Photoshop elements 11 invalid password

it's said "invalid passeword" when i wrote the 24 digit number written on the pocket disk..... what can i do?

If it really said "password" it means you entered your serial number where something else was needed, like your computer account password. If it was a PSE problem it would have said "serial number" instead.

Similar Messages

  • Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

    Hi Everyone,
    I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
    Thank you,
    Danny

    Hi Everyone,
    I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
    Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
    Thank you all for your time and assistance.
    Regards,
    Danny

  • Photoshop Elements 10 - invalid checksum

    I've been unable to run the trial of Elements 10, I've downloaded the file ok, but I then get a pop up "The following disk images couldn't be opended" and gives the reason as "invalid checksum".  Any ideas on how I can get the file to run.?
    Thanks

    This indicates that your download is possibly corrupted.  Do you see any messages in the Adobe Download Assistant such as that it might still be extracting?  Where did you choose to download the install files too?

  • Photoshop elements 5  invalid address acess denied

    have had elements 5 for yrs, use it with lightroom 2( since it was released), had the patch for vista, has worked fine but  starting a few days ago when i try to open pse via lightroom, icon on desktop or thru programs i get the above error box. tried to repair it, uninstalled and reinstalled and stil get the address. have not downloaded any new plug ins or anything similar( actually nothing new downloaded) any ideas how to fix this since i can not open nor use elements at all.
    windows vista ( 32 bit) far as i know all are updated to current updates.
    Thanks

    I had this problem on VISTA. I came straight to this forum, read the replies, uninstalled Google Chrome, and PSE works!!!!
    I can understand that Adobe does not want to address this problem as it is a family issue with Google and they are tight. Too bad, that's sad. But at least PSE works now for me! Thank you!

  • Photoshop Elements 6 invalid serial number error

    Hallo, ich mußte Windows Vista Home Premium 32 Bit erneut installieren und kann jetzt die Photoshop Elements6 DVD unter Eingabe der Seriennummer nicht aktivieren, die Seriennummer sei "ungültig".  Die Seriennummer teile ich Ihnen bei Bedarf gerne mit. Die DVD wurde von DELL mit dem Laptop im Januar 2008 geliefert.
    Was muß ich jetzt tun ??  Mit freundlichen Grüßen   Klaus Peschke
    [Do not post email addresses]
    Message was edited by: Brett N

    You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number.
    To get help now click here for product support
    If all agents are currently busy, try again later.

  • Upgraded operating system and Photoshop elements says invalid license key

    HI i used PSE 7 on my windows 7 PC. Now i have upgraded to windows8.1
    I redownlaoded PSE7 from adobe site and when i enter old serial it says inavalid serial. please helip to install it on the new OS

    Error "The serial number is not valid for this product" | Creative Suite

  • How can i re-install my adobe photoshop elements?

    How can i re-install my adobe photoshop elements?
    invalid serial number. I first installed in several years ago, but "something automatically updated it"  I have the current serial number, and it isn't working! Please and thank you

    Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible.
    While you wait, you can try our community forums where experts are online 24/7.
    You are now chatting with Bindiya. To ensure we stay connected throughout our interaction , please don't click on the 'x' in the chat window. Doing so will disconnect our chat session.
    Bindiya: Hello! Welcome to Adobe Customer Service.
    Nicole Ramirez: thank you for responding.....
    Bindiya: Hi Nicole.
    Bindiya: I understand that you are unable to activate Photoshop. I will be glad to help you with that.
    Nicole Ramirez: ok~~~~
    Nicole Ramirez: does my situation make sense?
    Bindiya: Yes, please stay online while I check this for you.
    Nicole Ramirez: ok..........
    Bindiya: Thank you for staying online.
    Nicole Ramirez: no problem........
    Bindiya: May I have the serial number of your product?
    Nicole Ramirez: REMOVED
    Bindiya: Thank you for the serial number.
    Nicole Ramirez:
    Nicole Ramirez: hope to get a increase of a program before the years end. Funds are tight right now.
    Bindiya: Please stay online for 2-3 minutes while I check this for you.
    Nicole Ramirez: ok........ i am guessing, you are helping more than one guest/customer.
    Bindiya: Thank you for your patience.
    Bindiya: May I know the exact error you are getting?
    Nicole Ramirez: invalid serial number. I know how to NOT use the hyphens and am using the correct numbers.
    Nicole Ramirez: so the error is: invalid serial number
    Nicole Ramirez: i get two options in the pop up window. I have a serial number for this product OR... I want to try adobe photoshop elements free for 30 days. I have had it i believe about 5 years now.
    Bindiya: Nicole, I would like to inform you that Photoshop Elements 6 is an older version and we have not tested on Windows 7. Hence, it might be the reason you are getting invalid serial number.
    Bindiya: It is compatible only on Intel Pentium 4, Pentium M, or Intel Centrino 1.3 GHz (or compatible) processor.
    Bindiya: The current version is Photoshop Elements 12.0. You can able to upgrade from 6 to 12 at less price.
    Nicole Ramirez: do you have a link?
    Bindiya: Just to confirm, which link are you referring to?
    Bindiya: If you still want to use Photoshop Elements 6, then I would suggest you to visit our forum link. I will provide you with the forum link.
    Bindiya: Please click here to see the forum.
    Nicole Ramirez: i already did that and they instructed me to come here.
    Nicole Ramirez: several knew what i should do....
    Nicole Ramirez: anyway, that is what the forum told me to do.
    Bindiya: In this case, I would request you to post your query in forum and our expert will contact you back.
    Bindiya: The price of upgrade version is US$79.99.
    Nicole Ramirez: guess not with no job presently....

  • I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    I HAD TO BUY A NEW HARD DRIVE FOR MY LAPTOP. I AM TRYING TO RE-INSTALL MY ADOBE PHOTOSHOP ELEMENTS 12 BUT IT KEEPS SAYING MY SERIAL NUMBER IS INVALID. WHAT DO I DO?

    jessicar
    Just user to user....based on past and current history, Adobe Tech Support is not going to help you with a technical issue which is preventing you from using your purchased serial number for Photoshop Elements. Version 12 is not the current version. And, the Adobe Tech Support is limited even for the current version which is 13. If this matter involves a purchased activated serial number trapped on a crashed computer while you are trying to install on a 3rd computer, then probably Adobe Chat Activation can be of assistance. If that is the case and you want to explore that possibility, then click on the following link
    Contact Customer Care
    Photoshop Elements
    Adobe ID, Signing In
    Adobe ID, Sign In, Account Help
    Chat Panel
    If the above link does not hold its set, then you will need to navigate to the Chat Panel using the above titles as guides.
    Are you getting one of those "too many computers with your serial number" messages? Then the above should apply to your situation.
    Before the above consider....
    a. For Photoshop Elements technical issues please post your question in the Adobe Photoshop Elements Forum. Somehow your
    question got posted in the Adobe Premiere Elements Forum.
    b. Have you verified your Photoshop Elements serial number at the Adobe web site (http://www.adobe.com) - after signing in with your
    Adobe ID and Password, type My Products in the Search field and follow the path to your product in My Products. Click on Adobe
    Photoshop Elements 12 in your list to reveal the serial number.
    c. Do the install with antivirus and firewall(s) disabled.
    ATR

  • Installing Adobe Photoshop Elements 10 on multiple computers: invalid serial number

    I need to install Adobe Photoshop Elements 10 on my new computer in place of my old one. However, when trying to use the original installation disk, the serial number I enter comes up as 'invalid'. Is this because I've already used it once? If so, is there any way to still install Photoshop Elements 10 for the second time?

    Contact serial number support by phone or web chat.
    Mylenium

  • I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to u

    I am trying to install Photoshop Elements on my new Windows 8 computer (I recently upgraded my windows 7 computer where Photoshop was working fine on before).  It says the serial number is invalid.  Do older versionsnot work on Windows8, or do I need to uninstall it from my old computer first?

    You are allowed to have two activated installations.  If you happened to have one on this Windows 8 machine before, it is possible that the activation used for it was never deactivated (did you deactivate it before you upgraded Windows?).  Talk to Adobe support thru chat.  They might be able to resolve this with you:
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can u

    I purchased photoshop elements 8 on line in 2010. I recently switched to a new desktop computer. Photoshop asked for my serial number. I entered the correct serial number (obtained from Adobe). It says it is invalid. How do I get this corrected so I can use the product I purchased?

    Hi Rosera,
    This is bad and I am sorry to hear that you are running into these issues.
    Let me connect with you, so right now, the current state is that you have installed copy of PSE 8 in trial on your windows 7 machine, and when you are trying to enter the serial number from your PSE 8 Box, it is saying the serial number to be invalid?
    It might sound pretty obvious, but please make sure that you are entering the serial number correctly and of PSE 8(in case you bought a PEPE box)?
    Have you tried the steps mentioned below by Barbara?
    If possible, you can send me the serial number through PRIVATE MESSAGE and I can check it on my end that whether the serial number is indeed invalid or that the issue is with your machine?
    Regards,
    Ankush

  • Help required with Photoshop Elements 4.0 this has been installed on my new Toshiba laptop with windows 8.1 for some 18 months and operating well. Now it will not open, message pops up saying "attempt to access invalid address" then "application not respo

    Help required with Photoshop Elements 4.0 this has been installed on my new Toshiba laptop with windows 8.1 for some 18 months and operating well. Now it will not open, message pops up saying “attempt to access invalid address” then “application not responding” Suggestions how to access would be much appreciated. Tks. Stuart

    What is the size of your hard disk?  PSE 4 is a very old program and I suspect it is not able to access the entire hard disk on your machine.  Just a thought here.

  • Photoshop Elements serial number 'invalid'

    I want to install my Adobe Photoshop Elements 7 from disc onto new computer, but receive message that the serial number (from the packet) is invalid. Any advice?

    you don't need to deactivate if you're installing on the same computer (as long as there were no major hardware changes).
    but, if you want to deactivate and uninstalled program, contact adobe support: http://www.adobe.com/support/chat/ivrchat.html
    make sure you're using the correct number to activate:  http://helpx.adobe.com/x-productkb/global/find-serial-number.html

  • After Successfull Installation of Photoshop Element 3.0 On Mac OS 10.6.8, Photoshop Elements does not start saying that personalization information is invalid or missing

    I have installed Photoshop Elements 3.0 from original disk on my MacBook Pro with Mac OS 10.6.8. The installation was successful. However, when I try to run Photoshop Elements, it does not start, with the message "Could not complete your request because of missing or invalid personalization information". I uninstalled Adobe Elements and deleted all Adobe files from both the System Library Preferences and from the User Library Preference. Then tried the installation again. The installation was successful, but the application fails to start with the same missing/invalid-personalization-information message.
    Please advise

    I am sorry Invalid Personalization but Photoshop Elements 3.0 requires a PowerPC processor or Rosetta installed in order to function.  You can find the system requirements at System requirements | Adobe Photoshop Elements.
    You may want to try following the steps listed at Mac OS X 10.6: If you need to install Rosetta to attempt to install Rosetta.  That may still not resolve your licensing issue however as the application was also designed for Mac OS 10.2.8 and 10.3.

  • I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know wh

    I bought Adobe Photoshop Elements 13 from wal mart today, and when i go to type in my redemption code to get my serial number it says my redemption code is invalid? and yes i have done it with caps and without caps, ive tried everything and I dont know what to do anymore. I know its non returnable once opened and the package wasnt tampered with when I bought it. im at a loss on what to do

    Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
    -and https://forums.adobe.com/thread/1572504
    Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html

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