Photoshop Elements 11  order AD001737337uk

I bought Photoshop Elements 11 on line on September 13th 2013. The oder No Adobe gave me is AD001737337UK.
I tried to install it but when I try to use it, I am told there there is an element missing.
HOW THE HELL DO I REINSTALL IT TO MAKE IT WORK?

[POSTING MOVED FROM CREATIVE CLOUD]
You are actually on the wrong forum, but try a different source, by downloading the free trial (its identical to the full product) using the link below. After installation, validate with the serial number you have to make it permanent.
Uninstall everything via the control panel (Windows) or via the installer (Mac) before you begin.
http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us&PID=2159997

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