Photoshop Elements 12 abend with exception code 0xc0000005 in module MSVCR100.dll
I reinstalled PSE12 on a new computer and reloaded the catalog from backup. Everything seemed OK and Organizer shows the first screen of thumb-nails.
When I start PSE12 Organizer now, after showing the first screen of thumbnails, the program abends (probably during the search for new images). The event log containts the following informating (in Dutch):
Naam van toepassing met fout: PhotoshopElementsOrganizer.exe, versie: 12.0.0.0, tijdstempel: 0x5314d4d4
Naam van module met fout: MSVCR100.dll, versie: 10.0.30319.1, tijdstempel: 0x4ba1dbbe
Uitzonderingscode: 0xc0000005
Foutmarge: 0x00002357
Id van proces met fout: 0x1220
Starttijd van toepassing met fout: 0x01d037bdf4bf3108
Pad naar toepassing met fout: C:\Program Files (x86)\Adobe\Elements 12 Organizer\PhotoshopElementsOrganizer.exe
Pad naar module met fout: C:\Program Files (x86)\Adobe\Elements 12 Organizer\MSVCR100.dll
Rapport-id: 5125ed33-a3b1-11e4-8288-600292168520
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
Any idea of the cause of this problem and available solution?
Thanks,
Fons
Hi Fons,
For this crash, could you please try renaming the following two files and then re-launch Editor. These get created on re-launch if not found.
C:\ProgramData\Adobe\Photoshop Elements\12.0\ThumbDatabase.db3
C:\ProgramData\Adobe\Photoshop Elements\12.0\Locale\en_us\MediaDatabase.db3
and if this does not work, download Microsoft Visual C++ 2010 redistribution pack
http://www.microsoft.com/en-in/download/details.aspx?id=13523 Microsoft Visual C++ 2010 SP1 (x64)
http://www.microsoft.com/en-in/download/details.aspx?id=8328 Microsoft Visual C++ 2010 SP1 (x86)
Regards,
Sandeep
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