Photoshop Elements 13 Sign In Freezes during installation start up

Hi,
I'm having issues with the installation on PC - during the setup you are asked to sign in using an adobe ID, which I have done (and obviously by posting to this forum, have confirmed the profile is active and without issue!) However once done, the login box 'greys out' and the 'in progress' boxes show up in the middle of the screen (the 4 boxes, one blue and 3 grey, which go round and round and round...................). It seems to me like an issue with the account or something software related on my PC, however I have confirmed I have the necessary hardware/software requirements as per the manual, so i'm officially stumped.............
Any help gratefully received.
Cheers
Mark

Hi richard,
Please go through the article Sign in, activation, or connection errors | CS5.5 and later and check if this helps.
Do let me know if you need any other assistance.
Thanks,
Swapnil

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