Photoshop Elements 12 download won't work

I have contacted the helpdesk in India several times. Instructions are to download 2 files -- a .7z file and an .exe file. Extract files from the .exe file then use the setup file to install from the .7z file. I am unable to extract the files -- I keep getting this error message:
"A problem occurred while extracting some files. Check available space on our computer and the write privileges on the destination folder."
There is no lack of space on my new computer, and I have write privileges on the destination folder.
How do I deal with this?

both files should be in the same folder. you then click (or double click) the exe.
any problems yet?
if yes, what files (name and extension) did you download and what are their sizes?

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Photoshop elements 4.0 won't work

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Please try the below solutions-
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I want to download adobe photoshop elements 11 but does not work?

I want to download adobe photoshop elements 11 but does not work?

download here,
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
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Captivate: 8 | 7 | 6 | 5
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Download and installation help for Adobe links
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http://www.adobe.com/support/download-install/supportinfo/

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jaroFocb'15 wrote:
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You won't lose any photos or catalogs by reinstalling (there's no repair install). However, before you do that, try restarting the editor while holding down ctrl+alt+shift (command+option+shift on a mac). Keep the keys down till you see a window asking if you want to delete the settings file. You do.

I have an I-mac with Max OS X vers. 10.6.8. Have tried to install both an old Photoshop 7.0 and an Photoshop Elements but it does not work. 7.0 I bought many years ago end the Elements came with a Canon scanner. What to do? Regards Peter Lindgren

en

I´ll check the messages. Elements 4.0.
Peter
9 dec 2014 kl. 18.44 skrev Jeff A Wright:
I have an I-mac with Max OS X vers. 10.6.8. Have tried to install both an old Photoshop 7.0 and an Photoshop Elements but it does not work. 7.0 I bought many years ago end the Elements came with a Canon scanner. What to do? Regards Peter Lindgren
created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
Peter Lindgren do you receive any specific error messages when you attempt to install Photoshop 7 or Photoshop Elements? What version of Photoshop Elements are you installing?
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6999366#6999366 and clicking ‘Correct’ below the answer
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Photoshop Elements 11 Download Question

If I buy the Photoshop ELements 11 Download, meaning no hard copy is being sent to me in the mail, can I download it on my two computers? I own both a desktop and a laptop.

Hi minner105,
It doesnt matter if you have a hard copy or a downloaded copy.
As per the End User License Agreement (EULA), at any given instance you are eligible to install the software on 2 computers.

Photoshop Elements 12 download won't work

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