Photoshop Elements 13 / CD Installation /  Sign In Required

I purchased Photoshop Elements 13 and to date I have spent an extensive amount of time trying to launch the software on a brand new Windows 7 64 bit computer.  My chat case number is 186410119.  The chat tech unsuccessfully tried to Adobe Connect to his machine.  The Internet Options settings are correct in IE.  The firewall was turned off and the A/V software was uninstalled.  It ended up that the tech had me activate the Administrator profile.  The software does launch in the Admin profile, but that is of no use to me, since the software will still not launch in my father's profile, which is, of course, an admin account. 
Every time I start the software I get the "Sign-In Required" prompt.  I click the sign in button and then the wheel spins for a while and then get the message that the computer is not connected to the internet.
I don't want to spend any more time with a chat tech.  I would much prefer that an experienced tech address this issue via the forum.
Regards,
Richard

Hi richard,
Please go through the article Sign in, activation, or connection errors | CS5.5 and later and check if this helps.
Do let me know if you need any other assistance.
Thanks,
Swapnil

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