Photoshop elements 13 serial number field not accepting any characters...WHY...WHY...WHY not?

second installation of software first worked no problem but now no go. running windows 7 on both, any thoughts?

HI Collin
If you have a 24 digit code that contains letters and not all numeric numbers. It sounds like that you have the redeem code. Click this link to redeem the code. http://creative.adobe.com/redeem
Then you will be provided the serial # to install the software with.
Let me know if you run into any issues
Thanks
Scott

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