Photoshop Elements 10 Mac Ongoing Install Failure - Exit Code 7

Photoshop Elements 10 Mac Ongoing Install Failure - Exit Code 7
I downloaded Photoshop Elements 10 for Mac (not trial, with valid serial #)
Mac OSX 10.7.2, 3.6 GHz Intel Core i5, 16 GB RAM
I know the install package is valid because I installed it on my backup laptop (same Max OSX version) after I was having problems with my primary desktop and it installed fine. I have followed all the instructions on the install package including "restarting my system and installing again," and the install keeps failing with the same message:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 18 error(s), 3 warning(s)
WARNING: DS013: Payload {298CF0B0-8B47-46DF-B726-8E4BFAD5432E} AdobeHelp 1.0.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/Fonts/BickhamScriptPro-Regular.otf" Error 0(Seq 1519)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1519)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed
Suggestions? thanks.

Issue resolved with the help of Adobe Support (Mercer). My problem had been seen in another machine, there were empty folders in the Fonts Folder (Hard Drive>Library>Fonts) that the installer could not reconcile or delete, that was hanging up the Installer.
My fix was to delete the following empty folders from the Fonts Folder:
AdobeMingStd-Light.otf
BickhamScriptPro-Regular.otf
KozMinPro-Regular.otf
MyriadPro-BoldCond.otf
TektonPro-BoldCond.otf
And then re-run the installer (be sure to empty the trash).
My advice would be to first read the installer log and look for names of font folders that could not be resolved, then dump those. Another way would be to dump any empty folders in the Fonts Folder, empty the trash, then re-sun the installer.

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olebreth wrote:
how can i solve this issue?
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Hi
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No version of the client is currently detected. ccmsetup 12/8/2014 8:01:23 PM 3828 (0x0EF4)
Folder 'Microsoft\Configuration Manager' not found. Task does not exist. ccmsetup 12/8/2014 8:01:23 PM 3828 (0x0EF4)
Updated security on object C:\Windows\ccmsetup\. ccmsetup 12/8/2014 8:01:23 PM 3828 (0x0EF4)
A Fallback Status Point has not been specified. Message with STATEID='100' will not be sent. ccmsetup 12/8/2014 8:01:23 PM 3828 (0x0EF4)
ccmsetup service is stopped. ccmsetup 12/8/2014 8:01:23 PM 3828 (0x0EF4)
Successfully deleted the ccmsetup service ccmsetup 12/8/2014 8:01:28 PM 3828 (0x0EF4)
Successfully created the ccmsetup service ccmsetup 12/8/2014 8:01:28 PM 3828 (0x0EF4)
Could you please confirm what other ports are required apart from 80 (communication to Primary site server) and 8530 (updates/defs)?
Thanks

Do you need to uninstall Adobe Photoshop Elements 11 before installing Elements 12?

Is it best to uninstall Adobe Photoshop Elements 11 before installing Elements 12 or not?
If so, how do you save and transfer all Albums, Folders and Tags?
If not, do they transfer automatically?
Thanks,
RJCarter

Moving this discussion to the Photoshop Elements forum.

Photoshop Elements 10 Mac Ongoing Install Failure - Exit Code 7

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