Photoshop Elements 11 - wont export new files

All of a sudden I get a message 'Unable to Export to Device' - 'please make sure you have the permissions to write to this device'.  After which the dialogue box closes.
it doesn't make sense - I simply want to export these files to my hard drive.  It will let me write to the root folder but not any subfolders.
I am running Windows 8.1
can you please advise?
many thanks,
James A

It's a windows file having to do with graphics rendering. There are several places to download it online but since I don't know which are legit I'm not going to link to any.

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