Photoshop Elements 11 for Mac quits immediately upon opening

I was unable to use my lasso tool at all, so I downloaded the WhiteWindow plug-in which was supposed to help with lasso tool problems... now I am unable to even start the program (which I purchased and downloaded from the app store). I then deleted the application and re-downloaded and re-installed it (several times), but it still won't start. Any thoughts?

I'm not sure you can install that plugin in the app store version. There are many limitations on what you can do with the app store version of PSE. And if you have Yosemite, I've certainly not heard anything at all about it fixing trackpad driver problems.
Try starting PSE while holding down cmd+shift+option. Keep the keys down till you see a window asking if you want to delete the settings file. You do.

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Photoshop Elements 12 for Mac - quits unexpectedly

Only had this program since Christmas, usually (but not always) when using the Organiser the program will quit without warning, I get an error window which I then close and lose any work up to that point.
It is happening frequently and seemingly at random and is getting quite frustrating.
Is this a known issue? is there a patch or update I can download to cure it?
thanks
Bob

Hi
Yes upgraded to Mavericks, didn't realise that was a requirement at time of purchase as we were still on 10.6?
Previously running Elements 9 but with a new Nikon V1 camera Elements 9 didn't support the V1's Raw files hence the reason for upgrading.
The Catalogue updated during install and was ok for a few days but we then had issues with it when editing so I created a new catalogue from scratch using
Get photo's from files/folders.
and that's where we are now, it works for the most part but the constant crashes make it almost unusable.

Photoshop Elements 7 for MAC ETA

Does anybody know when Photoshop Elements 7 for MAC will be available?
V7 for Windows has been out for quite some time but for us MAC users we are stuck using V6
Thanks

I would like to know this as well. I work in adobe sales and I have customers asking that all the time. So far my searches internally have come up with nothing. I wonder if there will even be one available.

Loading .gif animations into Photoshop Elements 8 for Mac

For years I used Photoshop Elements 2 for Windows to make .gif animations with great success.
Then I switched to a Mac and bought Elements 8 for Mac. Now, I am finding out that I can not load any
of the animations I made using Elements 2 into 8. (And yet I can load animations I made using 8 into 2.)
In fact, I can not load any .gif animations into 8, other than if I make one and save it
as .psd. 8 allows me to make them, but not load them as .gifs.
My question: Is there an easy way to load .gif animations into PS Elements 8 so a
person can work on the individual frames? Am I going to have to convert any .gif animation I
want to import into 8 first into .psd? All I seem to get when I try to load a .gif is the message
"This is an animated gif. You can only view one frame." I have searched manuals and the
Net looking for a specific method of using PSE8 to load gif animations intact (not just one frame).
Is it possible? Thanks. (I also have noticed that Elements 8 will not allow me to change the frame
speed -- it is unchangeable at .2)

Dear Ms. Brundage -
I followed the directions detailed in your blog entitled "Moving a Catalog from Windows to Mac" as well as your description of the process on page 58 of your book "Photoshop Elements 9 - the missing manual."
I installed PE9 for Windows and converted my catalog. I then backed up that catalog to an external hard drive. I then connected the hard drive to my MAC on which I also installed Photoshop Elements 9 for MAC. I opened the Organizer and tried to restore that converted catalog. However, for each file in the converted catalog, a dialog box opened that said "Could not restore file: /Volumes/Name of External Hard Drive/Filename.JPG."
I then made a second backup of the converted catalog using Photoshop Elements 9 for Windows and then tried to restore that catalog again on the MAC using Photoshop Elements 9 for MAC, again to no avail.
Do you have any idea what the problem may be?
Thanks again.
Steve Haas
[email protected]
[email protected]
(770) 313-0038

Adobe Photoshop Elements 11 for Mac OS X don't install

Hi, I have Adobe Photoshop Elements 11 for Mac OS X. My system currently is
System Information:
Operating System OS X 10.8.2 = (12C60)
Locale = pl
Macbook Pro, 10 GB DD3, 1333 MHz, 2.2 GHz Intel Core i7
I tried to install from the disc, but jumped out error that I can not continue with the installation. I also tried the trial version, the same error. ADOBE SUPPORT ADVISOR tool, which reports:
"Inspection could not identify any issues. Please contact Adobe Support for further assistance."
What should I do?

The Great Snorer reviewing the log files is primarily accomplished by doing a search on the words ERROR and FATAL within the log file. If you are unable to locate the log files though then I would recommend contacting our support team and working with them directly.
For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6. Our chat representatives can provide a personalized experience to resolve the issue you have described.

Is anybody use LR with Photoshop Elements 6 for Mac ?

I've just bought Photoshop Elements 6 for Mac on a PM G5 (OS 10.5.2). PSE works but LR don't find it as external editor. I have done what is the Knowledge Base, I've deleted all adobe products (and all related files in /Library an home/Library) and reinstall only PSE 6 and LR 1.3.1 .
In KB, they tell that LR uses a com.adobe.Photoshop.Elements.plist but PSE 6 creates a com.adobe.PhotoshopElements.plist (without a dot between Photoshop and Elements). I've tried to duplicates this file but that does not work.
I don't understand why LR does not provide a way to specify where Photoshop (or Elements) is. I don't know what to do now.

For some reason Adobe decided to change the bundle name for the PSE6 application from com.adobe.photoshop.elements to com.adobe.PhotoshopElements. This change is also reflected in the Preferences file names.
Lightroom (1.3.1 and 1.4) seem to use the MacOS core services to find PSE - but use the com.adobe.photoshop.elements (and com.adobe.photoshop for full PS) bundle names.
The immediate fix, if you're handy with a hex editor, is to go into the Lightroom application bundle, find the file AgEditExternally.lua and patch the string "com.adobe.photoshop.elements" in the file so it becomes "com.adobe.PhotoshopElements" (remember a null terminator and make a copy of the file first!).
If that's Greek to you then either live with it and wait for an official fix or set up Elements 6 as the 'Additional External Editor'.

Adobe PhotoShop Elements 6 for Mac

I've downloaded, without difficulty, the Adobe PhotoShop Elements 6 for Mac 30 day trial onto my Pismo running OS 10.4.8 with 1GB of RAM. As soon as I try to open a photo the application crashes. I know the G3 processor (500 MHz) will be slow but it shouldn't be impossible for it to cope. Adobe's site says that G4 or higher is required. Perhaps I should look at earlier versions of the application. Any advice/suggestions would be appreciated

Hi, Tim. As you've noted, your Pismo doesn't meet the minimum System Requirements for PSE6:
*PowerPC® G4 or G5 or multicore Intel® processor (your Pismo has a G3)*
- Mac OS X v10.4.8 through 10.5.2
- 512MB of RAM (1GB recommended)
*64MB of video RAM (your Pismo has 8MB)*
- 1GB of available hard-disk space (additional free space required during installation)
- 1,024x768 monitor resolution with 16-bit video card
- DVD-ROM drive
- QuickTime 7 software required for multimedia features
- Internet connection required for Internet-based services
(boldface added)
Yes, if I were you I'd try to buy an earlier version of PSE.

Adobe Photoshop Elements 12 for Mac does not show up in Applications. Tutorial for editing from iPhoto shows selecting the Adobe software in Applications. Am I missing a step in registering product?

Adobe Photoshop Elements 12 for Mac does not show up in Applications. Tutorial for editing from iPhoto shows selecting the Adobe software in Applications. Am I missing a step in registering product?

I answered my own question: There's a difference between "download' and "install." Hunt for "install" (1.5 hrs in my case) and line up your passwords, Adobe ID, etc, then install. Took 15 min. The right choice shows up in Applications. Now it's on to figuring out why photo selected for edit in iPhoto does not show up on screen in Elements.

Can't install Photoshop Elements 10 for Mac: Exit Code 7

I recently purchased and downloaded Photoshop Elements 10 for Mac (my OS is 10.6.8); when I try to install, I receive the error pasted below. I have tried the fixes posted on the following pages and none have worked. Any ideas?
http://kb2.adobe.com/cps/925/cpsid_92579.html
http://kb2.adobe.com/cps/925/cpsid_84332.html
Thanks in advance for your help!
ERROR MESSAGE:
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 17 error(s), 3 warning(s)
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {FEA75AFB-4905-43BB-B1D5-5B44D681BFE7} Camera Profiles Installer_6.4_AdobeCameraRawProfile6.0All 6.4.0.0 will be uninstalled now.
----------- Payload: {60CB5C6D-5B99-45D3-BAB5-E7728182101E} Adobe Photoshop Elements 10 10.0.0.0 -----------
ERROR: DF024: Unable to preserve original file at "/Library/Fonts/NuevaStd-Bold.otf" Error 0(Seq 1586)
ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 1586)
ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist". Error 0(Seq 2)
ERROR: DW063: Error rolling back command ARKCopyFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10/Support Files"(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 10/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 10"(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Photoshop Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Photoshop Elements 10_AdobePhotoshopElements10_en_US: Install failed

*ERROR: DF024: Unable to preserve original file at "/Library/Fonts/NuevaStd-Bold.otf" Error 0(Seq 1586) - navigate to /Library/Fonts/ and check if NuevaStd-Bold.otf is a folder. if it is move that folder to your desktop
*ERROR: DF023: Unable to delete file "/Applications/Adobe Photoshop Elements 10/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist" - delete Adobe Photoshop Elements 10(folder) from the applications folder.
try reinstalling PSE 10.
Good luck!

Importing Albums into Photoshop Elements 8 for MAC

Has anyone had experience in importing a series of Albums - created in Photoshop Elements (6) for Windows - into Photoshop Elements 8 for MAC? I have thousands of photos, arranged into separate Albums, that were created in Photoshop Elements for Windows and which were backed up onto an external harddrive, that I want to move into Photoshop Elements 8 for MAC. However, I do not see how to do this. HELP!!!

Dear Ms. Brundage -
I followed the directions detailed in your blog entitled "Moving a Catalog from Windows to Mac" as well as your description of the process on page 58 of your book "Photoshop Elements 9 - the missing manual."
I installed PE9 for Windows and converted my catalog. I then backed up that catalog to an external hard drive. I then connected the hard drive to my MAC on which I also installed Photoshop Elements 9 for MAC. I opened the Organizer and tried to restore that converted catalog. However, for each file in the converted catalog, a dialog box opened that said "Could not restore file: /Volumes/Name of External Hard Drive/Filename.JPG."
I then made a second backup of the converted catalog using Photoshop Elements 9 for Windows and then tried to restore that catalog again on the MAC using Photoshop Elements 9 for MAC, again to no avail.
Do you have any idea what the problem may be?
Thanks again.
Steve Haas
[email protected]
[email protected]
(770) 313-0038

Download Photoshop Elements 8 for Mac?

Hello.
Can I download Photoshop Elements 8 for Mac? I need to activate a new mac without a CD drive and have de-activated old one?

There is no link at the Adobe website but try Direct Download Links for Lightroom 3 and Photoshop Elements 8 | ProDesignTools
Follow the Very Important Instructions on that page first BEFORE you click the download link.

Can't open Photoshop Elements 6 for mac

I've had Photoshop Elements 6 for mac for over a year and it was working fine although RAW was never able to update. About a week ago I went to open it and it would not open. I've tried daily, have done all Apple updates and all Adobe updates and it still wouldn't open. Then I uninstalled it and reinstalled it and it still won't open. Any help is greatly appreciated.

Over the decades, I've found that HOW you start an application can make a difference. Applications that refused to run when started one way would work very well when started another way. Speaking as an ex-programmer, this shouldn't happen. But someone once said that in theory, there's no difference between theory and practice - but in practice, there is.
You might try to start Elements in different ways to see what happens.
Try to start Elements by going into the Applications folder and actually clicking on the Elements icon.
Try to start Elements by double-clicking on a picture.
Try to start Elements by going into iPhoto, selecting a picture, and clicking on the "Edit" button at the bottom of the screen. I assume you have told iPhoto to open Elements to edit your pictures. I've also told iPhoto to open a picture in iPhoto when I double-click on a picture in iPhoto. I didn't specify that above because I wasn't sure you had done the same.
At some point, you should realize that you're spending a lot of time trying to get an old version of an application to run. Elements 8 is out and is running very well on 10.6.3.
How much time are you willing to spend to get Elements 6 to work? I'm not trying to be a salesman for Adobe, but at some point, you should think of paying the money and buying a copy of Elements 8.

Purchased Adobe Photoshop Elements 13 for Mac on line. Followed for instruction the email I got. Pressed download. Now a second screen appeared with possibility to press Akamai Download manager. Do I press it?

Do I have to press Akamai Download Manager after I did the following?
Bought Adobe Photoshop Elements 13 for Mac on line. Followed for instruction the email I got. Pressed download. Now a second screen appeared with possibility to press Akamai Download manager. Do I press it?

Hi,
Can you please share the logs?
You can use the Adobe Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
Thanks,
Shikha

Photoshop Elements 12 for Mac reinstall

I have reinstalled my iMac (OS 10.10) and want to re-install Photoshop Elements 12 for Mac that I previously purchased. Right now I do not need Photoshop Elements 13 How do I? Can not find Photoshop Elements 12 at Adobe's website

Lasse-B you can download the installation files for Photoshop Elements 12 at Download Photoshop Elements products | 12, 11, 10.

Cannot not SETUP my Photoshop Elements 6 for Mac

When I try to setup my Photoshop Elements 6 for Mac the following popup appears: "Java script alert, Critical errors were found in setup/incompatible payloads already installed/please see the setup log file for details." What am I suppose to do?

Manually remove any existing bits of adobe programs that you can find (don't forget to check places like library>application support), then run this:
http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402767&sliceId=2
before trying the install again.

Photoshop Elements 11 for Mac quits immediately upon opening

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