Photoshop Elements 12.1 upgrade fails

Photoshop Elements 12.1 update fails with U44M1P2003 error. Tried shutting down antivirus and firewall. Also looked at registry entries suggested with three of the four missing and the fourth was correct path.

99jon:
Doing another uninstall/re install and disabling Avast and Windows firewall allowed the Elements 12.1 update to install. After the PSE 12. re-install I could not initialize PSE12 properly. I would start the editor from the initial drop down menu and the PSE editor would start and briefly flash on the screen then disappear. Organizer works fine but attempting to launch the editor from organizer also results in the editor initial screen flashing briefly then disappearing. I downloaded and installed the 12.1 update from the organizer and it appears to work except for launching the editor. . This is at least the 3rd re-install and don't understand why the 12.1 update worked this time but appreciate the suggestion. The 12.1 update issue is resolved but the product is still not functional.

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I just installed MacOS X Yosemite on my MacBook Air 2011. After installing Yosemite I installed the Photoshop Elements 12.1 upgrade, but now when I open the program and try to use the tools, the program freezes. How do I fix this problem?

I just installed MacOS X Yosemite on my MacBook Air 2011. After installing Yosemite I installed the Photoshop Elements 12.1 upgrade, but now when I open the program and try to use the tools, the program freezes. How do I fix this problem?

If you use a trackpad and don't want to switch to a mouse, you can uninstall and reinstall all day long and will still have problems, but if you really want to try it, you can download PSE 12 here:
Download Photoshop Elements products | 12, 11, 10

I have Photoshop Elements 8 and upgraded to Plus but am unable to access themes, content , etc.

I have Photoshop Elements 8 and upgraded to Plus but am not able to access themes, content, etc. that are Plus eligible. Any suggestions? I have tried twice through support and online to no avail.

When I'm in Editor, I see the themes, some have a gold bar (which I understand is for Plus people) these are the ones that I can't use, when I click on them, nothing happens. When I click on the others they open fine. I haven't opened both Elements and Premier, just Elenments 8 as that is what I have. I'll check it out. Is it possible some some setting that needs to be changed? Thanks for your help!
From: Steve Grisetti <[email protected]>
To: Ina Kelly <[email protected]>
Sent: Tuesday, June 21, 2011 9:16 AM
Subject: I have Photoshop Elements 8 and upgraded to Plus but am unable to access themes, content , etc.
Well, I don't work for Adobe or Photoshop.com -- and I don't know enough about your situation to even guess.
But:
a) You've logged in to Photoshop.com with both Photoshop Elements and Premiere Elements, right?
b) Both programs are fully registered and activated using your Adobe ID, right?
c) In Premiere Elements, under Themes, do you see any themes listed that have a blue or yellow ribbon over and upper right or upper left corner?

Can't Download Photos to Adobe Photoshop Elements after iPhone Upgrade

Howdy, I have been using Adobe Photoshop Elements 4.0 with my iPhone ever since I bought my iPhone 3G when they came out and have never had any trouble. Whenever I synced my phone and there were new photos on it, Photoshop Elements would start it's photo downloader program and let me download the pics from my phone and put them in the organizer. Then it would let me delete them.
But this weekend I took a bunch of photos and now Photoshop Elements startes up during the sync as usual, but before it lets me download any pictures I get a message from Photoshop Elements saying "Downloader needs to close" (or something like that) and I never get the chance to download the pictures. The only way I have to get the pictures off my phone right now is to mail them as attachments.
A few days ago I upgraded to the 2.2 iPhone software and I was wondering if this might be the source of the problem. Has anyone else heard of any problems like this?

I'm having the same problem with Elements 6.0. The downloader starts up and I can see the first few pictures in the downloader before the error message comes up and the downloader must shut down. The only way to get pictures off the phone is through Win Explorer. But, when you try to remove the pics off the phone (i.e. move or delete) the phone reboots. The only way to remove the pics is one at a time on the phone itself.
It is extremely frustrating that Apple has created a decent way to sync music and video, but no iTunes way to handle pictures. Honestly I amazed that Apple has worked so hard to be the standard for music, etc. that they just leave it to the consumer to figure out the picture stuff. Come on Apple.

Photoshop Elements 2.0 Upgrade

Is it possible to upgrade from Photoshop Elements 2.0 to the current version?

That's right. You can view the Photoshop Elements Version comparision chart at http://www.adobe.com/products/photoshopelwin/upgrade/
You can upgrade to PSE 7.0 for Vista and XP, however if you are a MAC user you will have to opt for PSE 6.0 as PSE 7.0 is not in market for MAC.

Silent install of Photoshop Elements 10 via SCCM fails

Hi all, hoping someone can help. I'm trying to push out deployment of Adobe Photoshop Elements 10 via SCCM. From Adobe's site I found details on adding an XML file to preconfigure various default settings and perform a silent install. I can push out
the package to my test PC's cache folder no problem, but the advertisement fails with "Failed (bad environment)" message ID 10003. The system cannot find the file specified."
However, I can install the program manually, running the same code from the command line. So, on my test PC, if I go to c:\windows\system32\cache\(package) from the command line, I can type the following "start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx"
(as per Adobe's instructions) and Photoshop Elements 10 will silently install just fine.
I've read elsewhere that SCCM can have issues with server paths and making use of the %~dp0 variable but I'm unsure if that applies here. In SCCM, in the program properties for PE10, the drive mode is set to "Runs with UNC name." I tried changing to 'requires
drive letter" but it still failed. I'm guessing I'm dealing with some sort of environment issue but I'm stuck as to how to fix. Any suggestions?
Thanks in advance,
Sir_Timbit

I used "start /wait" as that was what was listed on Adobe's silent install instructions at http://helpx.adobe.com/photoshop-elements/kb/silent-install-instructions-photoshop-elements-1.html
Again, it installs fine manually, *if* I point a command prompt to c:\windows\system32\ccm\cache\(cache folder)\ and run the start /wait setup.exe line below. But through SCCM, the advertisement report shows:
Message ID:10003. Failed (bad environment)
An error occurred while preparing to run the program for advertisement "ABC20074" ("ABC00041" - "Install Photoshop Elements 10"). The operating system reported error -2147024894: The system cannot find the file specified. Additional program properties: Command
line: start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" Working directory: Drive letter (? = any): Possible cause: This message most commonly occurs when the program's command-line executable file could not be found, when a required
drive letter connection to a distribution point could not be established, or when the program is configured to use the SMS Software Installation Account but the account is not specified, could not be found, or does not have the appropriate permissions. Solution:
Check each of the items listed above.
Execmgr.log on the client shows the following:
<![LOG[Successfully selected content location C:\WINDOWS\system32\CCM\Cache\ABC00041.1.System]LOG]!><time="12:01:25.056+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executioncontext.cpp:1703">
<![LOG[GetFileVersionInfoSize failed for file C:\WINDOWS\system32\CCM\Cache\ABC00041.1.System\start, error 1812]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="executioncontext.cpp:119">
<![LOG[Executing program as a script]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executionengine.cpp:103">
<![LOG[Invalid executable file start]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="3" thread="3860" file="scriptexecution.cpp:511">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramBadEnvironmentEvent
   AdvertisementId = "ABC20074";
   ClientID = "GUID:8892F324-A104-4E4B-A3A1-0F2571233B59";
   CommandLine = "start /wait Setup.exe /UL1033 /V\"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx\"";
   DateTime = "20120813180125.087000+000";
   DriveLetter = "";
   MachineName = "PCAB31";
   PackageName = "ABC00041";
   ProcessID = 268;
   ProgramName = "Install Photoshop Elements 10";
   SiteCode = "ABC";
   ThreadID = 3860;
   Win32ErrorCode = 2147942402;
   WorkingDirectory = "";
]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="event.cpp:525">
<![LOG[Raised Program Bad Environment Event for Ad:ABC20074, Package:ABC00041, Program: Install Photoshop Elements 10]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executioncontext.cpp:739">
<![LOG[EnterRsRuningState failed to run script start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" 0x80009106]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="executionrequest.cpp:3318">
<![LOG[Fatal error 0x80009106 enountered for program Install Photoshop Elements 10. This program will not retry.]LOG]!><time="12:01:25.165+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executionrequest.cpp:3477">
<![LOG[CreateMandatoryRequestRecursively Install Photoshop Elements 10 failed at EvaluateRequestForExecution]LOG]!><time="12:01:25.227+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="execreqmgr.cpp:3765">
<![LOG[Policy is updated for Program: Install Photoshop Elements 10, Package: ABC00041, Advert: ABC20074]LOG]!><time="12:01:25.243+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3968" file="execreqmgr.cpp:6711">
Thanks in advance for any help you can provide,
Sir_timbit

Photoshop elements 9 Facebook uploader fails

When trying to upload a group of photos to a new or an old album on Facebook the process gets to the end of the "uploading" bit and then returns the message:
"Service has encountered an error, kindly try again."
It's done this several times in the last few days and I've not managed to upload any groups succesfully.
The first photo selected uploads and the rest fail.
It worked the first time I did it a couple of weeks ago, what's changed?
Thanks for any pointers.

Hey,
Try clearing your OLS cache that is delete the last folder in mentioned paths-
-C:\Users\<user name>\AppData\Roaming\Adobe\Elements Organizer\9.0\Organizer\OLS
-C:\Users\<user name>\AppData\Roaming\Adobe\Online Services\Photoshop Elements 9.0.0
Once done, refresh OLS services from 'Edit->Preferences->Adobe Partner servies->Refresh (button)'.
~Andromeda

I cannot open Photoshop Elements 10 since upgrading to OS 10.9 on my Mac Mini. Why? Solution?

can anyone explain why I cannot open Elements 10 since I upgraded to OS 10.9 on my mac mini?

It is very important to delete the preferences on doing a major OS X upgrade:
http://barbarabrundage.com/2013/10/28/photoshop-elements-and-os-x-mavericks/
For PSE 10 that would be:
com.adobe.PhotoshopElements.plist
Adobe Photoshop Elements 10 paths
com.adobe.ElementsOrganizer.10.plist
com.adobe.Elements Organizer.10.0.plist
Also, there's a known bug between adobe applications and using cover flow view in finder windows in 10.9:
http://helpx.adobe.com/x-productkb/global/crash-using-open-save-dialog-mac.html
so be sure to put your windows into list or icon view.

Is anyone else having issues with Adobe Photoshop Elements 12 since upgrading to Yosemite?

this is a common issue, greatly discussed on the Adobe forums. I was hoping that someone in the Apple community might have some information on this. Basically, since updating my macbook pro to Yosemite, Adobe Photoshop Elements 11 and 12 do not work - they freeze or several tools do not work. someone suggested a workaround - to use a mouse instead of the trackpad. Contact with Adobe has resulted in nothing - they will not own the problem. Several people have contacted Apple tech support - they will also not own the problem. Anyone have any solutions or suggestions. Adobe's answer was to purchase their new version of PSE!!

Looking at the Yosemite forum, it is obvious that this is a very common issue. You might want to post in that forum for help and advice.
OS X Yosemite

Invalid serial number for Photoshop Elements 12 trial upgrade.

I originally installed Photoshop Elements 12 as a trial version. Then I purchased the product, received an Order Number and a Serial Number. In the Photoshop Elements "Welcome Screen" that appears on start up, I clicked the "License this product" button and was seemingly logged in to my Adobe ID account and was presented with a serial number form to fill out. After entering the serial number several times correctly, it still gives me an error message saying the serial# is invalid for Photoshop Elements.
Next step for a solution?

You may find this to be helpful:
Find your serial number quickly

I have Photoshop Elements 8 and upgraded to Windows 8. I now can not get the CREATE menu, and other things. How can I get them back?

I have Photoshop Elements 8. When I got a new computer running Windows 8 I no longer have access to the CREATE menu, among other things. How can I load the program so that I have all of the stuff I had before.

This is the Photoshop forum Try asking in the Photoshop Elements forum:
Photoshop Elements

Photoshop elements 11 organizer install fails

I have a new windows 8 install and installed Elements 11.
During import of my photo's the process stopped and my complete computer froze.
After reboot Elements organizer crashes after startup.
I do see the GUI flashing for 1 sec and then it crashes. The backup reminder will appear but nothing else.
I deinstalled and reinstalled but nothing helped.
After that I have de-installed and removed residual files manually.
Now it will only install the photoshop (edit) part of the program but the organizer folder will not be created.
The install log shows 0 errors.
i also tried to install to a different directory but with the same result.
What to do next?

http://helpx.adobe.com/photoshop-elements/kb/manually-remove-photoshop-elements-11.html

Photoshop Element bought in AppStore fails to launch

Dear all,
I've just bought Element 11 in the AppStore and after the launch I get:
Process:
Adobe Photoshop Elements 11 Editor [6249]
Path:
/Applications/Adobe Photoshop Elements 11 Editor.app/Contents/MacOS/Adobe Photoshop Elements 11 Editor
Identifier:
com.adobe.pse11editor
Version:
11.0 (11)
App Item ID:
571583293
App External ID: 11641628
Code Type:
X86 (Native)
Parent Process: launchd [622]
User ID:
501
Date/Time:
2013-08-17 20:55:40.370 +0200
OS Version:
Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report:
2089496 sec
Crashes Since Last Report:
347
Per-App Crashes Since Last Report:   4
Anonymous UUID:
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @executable_path/../Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
Referenced from: /Applications/Adobe Photoshop Elements 11 Editor.app/Contents/MacOS/Adobe Photoshop Elements 11 Editor
Reason: image not found
Binary Images:
0x1000 - 0x322afeb +com.adobe.pse11editor (11.0 - 11) <48BFB642-9109-C66E-A878-7166D58A7F91> /Applications/Adobe Photoshop Elements 11 Editor.app/Contents/MacOS/Adobe Photoshop Elements 11 Editor
0x3fc5000 - 0x40befef +com.yourcompany.ems (1.0 - 1) <7AB382ED-E2CE-82F5-2CF7-318C691E1B87> /Applications/Adobe Photoshop Elements 11 Editor.app/Contents/Frameworks/ems.framework/Versions/A/ems
0x416e000 - 0x4174fff org.twain.dsm (1.9.4 - 1.9.4) <A001BEFA-F163-340E-BB1A-C2905F9FC65B> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x417c000 - 0x4362ff7 +AdobeLinguistic (3) <AF804353-8B13-7180-F2C8-832361EB2D5A> /Applications/Adobe Photoshop Elements 11 Editor.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x8fef1000 - 0x8ff23e57 dyld (210.2.3) <23DBDBB1-1D21-342C-AC2A-0E55F27E6A1F> /usr/lib/dyld
0x90801000 - 0x909e9ffb com.apple.CoreFoundation (6.8 - 744.19) <DDD3AA21-5B5F-3D8F-B137-AD95FCA89064> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x909fb000 - 0x90a63ff7 com.apple.framework.IOKit (2.0.1 - 755.24.1) <70DE925B-51E8-3C65-8928-FB49FD823D94> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x914c4000 - 0x92080ff3 com.apple.AppKit (6.8 - 1187.39) <ACA24416-D910-39B8-9387-52A6C6A561F8> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x92cde000 - 0x92ce5ffe com.apple.agl (3.2.1 - AGL-3.2.1) <D0A9B878-7F1F-3210-B6AF-91D2DBEFF21B> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x92ff4000 - 0x93002fff com.apple.opengl (1.8.9 - 1.8.9) <1872D2CD-00A8-30D1-8ECC-B663F4E4C530> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x93553000 - 0x936cbff5 com.apple.QuartzCore (1.8 - 304.3) <F2EFC117-CDC6-3252-A4A8-880965764385> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x94fb1000 - 0x952d1ff3 com.apple.Foundation (6.8 - 945.18) <BDC56A93-45C5-3459-B307-65A1CCE702C5> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x96e13000 - 0x96e13fff com.apple.Carbon (154 - 155) <C0A26E7B-28F1-3C7E-879E-A3CF3ED5111C> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x96f38000 - 0x971f8ff3 com.apple.security (7.0 - 55179.13) <000FD8E9-D070-326A-B386-51314360FD5C> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x98375000 - 0x983b7ff7 libcups.2.dylib (327.6) <D994A44F-CCDD-3D40-B732-79CB88F45908> /usr/lib/libcups.2.dylib
0xb0000000 - 0xb001afe3 +com.adobe.ahclientframework (1.7.0.56 - 1.7.0.56) <928D8FAD-DEE7-F1D0-FE17-FA7F4E4C1E48> /Applications/Adobe Photoshop Elements 11 Editor.app/Contents/Frameworks/ahclient.framework/Versions/A/ahclient
Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2.93 GHz, 8 GB, SMC 1.37f3
Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D5341344758334D314131303636433720
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x029E, 0x434D5341344758334D314131303636433720
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.100.17)
Bluetooth: Version 4.1.4f2 12041, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: WDC WD6400AAKS-40H2B0, 640,14 GB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 3
USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0x04300000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 4
I tryed to remove and reinstall application but with the same result.
Can you help me because I bought it and can't use it...
Thanks
JD

Hi,
Please follow the mentioned kb: http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-errors-freezes-install-photoshop .html and let us know whether it worked.
Regards,
Romit Sinha

From which version of Photoshop Elements can you upgrade to PSE12?

ab welcher Version kann man auf Version 12 upgradenn

http://www.adobe.com/products/photoshop-elements/buying-guide.displayTab3.html
Von jeder früheren Version.

Photoshop Elements 13.1 upgrade... total failure

I installed the 13.1 upgrade, but I now have complete failure of the Editor to open. Has anyone else had a similar problem? Does anyone know what I should do next?

anne1calgary a écrit:
Are many people having trouble with the 13.1 upgrade? Anyone have any thoughts about the issues I'm having? Should I de-install Elements 13 and reinstall?
There are several reports you can see in this forum. Are there many people? Probably not many (which is still too much...) because I assume most users will upgrade because the 13.1 solves several severe problems.
Elements Organizer crashes at launch
The problems encountered here are very similar to other ones when updating to an intermediate version like 12.1.
Generally the update runs well if done immediately, but if something has been changed in the installation or the user preferences, the update may fail, and in that case, reinstalling won't help. You'd have to do a clean de-install of the software and deletion of your preferences to reinstall successfully.

Photoshop Elements 12.1 upgrade fails

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