 computers?

yes, all adobe single-user licensed products (including pse 13) can be installed and activated on up to two computers at any one time.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

Photoshop Elements 13 Mac download

HI everyone,
I just purchased downloads for PS Elements 13 and Premiere 13. However, when I reach the download screen, I only have options to download Windows versions. Is there anything I can do to access the Mac versions. Thanks in advance for you help with my questions.
Best regards,
SC

if you go here with your mac, Adobe - Download free trial version Adobe Photoshop Elements 13 | Adobe
you should be offered the mac version. but if that fails and if you follow all 7 steps you can directly download a trial here: Adobe Photoshop Elements 13 Direct Download Links, Premiere too | ProDesignTools
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

Photoshop elements 10, need download for new computer

I recently had the computer my version of elements 10 on crash and burn. I would like to install on my replacement computer. I tried downloading the file for reinstallation however my access was denied. Please help.

You can download the trial version of the software thru the page linked below and then use your current serial number to activate it.
Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site or else the download will not work properly.
Photoshop/Premiere Elements 10:
http://prodesigntools.com/photoshop-elements-10-direct-download-links-pse-premiere-pre.htm l

My photoshop elements 5 photo downloader crashes before I can download my photos .

why does my photoshop elements 5 photo downloader crash before I can download my photos? I tried to uninstall and reinstall it but it still crashes. The error code is : c0000005 Address 7c910919.

To uninstall PE12 on a MAC, can I just drag the PE12.app to the trash?
No! That will give you no end of trouble and will not fix anything. If you ever do need to uninstall you MUST use the uninstaller in applications>adobe photoshop Elements 12.
Go to your username>library>preferences and delete the following:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 12 paths
Adobe Photoshop Elements 12 settings
com.adobe.Elements Organizer.12.0.plist
com.adobe.ElementsOrganizer.12.plist
and any lockfiles with the same names. That library is hidden. To see it, option click the Go menu in the Finder and it will appear below the little house for your user account.
While you're in there go to the saved application states folder and delete any pertaining to PSE. Y
Repair permissions and try again. You will need to select your catalog on first opening organizer.

Photoshop element 12 not downloading

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