Photoshop Elements 13 and Premiere, Mac , Purchased and says invalid codes??

Hi, I just purchased the bundle for PSE13 and Premiere and when I went to download it there was no option for the mac, it just talks about 64 bit etc, so i downloaded the trial versions for mac and went to put in my purchased codes and both applications say that I have invalid codes. Would I have purchased the wrong bundle by accident?
Also I tried chat and it says no one is available now, are they offline for a few days over the Christmas period?
Thanks
Sara

you should have purchased serial numbers.
if you have those, just download the correct programs using the below links.
if you don't have those, Redemption Code Help
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 13 | 12 | 11, 10 | 9, 8, 7 win | 8 mac | 7 mac
Photoshop Elements: 13 |12 | 11, 10 | 9,8,7 win | 8 mac | 7 mac
Lightroom: 5.7| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

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