Photoshop Elements 12 frustration. "Bar" kept saying "Initiating".

Mac version and I only use on occasion when I want to color balance with this program. When I was trying to use it, it would have a "bar" and would say it was initiating. Never got past that. I don't have a disc for it. Finally dragged it into the garbage hoping for the software to reinstall. But "No". I could not drag it back out and finally deleted. Called Photoshop and was referred to "chat". Went to chat and they referred me to forums.......... Pfffff. Because it's the old version which I upgraded Feb a year ago! I have a disc for a windows version but does me no good! In all!!!!!!!! This is my 2 purchase with one upgrade of elements!
I don't wish to argue this to death but simply figure that I will purchase again and hope that I can get a disc for it this time to avoid being at the mercy of this happening again.
Any opinions!

Amazing! What a difference a person can make! So.... I chat again in Adobe chat but this time with a "sales" person and walla! I am now downloading my "lost" Photoshop Elements 12! It's all in how a person chooses to help or not help and Sander helped! Humbly thankful! Issue resolved!

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I went through all the steps to download the trial of Adobe Photoshop Elements 13. It says download completed, but nothing happened afterwards prompting to launch the program. I checked finder (MAC OS) and couldn't find it. Only have Adobe download assist

I went through all the steps to download the trial of Adobe Photoshop Elements 13. It says download completed, but nothing happened afterwards prompting to launch the program. I checked finder (MAC OS) and couldn't find it. Only have Adobe download assistant. How do I open and run the program?

Jediii please see Photoshop Elements 13 download complete. What to do next? where this topic was just discussed.

On my MacBook Pro running )SX 10.9.5 when I go to Contact Sheet II on Photoshop Elements 12 Editor it say The Operation could not be completed...The file or directory cannot be found...help.. ?Derek

On my MacBook Pro running )SX 10.9.5 when I go to Contact Sheet II on Photoshop Elements 12 Editor it says The Operation could not be completed...The file or directory cannot be found...help.. ?
Derek

See if this solution works:
https://forums.adobe.com/thread/1623951?q=contact%20sheet

Photoshop elements does not open, says "gathering user info...."

photoshop elements does not open, says "gathering user info...."

Hi,
Please try couple of probable solutions as mentioned below:
Solution 1:
1. Close Elements.
2. Launch the Photoshop Elements Welcome Screen and hold down ctrl + alt + shift as you click Editor.
3. Continue to hold the keys until you see a message box asking if you want to delete Photoshop Elements settings file; click Yes. Elements will open with default preferences.
Solution 2: In case any network printer is attached try to launch without network or printer uninstall or make different printer as default.
Solution 3: Try launching with anti-virus off or removing PSE from conflicting list.
Solution 4:
On the drive on which you have installed PSE,on my machine it is on C:
Go to C:\Program Files\Adobe\Photoshop Elements 9\Locales\<locale>\Plug-Ins\Import-Exportand you will find twain plug-in. Remove that plug-in from that location and copy it somewhere else.
Now launch PSE and check if it works.
Solution 5: Try with admin account or right click and select run as admin. or try directly from .exe
For related post for Twain please see this:http://forums.adobe.com/message/2954743#2954743
Thanks,
Garry

I have a used iMac, HD wiped, OS 10.6.8 freshly installed w/Rosetta, Photoshop Elements won't start saying "could not complete because of missing or invalid personalization info." previous owner's name still there preventing initialing?

I have a used iMac, HD wiped clean, OS 10.6.8 freshly installed w/Rosetta, Photoshop Elements was installed but won't start saying "could not complete because of missing or invalid personalization info." is previous owner's name somehow still there preventing initialing? How do I remove and install my own? I don't understand as HD was completely wiped with no OS when I got it.

I think Adobe allows their software to be installed on 2 computers only. However, if say you buy another computer and wish to install PSE on the new computer ( effectively a 3rd computer as far as Adobe is concerned ) PSE needs to be properly uninstalled ie not simply by uninstalling using the operating system's uninstall process. It needs to be uninstalled using the Adobe uninstall process that is contained within the software.
You should then be given a prompt as to whether you will be reinstalling on the same computer or if you wish to remove altogether. If the latter, then all traces are removed and the software can be (re) installed on the new computer.
If, unknown to yourself, the software had been installed on 2 computers and although you or the previous may have wiped the hard drive clean, as far as Adobe is concerned the software is still ' registered / assigned ' to 2 computers.
If the previous owner bought a new computer and installed their PSE on it, wiped the hard drive clean without properly uninstalling/removing PSE thentherein probably lies the prblem.
As Allan Jones said, it 's probably worth your while to purchase your own copy.
Hope this helps.

I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND SYSTEM SAYS SERIAL NUMBER INVALID BUT IT IS CORRECT

I HAVE JUST PURCHASED PHOTOSHOP ELEMENTS 13 AND ON ENTERING SERIAL NUMBER SIX BLOCKS OF 4 IT KEEPS SAYING SERIAL NUMBER NOT RECOGNIZED DESPITE SEVERAL ATTEMPTS. THE SERIAL NUMBER IS CORRECT ANY IDEAS?

Which Operating System you are using?
In the serial number window, on the title bar check if the product name is Photoshop elements 13
There are some PE serial number which is specific for windows OS, you may check that also.
You can contact Adobe support and verify your serial number once
Contact Customer Care

Photoshop Elements Menu Bar Troublehsooting

Hey everyone, first time poster here. I have a question concerning a recurring problem that I'm having with Photoshop Elements 4.0's Menu Bar (File, Edit, etc.) I bought Elements 4.0 new in 2005 and have used it often since without upgrading because it still does what I need it to do for graphic design and photo restoration projects, but often, Elements' Menu Bar will lock up after increasingly shorter sessions of use. I can still use photo editing functions in the fields on the left & right, but the Menu Bar's buttons will flicker and not open when I click on them. When this happens, Elements won't close without Task Manager, and I can't use certain keyboard shortcuts on open projects (i.e. I can copy work suing Ctrl + C but I can't save it in Elements using Ctrl + S.) An unistallation and re-installation does solve the problem at first, but the frozen/flickering Menu Bar does return eventually
I don't want to buy a whole new version of Photoshop if I don't have to, so I was wondering if this was a recurring or fixable problem that I can correct, or is this a sign that I should get Elements 11 or 12? I'm running an HP Touchsmart 300 computer with Windows 7, and it flawlessly runs Elements 4.0 despite it's age aside from the aforementioned problem. This has been a recurring issue for over a year, but only now is it getting to a frequency rate where I can't move around it easily. I can provide other information if it's at all helpful, and thanks for any advance assistance!

First, thank you lundberg2 for moving this to the right forum, I didn't know that Elements had a separate forum.
I did delete the preference file for Elements 4.0, though not the way you gave because the Alt+Ctrl+Shift command didn't work on this version. I did it manually by deleting the Adobe Photoshop Elements 4 Prefs.psp file located in AppData/Roaming/Adobe/Photoshop Elements/4.0/Editor. This did help temporarily, but the problem returned after steady use today on restoring old family photos. Menu Bar buttons still just highlight and flicker, work can't be saved directly, and Elements won't close. I did notice that sometimes, changing the active tool on the left would get the Menu Bar selections open, but not all worked as normal, and the problem returned if I changed tools. Is there another possible fix/remedy that I could try?

Photoshop Elements Menu Bar hidden

I notice with Photoshop Elements that on some installs the full menu of 'File', 'Edit', 'Find', 'View', 'Window' and 'Help' appears at the top of the screen, yet on other installs only a Chevron '>>' appears that you have to click onto to reveal the menu options. How do I set up the program so that the full list of options appears in the Menu Bar at the top of the screen?
best regards,
James

http://www.johnrellis.com/psedbtool/photoshop-elements-faq.htm#_Setting_the_Wind ows

After Successfull Installation of Photoshop Element 3.0 On Mac OS 10.6.8, Photoshop Elements does not start saying that personalization information is invalid or missing

I have installed Photoshop Elements 3.0 from original disk on my MacBook Pro with Mac OS 10.6.8. The installation was successful. However, when I try to run Photoshop Elements, it does not start, with the message "Could not complete your request because of missing or invalid personalization information". I uninstalled Adobe Elements and deleted all Adobe files from both the System Library Preferences and from the User Library Preference. Then tried the installation again. The installation was successful, but the application fails to start with the same missing/invalid-personalization-information message.
Please advise

I am sorry Invalid Personalization but Photoshop Elements 3.0 requires a PowerPC processor or Rosetta installed in order to function. You can find the system requirements at System requirements | Adobe Photoshop Elements.
You may want to try following the steps listed at Mac OS X 10.6: If you need to install Rosetta to attempt to install Rosetta. That may still not resolve your licensing issue however as the application was also designed for Mac OS 10.2.8 and 10.3.

Adobe Photoshop Elements 8 stopped working - says serial numbers are not valid.

I have had Adobe Photoshop Elements 8 for several years and use it daily. All of a sudden today, it would not open and showed me the screen to try the 30 free trial or to enter my serial number. I entered my serial number and it gives me a red X and then tells me that my serial number is not valid. I contacted customer support and he asked for my serial number and then told me he can't help with this issue and I need to look in these forums for a solution. Anyone have any ideas?? I'm wondering if I uninstall it and re-install it, if it will accept the serial number then, but I'm thinking I'll lose all the preferences I have set up and have to go through and tag all my pictures again - and I have thousands. Please help!! It would be nice if the company could help. :-(

Palaab wrote:
…I contacted customer support and he asked for my serial number and then told me he can't help with this issue and I need to look in these forums for a solution…
Most irresponsible, ignorant and unprofessional of that nincompoop who sent you to the forums for a customer service issue.
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here. There's no one here who can help you.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option.
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation

Im trying to register my Photoshop Elements 11 and it says my email is not valid

Hi - I bought PSE11 (upgrading from 6!) and installed it successfully.
I then got myself an apple ID on this website, using my email - and that was fine.
Now I'm trying to register the software (it keeps asking me to do so on load) but it says my email is not valid - despite it being the email I used here - ie my Apple ID email.
Is it because my site http://bullion.directory uses one of the many new gTLDs and older software like elements 11 doesn't believe the domain exists?
If so, should I set up ANOTHER ID using another email? Seems crazy...
Or is there a way to register directly within my apple ID on adobe.com and cut out the software altogether?
many thanks!

Thanks hatstead - I'd rather not change my ID email as we vowed to stop having 10s of different emails and passwords, but keep just 2 or 3 - and (idiotically) they are all @ this domain.
But maybe I'll have to set up a gmail one for this. I'd rather not use personal as it's a company purchase.
Is there a way of just registering a product from within my Apple ID, online?
Thanks!

Trouble installing photoshop elements on 2nd computer - says already on 2 computers

I had elements on 2 laptops but I had to send one of my computers back to HP to have keyboard replaced. While we were trying to pinpoint the problem we decided to set computer to factory settings, so all my programs were taken off - so I thought.
I could not be without my main computer for 2 weeks so I purchased a new one and installed elements on it - it was working fine for about 1 month and then it said that this program was already installed on 2 computers. I tried to uninstall it and then reinstall, but it wouldn't let me. Does the program think it is still on the computer I had to have repaired?

If you did not deactivate it before resetting to factory settings, yes it does.
You will need to contact Adobe Support to have them fix it for you.
http://www.adobe.com/products/activation/
To chat:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html

Cannot activate Photoshop elements because it keeps saying no internet connection.

I am trying to activate my PSE but every time i try to validate the serial number i get the "no internet connection error" and I am not being given the option to activate offline anymore. I also lost the card that my disk came with so uninstalling is more then likely not an option for me. Please help I need to use this program today.

You will need to contact Activation Support:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivat ion-products.html
Click the Chat Now button at the end of the page and talk with a live agent who would resolve it ASAP.
Regards,
Ashutosh

I have Adobe Photoshop elements that was installed on my XP windows machine. I have got Windows 8 now with iternet explorer 11 a brand new machine but photoshop will not load onto it, it says internet explorer 5 or higher needed, please help

any thoughts on this problem, I find no version stated on the photoshop elements program. sorry it says internet explorer 4 or higher need which is what I have.

Message to use a new version of IE
There is a problem with IE10+ in that it is mistakenly seen as being IE1. To get around this either use a different browser or use compatibility view (http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-10)

Can I FTP large photos directly from iphoto or Photoshop Elements?

I have been uploading large jpegs onto another server using ftp plug-in with Aperture. But it strips the photo info, captions etc from the file, which is crucial information for my clients. Does any one know why this is happening, If I could ftp directly from iphoto or Photoshop elements even, it would be easier for me as I don't find aperture useful for multiple batch changes in file names and captions.
Currently I have been editing the file names and comments in iphoto, exporting 'version name' (other wise it exports the original file name) to a folder on the desktop and then importing these files into aperture where I use a plug in AperturetoFTPpro. I do have the export version box checked and not the 'master' box - By now i've lost track of which it thinks the 'master' or 'version' is!
not sure what's causing the problem, iphoto or aperture.
When i look at the metadata in aperture, I can't see the captions, but if i open the same file in photoshop and do 'apple i' the info is there.

To the best of my knowledge, there's no way to FTP directly out of iPhoto that's built into iPhoto, but you can try asking in the iPhoto forum where if anyone knows how you'll be more likely to get a response. There is a third-party product called PhotoUpLink that the developer says works with iPhoto that you could try.
The same applies to your Aperture question; try asking in the Aperture forum, though if you're using the demo plugin that comes in the Aperture Plug-In SDK, that's really not intended to be "production quality" but rather just an example of plugin development, so it may well lack capabilities or otherwise have issues. You might take a look at PhotoUpLink or Uberload for Aperture,
Not using Photoshop Elements I can't say about that, but Adobe runs their own forums for that here where you could ask.
Regards.

Photoshop Elements 12 frustration. "Bar" kept saying "Initiating".

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