Photoshop Elements 13 on Windows 8.1, window freezes on startup

I bought Photoshop & Premiere Elements a few weeks ago to run on a new Windows 8.1 computer.  I entered the serial numbers of both programs during installation.  Premiere has been working all along.  Photoshop worked for a few days, then the window started freezing.  I have to kill it with Task Manager.  I followed the trouble shooting guide and did things like reinstalling, running in different accounts and so on.  I even reinstalled a Windows backup onto a different hard drive and did a fresh install of Photoshop and Premiere.  All the reinstalled versions of Photoshop have frozen as soon as I tried them, and Premiere has always worked.  I've also tried disabling my firewall before starting up Photoshop, and that didn't make any difference either.
I've had two Chat sessions with support and they've had remote access to my machines.  They've tried a few things like changing permissions on some files and asking me to reinstall yet again, but basically they haven't accomplished anything.
I've notice that when the Window is unresponsive, Task Manger shows that Photoshop is using a small amount of CPU.
In order to get some idea what might be going on, I've tried running Microsoft Sysinternals Process Monitor while the Window is frozen.  It appears that the Photoshop Editor process is in a loop that runs 3 or 4 times a second and makes about 13 system calls.  The stack tracebacks all include entry points in AMTValidateProductLicense in amtlib.dll.
I can't imagine why it's doing the same thing over and over instead of telling me what it's unhappy about so I can try to make it happy.  Most places I've worked would regard this sort of behavior as a bug.
I hope this is enough information for someone at Adobe to figure out what's going on.  I have a saved procmon log with all the details that's about 800K bytes.  I could send it to Adobe if it would be any help to you.
One more detail:  At the time things stopped working, I was having some problems with sharing printers & scanners that was causing anything that tried to access a printer to freeze, so I had to exit unceremoniously from several programs including Photoshop a few times.
I'm working with a new DVD purchased from Amazon for this computer.  It's been reinstalled several times on two different hard drives, but always in the same computer.
If you're unable to fix this, I'll be returning it to Amazon for a refund.  I could write my own program to open a window and then freeze if I wanted one.

I've got things working now.  The process I followed was:
1. Reboot in safe mode
2. Run Photoshop elements.  It worked in safe mode.
3. Unplug the network cable
4. Restart in normal mode
5. Run Photoshop elements.  It worked with the cable unplugged.
6. Exit out of Photoshop
7. Plug in the network cable
8. Now Photoshop seems to start up normally.
It seemed to me that the problem had something to do with license validation.  In safe mode there's no network connection, which might disrupt validation.  When I left out steps 3, 4 and 5, it still didn't work.  After doing that once, it seems to work.  If it stops working, I'll post another reply here.
YMMV.

Similar Messages

  • Installing Adobe Photoshop Elements 1.0.1 on Windows 8

    I can't install Adobe Photoshop Elements 1.0.1 with Windows 8. The setup program shows the message "You need install Internet Explorer 4.0 or higher". What can I do?

    Hi, I have the same problems, I can not reinstall my Photoshop elements1.0.1. on Windows 7.  Same error : You need install Internet Explorer 4.0 or higher.
    How should I use compatibity mode ? What should I do when I insert my CD on ?
    Thank you

  • How can I install photoshop elements on a 64 bit windows system?

    How can I install photoshop elements on a 64 bit windows system?

    You just use the appropriate install disk/ download. See this:
    Install Premiere Elements, Photoshop Elements
    Or are you asking about some specific procedures?
    Mylenium

  • Cannot get Photoshop Elements 10 Trial to Install - Windows 7 64-bit

    Hi,
    I cannot get Photoshop Elements 10 Trial to Install - Windows 7 64-bit.  I downloaded the trail of Photoshop CS6 just fine.  I am trying to download the trial of Photoshop Elements 10.  I get the adobe installer window and I login in and select my PSE 10 Trial and the installation begins and I have it saved to my desktop.  When the installation finishes nothing happens.  There is a Photoshop Elements folder on my desktop but it is empty.  I have tried a couple of time with the same result.
    Any suggestions?
    Thanks.

    Hi Ken,
    I apologize for not making myself clear.  What I meant by "saving to desktop" was when I I went to download the the trial of PSE 10 the install window will ask me where I want to save the file.  It is defaulted (highlighted) to save to "my documents" but I selected to save the file to my desktop.  I tried to install the trial of Photoshop Elements 10 again and this time it did install and is working.
    Thanks again for responding.
    ClearInk8

  • Will Adobe Photoshop 6 and Adobe Photoshop Elements 2.0 run on Windows 7?

    Will Adobe Photoshop 6 and Adobe Photoshop Elements 2.0 run on Windows 7?

    http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/will-adobe-pho toshop-6-work-with-windows-7/6778ddce-6373-e011-8dfc-68b599b31bf5?msgId=7a63bec3-7273-e011 -8dfc-68b599b31bf5
    http://forums.adobe.com/thread/593541

  • Re-installing Photoshop Elements 12 on 8.1 Windows computer

    Have just re-installed Photoshop Elements 12 ok on my Windows 7 home computer following hard drive failure. For various reasons I have now decided I need to use this computer at work. I will buy new computer for home which will be Windows 8.1. I only want Elements 12 at home so I will remove from old computer. Will I be able to install Elements 12 on new computer ok?

    Hello RichardH53,
    Yes you will be able to install Photoshop Elements 12 on your new computer.
    You can refer to below mentioned two articles for any kind of help.
    1. https://helpx.adobe.com/photoshop-elements.html
    2. http://helpx.adobe.com/photoshop-elements/kb/photoshop-element-12-silent-install.html
    Do let me if it work or if you face any issues with that.
    Thanks,
    Ratandeep Arora

  • How can I get my 2001 copy of Photoshop Elements to run on my Windows 7 computer?

    How can I get my 2001 copy of Photoshop Elements to run on my Windows 7 computer?

    Your talking about photoshop elements 1?
    Did you install photoshop elements 1?
    What happens when you try to run it?
    Do you get the message "Scratch Disk is Full" or similar message?
    How much free space do you have on your hard drive?

  • Install error of Photoshop elements 9 with 32 bit window 7 Ultimate

    install error of Photoshop elements 9 with 32 bit window 7 Ultimate while all requirements are yes, Pl Help .                                                                        below message is coming " Please check application vendor that this is a valid window installer package"  Thanks 

    Try going directly to program files and if you can see the Editor application double click to launch it.

  • JPGS are set to open in Photoshop Elements, but they open in Windows Photo Viewer instead, even when I specifically select Photoshop (and it's the default app)

    JPGS are set to open in Photoshop Elements, but they open in Windows Photo Viewer instead, even when I specifically select Photoshop (and it's the default app)

    Hi,
    It seems this is a Microsoft related. You are referring on how to set JPG Image in Photoshop Elements by default. You may try visiting Microsoft's Support page http://support.microsoft.com/ for you to get the correct information/help you need.
    Thank you.

  • Photoshop elements 11 not installing in windows 7 x32

    photoshop elements 11 not installing in windows 7 x32
    downloads ok then on install it gets to almost the end and a message appears can not continue and it uninstalls itself.

    Hello, thank you for your prompt reply. I have downloaded  v12 of Photoshop Elements and installed to my Win 7 x64 machine and its working like a charm. Perhaps v11 did not like the spec of my x32 machine.
    Thank you again from a satisfied customer.
    Regards William.
    Date: Sun, 9 Mar 2014 09:58:25 -0700
    From: [email protected]
    To: [email protected]
    Subject: photoshop elements 11 not installing in windows 7 x32
        Re: photoshop elements 11 not installing in windows 7 x32
        created by Bill Hunt in Photoshop Elements - View the full discussion
    Can you list your computer hardware specs.? Special attention needs to be paid to the I/O (Input & Output), or the HDD's (Hard Disk Drives), their size, speed, amount of free-space, etc.Are you attempting to do the installation to the default location, or to a custom location? Good luck, and let us know a bit more please.
    Hunt
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6193137#6193137
         Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/6193137#6193137
         To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/6193137#6193137. In the Actions box on the right, click the Stop Email Notifications link.
               Start a new discussion in Photoshop Elements at Adobe Community
      For more information about maintaining your forum email notifications please go to http://forums.adobe.com/thread/416458?tstart=0.

  • Can I use photoshop elements 11 or 12 on windows 8?

    Can I use Photoshop elements 11 or 12 with Windows 8?

    Hi,
    Providing you don't have Windows 8 RT then both should work.
    You could download the trial version to check.
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=photoshop_elements&loc=us
    The current versions of Photoshop Elements do not fully support touch screens.
    Brian

  • Can Photoshop Elements 10 be moved to Windows 8.1? [was:Windows 8.1]

    Can Photoshop Elements 10 be moved to Windows 8.1?

    photoshop elements 10 can be installed on windows 8.1, though you may need to use compatibility mode.

  • Bought photoshop elements 11 last year for windows and using it in my desktop. The desktop is crashed now and not usable. So I bought iMac now. Is it possible to trade over or change the licence into iMac version for a small fee. If not , can I partition

    bought photoshop elements 11 last year for windows and using it in my desktop. The desktop is crashed now and not usable. So I bought iMac now. Is it possible to trade over or change the licence into iMac version for a small fee. If not , can I partition the hard drive of iMac and install windows and also photoshop elements? which is the best alternative ? why?

    A Photoshop Elements license is good for both Mac and Windows so it should be just a matter of downloading the Mac version and using your current serial number to activate it.
    PSE 10, 11 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html
    If you have any problem with the activation contact Adobe support using chat... Start Here  If after selecting relevant responses you are unable to find a solution, choose "Still need help? Contact us." and the chat contact option.

  • How do I log in to Adobe Photoshop Elements 13?  I have windows 8.  Just installed and says done correctly.  /B

    how do I log in to Adobe Photoshop Elements 13?  I have windows 8.  Just installed and says done correctly.  /B

    BRIAN; THANK THE LORD FOR GOOD PEOPLE LIKE YOU THAT HELP OTHERS. ADOBE PHOTOSHOP TECH SUPPORT IS THE WORST TECH SUPPORT I HAVE EVER SEEN. I CALLED THEM AND 2 TIMES I TALKED TO INDIA OR WHEREVER, AND COULD NOT UNDERSTAND THEM. THE THIRD CALL  I WAS TALKING TO A GUY AND WAS DISCONNECTED. I TRIED TO CONTACT TECH SUPPORT ON THE NET AND THAT WAS NOTHING BUT A PROBLEM AND COULD NOT GET MY MESSAGE THROUGH. I CALLED ANOTHER # AND THEY WANTED TO CHARGE ME. THAT'S BAD. I JUST PURCHASED THE ELEMENTS 13 AND THERE IS 0 TECH SUPPORT. THANKS AGAIN BRIAN. """DINO"""

  • HT2518 I don't have .psd files but how do I migrate my Photoshop Elements catalog with tags from Windows

    I don't have .psd files but how do I migrate my Photoshop Elements catalog with tags from Windows?

    That's really disappointing, I purchased the download version.
    I refuse to pay another £55
    Thanks for your help anyway

  • Is Photoshop Elements 9 fully compatible with Windows 8

    Is Photoshop Elements 9 fully compatible with Windows 8

    Microsoft advises that all versions of PSE except versions 1, 3, 5 & 6 will work with Windows 8. The best option is a new computer with W8 and then do a clean install of Elements. Some difficulties may arise if upgrading the operating system on top of existing software. In those circumstances make sure you have your original disks or your download package, in case a re-install is necessary.
    Microsoft Windows 8 compatibility.

Maybe you are looking for

  • Can two computers, one USB, other LAN, both use an HP 6310?

    Hello, Might be daft question. I have an HP 6310 all in one which I sometimes use (with difficulty, but does work) with Bluetooth and sometimes with USB. This works fine with one computer that was originally set up with the USB option. I now have two

  • My upgrade for Snow Leopard for my Mac won't stay in disk.

    I have the snow Leopard upgrade for my Mac OS X 10.5.8 like they told me I needed at Apple.  But when I insert the disk it doesn't take it, it stays in for a few seconds then comes out.  Is there anything I can do?  Thank you.

  • Reinstalling iTunes, problem with duplicates

    I have an iMac 2GHZ running OS X v10.5.7 which is having multiple longstanding problems with freezing/errors and no significant problems show up after running disc utilities (repairing permissions etc..) or Tech Tool. Also my itunes music folder is f

  • Can you use ActiveX controls in PL/SQL?

    I am trying to find a way to start email from within a database trigger. Someone told me I could use an ActiveX Control (custom made by a colleague). Although I have never worked with ActiveX or OLE, I know that it is possible to use them in Forms. I

  • Jump Query (RRI) Problem: not showing particular record......

    Hi In BI, i have 2 queries and implementing Jump query so that after selecting 1 material from 1st query should give me details of that particular material in second query. But in my case, i am getting details of all the materials and not the details