Photoshop Elements 13 Install file not on disk

I purchased Photoshop Elements 13 & Premiere Elements 13 (boxed set) from a reseller. Premiere Elements installed with its serial number without a problem, but Photoshop Elements does not seem to have the installer file on the disk. Is there any way to contact Adobe directly?

THANKS
I knew it would be something simple...
Dave B

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My Photoshop Elements 9 will not download a file from new Apple photo application on iMac (installed 4-9-15) What to do?

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Duplicate, see:
My Photoshop Elements 9 will not download a file from new Apple photo application on iMac (installed 4-9-15) What to do?

Is there an instruction sheet detailing how to install Photoshop Elements 13 (from a DVD disk), on a Windows 8.1 computer, and if so, where do I find it

Is there an instruction sheet detailing how to install Photoshop Elements 13 (from a DVD disk), on a Windows 8.1 computer, and if so, where do I find it?

Googled for an instruction sheet. Got the following.
https://helpx.adobe.com/photoshop-elements/getting-started/install-pse.html
and
https;//helpx.adobe.com/photoshop-elements/kb/photoshop-elements-installation-errors.html
(Don't know why the second one didn't turn into a link, that's the url that printed out at the bottom of the page)
In any case it doesn't matter. I returned it to the store where I bought it.
Rule #1; Don't use a product if the people who produce that product (software, hardware, etc.) don't properly support it.
User forums and\or chat lines, are useful and may help. But! They do not constitute proper support (not for installation purposes anyway).

Photoshop Elements 9 will not install.

I have installed Photoshop Elements 9 several times, and it does not complete installation. It loads about 80% of the files, then at the point of placing an desktop icon, the softwarw rollback. My operating system is Windows 7 64 Ultimate. My computer system includes AMD Phenom II X4 810, 8 GB RAM, GeForce NVIDIA 9600 GT (IRQ 18) and GeForce NVIDIA 8400 GS (IRQ 19). I tried to disconnect the second graphics card - no help. I have manually removed Photoshop Elements 9 from the registry and reinstalled - no help. The error status is 1603. When installing, I closed all Adobe software, anti-virus software, and Windows Firewall. I contacted Adobe customer service several times - no help.

Hello Mylenium, I tried everything in the Error 1603 | Install site that you sent me. And, still the installation of the PhotoShop Elements 9 rollback and will not install. What is next? Thank you, Paul
Date: Tue, 1 Jan 2013 03:30:11 -0700
From: [email protected]
To: [email protected]
Subject: Photoshop Elements 9 will not install.
    Re: Photoshop Elements 9 will not install.
    created by Mylenium in Downloading, Installing, Setting Up - View the full discussion
Check this, perhaps it may give you some ideas: Error 1603 | Install Mylenium
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Legitimate newly purchased Premiere Elements-10 32-bit install files not available

Friends:
I purchased an $1100 Nikon camera and the deal included OEM PS Premiere Elements 10.
Legit purchase with a CD and legit Serial #.
Can't install because what is Adobe's fault, not the camera vendor's and certainly not mine.
Adobe's own published notice:
"The 64-bit version of Adobe Premiere Elements 10 only installs on Windows 7 64 bit. If you have Windows XP 64 bit or Vista 64 bit, it's necessary to install the 32-bit version. Because the Adobe Download Assistant automatically downloads the 64-bit version in error, it's necessary to download the 32-bit version manually through alternate means."
The problem is that the same holds true for installing on XP Pro SP3 and Adobe makes no mention of it in the above admission.
Then, Adobe's own Solutions 1, 2 & 3 for manual download all fail, even after fussing for days over it.
Even Solution 3, the last ditch option, fails perhaps because Elements 11 is out and Adobe has killed the 10 download Ftp sites.
Files I am unable to download from Adobe (without entrapment by so called Free Dowload sites) are:
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.exe
http://trials2.adobe.com/AdobeProducts/PRE/10/win32/PremiereElements_10_LS15_win32.7z
How can I solve my dilemma, being denied my right to learn Elements from a legally purchased 10 and being
forced to purchase 11 instead on top it. Fair?
I am requesting Adobe politely to make it possible to download the Adobe recommended two files withou hassles.
I must mention in this context my own (and thousands of others') sad experience with Flash updates. Just follow
my own (and others') posts in Adobe forums. Plus, just read the Internet posts along these lines:
"It's impossible to download anything from Adobe. I have given up and I have given up on Adobe products."
Not that I want to, but I am forced into echoing the same sentiment.
Can anyone help, please ?
Thanks,
Pradip A.

Hello Mr. Wright:
The download now works. Appreciate your help.
The ...7z file is 1.37 Gb long. I have super high speed Fibre Optic Internet connection with Bell. I rarely have the ocassion to download files of this size. After downloading more than 1 Gb, the transfer hung - either at the Client end, or at the Server end. Bell is sending tech Thursday to mitigate some line noise they detected. Hopefully, the stars will fall into the right place before long.
Regards,
Pradip Acharya
Date: Tue, 13 Nov 2012 11:54:11 -0700
From: [email protected]
To: [email protected]
Subject: Legitimate newly purchased Premiere Elements-10 32-bit install files not available
Re: Legitimate newly purchased Premiere Elements-10 32-bit install files not available created by Jeff A Wright in Downloading, Installing, Setting Up - View the full discussion
You can find the 32-bit installer at http://prodesigntools.com/photoshop-elements-10-direct-download-links- pse-premiere-pre.html. Please make sure to complete the Very Important Instructions section prior to clicking on the link to download the file.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4844309#4844309
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Trying to install photoshop elements 12    File Archive part of adobe premiere 12 is missing. You need all files in the same folder

rying to install photoshop elements 12    File Archive part of adobe premiere 12 is missing. You need all files in the same folder

It is actually a link from Tech Soup to a special link on Adobe.   But no
chance to put in my serial number get that error message after I download
the exe.    Tried to copy page I would select the correct file
Welcome TechSoup Customer of TechSoup Global!
Product Download
Adobe Photoshop Elements and Premiere Elements 12.0 for Windows (English)
*      <javascript:void(0)> Files
<javascript:itralib_popup('dload_serialNum?item_key=5001111&plne=101791&cert
Num=135338281','info','560','400')> PAC, Serial Numbers & Credential Files
<https://adobe.subscribenet.com/control/adbe/certdlog?plne=101791&item_key=5
001111> Download Log
<https://adobe.subscribenet.com/control/adbe/certnotes?plne=101791&item_key=
5001111> Notes
*      <javascript:itralib_popup('downloadpagehelp','EULA','495','600')>
Download Help
Adobe recommends you use the Akamai Download Manager for large files. You
can enable the download manager by clicking on the Download Preferences link
to the left. If you are using Microsoft Internet Explorer as your browser,
then the HTTP option will not work for files larger than 4GB due to the
browsers download size limit.
If there are multiple files for your products, please be sure to download
ALL files prior to attempting to install.
The software you are about to download is subject to export control laws and
regulations. By downloading this software, you agree that you will not
knowingly, without prior written authorization from the competent government
authorities, export or reexport - directly or indirectly - any software
downloaded from this website to any prohibited destination, end-user, or
end-use.
Note: All Adobe products require a serial number for installation. If you
are having difficulty with the serial number, please
<https://adobe.subscribenet.com/control/adbe/manualsupport> contact us.
*      6 Files
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Select All
<https://adobe.subscribenet.com/control/adbe/download?element=5001111&orderB
y=ORDER_BY_DESCRIPTION&ascending=true> File Description
<https://adobe.subscribenet.com/control/adbe/download?element=5001111&orderB
y=ORDER_BY_FILE_SIZE&ascending=true> File Size
<https://adobe.subscribenet.com/control/adbe/download?element=5001111&orderB
y=ORDER_BY_FILE_NAME&ascending=true> File Name
The download limit for this file has been reached
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
Expand All / Collapse All
Adobe Photoshop Elements 12.0 for Windows 32 bit Installer (English, German,
French, Japanese)
1.5 MB
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
PhotoshopElements_12_WWEFDJ.exe
The download limit for this file has been reached
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
Expand All / Collapse All
Adobe Photoshop Elements 12.0 for Windows 32 bit Installer Package (English,
German, French, Japanese)
1.1 GB
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
PhotoshopElements_12_WWEFDJ.7z
The download limit for this file has been reached
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
Expand All / Collapse All
Adobe Premiere Elements 12.0 for Windows 32 bit Installer (English, German,
French, Japanese)
1.5 MB
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
PremiereElements_12_WWEFDJ_win32.exe
The download limit for this file has been reached
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
Expand All / Collapse All
Adobe Premiere Elements 12.0 for Windows 32 bit Installer Package (English,
German, French, Japanese)
1.1 GB
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
PremiereElements_12_WWEFDJ_win32.7z
The download limit for this file has been reached
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
Expand All / Collapse All
Adobe Premiere Elements 12.0 for Windows 64 bit Installer (English, German,
French, Japanese)
1.5 MB
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
PremiereElements_12_WWEFDJ_win64.exe
The download limit for this file has been reached
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
Expand All / Collapse All
Adobe Premiere Elements 12.0 for Windows 64 bit Installer Package (English,
German, French, Japanese)
1.2 GB
<https://adobe.subscribenet.com/control/adbe/download?element=5001111>
PremiereElements_12_WWEFDJ_win64.7z
Bottom of Form

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Could not open a scratch file because the file is locked or you do not have the necessary access privileges. (…) | Mylen…
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Photoshop Elements 12 will not let me save files edited on a usb flash drive, but will photos on the hard drive all other apts will on the flash drive

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First I cannot find how to see what version is my Camera Raw, please give
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2014-12-13 17:34 GMT-05:00 R_Kelly <[email protected]>:
photoshop elements 12 do not open nef files from Nikon D610 , help
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Elements* - View the full discussion
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I can only install adobe photoshop elements 12 but not able to install adobe premiere element 12 with the serial number to my macbook

why I can only install adobe photoshop elements 12 but not able to install adobe premiere elements 12 with the same serial number to my macbook?
Photoshop Elements

PSE and PRE have different serial numbers. If you bought both programs you should have two separate serial numbers.

I paid for photoshop elements but i have no disk drive, how do i install it?

I paid for photoshop elements but i have no disk drive, how do i install it?

If you mean PSE 12, download the trial and enter your serial number into that.

Adobe Photoshop Elements 6 will not open photo files

Adobe Photoshop Elements 6 will not open photo files

You are rude, to say the least. It is adobe's fault for marketing it as compatible. Yet another reason why I want nothing to do with adobe. The fact they marketed it as compatible when it is not is what I have a problem with. I am not blaming the software, I am blaming the company.
Please note: message attached
From: MichaelKazlow <[email protected]>
To: theieren <email adress removed by host>
Subject: Re: photoshop elements 6 will not open! photoshop elements 6 will not open!
Date: Mon, 02 Jan 2012 13:22:31 -0700

Photoshop Elements install- forgot user name

I had to reinstall my syatem on my IMAC and Photoshop Elements would not work correctly after reinstalling the system. I deleted it and tried reinstalling it from my disk. I dod not remember the User name I used but I did put in the correct serial # as I had written it on my disk. How do I get it to install without the correct username?
Macauley808

PSE doesn't require your adobe ID. If you're having problems with the welcome screen nagging you, just go into the applications folder and launch the editor and/or organizer and then click the dock icon and choose Keep in Dock. Then launch it from there in the future. You don't say which version of PSE, but the editor is in Applications>Adobe Photoshop Elements>Support Files for the past couple of versions.
If you mean your photoshop.com account, that would be migrated to adobe revel, so there's no direct connection to photoshop.com anymore from within PSE.
Or are you having a problem with your serial number being rejected? If so, what is the error message?

Photoshop Elements 13 Install file not on disk

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