Photoshop Elements 10 Create No Longer Accessible

Question

Purchase Photoshop Elements 10 as a download - fully paid.  I created hoilday cards with it, and now when attempting a birthday card - the Create section no longer shows the features it used to (themes, backgrounds etc).  It keeps prompting for an Adobe ID, which I have entered repeatedly and verified.  It wants birthdate and other info, and then says Adobe is unavailalbe and failed.  The software is useless to me without this functionality that it originally had.  I see no disclaimers that after 1 year my $75 would be worth nothing. 
Is this happening to others?  What can be done to resolve?

Answer 1

Well after being online chat for about 2 hours and 45 minutes on phone with adobe customer service I just discovered my Photoshop Premier Elements 10 which I paid....about 85.OO + dollars at Best Buy less than 1 year ago has features in its software which is not avaiable. The example I was telling the support team was the disc menus.  Any options with a + sign on it is NOT available because when you try to download it, it has you sign in with your adobe.ID, than takes you to a screen asking for your birthday infomation and URL you choose, than says it is unavailable contact adobe.com.  I did, and after over 3 hours I found out that all the extra content you can get has been taken off the servers, and the photoshop.com or adobe.com has been replaced with adoberevel.com. which has absolutely NOWHERE where you can update your software, content that is supposed to be available to the people who purchased this program.  I gave them a legitamate serial number to prove I paid for it too.  There was no disclaimers, because this isn't a subscription type software so basically your 75.00 and my 85.00 is a waste of money because we are stuck with the very basic feature. The URL feature is not available to us either, but you can gladly spend MORE of your cash to get the cloud feature if you want to share videos online.  It is very wrong to just take away the features of this software and not  have some sort of update or server set up so that the people who paid for it can download whatever features that was originally available. If nothing is planned to solve this issue I know plenty of PC review magazines and social media sites that would gladly spread this OUTRAGE across the internet. The BBB.gov would love to be updated on this since, the company gladly saved ton's of cash farming out their support to outside countries to save money but screwed the consumers by making products that are less than 1-2 year old not functionable after immediate time of purchase.
Please resolve this issue, ESPECIALLY if this product is still avaiable for the consumers to buy.  This is very unprofessional to sell products that do not have the support or features it is suppose to have.