Photoshop Elements 10 becomes non-responsive when using Dust & Scratch filter

Trying to apply the remove dust & noise filter in PS Elements 10. When the filter is applied, the hand tool becomes locked on and nothing further can be selected.  All menu options become greyed out.  Cannot even close program, have to force quit (running Mac OS X Lion 10.7.4).  Have already reset all tool options to try & resolve the hand tool locking.  Have only encountered problem with this filter. 
I've got a bunch of scanned photos I really need to use the Dust & Scratches filter for.  Any help would be appreciated!

Restore default preferences
Preference settings control how Photoshop Elements displays images, cursors, and transparencies, saves files, uses plug‑ins and scratch disks, and so on. If the application exhibits unexpected behavior, the preferences file may be damaged. You can restore all preferences to their defaults.
Press and hold Alt+Control+Shift immediately after Photoshop Elements begins launching. Click Yes to delete the Adobe Photoshop Elements settings file. 
A new preferences file is created the next time you start Photoshop Elements.

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    Path:            /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/MacOS/Adobe Photoshop Elements Editor
    Identifier:      com.adobe.PhotoshopElements
    Version:         10.0 [20110831.m.17215] (10)
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    User ID:         501
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    Interval Since Last Report:          253101 sec
    Crashes Since Last Report:           8
    Per-App Interval Since Last Report:  39109 sec
    Per-App Crashes Since Last Report:   8
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    0   com.adobe.PhotoshopElements             0x00b52164 start + 7972992
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    4   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    5   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    6   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    7   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    8   com.adobe.PhotoshopElements             0x00028aa2 0x1000 + 162466
    9   com.adobe.PhotoshopElements             0x00028b34 0x1000 + 162612
    10  com.adobe.PhotoshopElements             0x004906c1 start + 888285
    11  com.adobe.PhotoshopElements             0x00f6f3a4 start + 12286656
    12  com.adobe.PhotoshopElements             0x00f70120 start + 12290108
    13  com.adobe.PhotoshopElements             0x00f6d1e1 start + 12278013
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    17  com.apple.HIToolbox                     0x932215ca SendEventToEventTargetWithOptions + 94
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    28  com.apple.HIToolbox                     0x93235655 SendEventToEventTarget + 88
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    36  com.adobe.owl                           0x02ff7520 OWLDocumentCreateNonComposite + 20814
    37  com.adobe.owl                           0x02f27928 OWLThemeAddBrush + 1428
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    39  com.apple.HIToolbox                     0x93222394 DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1343
    40  com.apple.HIToolbox                     0x93221780 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 430
    41  com.apple.HIToolbox                     0x932215ca SendEventToEventTargetWithOptions + 94
    42  com.adobe.owl                           0x02f2762d OWLThemeAddBrush + 665
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    44  com.adobe.owl                           0x02ff7039 OWLDocumentCreateNonComposite + 19559
    45  com.adobe.owl                           0x02ff9418 OWLDocumentCreateNonComposite + 28742
    46  com.adobe.owl                           0x02ff958c OWLDocumentCreateNonComposite + 29114
    47  com.adobe.owl                           0x0300bfc1 OWLWorkspaceBookmarkSnapshot + 25517
    48  com.adobe.owl                           0x02f3dbfe OWLPaletteGetIcon + 536
    49  com.adobe.owl                           0x02f62318 OWLWidgetShow + 370
    50  com.adobe.PhotoshopElements             0x00f6cfee start + 12277514
    51  com.adobe.PhotoshopElements             0x00f66aa1 start + 12251581
    52  com.adobe.PhotoshopElements             0x00f6b592 start + 12270766
    53  com.adobe.PhotoshopElements             0x00437ba1 start + 524989
    54  com.adobe.PhotoshopElements             0x0042198f start + 434347
    55  com.adobe.PhotoshopElements             0x004220c5 start + 436193
    56  com.adobe.PhotoshopElements             0x0042658d start + 453801
    57  com.adobe.PhotoshopElements             0x004257a5 start + 450241
    58  com.adobe.PhotoshopElements             0x0041c32f start + 412235
    59  com.adobe.PhotoshopElements             0x0041c4a7 start + 412611
    60  com.adobe.PhotoshopElements             0x0041b076 start + 407442
    61  com.adobe.PhotoshopElements             0x005e4fa9 start + 2283205
    62  com.adobe.PhotoshopElements             0x005e5042 start + 2283358
    63  com.adobe.PhotoshopElements             0x003b79e6 start + 258
    64  com.adobe.PhotoshopElements             0x003b790d start + 41
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    1   libsystem_c.dylib                       0x9313c0ac _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9313be79 _pthread_wqthread + 448
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    1   com.apple.CoreServices.CarbonCore          0x922fc810 MPWaitOnSemaphore + 106
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    3   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
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    2   MultiProcessor Support                  0x1913a238 ThreadFunction(void*) + 78
    3   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
    4   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    5   libsystem_c.dylib                       0x93123d4e thread_start + 34
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    0   libsystem_kernel.dylib                  0x949c2826 semaphore_timedwait_trap + 10
    1   com.apple.CoreServices.CarbonCore          0x922fc810 MPWaitOnSemaphore + 106
    2   MultiProcessor Support                  0x1913a238 ThreadFunction(void*) + 78
    3   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
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    5   libsystem_c.dylib                       0x93123d4e thread_start + 34
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    1   libsystem_c.dylib                       0x9313e280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x931c4095 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x92329492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x9232968e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92275acb MPWaitOnQueue + 261
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    7   AdobeACE                                0x0315b979 0x311c000 + 260473
    8   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
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    10  libsystem_c.dylib                       0x93123d4e thread_start + 34
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    4   com.apple.CoreServices.CarbonCore          0x9232968e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92275acb MPWaitOnQueue + 261
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    1   libsystem_c.dylib                       0x9313e280 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x931c4095 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x92329492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x9232968e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x92275acb MPWaitOnQueue + 261
    6   AdobeACE                                0x0315bf81 0x311c000 + 262017
    7   AdobeACE                                0x0315b979 0x311c000 + 260473
    8   com.apple.CoreServices.CarbonCore          0x922fca7b PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    10  libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 12:
    0   libsystem_kernel.dylib                  0x949c28e6 mach_wait_until + 10
    1   libsystem_c.dylib                       0x931cac10 nanosleep + 375
    2   com.adobe.PSAutomate                    0x1c2086cb ScObjects::Thread::sleep(unsigned int) + 143
    3   com.adobe.PSAutomate                    0x1c20872b ScObjects::Thread::wait(unsigned int) + 23
    4   com.adobe.PSAutomate                    0x1c1e18be ScObjects::BridgeTalkThread::run() + 332
    5   com.adobe.PSAutomate                    0x1c2089eb ScObjects::Thread::go(void*) + 239
    6   libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    7   libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 13:
    0   com.adobe.PhotoshopElements             0x016ae067 sqlite3_file_control + 18162
    1   com.adobe.PhotoshopElements             0x016c54da sqlite3_open + 18285
    2   com.adobe.PhotoshopElements             0x016c92fb sqlite3_step + 56
    3   com.adobe.PhotoshopElements             0x0165acc2 sqlite_result::advance() + 234
    4   com.adobe.PhotoshopElements             0x01658dc3 dbl::sqlite_implementer::exec_sql(dbl::sql_t const&, boost::shared_ptr<boost::function<jtb::progress_result ()> >) + 481
    5   com.adobe.PhotoshopElements             0x016572a9 dbl::sql_t::begin_internal(boost::shared_ptr<boost::function<jtb::progress_result ()> >) const + 319
    6   com.adobe.PhotoshopElements             0x019fd3dd dbl::sql_t::begin() const + 45
    7   com.adobe.PhotoshopElements             0x01241fd2 start + 15247086
    8   com.adobe.PhotoshopElements             0x01249aad start + 15278537
    9   com.adobe.PhotoshopElements             0x0124aff4 start + 15283984
    10  com.adobe.PhotoshopElements             0x0124b14a start + 15284326
    11  com.adobe.PhotoshopElements             0x01638421 Pt::ThreadStartInternal(void*) + 29
    12  libsystem_c.dylib                       0x931395b7 _pthread_start + 344
    13  libsystem_c.dylib                       0x93123d4e thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00001bb8  ebx: 0x00001bb8  ecx: 0x00001bb8  edx: 0x00000000
      edi: 0x1c60a8d0  esi: 0x00000001  ebp: 0xbfffc8d8  esp: 0xbfffc810
       ss: 0x00000023  efl: 0x00010203  eip: 0x00b52164   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xc0000000
    Logical CPU: 1
    Binary Images:
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    0x2a6b000 -  0x2a71fff  org.twain.dsm (1.9.4 - 1.9.4) <A001BEFA-F163-340E-BB1A-C2905F9FC65B> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
    0x2a79000 -  0x2e5301f +com.adobe.linguistic.LinguisticManager (4.0.0 - 7863) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
    0x2f0e000 -  0x30aefe7 +com.adobe.owl (AdobeOwl version 3.1.12 - 3.1.12) <CDEF4B02-FC22-7D48-3FE3-61BA27E7B770> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
    0x311c000 -  0x323dfeb +AdobeACE (1) <4ED19D67-5FCE-653F-FE47-63F2642FFD3C> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x3264000 -  0x365fffb +AdobeMPS (1) <746FBFB2-5AFA-B27F-51B1-949B3CE65FCE> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
    0x36de000 -  0x3a03ff7 +AdobeAGM (1) <B4C93913-5929-0DD9-B6AA-F31898A40579> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x3a79000 -  0x3d98ff7 +com.adobe.CoolType (AdobeCoolType 5.08.104.14136 - 5.08.104.14136) <C8D029C6-B48A-A2B9-79E3-6022A22A6E32> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x3def000 -  0x3e0aff3 +AdobeBIB (1) <CF6D168F-10ED-7B79-9346-4607F3064DB9> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x3e12000 -  0x3e38ff3 +AdobeBIBUtils (1) <185B4EA9-AF0A-0D6C-1E12-709827408B54> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
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    0x41ed000 -  0x4244fff +aif_core (0) <B4DCB439-E1EE-ABE3-BD12-2C42E980366B> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
    0x425f000 -  0x427cffd +data_flow (0) <8E452B6F-8032-39D8-EB5C-49A4E31CB988> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
    0x42aa000 -  0x4323fff +image_flow (0) <498A857D-F8C6-F9E0-C92F-BC3EC8680ED0> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
    0x438c000 -  0x439cfff +image_runtime (0) <F379A952-2983-1E44-676D-BBD8259F131A> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/image_runtime.framework/Versions/A/image_runtime
    0x43b3000 -  0x4572ffe +aif_ogl (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/aif_ogl.framework/Versions/A/aif_ogl
    0x4628000 -  0x46f9fef +AdobeAXEDOMCore (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAXEDOMCore.framework/Versions/A/AdobeAXEDOMCore
    0x47b0000 -  0x486dfff +AdobeAXSLE (0) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeAXSLE.framework/Versions/A/AdobeAXSLE
    0x4918000 -  0x491cffc +AdobeOperaMgr (1) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeOperaMgr.framework/Versions/A/AdobeOperaMgr
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    0x496a000 -  0x49d7fef +FileInfo (0) <4A4C74F9-CA83-B174-F56D-F7671DC61389> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/FileInfo.framework/Versions/A/FileInfo
    0x49f4000 -  0x4a51fff +AdobeXMP (0) <7577D84C-17DF-E00C-F720-AE40E88F29A6> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
    0x4a5c000 -  0x4ae8fef +AdobeXMPFiles (0) <03DDE52B-E9AB-EFDD-CA13-C8DF1DB345D0> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
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    0x4d0d000 -  0x4d28ff9 +AdobePDFSettings (1) /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/AdobePDFSettings.framework/Versions/A/AdobePDFSettings
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    0x562a000 -  0x57a6fe7 +com.adobe.dvacore.framework (dvacore version 5.0.0 - 5.0.0.0) <C69521DA-0A39-8FE2-1F02-240209E2FD8E> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
    0x5920000 -  0x5c06fff +com.adobe.dvaui.framework (dvaui version 5.0.0 - 5.0.0.0) <E469635D-2271-EB2C-F96A-5BFE77FC16BB> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
    0x5f25000 -  0x5f28ffc +com.adobe.ape.shim (adbeape version 3.1.74.12761 - 3.1.74.12761) <FE2ABE8A-1D3F-7AF5-297C-D22FC3E0FBDA> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/adbeape.framework/Versions/A/adbeape
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    0x5f47000 -  0x5f9affb +com.adobe.headlights.LogSessionFramework (2.0.1.011) <4F2BFF03-01D2-A07D-E5E2-7F88D4C2DEC4> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
    0x5fe2000 -  0x6087ffb +FaceDetector (0) <1275F007-B8A7-CA23-8F89-570E182FCBA8> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Frameworks/FaceDetector.framework/Versions/A/FaceDetector
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    0x17a5f000 - 0x17acdfd7 + (???)
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    0x18158000 - 0x18160ffd  libcldcpuengine.dylib (2.2.16) <0BE2D018-66CC-3F69-B8F1-7A81EEEE09F4> /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpuengine.dylib
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    0x18300000 - 0x18686ff3  com.apple.driver.AppleIntelHD3000GraphicsGLDriver (8.12.47 - 8.1.2) <6D34B12D-7E54-3B24-A018-D061C03FDD35> /System/Library/Extensions/AppleIntelHD3000GraphicsGLDriver.bundle/Contents/MacOS/AppleIn telHD3000GraphicsGLDriver
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    0x197de000 - 0x197f6ff2  com.apple.applepixletvideo (1.2.31 - 1.2d31) <B5622D90-ADF3-3DB2-B64B-5F4AF7C274E3> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixletVideo
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    0x1c000000 - 0x1c3acff7 +com.adobe.PSAutomate (11.0 - 11.0) <C0EF016C-58E4-6BFF-168E-C1B5E78A9374> /Applications/Adobe Photoshop Elements 10/*/Adobe Photoshop Elements Editor.app/Contents/Required/scriptingsupport.plugin/Contents/MacOS/ScriptingSupport
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    nealeh, 
    The story is a bit complicated.  Here is the whole tale in sequence.  I bought a new camera.  Images from the new camera would not import into my copy of PSE 10.  I contacted adobe to see if there was a patch and was informed that I needed to upgrade to PSE 12.  I got PSE 12 and installed it only to find out that the Organizer would not display anything on my computer.  I contacted adobe and learned that I needed to upgrade my operating system to Mavericks.  Since my computer was a 2007 model and 7 years old, it could not be upgraded to Mavericks.  I bought a new computer.  When the new computer arrived, I transferred all of the files, photos and applications from the old computer to the new computer.  My photos were all then in a catalog in PSE 10 on the new computer. 
    I uninstalled PSE 12 from the new computer and re-installed it from the disc onto my new computer.  Then I imported the catalog from PSE 10 to PSE 12.  So I had the opportunity to “upgrade to Mavericks and try to use PSE 12” but I decided to reinstall.  My answer is that I bought a new computer with Mavericks and added PSE 12 fresh by reinstallation. 
    I noted that none of the videos are in any stack.  I reviewed my videos and if there was no thumbnail, I played the video to create a thumbnail.  There were maybe eight videos without a thumbnail.  The system had produced thumbnails for most of the videos.  All of the videos now have thumbnails.  I will try to operate normally for a few days before I try deleting the thumbnails from the catalog.  Let me see if things will work with the thumbnails complete.

  • Photoshop Elements 12 Editor Crashes When Editing Raw

    Hi --
    Consistently when I'm editing RAW files (Canon T2) the Elements Editor 12 crashes.  To repro:
    1) I'll select 5-8 photos in the Organizer.
    2) Right click and "Edit with PS Editor"
    3) RAW importer/editor (not sure if that's the official name, but it's the screen when I can make minor edits and white balance)
    4) Select all images and open.
    5) Initially they'll all open in the full PSE Editor, but after editing a few the editor will hang and suddenly wierd things happen:
         a)     the "after" version of the photo is a grey and white checkerboard.  If I go back to the "before" version, it looks fine
         b)     the close file "x" button in the top right is disabled (just get a beep), but if I go under "file" and "close" in the menu, the file will close.
         c)     I can't close the application itself.via the "X" button or "Exit".  I need to logout or manually go into task manager and kill the process.
    I have a fairly new PC with vanilla installation of Windows 8.1.
    Any suggestions?

    Update -- still having this problem but not it seems to happen when editing JPEG as well.  I'm not sure how to repro it as it doesn't happen every time, but sometime between the 2nd and 10th photo that I try to edit the editor crashes right after I save or "save as".  I hear a system bing and then the editor becomes non-responsive.  I can "close' the file via the menu (not via the "x" button in the top right), but no other functionality works.  Can't close the editor other than by shutting down or manually killing via Task Manager.
    Incredibly frustrating.  I'm thinking about uninstalling/reinstalling but am worried about losing all of the data in the catalog (~15k photos).  I'm thinking about just writing the metadata to the files (most have it already) and manually copying the catalog files.
    Anyone else have this problem and/or suggestions on how to address it?
    Thanks much

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