Photoshop Elements 12 redemption code invalid

I've asked several times but cannot obtain any responses.   I do not fully understand how this works I guess.    The redemption code on my PSE 12 sleeve does not work.   I double checked the code and what I typed and they are the same.    The error message says that I need to return to the retailer.   What information do they need to give me a valid redemption code?   Isn't there a way for me to contact Adobe and provide the information so I can install PSE12 now?   I find this bazaar maze of support without obtaining any support frustrating.    All I want to do is install PSE12.   It should not be so difficult that I spend hours doing it and then spend more hours trying to figure out how I contact Adobe support so I can install a one disk software program.    If anyone has any idea how to install the software, please let me know.    Thanks!

http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Mylenium

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    Lenny SimpsonCollision Analysis & Reconstruction, LLCc:  240.876.1412o: & fax: 301.774.4754
    Date: Thu, 21 Nov 2013 11:14:13 -0800
    From: [email protected]
    To: [email protected]
    Subject: CS6 REDEMPTION CODE INVALID
        Re: CS6 REDEMPTION CODE INVALID
        created by Curt Y in Photoshop General Discussion - View the full discussion
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