Photoshop Elements 11; redemption code does not work

Question

I have PS Elements 11, which I purchased some time ago and am now trying to install. Let me recount the fun I've had:
1. I came to the window requesting the serial number.
2. I found the redemption code and logged onto your site to get the serial number.
3. I found I needed to register in order to get to your activation page, so I registered.
4. I entered the redemption code and got this message: The code you entered is invalid. Please try again.
5. I triple checked every character and tried again; still no go.
6. I re-entered but this time used lower case letters; still no go.
7. Went back to your site for help; none of the remedies worked, unless you think going around in circles is helpful.
8. Clicked on Contact Us.
9. Was sent to this community, which I could not access until I registered.
10. Found a thread that addressed this same problem, albeit it was PS Elements 12. The writer's experience mirrored mine exactly. The final message in the thread advised the writer to follow a link.
11. I clicked on the link, hoping to find an e-mail address or active chat room, but instead I was rerouted to the community!
I am at my wit's end trying to get help. Please help, but please, in the name of Zeus, do not give me a link that just takes me back to your community or your "trouble-shooting" pages. Been there, done that. I need real help here.
Thanks,
J. Nuttle

Answer 1

After some serious hunting I finally found a link for live chat (that hunting also included switching to Internet Explorer where I had been using Chrome; I don't know if that's what made the difference). I gave the person at chat my redemption code; soon they came back and told me they had validated the code.
I went to the code redemption page and put in the code, and AGAIN it came back invalid! A second visit to chat yielded a similar promise, but with instructions to go to my Adobe ID page and check for the serial number there, under Products and Plans. I went there, checked Products and Plans, and found no serial number.
I was borderline homicidal at this point.
Still on the ID page, out of desperation I clicked on the Other Products link, and there, FINALLY, I found the serial number. It worked when I ran the install program, and now PS 11 Elements is up and running on my computer.
I would compare getting a serial number to PS 11 Elements to trying to find the Ark of the Covenant, except that finding the Ark is a cinch by comparison. I'm sure the difficulties I encountered were not of your making, but were the result of some horrible brain farts of those above you. Thanks for your help.
John