Photoshop Elements 10 becomes non-responsive when using Dust & Scratch filter
Trying to apply the remove dust & noise filter in PS Elements 10. When the filter is applied, the hand tool becomes locked on and nothing further can be selected. All menu options become greyed out. Cannot even close program, have to force quit (running Mac OS X Lion 10.7.4). Have already reset all tool options to try & resolve the hand tool locking. Have only encountered problem with this filter.
I've got a bunch of scanned photos I really need to use the Dust & Scratches filter for. Any help would be appreciated!
Restore default preferences
Preference settings control how Photoshop Elements displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file may be damaged. You can restore all preferences to their defaults.
Press and hold Alt+Control+Shift immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file.
A new preferences file is created the next time you start Photoshop Elements.
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Below I have copied and pasted the crash report in the hope someone can decypher it and tell me why this is happening.
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Crash Report:
Process: Adobe Photoshop Elements Editor [23272]
Path: /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor
Identifier: com.adobe.PhotoshopElements
Version: 10.0 [20110831.m.17215] (10)
Code Type: X86 (Native)
Parent Process: launchd [128]
User ID: 501
Date/Time: 2013-07-10 16:44:09.374 +0100
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report: 253101 sec
Crashes Since Last Report: 8
Per-App Interval Since Last Report: 39109 sec
Per-App Crashes Since Last Report: 8
Anonymous UUID: 610CE585-EE61-A1BD-EDC5-1DBB16EAE93D
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000c0000000
VM Regions Near 0xc0000000:
Stack 00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=COW
-->
CG shared images 00000000c0001000-00000000c0009000 [ 32K] rw-/rw- SM=SHM
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.adobe.PhotoshopElements 0x00b52164 start + 7972992
1 com.adobe.PhotoshopElements 0x00b53103 start + 7976991
2 com.adobe.PhotoshopElements 0x0002889e 0x1000 + 161950
3 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
4 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
5 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
6 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
7 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
8 com.adobe.PhotoshopElements 0x00028aa2 0x1000 + 162466
9 com.adobe.PhotoshopElements 0x00028b34 0x1000 + 162612
10 com.adobe.PhotoshopElements 0x004906c1 start + 888285
11 com.adobe.PhotoshopElements 0x00f6f3a4 start + 12286656
12 com.adobe.PhotoshopElements 0x00f70120 start + 12290108
13 com.adobe.PhotoshopElements 0x00f6d1e1 start + 12278013
14 com.apple.HIToolbox 0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
15 com.apple.HIToolbox 0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
16 com.apple.HIToolbox 0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
17 com.apple.HIToolbox 0x932215ca SendEventToEventTargetWithOptions + 94
18 com.apple.HIToolbox 0x9323bb17 HIView::SendDraw(short, OpaqueGrafPtr*, __HIShape const*, CGContext*) + 491
19 com.apple.HIToolbox 0x932c8fad HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 551
20 com.apple.HIToolbox 0x932c9048 HIView::RecursiveDrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned char, unsigned char, unsigned char) + 706
21 com.apple.HIToolbox 0x932c7ff9 HIView::DrawNonComposited(short, OpaqueGrafPtr*, OpaqueRgnHandle*, unsigned long) + 333
22 com.apple.HIToolbox 0x932b8ea5 UpdateControls + 182
23 com.apple.HIToolbox 0x93235f00 HandleWindowEvent(OpaqueEventRef*) + 369
24 com.apple.HIToolbox 0x9320d851 StandardWindowEventHandler(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*) + 110
25 com.apple.HIToolbox 0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
26 com.apple.HIToolbox 0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
27 com.apple.HIToolbox 0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
28 com.apple.HIToolbox 0x93235655 SendEventToEventTarget + 88
29 com.apple.HIToolbox 0x934d844b SendEvent(unsigned long, WindowData*, OpaqueRgnHandle*) + 205
30 com.apple.HIToolbox 0x9324388c PaintWindow(WindowData*, OpaqueRgnHandle*, PaintReason, bool) + 470
31 com.apple.HIToolbox 0x9323a63c WindowData::PrepareForVisibility() + 232
32 com.apple.HIToolbox 0x932394e8 _ShowHideWindows + 484
33 com.apple.HIToolbox 0x932392ff ShowHide + 44
34 com.adobe.owl 0x02f28d10 OWLThemeAddBrush + 6524
35 com.adobe.owl 0x02ff6aba OWLDocumentCreateNonComposite + 18152
36 com.adobe.owl 0x02ff7520 OWLDocumentCreateNonComposite + 20814
37 com.adobe.owl 0x02f27928 OWLThemeAddBrush + 1428
38 com.apple.HIToolbox 0x9339a9bb _InvokeEventHandlerUPP(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*, long (*)(OpaqueEventHandlerCallRef*, OpaqueEventRef*, void*)) + 36
39 com.apple.HIToolbox 0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
40 com.apple.HIToolbox 0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
41 com.apple.HIToolbox 0x932215ca SendEventToEventTargetWithOptions + 94
42 com.adobe.owl 0x02f2762d OWLThemeAddBrush + 665
43 com.adobe.owl 0x02f28ef3 OWLThemeAddBrush + 7007
44 com.adobe.owl 0x02ff7039 OWLDocumentCreateNonComposite + 19559
45 com.adobe.owl 0x02ff9418 OWLDocumentCreateNonComposite + 28742
46 com.adobe.owl 0x02ff958c OWLDocumentCreateNonComposite + 29114
47 com.adobe.owl 0x0300bfc1 OWLWorkspaceBookmarkSnapshot + 25517
48 com.adobe.owl 0x02f3dbfe OWLPaletteGetIcon + 536
49 com.adobe.owl 0x02f62318 OWLWidgetShow + 370
50 com.adobe.PhotoshopElements 0x00f6cfee start + 12277514
51 com.adobe.PhotoshopElements 0x00f66aa1 start + 12251581
52 com.adobe.PhotoshopElements 0x00f6b592 start + 12270766
53 com.adobe.PhotoshopElements 0x00437ba1 start + 524989
54 com.adobe.PhotoshopElements 0x0042198f start + 434347
55 com.adobe.PhotoshopElements 0x004220c5 start + 436193
56 com.adobe.PhotoshopElements 0x0042658d start + 453801
57 com.adobe.PhotoshopElements 0x004257a5 start + 450241
58 com.adobe.PhotoshopElements 0x0041c32f start + 412235
59 com.adobe.PhotoshopElements 0x0041c4a7 start + 412611
60 com.adobe.PhotoshopElements 0x0041b076 start + 407442
61 com.adobe.PhotoshopElements 0x005e4fa9 start + 2283205
62 com.adobe.PhotoshopElements 0x005e5042 start + 2283358
63 com.adobe.PhotoshopElements 0x003b79e6 start + 258
64 com.adobe.PhotoshopElements 0x003b790d start + 41
Thread 1:
0 libsystem_kernel.dylib 0x949c50ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9313c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9313be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93123d2a start_wqthread + 30
Thread 2:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x949c59ae kevent + 10
1 libdispatch.dylib 0x96c01c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x96c017a9 _dispatch_mgr_thread + 53
Thread 3:
0 libsystem_kernel.dylib 0x949c50ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9313c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9313be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93123d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x949c48e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9313e2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x931cbaf0 pthread_cond_wait + 48
3 com.adobe.amt.services 0x0b839900 C_AMTUISwitchSuppressUpdates + 16864
4 com.adobe.amt.services 0x0b832650 C_EULA_SetState + 2164
5 com.adobe.amt.services 0x0b839966 C_AMTUISwitchSuppressUpdates + 16966
6 libsystem_c.dylib 0x931395b7 _pthread_start + 344
7 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x949c50ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9313c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9313be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x93123d2a start_wqthread + 30
Thread 6:
0 libsystem_kernel.dylib 0x949c2826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x922fc810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x1913a238 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x931395b7 _pthread_start + 344
5 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x949c2826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x922fc810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x1913a238 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x931395b7 _pthread_start + 344
5 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 8:
0 libsystem_kernel.dylib 0x949c2826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x922fc810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x1913a238 ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x931395b7 _pthread_start + 344
5 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x949c48e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9313e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x931c4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x92329492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9232968e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92275acb MPWaitOnQueue + 261
6 AdobeACE 0x0315bf81 0x311c000 + 262017
7 AdobeACE 0x0315b979 0x311c000 + 260473
8 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x931395b7 _pthread_start + 344
10 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x949c48e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9313e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x931c4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x92329492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9232968e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92275acb MPWaitOnQueue + 261
6 AdobeACE 0x0315bf81 0x311c000 + 262017
7 AdobeACE 0x0315b979 0x311c000 + 260473
8 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x931395b7 _pthread_start + 344
10 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x949c48e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9313e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x931c4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x92329492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9232968e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x92275acb MPWaitOnQueue + 261
6 AdobeACE 0x0315bf81 0x311c000 + 262017
7 AdobeACE 0x0315b979 0x311c000 + 260473
8 com.apple.CoreServices.CarbonCore 0x922fca7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x931395b7 _pthread_start + 344
10 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x949c28e6 mach_wait_until + 10
1 libsystem_c.dylib 0x931cac10 nanosleep + 375
2 com.adobe.PSAutomate 0x1c2086cb ScObjects::Thread::sleep(unsigned int) + 143
3 com.adobe.PSAutomate 0x1c20872b ScObjects::Thread::wait(unsigned int) + 23
4 com.adobe.PSAutomate 0x1c1e18be ScObjects::BridgeTalkThread::run() + 332
5 com.adobe.PSAutomate 0x1c2089eb ScObjects::Thread::go(void*) + 239
6 libsystem_c.dylib 0x931395b7 _pthread_start + 344
7 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 13:
0 com.adobe.PhotoshopElements 0x016ae067 sqlite3_file_control + 18162
1 com.adobe.PhotoshopElements 0x016c54da sqlite3_open + 18285
2 com.adobe.PhotoshopElements 0x016c92fb sqlite3_step + 56
3 com.adobe.PhotoshopElements 0x0165acc2 sqlite_result::advance() + 234
4 com.adobe.PhotoshopElements 0x01658dc3 dbl::sqlite_implementer::exec_sql(dbl::sql_t const&, boost::shared_ptr<boost::function<jtb::progress_result ()> >) + 481
5 com.adobe.PhotoshopElements 0x016572a9 dbl::sql_t::begin_internal(boost::shared_ptr<boost::function<jtb::progress_result ()> >) const + 319
6 com.adobe.PhotoshopElements 0x019fd3dd dbl::sql_t::begin() const + 45
7 com.adobe.PhotoshopElements 0x01241fd2 start + 15247086
8 com.adobe.PhotoshopElements 0x01249aad start + 15278537
9 com.adobe.PhotoshopElements 0x0124aff4 start + 15283984
10 com.adobe.PhotoshopElements 0x0124b14a start + 15284326
11 com.adobe.PhotoshopElements 0x01638421 Pt::ThreadStartInternal(void*) + 29
12 libsystem_c.dylib 0x931395b7 _pthread_start + 344
13 libsystem_c.dylib 0x93123d4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00001bb8 ebx: 0x00001bb8 ecx: 0x00001bb8 edx: 0x00000000
edi: 0x1c60a8d0 esi: 0x00000001 ebp: 0xbfffc8d8 esp: 0xbfffc810
ss: 0x00000023 efl: 0x00010203 eip: 0x00b52164 cs: 0x0000001b
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0x949cf000 - 0x94a79fff com.apple.LaunchServices (539.9 - 539.9) <C0E0CFFF-3714-3467-87DA-4A6F0AF1953B> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.fr amework/Versions/A/LaunchServices
0x94a7a000 - 0x957b2ff7 com.apple.QuickTimeComponents.component (7.7.1 - 2599.31) <A0445D02-A1C1-3D40-8219-D8EA6B28811C> /System/Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeComponent s
0x957b3000 - 0x957b7ffc libGIF.dylib (850) <45CD8B8F-7324-3187-B01C-8E16C04F33FA> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9585e000 - 0x9591cff3 com.apple.ColorSync (4.8.0 - 4.8.0) <EFEDCB37-4F20-3CEC-A185-5D2976E11BAC> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync. framework/Versions/A/ColorSync
0x9591d000 - 0x95967ff7 com.apple.framework.CoreWLAN (3.3 - 330.15) <74C4B50F-7016-341F-8261-D379B8F0CC97> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
0x95968000 - 0x95999fff com.apple.DictionaryServices (1.2 - 184.4) <0D5BE86F-F40A-3E39-8569-19FCA5EDF9D3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryService s.framework/Versions/A/DictionaryServices
0x9599a000 - 0x95ab2ff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x95ab3000 - 0x95ed0fff FaceCoreLight (2.4.1) <571DE3F8-CA8A-3E71-9AF4-F06FFE721CE6> /System/Library/PrivateFrameworks/FaceCoreLight.framework/Versions/A/FaceCoreLight
0x95ed1000 - 0x95edafff com.apple.DiskArbitration (2.5.2 - 2.5.2) <89822A83-B450-3363-8E9C-9B80CB4450B1> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x95edb000 - 0x95f10fff libTrueTypeScaler.dylib (84.6) <B7DB746B-7A61-38EF-8CA7-408ED9C14A02> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framew ork/Versions/A/Resources/libTrueTypeScaler.dylib
0x95f11000 - 0x95f1fff3 libsystem_network.dylib (77.10) <7FBF5A15-97BA-3721-943E-E77F0C40DBE1> /usr/lib/system/libsystem_network.dylib
0x95f20000 - 0x95f65ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
0x95f66000 - 0x95f74ff7 libz.1.dylib (43) <245F1B61-2276-3BBB-9891-99934116D833> /usr/lib/libz.1.dylib
0x95f75000 - 0x95fa2ffb com.apple.CoreServicesInternal (154.3 - 154.3) <A452602B-67CB-39C4-95EB-E59433C65774> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
0x95fa3000 - 0x9615fffd libicucore.A.dylib (491.11.3) <FF55E176-7D66-3DBB-AF86-84744C47A02C> /usr/lib/libicucore.A.dylib
0x96160000 - 0x96251ffc libiconv.2.dylib (34) <B096A9B7-83A6-31B3-8D2F-87D91910BF4C> /usr/lib/libiconv.2.dylib
0x96252000 - 0x968deff3 com.apple.CoreAUC (6.16.13 - 6.16.13) <3DCF4456-AF8D-3E87-B00C-C56055AF9B8E> /System/Library/PrivateFrameworks/CoreAUC.framework/Versions/A/CoreAUC
0x968df000 - 0x96971ffb libvMisc.dylib (380.6) <6DA3A03F-20BE-300D-A664-B50A7B4E4B1A> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvMisc.dylib
0x96972000 - 0x96988fff com.apple.CFOpenDirectory (10.8 - 151.10) <56C3F276-BD1F-3031-8CF9-8F4F481A534E> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory. framework/Versions/A/CFOpenDirectory
0x96989000 - 0x96993fff libCSync.A.dylib (332) <86C5C84F-11EC-39C0-9FAC-A93FDEEC3117> /System/Library/Frameworks/ApplicationServicnealeh,
The story is a bit complicated. Here is the whole tale in sequence. I bought a new camera. Images from the new camera would not import into my copy of PSE 10. I contacted adobe to see if there was a patch and was informed that I needed to upgrade to PSE 12. I got PSE 12 and installed it only to find out that the Organizer would not display anything on my computer. I contacted adobe and learned that I needed to upgrade my operating system to Mavericks. Since my computer was a 2007 model and 7 years old, it could not be upgraded to Mavericks. I bought a new computer. When the new computer arrived, I transferred all of the files, photos and applications from the old computer to the new computer. My photos were all then in a catalog in PSE 10 on the new computer.
I uninstalled PSE 12 from the new computer and re-installed it from the disc onto my new computer. Then I imported the catalog from PSE 10 to PSE 12. So I had the opportunity to “upgrade to Mavericks and try to use PSE 12” but I decided to reinstall. My answer is that I bought a new computer with Mavericks and added PSE 12 fresh by reinstallation.
I noted that none of the videos are in any stack. I reviewed my videos and if there was no thumbnail, I played the video to create a thumbnail. There were maybe eight videos without a thumbnail. The system had produced thumbnails for most of the videos. All of the videos now have thumbnails. I will try to operate normally for a few days before I try deleting the thumbnails from the catalog. Let me see if things will work with the thumbnails complete. -
Photoshop Elements 12 Editor Crashes When Editing Raw
Hi --
Consistently when I'm editing RAW files (Canon T2) the Elements Editor 12 crashes. To repro:
1) I'll select 5-8 photos in the Organizer.
2) Right click and "Edit with PS Editor"
3) RAW importer/editor (not sure if that's the official name, but it's the screen when I can make minor edits and white balance)
4) Select all images and open.
5) Initially they'll all open in the full PSE Editor, but after editing a few the editor will hang and suddenly wierd things happen:
a) the "after" version of the photo is a grey and white checkerboard. If I go back to the "before" version, it looks fine
b) the close file "x" button in the top right is disabled (just get a beep), but if I go under "file" and "close" in the menu, the file will close.
c) I can't close the application itself.via the "X" button or "Exit". I need to logout or manually go into task manager and kill the process.
I have a fairly new PC with vanilla installation of Windows 8.1.
Any suggestions?Update -- still having this problem but not it seems to happen when editing JPEG as well. I'm not sure how to repro it as it doesn't happen every time, but sometime between the 2nd and 10th photo that I try to edit the editor crashes right after I save or "save as". I hear a system bing and then the editor becomes non-responsive. I can "close' the file via the menu (not via the "x" button in the top right), but no other functionality works. Can't close the editor other than by shutting down or manually killing via Task Manager.
Incredibly frustrating. I'm thinking about uninstalling/reinstalling but am worried about losing all of the data in the catalog (~15k photos). I'm thinking about just writing the metadata to the files (most have it already) and manually copying the catalog files.
Anyone else have this problem and/or suggestions on how to address it?
Thanks much
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