Photoshop Elements 12 no longer see's my scanner.  So I cannot scan my pictures, help.  Windows 8.1 with HP Officejet 6500A Plus printer.  Scanner works with other programs in my PC.  Problem is PS12

So I cannot scan my pictures, help.  Windows 8.1 with HP Officejet 6500A Plus printer.  Scanner works with other programs in my PC.  Problem is PS12

I bought the Officejet 6500A Plus about one month and have experienced the very same problem. I tried to remedy this problem following suggestions in a number of different posts (static IP, router, firewalls etc), all to no avail. Last week I called support. The support I received by the tech over several hours and different days for a week was very good. However none of his suggestions corrected the connection issue. After today's recommended fix failed, he advised HP is aware of this issue with the 6500 and other affected printers. He claimed HP was working on a firmware upgrade. He did not know when the update would be provided. The tech also claimed HP acknowledged this problem in a written announcement. He agreed to email the announcement to me. I haven't received it. This has been the only problem I've had with the 6500

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