Photoshop Elements 12 Installation Failure

I purchased Photoshop Elements 12 and downloaded the installer. I have tried installing the software three times and keep getting "Installation Failed."
I am running OS 10.7.5 on a MacBook Pro, Processor 2.5 GHz Intel C ore 2 Duo, Memory 4 GB 667 MHz DDR2 SDRAM.
I have already tried re-installing using the basic troubleshooting tips, i.e. restarting the computer, exiting all applications, and relaunching the installer.
This is the "error summary:"
Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DF001, DF015,D ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 13 error(s)
----------- Payload: Adobe Photoshop Elements 12 12.0.0.0 {48C6BCD3-4F00-4CFE-BDD4-8D57C640B985} -----------
ERROR: DF024: Unable to preserve original file at "/Library/Fonts/AGaramondPro-Italic.otf" (Seq 3097)
ERROR: DF023: Unable to delete file copy at "/Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents/Info.plist" . Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)
ERROR: DW063: Error rolling back command ARKMoveFileCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app/Contents". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 12/Support Files/Adobe Photoshop Elements Editor.app". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 12/Support Files". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 2)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 2)
ERROR: DF015: Unable to delete symlink "/Applications/Adobe Photoshop Elements 12/Adobe Photoshop Elements 12"(Seq 1)
ERROR: DW063: Error rolling back command ARKCopySymlinkCommand(Seq 1)
ERROR: DF001: Unable to get permissions of "/Applications/Adobe Photoshop Elements 12". Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 1)
ERROR: DW063: Error rolling back command ARKCreateDirectoryCommand(Seq 1)

Okay, for anyone else who has experienced this problem, I finally got the new PE 12 to install.
I booted my MacBook Pro from an external drive that had Mac OS (10.6) loaded and started the installation from the purchased .dmg file on my main HD. (Although, I had to RE-DIRECT the installer to install PE 12 into the Applications folder located in the main startup drive).
I rebooted using my one and only startup drive (except for this external drive that I have systems software loaded on), then launched the PE app (the "alias" app) in the App folder and, at least, got something going. However, I got nothing but "help" videos.
I backed out of that, then tracked down and opened "Photoshop Elements 12 Editor.app" (apparently, THIS IS VERY IMPORTANT) in the "Support Files" folder.
EUREKA! I can now FINALLY access the Adobe Photoshop Elements 12 software via my normal startup drive. YAY!
I hope this helps others who experience the same goofy problems loading Adobe Photoshop 12.
I'll be shopping for something that is NOT ADOBE in the future. This was a ridiculously unnecessary process to go through, and one that is ADOBE specific.

Similar Messages

Photoshop elements 12 Installation Failure - Shared Services

Have tried twice to install (second time switching off my virus checker) get a failure to install shared services then it rolls back and uninstalls the programs.
Downloaded Support Advisor - Failed to find any issue.
Opened the "PSE12 STI Installer 12.0 10-26-2013.log.gz" file - gobbledygook to me but no obvious Error Code. Last few lines imply successful installation (copied below)
========================================================================================== ====
Restarting your computer is recommended:
In order to complete the installation, please restart the computer
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Call PostSession Custom Hook
Begin cleaning up local media db.
Deleting local media db.
Done cleaning up local media db.
:: END TIMER :: [Total Timer] took 10539.3 milliseconds (10.5393 seconds) DTR = 38730.1 KBPS (37.8224 MBPS)
Uninstalling AAM
AAM Uninstall Status: 0 and 0
Exit Code: 0 - No error.
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
========================================================================================== ======
OS: Windows 7 Home Premium (64bit)
Norton 360
2 month old Lenovo
Help?????????????????? ................
Thanks

Resolved using CHAT with an agent. Seetharam was excellent.
Involved:
NAVIGATING the DVD, opening the PSE 12 folder (If you download then it should be in the Photoshop Elements folder).
RUNNING the ElementsSTIInstaller to install it then
NAVIGATING to "C/Program file (X86)/Common file/Adobe/"
RENAMING the OOBE folder as oldOOBE.
AUTORUNNING the DVD
It is now fully installed....

Photoshop Elements 12 Installation Failure Shared Technologies

I bought PSE 12 this morning and have been trying to download t all day. Im using the recommended Akamai_NetSession_Installer. But once it gets to a certain point it stops and rolls back everything its doing and a msg pops up:
The installation process has encountered an error while installing Shared Technologies. Pease restart your system and try again.

Hi AresOne,
Kindly refer : http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html#main_Error__Below_mentioned_applications_have_failed_to_install__Shared_tech nologies_
Thanks!
Atul Saini

Photoshop Elements 8 installation failure - Error 2 - Mac OS 10.6.4

Hi,
Like a number of others, I have been unable to install from my recently downloaded PE8 package - PhotoshopElements_8_WWEFDJ.dmg, getting Error 2. I'm running 10.6.4.
I've tried all the workarounds I have found here and elsewhere with no success.
I would attach the installation log, but can't see a way of attaching anything other than images or video here.
Can someone please help?
Regards,
Tim

Hi Tim,
Sorry for the delayed response. Somehow, never got to see this thread.
If you are still not able to install PSE on the machine, then please connect back and I will try to get your issue resolved.
Regards,
Ankush

Photoshop Elements 11 Installer hangs.

Photoshop Elements 11 Installer hangs at;
Status: Installing Elements 11 Organizer
Shortcut: ARPPRODUCTICON.exe
and will proceed no further........
Ran Adobe Support Advisor while it is hung and it just keeps running, Cancel install with task manager, run Adobe Support Advisor and nothing is found.
Trying to install on Laptop - MS Windows 7 Home Premium, 64-bit SP1, AMD Turion II Dual-Core Mobile M520, 4.0 GB Raam, ATI Mobility Radeon HD 4650 Series, 2.30 Ghz

Hi Mesmoid,
Right click on setup and run as admin. If still the same issue then perform selective startup and try installing again: http://windows.microsoft.com/en-in/windows-vista/run-selective-startup-using-system-config uration .
Regards,
Romit Sinha

Photoshop Elements 12 Installation Problems

Photoshop Elements 12 installs fine on a Windows XPSP3 platform (from C:\Documents and Settings\UserName\Desktop\Adobe Photoshop Elements 12).
On a Windows 7 SP1 platform C:\Users\....\Desktop\Adobe Photoshop Elements 12, but will not run
Error 1000 Application error caused by PhotoshopElementsEditor.exe followed by
Error: 1005 (100)
Description: Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Photoshop Elements 12 Editor because of this error.
The same source installation file was used in bith installs.

Install Using Compatibility Mode
http://social.technet.microsoft.com/Forums/windows/en-US/cdd894f8-1ee2-43e5-952b-d04c25779 a7f/how-to-install-a-software-application-using-compatibility-mode?forum=w7itproappcompat

Photoshop Elements 10 Installation Question

How can I tell if my software installed properly? The software came with three discs, and it only installed the first disc. I am new to Photoshop, and do not know if my software installed properly? Can anyone help?

Gautham K,
Thank you for your quick replies. I have checked,and my OS is indeed 64 bit. I have been using the 32 bit version of Adobe Photoshop Elements 10, since I installed it last evening. I have a few quick questions;
Will I loose any functionality if I stay with the 32 bit version versus un-installing and installing the 64 bit version from disc 2?
If I decide to un-install, and re-install from disc 2, will there be any software registration issues (as I have already registered the software)?
Thanks again for all of your help.
Jim
Gautham K <[email protected]> wrote:
Gautham K http://forums.adobe.com/people/Gautham+K created the discussion
"Re: Photoshop Elements 10 Installation Question"
To view the discussion, visit: http://forums.adobe.com/message/4062666#4062666

Photoshop elements 10 'installer failed to initialize'. What do I do?

photoshop elements 10 'installer failed to initialize'. What to do?

Hi there,
Sorry for the inconvenience. The first troubleshooting for this error is to update the Adobe Application Manager. Please install the latest version of Adobe Application manager from the below link and try to start the installation.
http://www.adobe.com/applicationmanagerpatch/index.html
Revert back if you are getting the same error. Please also mention the version of the product, the platform name and version that you are using.
Regards,
Jairaj

Photoshop Elements 13 Installation Disc

I have an Adobe Photoshop Elements 13 Installation Disc and all other requirements for installation. When the disc is inserted for Mac, the disc doesn't appear on the desktop. Please help!
Thanks
Brad

Are you sure you have the right disc? There's a windows disc in there, too.

Adobe Photoshop Elements 7 Installation Question

I have an Adobe Photoshop Elements 7 Installation CD. I'd like to install it onto my tablet PC but it does not have a CD drive. Is there anyway I could get it onto my tablet?

The download from here might work:
http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-7-8-9-downloads.html

How I can repair my trial photoshop elements 12 installation?

I've seen installation problems, but I do not think my case has already been reported .
I had installed the trial version of photoshop elements and premiere elements 12 .
I had no problems updating to 12.1 photoshop elements.
premiere elements has been updated , but photoshop does not do : it stops after downloading the file , and then talk about empty folder.
I uninstalled everything and installed again : I installed premiere elements , but not photoshop elements.
During installation, at some point appears
Adobe photoshop elements 12
Could not open key
UNKNOWN \ Components \ 15B53DA27A7638845BFE96BF88852035 \ F157B777409C7DB4D8FF189FA7C3B05C .
Make sure you have sufficient access to that key, or contact your support personnel.
Adobe Photoshop Elements 12 - Installation
I tried again , but nothing changes .
I did a registry cleaner by removing the keys from Adobe. Nothing to do .
Now I can not even install the Adobe download assistant ( I thought maybe the evening corrupt copy ) .
What can you do ?
thanks

Addendum
I have identified in the windows registry key shown in the error message.
But you can not delete nor change the permissions to delete it.
This is the content of the subkeys
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\ Components\15B53DA27A7638845BFE96BF88852035]
"735E195FEFC7EDD4DAAA9F5A00AD3B03" = "C: \ \? Program Files (x86) \ \ Common Files \ \ PX Storage Engine \ \ px.dll"
"DBDFB77086C30434F92EED7AFE2A5200" = "C: \ \? Program Files (x86) \ \ Common Files \ \ PX Storage Engine \ \ px.dll"
@ = ""
"A4646104E3C007042839D5F7D0E8EAA3" = "C: \ \? Program Files (x86) \ \ Common Files \ \ PX Storage Engine \ \ px.dll"

Need Photoshop Elements v4 installer

I need Photoshop Elements v4 installer. I have a license key but need the installer. Can i get a download link or URL please.

For windows (you want the try/buy download)
ftp://ftp.adobe.com/pub/adobe/photoshopelements/win/4.x/
If your on a mac i'm not sure where to get a legal download of pse 4.

Photoshop Elements 13 Installation Failed - Adobe Genuine Software Verification Failure

I bought and downloaded Adobe Photoshop Elements 13 from Amazon, which would seem to be a legitimate source. Everything runs smoothly, and seems correct up until the point of installation, when this happens after the installation process reaches 99%. The message simply reads: "The product you are trying to install is not an Adobe Genuine Software and appears to be counterfeit." This doesn't seem right. What is going on? How can I successfully install Elements?

Genuine Verification failure downloading or installing | CS6
Mylenium

Photoshop Elements 12 installation/uninstallation failure

Hi,
I purchased Adobe Photoshop Elements 12 on 4 December 2013, and finally today I have tried to install it, on Windows 8.1. But there were problems, big problems.
The installation program said that the installation of "Shared technologies" has failed. So, then, I have rebooted the pc and I have tried to re-install Photoshop Elements, but the installation program reported that before was necessary to unistall P.E., so I followed the instructions on the screen, but at the end the unistallation failed, because "Specified path is empty".
So I has gone in the Control Panel, to perform unistallion from there, but there was no trace of P.E..
I rebooted the pc and tried again the installation/uninstallation several times, but always unsuccessfully.
Then I consulted the Support page on the Adobe site, where I have found that it is suggested to run the "Microsoft Fix It" tool, but actually that tool does not support Windows 8.1...
So, what I have to do? Can you help me, please?

Okay, for anyone else who has experienced this problem, I finally got the new PE 12 to install.
I booted my MacBook Pro from an external drive that had Mac OS (10.6) loaded and started the installation from the purchased .dmg file on my main HD. (Although, I had to RE-DIRECT the installer to install PE 12 into the Applications folder located in the main startup drive).
I rebooted using my one and only startup drive (except for this external drive that I have systems software loaded on), then launched the PE app (the "alias" app) in the App folder and, at least, got something going. However, I got nothing but "help" videos.
I backed out of that, then tracked down and opened "Photoshop Elements 12 Editor.app" (apparently, THIS IS VERY IMPORTANT) in the "Support Files" folder.
EUREKA! I can now FINALLY access the Adobe Photoshop Elements 12 software via my normal startup drive. YAY!
I hope this helps others who experience the same goofy problems loading Adobe Photoshop 12.
I'll be shopping for something that is NOT ADOBE in the future. This was a ridiculously unnecessary process to go through, and one that is ADOBE specific.

Photoshop Elements/Premiere10 Installation Issue

I received my Adobe Photoshop Elements10/Premiere Elements10 (for Mac) today. I have followed the prompts and instructions, trying multiple times to install the software; however, I continue to get the error messages below. What do I need to do to be able to install/use my new software?
Thank you!
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 9 error(s), 8 warning(s)
WARNING: DS013: Payload {75063C76-E858-455B-9C26-89E55D26F276} AdobeHelp 3.2.0.0 is already installed and the session payload {EB3A47AA-B4E2-4857-A69C-92A6E097F24C} AdobeHelp 3.5.0.0 has no upgrade/conflict relationship with it.
ERROR: DS013: Verifying payload integrity : Failed with code 1
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
WARNING: DW034: Warning: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 will not be repaired, due to updated patch of the payload and one of the top level payload is being installed.
----------- Payload: {68FE2517-2E45-4B03-8241-D0634F43878B} Smartsound1 1.0.0.0 -----------
ERROR: DW006: Apple Package failed to install successfully.
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
WARNING: DW036: Payload cannot be installed due to dependent operation failure
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Smartsound3: Install failed
ERROR: DW050: - Photoshop Camera Raw for Elements 10: Install failed
ERROR: DW050: - Smartsound1: Install failed
ERROR: DW050: - Adobe Premiere Elements 10: Failed due to Language Pack installation failure
ERROR: DW050: - Adobe Premiere Elements 10_LangPacken_US: Install failed
ERROR: DW050: - Smartsound2: Install failed

Please follow the procedure in Updated installation instructions | Premiere Elements 10 | Mac OS for a solution.

Photoshop Elements 12 Installation Failure

Similar Messages

Maybe you are looking for