Photoshop Elements 12 installation errors

Using MS 8.1 with Bitdefender antivirus; first time Adobe user - I purchased Photoshop Elements12/Premiere Elements 12 and am trying to install Elements but received the Shared Technologies error and it rolled back as if to uninstall. I followed the suggestions about renaming the OOBE folder, but when I tried to to install it again, the disk tried to uninstall and I get error 2343-specified path is empty. Through chat with Adobe a couple of days ago, I was told to uninstall my antivirus (Bitdefender) and try installing Elements again. It still tried to uninstall and I get the error 2343 again. Hopefully, someone has the solution to this problem. I am not very tech savy and expected to be able to install the program and be learning/using it by now. After 7 hours of just trying to install the program, if there was a way to return it, I would.

Try the microsoft fixit tool, if you haven't already:
http://helpx.adobe.com/photoshop-elements/kb/error-2343-specified-path-empty.html
It's interesting that the majority of folks getting this error are using bitdefender.

Similar Messages

Photoshop Elements 12 installation error on windows causing rollback-help needed please

I am installing Photoshop Elements 12 on my windows laptop. When almost done an error occurs and it starts rollback and the installation fails. I consulted the troubleshooting guide which suggests to go to C://Program Files(x86)/Common Files/Adobe/OOBE/PDApp and delete the files PDAppFlex.swf and PDAppFlex-app.xml .I have managed to go to Program Filesx86, Common Files, Adobe, but then the folder OOBE is absent. Within the Adobe folder I have AAMUpdaterinventry, Acrobat, Acrobat PCD, Help, PCF, SL Cache and Updater6. The files suggested to delete before retrying installation are not present in any of these folders.
Has anybody any ideas on what I should do in order to complete my installation.
Thanks very much,
Tim

Without proper detailed system information nobody can know what is going on. Also try to find the pertinent info from the install logs.
Mylenium

Photoshop Elements 8 installation Error 2

I received error message AdobeColorCommonSet RGB Error2 when installing photoshop elements 8 which was part of a bundle software package that came with my Bamboo Fun tablet. I tried shutting down and reinstalling the software several times and continue with the same error. Any help?

that refers to color profiles. Depending on what operating system you use, this could be simple compatibility or permission problems. also another Adobe app on teh system could already have installed newer versions of those profiels... Impossible to tell without more info.
Mylenium

Photoshop Elements 10 installation errors on Mac OS X Version 10.6.8

Been trying to install PSE 10 -- At first install got exit code 7 errors -- Try to download the "fix" -- Fix wouldnt download -- Chatted with Tech Support-- Chatted for a 2 1/2 hours -- Tried multiple things - -- Now the installation gets to about 2% then gets the error " Inconsistencey in installer database"-- Chatted again now download gets to 17% than get an exit code 7 error-- ANY help would be awesome and greatly appreciated. Mac OSX Version 10.6.8-- Processor 2.26 Ghz Intel Core 2 Duo --

You purchased the DVD/Box of the product or downloaded it from Adobe.com? PSE11 is released now. Would be good to try trial http://www.adobe.com/products/elements-family.html?promoid=KACNC and check if it works.
Also try installing with Admin account. At times anti-virus also create conflict so you might try with that off and see.
Cleaning the old files using clean script tool http://www.adobe.com/support/contact/cscleanertool.html and then try installing again.
Hope it helps.
Thanks,
Garry

Photoshop Elements 8.0 errors on install

I have a new computer and when I try to install PS Elements 8.0 I get the following error:
"Photoshop Elements 8.0 error 1326:Error getting file security:C:\ProgramData\Adobe\Elements Organizer\8.0\Flash Galleries\Dynamic\ GetLastError: 5"
Any ideas what I can do to get this to install?

If you are installing from disk you could try copying the contents to a new folder on the desktop. Installation often works better from the desktop than from the disk drive.
I would suggest you start by uninstalling everything from the control panel then go to your new folder and find the install.exe or set-up.exe file and right-click on it and choose “Run As Administrator”
Before you start the fresh install, temporarily disable internet security/anti-virus software.

Photoshop Elements 12 Installation Problems

Photoshop Elements 12 installs fine on a Windows XPSP3 platform (from C:\Documents and Settings\UserName\Desktop\Adobe Photoshop Elements 12).
On a Windows 7 SP1 platform C:\Users\....\Desktop\Adobe Photoshop Elements 12, but will not run
Error 1000 Application error caused by PhotoshopElementsEditor.exe followed by
Error: 1005 (100)
Description: Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Photoshop Elements 12 Editor because of this error.
The same source installation file was used in bith installs.

Install Using Compatibility Mode
http://social.technet.microsoft.com/Forums/windows/en-US/cdd894f8-1ee2-43e5-952b-d04c25779 a7f/how-to-install-a-software-application-using-compatibility-mode?forum=w7itproappcompat

Photoshop elements 10 'installer failed to initialize'. What do I do?

photoshop elements 10 'installer failed to initialize'. What to do?

Hi there,
Sorry for the inconvenience. The first troubleshooting for this error is to update the Adobe Application Manager. Please install the latest version of Adobe Application manager from the below link and try to start the installation.
http://www.adobe.com/applicationmanagerpatch/index.html
Revert back if you are getting the same error. Please also mention the version of the product, the platform name and version that you are using.
Regards,
Jairaj

Was able to download and install Premier but can't install Photoshop Elements - getting multiple error messages (pirated software, etc). Any ideas?

Was able to download and install Premier but can't install Photoshop Elements - getting multiple error messages (pirated software, etc). Any ideas?

download from adobe.com or prodesigntools.com.
Downloadable installation files available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 |12 | 11, 10 | 9, 8, 7
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7
Lightroom: 5.7.1| 5 | 4 | 3 | 2.7(win),2.7(mac)
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
window using the Lightroom 3 link to see those 'Important Instructions'.

How I can repair my trial photoshop elements 12 installation?

I've seen installation problems, but I do not think my case has already been reported .
I had installed the trial version of photoshop elements and premiere elements 12 .
I had no problems updating to 12.1 photoshop elements.
premiere elements has been updated , but photoshop does not do : it stops after downloading the file , and then talk about empty folder.
I uninstalled everything and installed again : I installed premiere elements , but not photoshop elements.
During installation, at some point appears
Adobe photoshop elements 12
Could not open key
UNKNOWN \ Components \ 15B53DA27A7638845BFE96BF88852035 \ F157B777409C7DB4D8FF189FA7C3B05C .
Make sure you have sufficient access to that key, or contact your support personnel.
Adobe Photoshop Elements 12 - Installation
I tried again , but nothing changes .
I did a registry cleaner by removing the keys from Adobe. Nothing to do .
Now I can not even install the Adobe download assistant ( I thought maybe the evening corrupt copy ) .
What can you do ?
thanks

Addendum
I have identified in the windows registry key shown in the error message.
But you can not delete nor change the permissions to delete it.
This is the content of the subkeys
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components\15B53DA27A7638845BFE96BF88852035]
"735E195FEFC7EDD4DAAA9F5A00AD3B03" = "C: \ \? Program Files (x86) \ \ Common Files \ \ PX Storage Engine \ \ px.dll"
"DBDFB77086C30434F92EED7AFE2A5200" = "C: \ \? Program Files (x86) \ \ Common Files \ \ PX Storage Engine \ \ px.dll"
@ = ""
"A4646104E3C007042839D5F7D0E8EAA3" = "C: \ \? Program Files (x86) \ \ Common Files \ \ PX Storage Engine \ \ px.dll"

Photoshop Elements 11 Installer hangs.

Photoshop Elements 11 Installer hangs at;
Status: Installing Elements 11 Organizer
Shortcut: ARPPRODUCTICON.exe
and will proceed no further........
Ran Adobe Support Advisor while it is hung and it just keeps running, Cancel install with task manager, run Adobe Support Advisor and nothing is found.
Trying to install on Laptop - MS Windows 7 Home Premium, 64-bit SP1, AMD Turion II Dual-Core Mobile M520, 4.0 GB Raam, ATI Mobility Radeon HD 4650 Series, 2.30 Ghz

Hi Mesmoid,
Right click on setup and run as admin. If still the same issue then perform selective startup and try installing again: http://windows.microsoft.com/en-in/windows-vista/run-selective-startup-using-system-config uration .
Regards,
Romit Sinha

Photoshop Elements 7 Editor Error & 10 trial error

Photoshop Elements 7 Editor Error
Hello,
Yesterday I did a clean install of Windows 7 (x64) on my PC & have completely updated it through Windows Updater, I than installed PSE7 (disk that I brought new 3 years ago & has worked fine up till now) & followed the instructions.
Now, it loads the first screen fine (Organise/Edit/Create/Share) & Organise,Create & Share each load fine but when I click on Edit I get this error
Editor - Photoshop Elements 7.0
Could not initialise Photoshop Elements because the file could not be found.
I have already installed it on my old (now completely dead) Vista laptop, this PC & my mothers Win7 laptop & all work/ed.
The thing I have tried are -
Uninstalling & reinstalling PES7.
Uninstalling & reinstalling the OS & installing PSE7 first.
Replacing all files in 'Computer > Local Disk (C;) > Program Files (x86) > Adobe > Photoshop Elements 7.0 , with the files from my mothers laptop.
Have 'Deleted the Settings File' (Shift + Ctrl + Alt)
Running the Elements Organizer in a new user account.
& ringing customer support who told me to ask here.
I have tried the trial version of PSE10 which does not work, I get the following error
Adobe Photoshop Elements 10
Could not open a scratch file because the file could not be found.
& clicking OK the following error
Adobe Photoshop Elements 10
Could not initialise Photoshop Elements because the file could not be found.
Any help on this matter would be greatly appreciated.
Message was edited by: Colcasaca

Try reseting the preferences of PSE 10
Open PSE just to the Welcome Screen and press Ctrl + Alt + Shift (Mac: Cmd + Opt + Shift) and keep pressing.
Click on "Edit" from the Welcome Screen but keep pressing the keyboard keys - don't let up.
You will get a little dialog box asking if you want to delete the settings file. Click "Yes." You can let go of the keyboard keys now.
This will rebuild the file for you and often solves the issue.
If it doesn't work, navigate to :
C: > Users > [user name] > Photoshop Elements > 10.0 > Editor > Adobe Photoshop Elements 10 Prefs.psp
Right click on the Adobe Photoshop Elements 10 Prefs.psp, and select Delete.
A new preferences file is created the next time you start Photoshop Elements.

Cannot open Photoshop Elements. Receive error message 400 (Photoshop services are currently unavailable. Please try again later (I have) or check your network connections (they are OK). Error 400.

Cannot open Photoshop Elements. Receive error message 400 (Photoshop services are currently unavailable. Please try again later (I have) or check your network connections (they are OK). Error 400.

Photoshop.com is no longer available. The service transferred to Revel.
Ignore the sign-in altogether.
You may need to turn off Sync in Organizer prefs if you have it activated.

Photoshop Elements 10 Installation Question

How can I tell if my software installed properly? The software came with three discs, and it only installed the first disc. I am new to Photoshop, and do not know if my software installed properly? Can anyone help?

Gautham K,
Thank you for your quick replies. I have checked,and my OS is indeed 64 bit. I have been using the 32 bit version of Adobe Photoshop Elements 10, since I installed it last evening. I have a few quick questions;
Will I loose any functionality if I stay with the 32 bit version versus un-installing and installing the 64 bit version from disc 2?
If I decide to un-install, and re-install from disc 2, will there be any software registration issues (as I have already registered the software)?
Thanks again for all of your help.
Jim
Gautham K <[email protected]> wrote:
Gautham K http://forums.adobe.com/people/Gautham+K created the discussion
"Re: Photoshop Elements 10 Installation Question"
To view the discussion, visit: http://forums.adobe.com/message/4062666#4062666

Photoshop Elements 13 Installation Disc

I have an Adobe Photoshop Elements 13 Installation Disc and all other requirements for installation. When the disc is inserted for Mac, the disc doesn't appear on the desktop. Please help!
Thanks
Brad

Are you sure you have the right disc? There's a windows disc in there, too.

Adobe Photoshop Elements 7 Installation Question

I have an Adobe Photoshop Elements 7 Installation CD. I'd like to install it onto my tablet PC but it does not have a CD drive. Is there anyway I could get it onto my tablet?

The download from here might work:
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

Photoshop Elements 12 installation errors

Similar Messages

Maybe you are looking for