Photoshop Elements 12  Microsoft Error Report

Successful installation ( apparently) but everytime we try to open Editor we get Microsoft Error Report .. "we have to close".
Tech details are :
App name: photoshopelements.editor exe 12.0.0.0
Mod Name: sdhook32.dll
Modver 2.0.5.1
Offset 00034e67
enormously frustrating/
Any help possible Adobe please?
Thanks
David

Hi,
Are you by any chance running Spybot?
When you installed Photoshop Elements, did you disable any anti virus software?
Brian

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