Photoshop Elements 10 from Best Buy - incorrect Redemption code
I was just given this Photoshop Elements 10 as a gift, and I followed the directions to get my serial number.... peeled the sticker off of the back of the box from Best Buy, entered the redemption code, only to be told the code is invalid. SO, I am unable to get a serial number to install this program. Even online support told me it was an incorrect number. So it's either a misprint, or as one phone support agent said last night "it's Best Buys fault".... Today I've been on hold for nearly an hour waiting for someone to answer the phone.... any ideas what to do outside of hoping tech support can finagle me a new number?
Hi RedderArt & ilmiocuore33,
Do you have the invoice for the purchase made at best buy?
On the invoice, you will see a number listed as the "Serial Number".
Please contact support and provide that number and they will be able to resolve your issue.
Contact Adobe Support
Similar Messages
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Purchased photoshop elements from best buy. how do i download to macbook pro?
I purchased photoshop elements and premiere elements 11 from best buy and have a macbook pro. How do I download to my mac without a cd drive?
Obtain the serial number by following the steps listed here. Copy the contents of the DVD on a USB drive first and then copy them on your hard drive and run the setup file.
Thanks
Nikhil -
I just bought Adobe Photoshop Elements 13, I have the redemption code, how can I get the serial number, you guys made so difficult.
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
If you still need help...
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
I have recently bought Photoshop Elements. It has a redemption code on a separate card but when I enter the code it says it's invalid.
Where are you entering the redemption code?
Try Redemption Code Help -
Can't get my serial number on adobe photoshop elements 11, I have my redemption code
I can't get my serial number, by going to www.adobe.com/go/getserial and entering my redemption code as my instruction card tells me to do in the adobe photoshop elements 11 box I bought from best buy.
Please try a different web browser. If you continue to face the same difficulties then I would recommend contacting our support team at http://adobe.ly/yxj0t6.
-
Redemption code from Photoshop Elements 12 purchased from Best Buy does not work 'Oops! This code doesn't seem to be active. Please contact the retailer you purchased the card from, or use a different code.' I have an invoice and the pickup notice from Best Buy. What other information does Best Buy need? What will they do? Will I get a new box? What happened to the days of just typing in a simple s/n?
Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html -
Just bought Element 12 from Best buy. Tried to get serial number using inserted reception code provided. Get message saying code is invalid.
Have you also checked your receipt? And have you tried this?
Redemption Code Help -
Cannot find site to get Serial Number for Photoshop Elements-urchased from Best Buy
I purchased Photoshop Elements 10 from Best Buy last night. I am trying to access the serial number to activate it, but the site that the label tells you to go to and enter your redemption code is not working. Anyone know how to help?
Thanks!Either wait a while and try the site again, or contact Adobe:
http://helpx.adobe.com/contact/
Since it's the long holiday weekend, you might have to wait until Tuesday for Adobe support to be available.
You should be able to use PSE10 as a trial version until you get a serial number.
Ken -
I am trying to install photoshop elements from the shop bought card. After I put in redemption code the yellow line came up with "redemption is not available at the moment". What do I do? Please help! Many thanks
There's been a few of these today. I think there must be a problem with the redemption server and you probably just need to wait a while and try again.
Cheers,
Neale
Insanity is hereditary, you get it from your children
If this post or another user's post resolves the original issue, please mark the posts as correct accordingly. This helps other users with similar trouble get answers to their questions quicker. Thanks. -
Just bought a laptop in store, now trying to get a promo code from best buy
I recently purchased a laptop in requirement with the new deal from microsoft offering a free xbox upon purchase of a PC of 699.99 or more. The guy in the store told me I needed to contact microsoft for the xbox, but microsoft says I need to get a promo code from best buy, help!
Best Buy is no longer participating in the xbox promo.
Crystal
Superuser
Forum Guidelines | Terms & Conditions | Community Guidelines | What is a Superuser?
*Remember to mark your questions solved and click the star to give kudos to show your thanks!*
While I used to be a Best Buy Employee, I no longer have any affiliation with Best Buy.
My opinions do not in any way shape or form represent Best Buy's Official decisions. -
I purchased Adobe Photoshop Lightroom5 at Best Buy when I try to register I cannot
II purchased from Best Buy Photoshop Lightroom 5 and when I try to install the redemption doce i am told is invalid but it is the code on the box
I have never purchased Lightroom from Best Buy. But normally the serial number is not on the outside of the box. It is usually located inside the box. And it could be possible that you have a redemption code that has to be redeemed in order to get your serial number. A valid serial number has six groups of four numbers, and the first four numbers are always 1160.
-
Have Photoshop Elements from 2001. Got new computer with Windows 7 Professional 64 bit. It won't run on my new computer. What version is MOST SIMILAR to the old version I have, that will run on W7P-64? Thanks for any help. Popjer
You should probably just download the trial version of pse 12 and see if you can live with it.
Download a free trial or buy Adobe products | Adobe downloads
That being said, have you tried to install pse 1 on your computer?
How much free space is on your hard drive?
Do you have Internet Explorer 10 or 11?
Pse 1 can run on windows 7 x64, provided certain conditions are met. -
Invoking PHOTOSHOP ELEMENTS from PHOTOSHOP ALBUM
How do I link to a previously installed version of Photoshop elements from within Photoshop album without getting to the "Buy Now" screen ?
Indeed, that is a wonderful question and we have yet to see an answer. When one clicks on "edit with Photoshop Elements," while using the Album Starter Edition, one gets an offer to sell Photoshop Album full edition--which I don't want!
I just want to be able to edit with photoshop elements.
Perhaps the answer is that, in order to make this switch, one has to purchase the full Photoshop Album? If so, just tell us and we'll quit bothering you. -
I purchased Photoshop Elements from Costco the other day and cannot get past the registration of serial number since it says that the number is incorrect. So, what can I do now?
I've been experiencing the same problem for over a month now...using Windows 7
-
How to reinstall Photoshop Elements from old Pc into Mac?
How do I reintall Photoshop Elements Windows version into my new Mac. PC was stolen.
I looked at it, Barbara, but you can't download 9 without the discs. I
originally downloaded it online and Adobe now tells me it only has 10 to
download.
On Tue, 19 Jun 2012 07:02:00 -0600 "Barbara B." <[email protected]>
writes:
Re: How to reinstall Photoshop Elements from old Pc into Mac?
created by Barbara B. in Photoshop Elements - View the full discussion
Did you not look at the link in the thread in my last post, Lorna?
When you buy software it's your responsibility to keep the media against
future reinstallations, whether you purchase via download or on disc. If
you registered your software, for PSE 9 you may still find a download
link in your adobe store account, if you purchased PSE that way, also.
Replies to this message go to everyone subscribed to this thread, not
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