Photoshop elements 12 freezes my computor

why does photoshop elements 12 freeze up when I'm in the editor. I'm using a surface pro tablet and I can't get out of the program. this happens frequently but not always thanks

susan
As John points out, you have posted in the wrong forum if your program is Photoshop Elements 12 (photo editor).
You can repost the thread in the Adobe Photoshop Elements Forum. See John's link to it. Or you could wait for a moderator here to see your thread here and move it from here to there. I suspect that the quicker route is for you to repost the thread in the Adobe Photoshop Elements Forum with lots of details.
What you have posted so far is not really enough to get to the core of the issue in the Adobe Photoshop Elements Forum..
ATR

Similar Messages

Photoshop Elements freezing on os x yosemite

I have updated to os x yosemite and now photoshop element freezes. How can I fix this?

Hi,
We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).
We have been actively working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update of Yosemite(MAC 10.10).
In the meanwhile, you have two options to work around this problem:
1. Option1: Use a mouse instead of the trackpad
2. Option2: Install a plug-in which should workaround the problem
Plug-in installation instructions:
1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:
• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/
You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".
Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove this plugin once the issue is officially resolved by Apple.
If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.
Hope this helps!
Regards,
vaishali

Photoshop Elements freezes up

My Photoshop Elements freezes up after 30 seconds to 3 minutes of use. What can I do to fix this?

If your problem is not resolved yet , then please try resetting preferences. Follow below steps
Close Elements.
Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.

Photoshop Elements Freezing on Attempt to Save to NAS

Hi,
I've just installed Photoshop Elements 11 on a Win 8 system and now whenever I try and save an edited JPEG back to the NAS, photoshop freezes, task status is not responding and it leaves thousands of ~psxxx.tmp files on the NAS. Only way I can get out is using the Task Manager to kill it .
Been using Elements 9 up till recently without any problems so am now completely mystified?
I can save fine to a local hard disk however that really is not what I want to do and don't see what the issue is with the NAS - its a QNAP and solid as a rock and have been using it for ages.
I can't see anyone else having similar problems and hoping someone can help?

Hi,
We sincerely apologize for the problem customers are facing while using a trackpad with Photoshop Elements 11 & 12 on Mac OSX 10.10 (Yosemite).
We have been actively working with Apple to resolve this problem as quickly as possible. We're hopeful this will get completely resolved in an upcoming update of Yosemite(MAC 10.10).
In the meanwhile, you have two options to work around this problem:
1. Option1: Use a mouse instead of the trackpad
2. Option2: Install a plug-in which should workaround the problem
Plug-in installation instructions:
1. Close Photoshop Elements
2. Download this zip file to a location you can easily find (e.g. your desktop)
3. Unzip the file, WhiteWindowWorkaround.plugin, and move it to the Plug-In folder:
• For Elements 12 – //Applications/Adobe Photoshop Elements 12/Support Files/Plug-Ins/
• For Elements 11 - //Applications/Adobe Photoshop Elements 11/Support Files/Plug-Ins/
You can verify the plug-in is installed by launching the Photoshop Elements Editor and choosing Help > System Info... Scroll to the bottom of the text in the dialog and look for the plug-in name "WhiteWindowWorkaround.plugin".
Note: This plugin is a temporary workaround and should be used until this issue is addressed in Mac OSX 10.10 (Yosemite). Please remove this plugin once the issue is officially resolved by Apple.
If you are using a stylus in conjunction with a trackpad, you might see issues with your trackpad. Workaround in this particular case is to use mouse instead of the trackpad.
Hope this helps!
Regards,
vaishali

Photoshop Elements freezes during launch

I have posted this before, and will do so again. I am using Photoshop Elements 13.x with a Mac OS X Yosemite installation. The program freezes during startup. If I follow the advice found HERE:
A Reminder for Mac Folks upgrading to Yosemite | Barbara's Sort-of-Tech Blog
And then restart my computer, the program will load and function properly a few times. It might be once, twice... or five times. But soon enough I have to repeat the procedure. It's unacceptable and if Adobe can't offer support or a solution I would like to know how to obtain a refund.

Hello? Is there anybody out there?

Photoshop Elements freezing new iMac Alum 20"

I know a lot of people have noticed freezing with Leopard in general but we have tied it to Photoshop Elements.
New Alum 20" iMac.
After initial install of Leopard we experienced no issues with freezing. The computer was running great.
Then we installed PhotoShop Elements (latest version bought < 1 month ago) and then the computer wouldn't last 20min without freezing. Removed Photoshop and reinstalled. Still Freezing. Stripped out Photoshop and computer is now running fine for the last 24hr.
Anyone experience this? We need to get photoshop back on the system but I'm not willing to risk continuous freezing. Anyway to trouble shoot this further. I'm curious if its the Adobe Bridge application, the update utility or PS itself. We also noticed a drop in performance of IPhoto once we installed PS which returned after PS was removed.
I'm defining freezing as No keyboard input, the mouse is responsive and moves but unable to click on any buttons. The only way to recover is to force the computer to shutdown with the power button.
Mainly looking for any troubleshooting techniques for handling such a problem.
Thanks Mark

PS runs fine on my Mac under Leopard, but I've yet to launch Bridge since the update.... Have you used Bridge yet? I think it isn't compatible with Leopard, but PS is completely Leopard compatible........

I have just upgraded to Yosemite and now Photoshop Elements freezes when using spot healing or clone stamp, is there an update due?

I have just updated to OSX10.10 Yosemite and now Elements freezes when using spot healing or clone stamp.

If you are using track pad, please use mouse and see if your issue is resolved.
Moreover, this issue has been resolved in PSE 13. You can give it atry as well.
Thanks!!

Photoshop elements freezes when I use a tool since I got yosemite

I really need help fixing this ASAP!!Please help!

Photoshop Elements doesn't respond when you use editing tools in Mac OS X 10.10

Adobe Photoshop Elements 10 freezes on startup

Hi,
I am having issues with Adobe Photoshop Elements 10, When I first load the software, it asks me if I want to use the "Organize" or the "Edit". When I choose "Edit", it loads the program, but I am unable to click on any options or toolbars as it freezes for around 3 minutes (says not responding) until it eventually kicks in and loads, I am then able to use the software perfectly.
On startup, is it trying to run updates or talk to Adobe for any reason, and can I turn this off?
Also, has anyone had the same problem? Help would be appreciated!
Thanks
Ian

OK let’s deal with the Editor. The editor saved prefs often get corrupted. You may need to rebuild the editor preferences to resolve any conflicts.
Hold down the Ctrl+Shift+Alt keys and simultaneously click on the Edit button on the welcome screen. Release the three keys and look behind the welcome screen by closing it. Or hold down the keys whilst double clicking on the desktop icon for PhotoshopElementsEditor.exe
You should see a pop up box with the words: Delete Adobe Photoshop Elements Settings File?
Click on Yes
Wait whilst it rebuilds the preferences.

Photoshop Elements 13 on Windows 8.1, window freezes on startup

I bought Photoshop & Premiere Elements a few weeks ago to run on a new Windows 8.1 computer. I entered the serial numbers of both programs during installation. Premiere has been working all along. Photoshop worked for a few days, then the window started freezing. I have to kill it with Task Manager. I followed the trouble shooting guide and did things like reinstalling, running in different accounts and so on. I even reinstalled a Windows backup onto a different hard drive and did a fresh install of Photoshop and Premiere. All the reinstalled versions of Photoshop have frozen as soon as I tried them, and Premiere has always worked. I've also tried disabling my firewall before starting up Photoshop, and that didn't make any difference either.
I've had two Chat sessions with support and they've had remote access to my machines. They've tried a few things like changing permissions on some files and asking me to reinstall yet again, but basically they haven't accomplished anything.
I've notice that when the Window is unresponsive, Task Manger shows that Photoshop is using a small amount of CPU.
In order to get some idea what might be going on, I've tried running Microsoft Sysinternals Process Monitor while the Window is frozen. It appears that the Photoshop Editor process is in a loop that runs 3 or 4 times a second and makes about 13 system calls. The stack tracebacks all include entry points in AMTValidateProductLicense in amtlib.dll.
I can't imagine why it's doing the same thing over and over instead of telling me what it's unhappy about so I can try to make it happy. Most places I've worked would regard this sort of behavior as a bug.
I hope this is enough information for someone at Adobe to figure out what's going on. I have a saved procmon log with all the details that's about 800K bytes. I could send it to Adobe if it would be any help to you.
One more detail: At the time things stopped working, I was having some problems with sharing printers & scanners that was causing anything that tried to access a printer to freeze, so I had to exit unceremoniously from several programs including Photoshop a few times.
I'm working with a new DVD purchased from Amazon for this computer. It's been reinstalled several times on two different hard drives, but always in the same computer.
If you're unable to fix this, I'll be returning it to Amazon for a refund. I could write my own program to open a window and then freeze if I wanted one.

I've got things working now. The process I followed was:
1. Reboot in safe mode
2. Run Photoshop elements. It worked in safe mode.
3. Unplug the network cable
4. Restart in normal mode
5. Run Photoshop elements. It worked with the cable unplugged.
6. Exit out of Photoshop
7. Plug in the network cable
8. Now Photoshop seems to start up normally.
It seemed to me that the problem had something to do with license validation. In safe mode there's no network connection, which might disrupt validation. When I left out steps 3, 4 and 5, it still didn't work. After doing that once, it seems to work. If it stops working, I'll post another reply here.
YMMV.

Photoshop Elements 6 Freezing, I need help, please.

I got the program along with the Wacom Tablet I got, not too long back.
It worked for a while, but then started freezing at random moments.
But now, I can never open it without it freezing about 30 seconds after launch.
I checked the FAQ's and Trouble-Shooting section, but everything seems in order.
I just updated my Mac (10.5.6) and I have high enough Ram.
It's not the disk and I haven't messed with the folder it came in since I installed it.
(Didn't touch it then either)
Oh, and I have updated the program itself to the latest udate I can get.
The only thing I haven't tryed is Uninstall and reinstall it.
This program was really helpful when I could use it, and I would love to be able to use it again.
Thanks for the help.

>(10.5.6)
Why? Why not 10.5.8?
In any case, go to your username>library>preferences and delete:
com.adobe.Photoshop.Elements.plist
Adobe Photoshop Elements 6 paths
Adobe Photoshop Elements 6 settings
Opera preferences (if you have it)
Repair permissions and try again. If it still crashes to go Applications>Adobe Photoshop Elements 6>Plug-ins>import/export and delete the adobe TWAIN driver (note that if you have an epson scanner it may not work properly after doing this).

Photoshop elements 13 FREEZING every time with Mac OS X Yosemite

Just purchased Photoshop elements 13, upgrading from version 10. 10 was running slow in editor so I thought the latest version would be faster but not only is it slower & stickier but I can not open the organizer. It freezes every time & I can not see my catalog pics. A few pics load & the rest are question marks or sand timer.....Then it freezes completely & I can not do anything until I force quit. I've tried most of the trouble shooting listed but NOTHING is working!! Please HELP!!!! So frustrating!!!!

yes, Adobe Photoshop Elements 13 for Mac, Windows - System requirements

Problems with Photoshop Elements 11 freezing up

I recently upgraded from Elements 9 to Elements 11. Now when I work in the Organizer or Editor the program frequently freezes up and then displays the message "program not responding". If I wait long enough - several minutes - it begins to run again. I never had this problem with Elements 9

My primary disk when i open elements 11 for all the time working, mouse cursor lagging and swaping. All my operation on Photoshop Elements is not instantly.
I install yesterday fresh Windows 7 with all updates of corse. Problem persist.
This is my log from PSE:
Wersja Adobe Photoshop Elements: 11.0 (11.0 (20120922.r.32287)) x32
System operacyjny: Windows 7 64 bity
Wersja: 6.1 Service Pack 1
Architektura systemu: Intel rodzina CPU:6, Model:10, Stopień:5 z MMX Liczba całkowita SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Fizyczny licznik procesora: 8
Szybkość procesora: 2672 MHz
Wbudowana pamięć: 12279 MB
Wolna pamięć: 8991 MB
Pamięć dostępna dla programu Photoshop Elements: 3255 MB
Pamięć używana przez program Photoshop Elements: 71 %
Rozmiar płytki obrazu: 128K
Poziomy pamięci podręcznej obrazu: 6
Monitor: 2
Granice ekranu:= góra: 0, lewa strona: -1920, dół: 1080, prawa strona: 0
Monitor: 1
Granice ekranu:= góra: 0, lewa strona: 0, dół: 1200, prawa strona: 1920
Numer karty wideo: 1
Karta wideo: NVIDIA GeForce GTX 570
Wersja sterownika: 9.18.13.1106
Data sterownika: 20130118000000.000000-000
Sterownik karty wideo: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Tryb wideo: 1920 x 1200 x 4294967296 colors
Podpis karty wideo: NVIDIA GeForce GTX 570
Pamięć karty wideo: 1280 MB
Folder aplikacji: C:\Program Files (x86)\Adobe\Photoshop Elements 11\
Tymczasowa ścieżka pliku: C:\Users\SOBTAI~1\AppData\Local\Temp\
Magazyn programu Photoshop Elements ma we/wy asynchroniczne włączony
Dyski magazynujące:
C:\, 244,1G, 189,0G wolne
Wymagany folder wtyczek: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\
Podstawowy folder wtyczek: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\
Dodatkowy folder wtyczek: nie ustawiony
Zainstalowane składniki:
   ACE.dll   ACE 2011/03/29-16:11:44   63.457850   63.457850
   adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786
   AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0
   AdobeOwl.dll   Adobe Owl 2012/06/20-18:39:56   4.1.9   78.509892
   AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
   AdobePDFL.dll   PDFL 2011/03/29-16:11:44   63.378681   63.378681
   AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654
   AdobeXMP.dll   Adobe XMP Core 2010/10/12-08:45:30   63.139439   63.139439
   AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777
   adobe_caps.dll   Adobe CAPS   4,0,42,0
   Adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.2.0.4 (BuildVersion: 2.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
   AGM.dll   AGM 2011/03/29-16:11:44   63.457850   63.457850
   ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56
   aif_core.dll   AIF   3.0   1.486530
   aif_ogl.dll   AIF   3.0   1.486530
   amtlib.dll   AMTLib   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
   amtservices.dll   AMTServices   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
   ARE.dll   ARE 2011/03/29-16:11:44   63.457850   63.457850
   asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1
   AXE8SharedExpat.dll   AXE8SharedExpat   3.3   49.279053
   AXEDOMCore.dll   AXEDOMCore   3.3   49.279053
   AXSLE.dll   AXSLE   3.3   49.279053
   Bib.dll   BIB 2011/03/29-16:11:44   63.457850   63.457850
   BIBUtils.dll   BIBUtils 2011/03/29-16:11:44   63.457850   63.457850
   boost_threads.dll   DVA Product   5.0.0
   cg.dll   NVIDIA Cg Runtime   2.0.0015
   cgGL.dll   NVIDIA Cg Runtime   2.0.0015
   CoolType.dll   CoolType 2011/03/29-16:11:44   63.457850   63.457850
   data_flow.dll   AIF   3.0   1.486530
   dvaadameve.dll   DVA Product   5.0.0
   dvacore.dll   DVA Product   5.0.0
   dvaui.dll   DVA Product   5.0.0
   ems.dll   Elements Organizer   11.0
   ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205   61.423205
   FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1
   FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777
   filter_graph.dll   AIF   3.0   1.486530
   hydra_filters.dll   AIF   3.0   1.486530
   icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896
   icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896
   image_compiler.dll   AIF   3.0   1.486530
   image_flow.dll   AIF   3.0   1.486530
   image_runtime.dll   AIF   3.0   1.486530
   JP2KLib.dll   JP2KLib 2011/03/29-16:11:44   63.196876   63.196876
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0
   LogSession.dll   LogSession   2.1.2.1640
   MPS.dll   MPS 2011/05/24-09:45:42   63.464027   63.464027
   MSVCP100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1
   MSVCP71.dll   Microsoft® Visual Studio .NET   7.10.3077.0
   MSVCR100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1
   MSVCR71.dll   Microsoft® Visual Studio .NET   7.10.3052.4
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop Elements Editor   11.0
   platform.DLL   Adobe Help System   1, 0, 0, 1
   Plugin.dll   Adobe Photoshop Elements Editor   11.0
   PSArt.dll   Adobe Photoshop Elements Editor   11.0
   PSViews.dll   Adobe Photoshop Elements Editor   11.0
   ScCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205
   shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300
   Tbb.dll   Intel(R) Threading Building Blocks for Windows   2, 2, 2009, 1011
   updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
   WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
Wtyczki wymagane:
   ADM 3.11x01
   Akcentowanie krawędzi 12.0
   Akwarele 12.0
   Auto-podział 11.0.0.0 (11.0 (20120922.r.32287))
   Blask neonu 12.0
   Błyszczące krawędzie 12.0
   BMP 12.0.2
   Bryły 3D 12.0.2
   Bryzganie 12.0
   Camera Raw 7.4
   Chmury 12.0.2
   Chmury różnicowe 12.0.2
   Chrom 12.0
   Ciemne kreski 12.0
   Cienkopis 12.0
   CompuServe GIF 12.0.2
   Dodanie tekstury 12.0
   Efekty świetlne 12.0.4 (12.0.4x001)
   Fala 12.0.2
   Falowanie 12.0.2
   Filtr do kadrowania i prostowania zdjęć 12.0.2
   Filtr Pakiet obrazów 12.0.4 (12.0.4x001)
   Flara obiektywu 12.0.2
   Foliowanie 12.0
   Fresk 12.0
   Gąbka 12.0
   Galeria filtrów 12.0
   Inteligentne rozmycie 12.0.2
   Kolorowanie kredkami 12.0
   Komiks NO VERSION
   Kontury tuszem 12.0
   Korekta zniekształceń aparatu 12.0.2
   Kreda i węgiel 12.0
   Kreskowanie 12.0
   Krystalizacja 12.0.2
   Kserokopia 12.0
   Maźnięcia farbą 12.0
   Mezzotinta 12.0.2
   Mokry papier 12.0
   Morskie fale 12.0
   Napylone linie 12.0
   Obsługa skryptów 12.0.4
   Obsługa WIA 12.0.4 (12.0.4x001)
   Obsługa wieloprocesorowa 12.0.4 (12.0.4x001)
   Odczyt znaku wodnego 4.0
   Ołówek Conté 12.0
   OnEdge 1, 0, 0, 1
   Operacja Matlab 12.0.4 (12.0.4x001)
   Papier listowy 12.0
   Pastele 12.0
   Patchwork 12.0
   Pióro i tusz... NO VERSION
   Pixar 12.0.4 (12.0.4x001)
   Płytki 12.0.2
   Płytki mozaiki 12.0
   PNG 12.0.2
   Pociągnięcia pod kątem 12.0
   Podkład 12.0
   Posteryzacja krawędzi 12.0
   Poszarpane krawędzie 12.0
   Powieść graficzna NO VERSION
   Przemieszczanie 12.0.2
   Punktylizacja 12.0.2
   Rastrowanie koloru 12.0.2
   Relief 12.0
   Rozmycie promieniste 12.0.2
   Rozmycie soczewkowe 12.0
   Ścinanie 12.0.2
   Ściśnięcie 12.0.2
   Sferyzacja 12.0.2
   Siatka pęknięć na filmie 12.0
   Skraplanie 12.0.1
   Smużenie 12.0
   Solaryzacja 12.0.2
   Spękalina 12.0
   Średnia 12.0.2
   Stempel 12.0
   Suchy pędzel 12.0
   Sumi-e 12.0
   Szkło 12.0
   Szpachla malarska 12.0
   Sztukateria 12.0
   TextureSelect 12.0.4 (12.0.4x001)
   Układy FastCore 12.0.4 (12.0.4x001)
   Układy MMXCore 12.0.4 (12.0.4x001)
   Wariacje koloru 12.0.4 (12.0.4x001)
   Węgiel drzewny 12.0
   Wiatr 12.0.2
   Wirówka 12.0.2
   Witraż 12.0
   Włókna 12.0.2
   Współrzędne biegunowe 12.0.2
   Współrzędne biegunowe 12.0.4 (12.0.4x001)
   Wycinanka 12.0
   Wypełnienie teksturą 12.0.4 (12.0.4x001)
   Wyprostuj i wykadruj obraz 12.0.4 (12.0.4x001)
   Wyprostuj obraz 12.0.4 (12.0.4x001)
   Wzór rastra 12.0
   Zapisz dla Internetu i urządzeń 12.0
   Ziarno 12.0
   Ziarno błony fotograficznej 12.0
   Zmiękczona poświata 12.0
   Zygzak 12.0.2
Wtyczki opcjonalne i wtyczki innych firm:
   Klatka z wideo 6.0
   Moduł wyodrębniający 12.0.4 (12.0.4x001)
   PhotomergeUI 12.0.4 (12.0.4x001)
Wtyczki, których wczytanie nie powiodło się: BRAK
Zainstalowane urządzenia TWAIN: BRAK

Adobe Photoshop Elements 10 Version 10.0 FREEZING~

Hello, there. I'm having some issues with my Adobe Photoshop Elements 10, version 10.0.
For some reason, every single time I click on "Editor", it will freeze after it gets to the FINAL screen saying "Initializing".
I'm running Windows 7 64bit, Toshiba Sattelite
Software came as a bundle, for Christmas, with my new Intuos Creative Pen and Touch tablet.
I'm a graphics artist and NEED this photoshop to add watermarks and texts to the works I make.
I've tried giving it more than an hour to load up, emptied my disc spaces, defrag'd my harddrives, cleared my settings..
Everything listed on these forums. None of these seem to work.
I even tried contact Adobe Customer Support.. but they said they no longer help people with support once they come out with a newer model for sale.
(A HUGE dissapointment, mind you)
So, I'm going to include a screenshot of the way it's behaving here, so there is NO mix up on the issue at hand.
http://fc08.deviantart.net/fs71/f/2014/005/f/f/photoshoperror_by_pokebra-d711mog.png
http://fc05.deviantart.net/fs70/f/2014/005/e/b/photoshoperror2_by_pokebra-d711mn8.png
Any advice on how to fix this issue would be greatly appreciated..
Thanks a ton~

Freezing is very common in the last two weeks because USA itself is frozen with vortex of snow and ice. I hear white bears are roaming streets NYC.
In your case, assuming you are sitting in a warm room, give three finger salute AND click on the Editor icon to see if it clears the preferences file and start in default mode. To do this:
1) Press CTRL+ALT+SHIFT and Click on the Editor icon at the welcome screen. the process is similar to this one at this link: <http://forums.adobe.com/message/5983210#5983210> except that you need to click on the Editor icon.
Hope this helps.

Adobe Photoshop Elements 12.1 freezes

I have not been able to get any help at all on the following issue: I just installed MacOS X Yosemite on my MacBook Air 2011. After installing Yosemite I installed the Photoshop Elements 12.1 upgrade, but now when I open the program and try to use the tools, the program freezes. How do I fix this problem?
After I go through all the list of suggested help items on your support page, at the end there is a notice posted that says: "Still need help? Contact us." When I click on that link, it just takes me back to where I started. Very frustrating!!!
There doesn't seem to be any way to get official help for my problem. Can someone please help me with this???
My name is Philip StrackbeinPhone: (414) 431-6356Email: [email protected]

I have had the same experience. I do know that there is a bluetooth issue and trackpads causing the crashing. I would like to know that if both Apple and Adobe won't fix the bug, what type of mouse do they recommend using that shares the same flexibility and abilities as the track pad but works with PSE 12. Also, I just purchased PSE 12 and don't want to buy the upgrade at full price. Will there be any discounts given to those who own 12? I know these comments are not entirely crash related but needed to include them.

Photoshop elements 12 freezes my computor

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