Photoshop Elements 10 from Best Buy - incorrect Redemption code

I was just given this Photoshop Elements 10 as a gift, and I followed the directions to get my serial number.... peeled the sticker off of the back of the box from Best Buy, entered the redemption code, only to be told the code is invalid. SO, I am unable to get a serial number to install this program. Even online support told me it was an incorrect number. So it's either a misprint, or as one phone support agent said last night "it's Best Buys fault".... Today I've been on hold for nearly an hour waiting for someone to answer the phone.... any ideas what to do outside of hoping tech support can finagle me a new number?

Hi RedderArt & ilmiocuore33,
Do you have the invoice for the purchase made at best buy?
On the invoice, you will see a number listed as the "Serial Number".
Please contact support and provide that number and they will be able to resolve your issue.
Contact Adobe Support

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