Photoshop Elements 11 - Video format not supported when importing files

I'm trying to make a gif using Photoshop Elements 11, but I can't seem to be able to find a video format to import that's supported. I go to File > Import > Frame from Video... then choose Browse and select the video I want, but it always tells me that video format is not supported - I've tried AVI, MPEG, MP4 and some others, and none seem to work. Any idea why?

umaniak
Do you have Premiere Elements 11 as well as Photoshop Elements 11?
How are you importing your video into Premiere Elements 11 (assumed Windows)? Add Media/Files and Folders/Project Assets? Or are you moving it from the Elements Organizer into the Premiere Elements 11 Expert workspace? Does the video play back OK on any of your computer players (Premiere Elements not involved)?
Bottom line may very well be a problem with the availability of the MotionJPEG video codec to Premiere Elements.
The 3 remedies that one frequently sees:
a. file conversion
b. download, install of MotionJPEG codec
c. grabbing appropriate codec from a camera utility if the camera has such a utility.
Please review and let us know if you have any further questions.
Thanks.
ATR
Add On...I did not see SG post in your thread until after I had posted this reply. Please respond in to his questions and troubleshooting first.

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