Photoshop Elements 12 freezes

When I try to place a photo into a new file, I get the color wheel that just keeps turning.  After waiting for several minutes, I have to force quit.  Any ideas???  Same thing happened to me with 11, which is why I bought 12, hoping it wouldn't happen.

Which OS are you on? Is the issue happening in PSE Editor?
Thanks
Andaleeb

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    System operacyjny: Windows 7 64 bity
    Wersja: 6.1 Service Pack 1
    Architektura systemu: Intel rodzina CPU:6, Model:10, Stopień:5 z MMX Liczba całkowita SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
    Fizyczny licznik procesora: 8
    Szybkość procesora: 2672 MHz
    Wbudowana pamięć: 12279 MB
    Wolna pamięć: 8991 MB
    Pamięć dostępna dla programu Photoshop Elements: 3255 MB
    Pamięć używana przez program Photoshop Elements: 71 %
    Rozmiar płytki obrazu: 128K
    Poziomy pamięci podręcznej obrazu: 6
    Monitor: 2
    Granice ekranu:=  góra: 0, lewa strona: -1920, dół: 1080, prawa strona: 0
    Monitor: 1
    Granice ekranu:=  góra: 0, lewa strona: 0, dół: 1200, prawa strona: 1920
    Numer karty wideo: 1
    Karta wideo: NVIDIA GeForce GTX 570
    Wersja sterownika: 9.18.13.1106
    Data sterownika: 20130118000000.000000-000
    Sterownik karty wideo: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
    Tryb wideo: 1920 x 1200 x 4294967296 colors
    Podpis karty wideo: NVIDIA GeForce GTX 570
    Pamięć karty wideo: 1280 MB
    Folder aplikacji: C:\Program Files (x86)\Adobe\Photoshop Elements 11\
    Tymczasowa ścieżka pliku: C:\Users\SOBTAI~1\AppData\Local\Temp\
    Magazyn programu Photoshop Elements ma we/wy asynchroniczne włączony
    Dyski magazynujące:
      C:\, 244,1G, 189,0G wolne
    Wymagany folder wtyczek: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Required\
    Podstawowy folder wtyczek: C:\Program Files (x86)\Adobe\Photoshop Elements 11\Plug-Ins\
    Dodatkowy folder wtyczek: nie ustawiony
    Zainstalowane składniki:
       ACE.dll   ACE 2011/03/29-16:11:44   63.457850   63.457850
       adbeape.dll   Adobe APE 2011/01/17-12:03:36   64.452786   64.452786
       AdobeLinguistic.dll   Adobe Linguisitc Library   5.0.0  
       AdobeOwl.dll   Adobe Owl 2012/06/20-18:39:56   4.1.9   78.509892
       AdobeOwlCanvas.dll   Adobe Owl Canvas   3.0.68   61.2954
       AdobePDFL.dll   PDFL 2011/03/29-16:11:44   63.378681   63.378681
       AdobePIP.dll   Adobe Product Improvement Program   6.0.0.1654  
       AdobeXMP.dll   Adobe XMP Core 2010/10/12-08:45:30   63.139439   63.139439
       AdobeXMPFiles.dll   Adobe XMP Files   5.0   61.134777
       adobe_caps.dll   Adobe CAPS   4,0,42,0  
       Adobe_OOBE_Launcher.dll   Adobe OOBE Launcher   2.2.0.4 (BuildVersion: 2.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
       AGM.dll   AGM 2011/03/29-16:11:44   63.457850   63.457850
       ahclient.dll    AdobeHelp Dynamic Link Library   1,7,0,56  
       aif_core.dll   AIF   3.0   1.486530
       aif_ogl.dll   AIF   3.0   1.486530
       amtlib.dll   AMTLib   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
       amtservices.dll   AMTServices   4.2.0.4 (BuildVersion: 4.2; BuildDate: Wed Apr 27 2011 21:49:00)   1.000000
       ARE.dll   ARE 2011/03/29-16:11:44   63.457850   63.457850
       asneu.dll    AsnEndUser Dynamic Link Library   1, 7, 0, 1  
       AXE8SharedExpat.dll   AXE8SharedExpat   3.3   49.279053
       AXEDOMCore.dll   AXEDOMCore   3.3   49.279053
       AXSLE.dll   AXSLE   3.3   49.279053
       Bib.dll   BIB 2011/03/29-16:11:44   63.457850   63.457850
       BIBUtils.dll   BIBUtils 2011/03/29-16:11:44   63.457850   63.457850
       boost_threads.dll   DVA Product   5.0.0  
       cg.dll   NVIDIA Cg Runtime   2.0.0015  
       cgGL.dll   NVIDIA Cg Runtime   2.0.0015  
       CoolType.dll   CoolType 2011/03/29-16:11:44   63.457850   63.457850
       data_flow.dll   AIF   3.0   1.486530
       dvaadameve.dll   DVA Product   5.0.0  
       dvacore.dll   DVA Product   5.0.0  
       dvaui.dll   DVA Product   5.0.0  
       ems.dll   Elements Organizer   11.0  
       ExtendScript.dll   ExtendScript 2010/03/05-08:21:15   61.423205   61.423205
       FaceDetector.dll   FaceDetector 0000/00/00-00:00:00   2.0.1.1   2.0.1.1
       FileInfo.dll   Adobe XMP FileInfo   5.0   61.134777
       filter_graph.dll   AIF   3.0   1.486530
       hydra_filters.dll   AIF   3.0   1.486530
       icucnv36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
       icudt36.dll   International Components for Unicode 2009/06/17-13:21:03    Build gtlib_main.9896  
       image_compiler.dll   AIF   3.0   1.486530
       image_flow.dll   AIF   3.0   1.486530
       image_runtime.dll   AIF   3.0   1.486530
       JP2KLib.dll   JP2KLib 2011/03/29-16:11:44   63.196876   63.196876
       libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
       libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   10.0  
       LogSession.dll   LogSession   2.1.2.1640  
       MPS.dll   MPS 2011/05/24-09:45:42   63.464027   63.464027
       MSVCP100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1  
       MSVCP71.dll   Microsoft® Visual Studio .NET   7.10.3077.0  
       MSVCR100.dll   Microsoft® Visual Studio® 2010   10.00.30319.1  
       MSVCR71.dll   Microsoft® Visual Studio .NET   7.10.3052.4  
       pdfsettings.dll   Adobe PDFSettings   1.04  
       Photoshop.dll   Adobe Photoshop Elements Editor   11.0  
       platform.DLL   Adobe Help System   1, 0, 0, 1  
       Plugin.dll   Adobe Photoshop Elements Editor   11.0  
       PSArt.dll   Adobe Photoshop Elements Editor   11.0  
       PSViews.dll   Adobe Photoshop Elements Editor   11.0  
       ScCore.dll   ScCore 2010/03/05-08:21:15   61.423205   61.423205
       shfolder.dll   Microsoft(R) Windows (R) 2000 Operating System   5.50.4027.300  
       Tbb.dll   Intel(R) Threading Building Blocks for Windows   2, 2, 2009, 1011  
       updaternotifications.dll   Adobe Updater Notifications Library   2.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   2.0.0.15
       WRServices.dll   WRServices Thursday January 21 2010 12:13:3   Build 0.11423   0.11423
    Wtyczki wymagane:
       ADM 3.11x01
       Akcentowanie krawędzi 12.0
       Akwarele 12.0
       Auto-podział 11.0.0.0 (11.0 (20120922.r.32287))
       Blask neonu 12.0
       Błyszczące krawędzie 12.0
       BMP 12.0.2
       Bryły 3D 12.0.2
       Bryzganie 12.0
       Camera Raw 7.4
       Chmury 12.0.2
       Chmury różnicowe 12.0.2
       Chrom 12.0
       Ciemne kreski 12.0
       Cienkopis 12.0
       CompuServe GIF 12.0.2
       Dodanie tekstury 12.0
       Efekty świetlne 12.0.4 (12.0.4x001)
       Fala 12.0.2
       Falowanie 12.0.2
       Filtr do kadrowania i prostowania zdjęć 12.0.2
       Filtr Pakiet obrazów 12.0.4 (12.0.4x001)
       Flara obiektywu 12.0.2
       Foliowanie 12.0
       Fresk 12.0
       Gąbka 12.0
       Galeria filtrów 12.0
       Inteligentne rozmycie 12.0.2
       Kolorowanie kredkami 12.0
       Komiks NO VERSION
       Kontury tuszem 12.0
       Korekta zniekształceń aparatu 12.0.2
       Kreda i węgiel 12.0
       Kreskowanie 12.0
       Krystalizacja 12.0.2
       Kserokopia 12.0
       Maźnięcia farbą 12.0
       Mezzotinta 12.0.2
       Mokry papier 12.0
       Morskie fale 12.0
       Napylone linie 12.0
       Obsługa skryptów 12.0.4
       Obsługa WIA 12.0.4 (12.0.4x001)
       Obsługa wieloprocesorowa 12.0.4 (12.0.4x001)
       Odczyt znaku wodnego 4.0
       Ołówek Conté 12.0
       OnEdge 1, 0, 0, 1
       Operacja Matlab 12.0.4 (12.0.4x001)
       Papier listowy 12.0
       Pastele 12.0
       Patchwork 12.0
       Pióro i tusz...  NO VERSION
       Pixar 12.0.4 (12.0.4x001)
       Płytki 12.0.2
       Płytki mozaiki 12.0
       PNG 12.0.2
       Pociągnięcia pod kątem 12.0
       Podkład 12.0
       Posteryzacja krawędzi 12.0
       Poszarpane krawędzie 12.0
       Powieść graficzna NO VERSION
       Przemieszczanie 12.0.2
       Punktylizacja 12.0.2
       Rastrowanie koloru 12.0.2
       Relief 12.0
       Rozmycie promieniste 12.0.2
       Rozmycie soczewkowe 12.0
       Ścinanie 12.0.2
       Ściśnięcie 12.0.2
       Sferyzacja 12.0.2
       Siatka pęknięć na filmie 12.0
       Skraplanie 12.0.1
       Smużenie 12.0
       Solaryzacja 12.0.2
       Spękalina 12.0
       Średnia 12.0.2
       Stempel 12.0
       Suchy pędzel 12.0
       Sumi-e 12.0
       Szkło 12.0
       Szpachla malarska 12.0
       Sztukateria 12.0
       TextureSelect 12.0.4 (12.0.4x001)
       Układy FastCore 12.0.4 (12.0.4x001)
       Układy MMXCore 12.0.4 (12.0.4x001)
       Wariacje koloru 12.0.4 (12.0.4x001)
       Węgiel drzewny 12.0
       Wiatr 12.0.2
       Wirówka 12.0.2
       Witraż 12.0
       Włókna 12.0.2
       Współrzędne biegunowe 12.0.2
       Współrzędne biegunowe 12.0.4 (12.0.4x001)
       Wycinanka 12.0
       Wypełnienie teksturą 12.0.4 (12.0.4x001)
       Wyprostuj i wykadruj obraz 12.0.4 (12.0.4x001)
       Wyprostuj obraz 12.0.4 (12.0.4x001)
       Wzór rastra 12.0
       Zapisz dla Internetu i urządzeń 12.0
       Ziarno 12.0
       Ziarno błony fotograficznej 12.0
       Zmiękczona poświata 12.0
       Zygzak 12.0.2
    Wtyczki opcjonalne i wtyczki innych firm:
       Klatka z wideo 6.0
       Moduł wyodrębniający 12.0.4 (12.0.4x001)
       PhotomergeUI 12.0.4 (12.0.4x001)
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