Photoshop elements 12 frustration

I received Photoshop elements 12 software as a package deal with a computer I bought from QVC Home Shopping Network. I downloaded the software, did the sign in thing,  go to log on and nothing happens.

Photoshop Elements

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    At this point I feel like I have a very expensive paperweight. I cannot fax because the fax modem is no longer supported, I can't restore unless I have an internet connection and hours to wait and living in Alaska and having a life makes both of those things not always possible, My usb microphone isn't recognized. Now, major programs aren't working not because they weren't updated but because there is a problem just with the Macbook Air. What makes this even more frustrating is that there is no where that these problems are listed or if they are being worked on. Instead we are left to find out day by day how worthless the Macbook Air is right now. I had more functionality on my old Macbook. At least on that I can set up a dual boot so I can run all these programs that aren't working. The least they could do is give us a usb key to install if we need to restore and the drivers needed so that we can run a dual boot.
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    "Since it happens with both PSE & Pixelmator it makes sense tht it isn't just an Adobe problem."
    Don't be to certain. Do check with Adobe and post on their support forums.

  • Very frustrating problem with Photoshop Elements 10 - can anyone help?

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    Many thanks

    Welcome to the forum.
    I would go to the Photoshop Elements Forum, and look for Loraclf's post there, or post with your problem, your equipment info, and the problem. Someone there will be able to help you.
    Good luck,
    Hunt

  • Photoshop Elements 12 frustration.  "Bar" kept saying "Initiating".

    Mac version and I only use on occasion when I want to color balance with this program.  When I was trying to use it, it would have a "bar" and would say it was initiating.  Never got past that.  I don't have a disc for it.  Finally dragged it into the garbage hoping for the software to reinstall.  But "No".  I could not drag it back out and finally deleted.  Called Photoshop and was referred to "chat".  Went to chat and they referred me to forums.......... Pfffff.   Because it's the old version which I upgraded Feb a year ago!  I have a disc for a windows version but does me no good!  In all!!!!!!!!  This is my 2 purchase with one upgrade of elements! 
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    Any opinions! 

    Amazing!  What a difference a person can make!  So.... I chat again in Adobe chat but this time with a "sales" person and walla!  I am now downloading my "lost" Photoshop Elements 12!  It's all in how a person chooses to help or not help and Sander helped!  Humbly thankful!  Issue resolved! 

  • Very frustrated, trying to download trial photoshop elements 12

    I have tried to download free trial of photoshop elements 12 so that I can then enter my serial number as purchased disc, without knowing did not have a disc reader in my MAC , i Try to download trial and it says that Adobe Assistant is to pop up and it does not, so download never starts, any suggestions
    Trial Download & Install

    Make sure you have cookies enabled.  If it continues to fail try using a different browser.
    Alternatively, you can download the trial version of the software thru the page linked below without the involvement of the download assistant and then use your current serial number to activate it.
    Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.
    Photoshop/Premiere Elements 12: http://prodesigntools.com/photoshop-elements-12-direct-download-links-premiere.html

  • Unable to View .mod files in Photoshop Elements 11, can see they are there but no picture, I import them into Premiere and all OK ?

    I have hundreds of .mod files which are supported but I am unable to view them on my Adobe Photoshop Elements 11. I cant see the picture icons as pictures or see the vision when i select them? I am running the latest Windows 8.1 PC with heaps of Ram and memory. If I import the files into Premiere they play fine?

    Thanks Curt and 'Mylenium'
    I did re-set the prefs - but to no avail
    I checked and my graphics driver and audio is all up to date.
    No sure how to verify Windows Media Player's hardware acceleration options. I opened WMP Options /Perfformance tab and under Cd the DirX tab is checked.
    Running Windows Vista - so does the same caution apply regarding a re-install of Windows Media Components and DirectX ?
    Appreciate your help with this somewhat frustrating issue. I am converting some old 8mm film to avi with the hope of doing some edits then burning to DVD.
    Cliff

  • Can't Download Photos to Adobe Photoshop Elements after iPhone Upgrade

    Howdy, I have been using Adobe Photoshop Elements 4.0 with my iPhone ever since I bought my iPhone 3G when they came out and have never had any trouble. Whenever I synced my phone and there were new photos on it, Photoshop Elements would start it's photo downloader program and let me download the pics from my phone and put them in the organizer. Then it would let me delete them.
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    A few days ago I upgraded to the 2.2 iPhone software and I was wondering if this might be the source of the problem. Has anyone else heard of any problems like this?

    I'm having the same problem with Elements 6.0. The downloader starts up and I can see the first few pictures in the downloader before the error message comes up and the downloader must shut down. The only way to get pictures off the phone is through Win Explorer. But, when you try to remove the pics off the phone (i.e. move or delete) the phone reboots. The only way to remove the pics is one at a time on the phone itself.
    It is extremely frustrating that Apple has created a decent way to sync music and video, but no iTunes way to handle pictures. Honestly I amazed that Apple has worked so hard to be the standard for music, etc. that they just leave it to the consumer to figure out the picture stuff. Come on Apple.

  • I purchased and downloaded Photoshop Elements 13, but the installer fails to initialise. How do I get it to work?

    I have Photoshop Elements 10 and Premier Elements 10 installed on my PC. Both were installed from discs that I bought a few years ago. I recently purchased the upgrade (by download) for both applications to version 13. In accordance with the (scant) instructions received by email, I downloaded the four files required from the Adobe site. I subsequently ran the .exe files, which in turn created directories on my PC, including set-up.exe files for both applications. When I run the setup files, I get an error message stating that the installer failed to initialise. The error message advised me to download the Adobe Support Advisor to detect the problem. That tool does not exist. I then sought assistance from the Abobe support site, initially using the hyperlink suggestions, which were of no use, then using the chat function. The operator kept trying to get me to do something with something called 'Creative Cloud'; which I am not familiar with, and do not use. He then instructed me to download and run a CS5 cleaner tool; however, none of the choices offered by that tool include my issue, or either Photoshop Elements or Premier Elements. I am reluctant to uninstall version 10 of the programs in case I end up losing the lot and therefore wasting even more money than the purchase price for this upgrade.
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    I have tried for a few days to access the so-called 24/7 chat assistance but appeared to have been locked out as every time I try to access it, I get a message that the (24/7) chat is closed. Adobe has taken my money for a product that does not work, and also refuse to help me fix it.
    I am very frustrated with a product I bought that does not work, and a 24/7 support service that clearly is not 24/7, and which refuses to assist me. Can anyone PLEASE tell me how to get this to work? Rod.

    Hi,
    Can you please share the logs?
    You can use the Adobe  Log Collector tool (Log Collector Tool) and share the corresponding zip file @ [email protected]
    Thanks,
    Shikha

  • If I edit a photo in Photoshop Elements, I can't seem to re-import it back into Lightroom. If I open the relevant folder on my Mac the image is present, but Lightroom just doesn't "see" it at all.

    For some reason, my (Mac) Lightroom 5 won't recognise images in folders on my Mac that I've edited in either Photoshop Elements or Perfect Effects 8. If I've previously imported images from a specific folder, Lightroom will show these as greyed-out images (as normal) but will not show other images I've subsequently saved in that folder. Similarly, if I, say, select three images from Lightroom to use the Photomerge option in Elements, the subsequent saved image won't be recognised by Lightroom.
    I've tried moving locations, saving in umpteen different formats etc., but the problem persists. No problem importing existing images from either SD card or old folders on the computer.
    It's very frustrating!

    Ah-Ha! Right, think I've worked out the problem!
    When I save a photo from Photoshop, I often place it on the desktop with a view to e-mailing it or posting it somewhere on the internet. I've just looked at the file that was supposedly saved as a .psd, but under "properties" it has no file extension. So I added the .psd and bingo, up it popped in the LR import window! I've since gone into Photoshop preferences & ticked it to add a file extension. That's really odd - I've never deselected that option but, hey ho, mystery solved.
    Many thanks for your patience Mr Paige, I should have looked at this before. Put it down to advancing senility...

  • I cant get photoshop elements 12 to download or install and the live chat refuses to help me

    this is the chat that helped me with nothing
    Thank you for your patience.
    While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
    You are now chatting with Rashmi.
    Rashmi: Hello. Welcome to Adobe Technical Support.
    mary russell: hello
    Rashmi: Hi Mary , How are you doing today ?
    mary russell: im ok i would be better if the software would install properly
    Your chat transcript will be sent to [email protected] at the end of your chat.
    Rashmi: In  that case i will suggest you to please Disable firewall and then activate the software
    mary russell: i tried that too
    mary russell: when i get it installed and go to open it i get a message that says this file contains invalid data and thats it
    Rashmi: PLease disable Antivirus
    Rashmi: In that case i will suggest you to please visit our website forums.adobe.com
    mary russell: seriously thats all the help you can give me
    mary russell: now it says download limit exceeded
    Rashmi: I am sorry , but we do not have any more support for taht
    mary russell: ok what do i do since it says download limit exceeded
    Rashmi: Allow me a moment,
    Rashmi: Please help me with the serial number .
    mary russell: xxxx-xxxx-xxxx-xxxx-xxxx
    Rashmi: Please try to activate the software
    mary russell: its trying again
    Rashmi: Are we still connected ?
    mary russell: i have windows its not letting me download for windows
    Rashmi: Please download it and then  enter the serial number at the time of installation
    Rashmi: Download will take time
    mary russell: it wont do anything when i click on download for windows
    mary russell: it has never given me a chance to enter the serial number
    mary russell: i dont have mac i have windows
    Rashmi: http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    Rashmi: Please click on the above link and select the software and download it
    mary russell: i dont want 10 or 11 i want 12
    Rashmi: Please select 12
    mary russell: were trying again
    mary russell: it still has not asked me for the serial number
    Rashmi: Please download the software and  then enter the serial number at the time of installation
    mary russell: what app am i supposed to open it with
    Rashmi: What
    Rashmi: I am sorry we do not have any more support for Elements 12
    Rashmi: If you need further help please visit our website forums.adobe.com
    mary russell: it asks me to choose what app to open the software with
    mary russell: shouldnt it just open on its own
    Rashmi: Ok
    mary russell: so what app do i open it with
    Rashmi: Please open it owan
    mary russell: what is owan
    Rashmi: I am sorry for the typing mistake
    Rashmi: OWN
    mary russell: i am trying but it wont open it prompts me to choose what app to open it with
    Rashmi: I am sorry , we do not have any more support for that
    Rashmi: please visit our website forums.adobe.com
    Rashmi: Are we still connected ?
    Rashmi: Are we still connected ?
    mary russell: yes
    Rashmi: Is there anything else I can help you with?
    mary russell: now it says access violation
    mary russell: and still wont install
    Rashmi: I am sorry we do not have support for elements 12
    mary russell: then get me to someone who can help me please this is really frustrating
    Rashmi: Sorry for any inconvenience this has caused
    Rashmi: But we do not have support for that .
    mary russell: how do you not have support for that
    mary russell: are you kidding me
    mary russell: is there someone above you that could help me
    mary russell: ???
    Rashmi: As I told you earlier that there is no support for Photoshop elements 12. If I would call my senior, he would give you the same information.
    mary russell: can i atleast try this is ridiculous if u offer support then there should be more support
    Rashmi: Give me a moment.
    Rashmi: Let me call my senior.
    mary russell: it says a problem occurred while extracting some files check the write privileges on the destination folder
    Rashmi: Hi Mary Russell! My name is Meraj, I am the floor supervisor. How are you doing today?
    Rashmi: I am sorry to know that.
    mary russell: not so good im really frustrated that elements 12 wont download and install properly and then i keep getting told we dont have support for elements 12
    Rashmi: The problem which are you facing at the time of installing is related to your computer. That's true we do not have any support available for PSE12. You need to check on forums.adobe.com.
    mary russell: when i click ok on that prompt then it says a problem occurred while extracting the archive please try downloading the elements 12 again
    mary russell: its not my computer i dont have this problem downloading anything else at all
    Rashmi: I understand, the resolution is available only on forums.adobe.com
    Rashmi: Is there anything else I can help you with?
    mary russell: if its available on their why cant u tell me how to resolve this
    Rashmi: Because, In order to resolve this you need to check on forums.adobe.com, and those steps are not available here on CHAT. Please search the issue on Adobe forums, you would definitely get the resolution.
    mary russell: the issue isnt listed on that site

    Maryrhire910 I am sorry that you are facing difficulty downloading and installing Photoshop Elements 12.  Are you downloading the installation files from Download Photoshop Elements products | 13, 12, 11, 10?  If so what specific error are you receiving?

  • Can't get Photoshop Elements 12 to begin installing on my Windows 7 laptop - got software through Wacom?

    Hey guys, bear with me here because I am the opposite of tech-savvy and I'm getting really frustrated. I can't find answers anywhere and nobody in my family has been able to help.
    I recently bought an IntuosPro drawing tablet from Wacom - it came with the option to download a few different programs, including Photoshop Elements 12. I downloaded it through Chrome onto my (brand new) laptop, which has Windows 7 as the operating system. When it was done downloading, I got a zip file. (I'm literally going to list just about everything in the stupid thing) I opened it, and there were two files inside - "PhotoshopElements_12_All.7z" and "PhotoshopElements_12_All.exe". Double-clicking the second one gives me a pop-up saying "The file archive part of Adobe Photoshop Elements 12 is missing. You need all parts in the same folder in order to extract Adobe Photoshop Elements 12. Please download all parts." (Which made me download the whole thing again, only to get the same response and waste my second download - you can only download it twice off of Wacom.)
    Opening the other file gives me two more folders - "PSE 12" and "ReadMe". Nothing in the ReadMe folder works. In the other folder there are 3 folders at the top ("ElementsOrganizer" "ElementsSTIInstaller" and "SupportFiles") then Data.cab files numbered 1-19, "Adobe Photoshop Elements 12.msi" (which takes me to the installation wizard thing but tells me there's an error "Please install/uninstall the product using Setup.exe in the root folder" (I don't know which one is the root folder but none of the .exe's I've found have worked) - all the .msi things do this.) then "ols_config.xml", "ols_config_education.xml", "Setup.ini", "lang.dat" a bunch of .mst files, and at the bottom, "Setup.exe"
    When I click on Setup.exe, I see a flash of a little loading screen window, then it jumps to the "Do you want to allow this program to make changes to this computer?" or whatever pop up, I click yes, nothing happens. Pretty sure that's the place where something is supposed to happen, because the first response I've gotten from everyone in my family is to "click on the .exe file"
    Am I missing stuff? Am I just really stupid and need to do *fill in the blank*? Is it a problem with Wacom? My computer?
    Please just tell me how to make it work.
    Thank you in advance.

    How do I do that? I'm the only user on the laptop - I kind of assumed I already was running the install as the admin.

  • What do i do with a very slow Photoshop Elements and Premiere Elements on a PC?

    I seem to be getting mixed opinions as to why my Adobe software gets so slow, despite efforts to avoid that, but my computer seems to be working just fine, it is only when in Adobe that the problems arise, like freezing, taking longer and longer periods of time to open the screen to edit a photo, or to compare two photos side by side.  Any process seems to take such a long time, and the freezing can last for several minutes, and then continue on.    I have had a computer person come to my house and examine my computer and though his knowledge of Photoshop is limited, he feels that it is NOT the computer but something with Adobe Photoshop.  I would tend to agree with him.   
    Several theories have been explained to me, such as Elements and Premiere Elements are a low end of the scale of Photoshop programs, so it is just not going to be able to process high definition large photos well and quickly.  Stating comments like i can only use 2 GB of my memory even though i have 8 GB, so unless i can use 64 bit this is what i have to deal with, and it is just a way for Photoshop to say you need to upgrade to the fancier programs.  I do not need fancier programs.  I am working hard to master these, and have accomplished 4 great blu rays in high definition thanks to recommendations from the Forum here, especially Steve with the help of his books. 
    Others say i need a solid state hard drive to solve the problem.  Others say the only way i will ever solve the problem is to switch to a MAC.  Others state is a mal-ware problem, but i have never had my hard drive so clean and uncluttered.  I supposedly have as good of PC as i could have as far as QUAD-core, 8GB memory, presently a 1 TB hard drive less than 1/2 full.   All suggestions involve big outlays of money, with no guarantee that things will be any better.  I have tried to contact different computer companies and computer 'nerds', and these are some of the suggestions, but no one really has a lot of knowledge of the Photoshop software. 
    I am thinking of adding an additional internal hard drive, but not sure that is going to help either.  Could i put all my Photoshop of the second hard drive, and might that speed things up? 
    Adobe is rather worthless in trying to get help from them.  I have spent hours on the phone waiting and then talking to someone who says they understand English but they do NOT understand the question i am asking, which becomes very frustrating with repeat phone calls.  I gave up yesterday trying to do that challenging experience yesterday after i had spent 3 times the amount of time they said i would need to wait to get a reply, and i was at work, and my free time had come to an end.  So i am hoping you guys can give me some clues of the best thing to do.
    Is it true that Photoshop Elements and Premiere Elements are just such a lower end program that trying to do things in high definition, with 2000x1500 photos, making them into a blu ray disc is a major challenge with a PC?  I wish i had a greater computer knowledge, but i have struggled to achieve my goal, but the speed of it all gets very frustrating, though it is possible. 
    Another question asked which i don't think exists, is whether there is a program that could clean up Photoshop, or are there some clues that could accomplish that and thereby speed things up.
    Would appreciate any suggestions anyone has.  I am in the middle of another project so now is probably not the best time to consider any major changes.  But any comments would be appreciated.
    Ron

      Premiere Elements 10 is now 64 bit, but not PSE10.
    Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
    Click image to enlarge
    Turn off face recognition and the auto-analyzer to improve performance.
    When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed.

  • How do I access iPhoto files from other programs (i.e. PhotoShop Elements)

    From within many programs, specifically PhotoShop Elements or Adobe Bridge tonight, I navigate to "iPhoto Library" and can not access the files within the library to use in these programs. I can get there from within Finder, just not other programs. This is extremely frustrating...can someone please help?

    Of course - it is a database and you must use the correct access methods
    and for a photo editor like PSE you also need to explain what you are trying to do
    IF -- you want to edit photos within the iPhoto library then simply set PSE as the external editor in the iPhoto preferences - then you edit and save (not save as) and the database is automatically updated -- if you want to choose iPhoto or PSE as the editor then after setting PSE as the external editor set the external editor back to in main window and now normal editing will be in iPhoto but by right clicking on a photo in iPhoto you get a menu allowing you to use PSE for it
    IF - you are generally asking and want the general answer - all open (or attach) dialogue windows have the media browser in the lower left - look under media ==>pictures ==> iPhoto but if you use this method you can not just return photos to iPhoto - you must save as and then import into iPhoto
    click here for a general discussion on accessing your photos safely and correctly.
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    Message was edited by: LarryHN

  • New Mac: Why are CC and Photoshop Elements not working when Lightroom and Reader are fine

    Last week I changed computers (swapping an old Mac for a 13-in MacBook Pro Retina running OSX Yosemite 10.10.3. I copied all my data over to the new machine using Migration Assistant.
    All programs work fine (including my copy of Lightroom 3 and Reader XI). But my CC and Photoshop Elements 10 do not. I have tried uninstalling both, but whenever I try to reinstall PE10 from its disk or download it just stops almost at the end. I then I get an "initiation failed" message, along with a request to download the now defunct "Support Advisor" app!
    I cannot download Adobe Application Manager, or the CC desktop app either - for the former I get an "initiation failed" message, along with the "download Support Advisor" app" message again! For the latter I get a message saying "Adobe Creative Cloud Is Needed to Resolve this problem - however it is missing or damaged." Then I get a message and a link to download Creative Cloud. Then when I've downloaded it and I click on the installer... it runs for a bit and then I get the message again: "Adobe Creative Cloud Is Needed to Resolve this problem - however it is missing or damaged." And I get a prompt and link to download the CC app. Guess what happens next? And so it goes on. And on and on, in a tedious circle.
    This is incredibly annoying and frustrating as I have work to do! Anyone have any ideas what's happening?
    Cheers
    K

    do not use migration to install adobe programs.
    you should uninstall and clean whatever you've done, Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6
    then dl the cc desktop app to your new computer and use it to install your adobe cc programs, Download Adobe Creative Cloud apps | Free Adobe CC trial
    if you have non-subscription adobe programs, use the installation files for them:
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5.5, 5 | 1
    Contribute:  CS5 | CS4, CS3 | 3,2
    FrameMaker:  12, 11, 10, 9, 8, 7.2
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • How can I make Photoshop Elements import files after it gives incorrect error code?

    I had 17,000 photos on my hard drive well organized in folders before installing Photoshop Elements 11 today. I was able to get it to import only 467 into the catalog. I tried browsing, searching, selecting files and no matter what I did to bring inthe remainders (including trying to bring in folders with only 60-80 in each, moving files into new folders, etc.) and still can't see them in the organizer view. It allows me to highlight the folders or highlight the photo jpg files separately, says it is getting media, but then comes back with message that "files are not in correct format or are in the catalog" but they ARE in normal format jpeg, can view in other programs, and they are NOT visible in the catalog. Very frustrating, especially after wasting hours downloading the program from Amazon Marketplace - took hours, then had errors and had to redo twice. Running WIN 7 on 6 month old Sony computer with 8 GB RAM and quad processors. Thanks for any help.

    You should try posting in the PhotoShop Elements forum, especially if no one else here has a better suggestion to offer.  It is possible someone else has encountered the same problem and you could search there to see.  If you post there and you do have an error message, you should include the details of that error message.
    http://forums.adobe.com/community/photoshop_elements

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