Photoshop Elements 12 editing screen frozen - program won't close

I have just recently installed photoshop elements 12 in a windows 7 laptop.  I was just editing a photo and it froze.  I can't x out or close the window or close the program.  I tried escape... and numerous tries to close the program but it's frozen solid.  I'm on hold with my tech support but they're all backed up.
thanks,
Pam

If you aren't getting any error messages than the only way is to re-install the package using an Administrator account or a user with Administrator privileges.
You have got the DVDs for the product and serial number, right?  If not then first gather this necessary information before doing anything so that frustration doesn't build up when you come to it.  Finding information can be a daunting task for some.

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    Ratings:0
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