Photoshop Elements 11 freezes when selecting Photomerge

Photoshop Elements 11 freezes after selecting images in the tray and then selecting Photomerge/Group Shot or Photomerge/Scene Cleaner.  The program does not respond and then exits after Windows checks for a solution.  I tried this with 2 images of size 3000x2000.  The system is Win7, Intel i5, 8GB RAM, 10GB free SSD and >500GB HDD (set in Edit/Preferences).
Since the app freezes immediately I'm not sure how to troubleshoot this problem. 
Any help would be appreciated.

  Are you able to drag a source image into the editing window or select any of the tools e.g. pencil or eraser. If not use the menu in Expert mode and go to:
Edit >> Preferences >> General
Click the button “Reset Preferences on next launch”
Then close the application and re-start.
Let us know if that makes any difference.

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