Photoshop elements 4 & scanner quit unexpectedly
I have tried reinstalling both applications, but since today (previously seemed OK) both these applications quit when I try to open them. Please help!
Scanner is new CanoScan LiDE 60
Hi, rachel. Welcome to the Discussions.
1. First, try trashing the preferences for both. Look in the following folders in your account:
• Home > Library > Preferences
• Home > Library > Preferences > ByHost
for files like
• com.adobe.application_name.plist
• com.canon.application_name.plist.
and trash those whose application_name values are related to Photoshop Elements or the Canon scanner (may be canonscan).
2. If that does not help, what changes did you make to your Mac before the problem arose?
3. See my "Multiple applications quit unexpectedly or fail to launch" FAQ for additional troubleshooting advice.
Good luck!
Dr. Smoke
Author: Troubleshooting Mac® OS X
Note: The information provided in the link(s) above is freely available. However, because I own The X Lab™, a commercial Web site to which some of these links point, the Apple Discussions Terms of Use require I include the following disclosure statement with this post:
I may receive some form of compensation, financial or otherwise, from my recommendation or link.
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Process: Adobe Photoshop CS5 [534]
Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
Identifier: com.adobe.Photoshop
Version: 12.0.4 (12.0.4x20110407.r.1265] [12.0.4)
Code Type: X86 (Native)
Parent Process: launchd [129]
User ID: 501
Date/Time: 2013-05-02 17:39:45.218 +0800
OS Version: Mac OS X 10.8.3 (12D78)
Report Version: 10
Interval Since Last Report: 29142 sec
Crashes Since Last Report: 20
Per-App Interval Since Last Report: 3516 sec
Per-App Crashes Since Last Report: 20
Anonymous UUID: 8779B212-0A7E-3B89-F07D-0B8587631EDB
Crashed Thread: 0 Main Thread Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_PROTECTION_FAILURE at 0x00000000bf7ffffc
VM Regions Near 0xbf7ffffc:
__LINKEDIT 00000000bab23000-00000000bab25000 [ 8K] r--/rwx SM=COW /System/Library/CoreServices/Encodings/libKoreanConverter.dylib
--> Stack 00000000bc000000-00000000bf800000 [ 56.0M] ---/rwx SM=NUL
Stack 00000000bf800000-00000000c0000000 [ 8192K] rw-/rwx SM=COW
Thread 0 Crashed:: Main Thread Dispatch queue: com.apple.main-thread
0 com.extensis.AutoActivationPlugin.PS12 0x4af1dd3f ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 9
1 com.extensis.AutoActivationPlugin.PS12 0x4af1dd69 ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 51
2 com.extensis.AutoActivationPlugin.PS12 0x4af1dd69 ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 51
3 com.extensis.AutoActivationPlugin.PS12 0x4af1dd69 ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 51
4 com.extensis.AutoActivationPlugin.PS12 0x4af1dd69 ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 51
5 com.extensis.AutoActivationPlugin.PS12 0x4af1dd69 ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 51
6 com.extensis.AutoActivationPlugin.PS12 0x4af1dd69 ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 51
[truncated for space, all lines the same from 0-511]
510 com.extensis.AutoActivationPlugin.PS12 0x4af1dd69 ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 51
511 com.extensis.AutoActivationPlugin.PS12 0x4af1dd69 ATSFontGetFileReferenceOverride(unsigned long, FSRef*) + 51
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x992199ae kevent + 10
1 libdispatch.dylib 0x9a3c0c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib 0x9a3c07a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib 0x992190ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9034c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9034be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90333d2a start_wqthread + 30
Thread 3:
0 libsystem_kernel.dylib 0x992190ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9034c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9034be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90333d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e2e9 _pthread_cond_wait + 938
2 libsystem_c.dylib 0x903dbaf0 pthread_cond_wait + 48
3 com.adobe.amt.services 0x0969d126 AMTConditionLock::LockWhenCondition(int) + 46
4 com.adobe.amt.services 0x09695db0 _AMTThreadedPCDService::PCDThreadWorker(_AMTThreadedPCDService*) + 116
5 com.adobe.amt.services 0x0969d18c AMTThread::Worker(void*) + 24
6 libsystem_c.dylib 0x903495b7 _pthread_start + 344
7 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 5:
0 libsystem_kernel.dylib 0x992190ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9034c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9034be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90333d2a start_wqthread + 30
Thread 6:: com.apple.appkit-heartbeat
0 libsystem_kernel.dylib 0x99218c72 __semwait_signal + 10
1 libsystem_c.dylib 0x903d3a55 nanosleep$UNIX2003 + 189
2 libsystem_c.dylib 0x903d391e usleep$UNIX2003 + 60
3 com.apple.AppKit 0x90ee5c9d -[NSUIHeartBeat _heartBeatThread:] + 879
4 com.apple.Foundation 0x9195c7c8 -[NSThread main] + 45
5 com.apple.Foundation 0x9195c74b __NSThread__main__ + 1396
6 libsystem_c.dylib 0x903495b7 _pthread_start + 344
7 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 7:
0 libsystem_kernel.dylib 0x992190ee __workq_kernreturn + 10
1 libsystem_c.dylib 0x9034c0ac _pthread_workq_return + 45
2 libsystem_c.dylib 0x9034be79 _pthread_wqthread + 448
3 libsystem_c.dylib 0x90333d2a start_wqthread + 30
Thread 8:
0 libsystem_kernel.dylib 0x99216826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x96104810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x11fc10ec ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x903495b7 _pthread_start + 344
5 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 9:
0 libsystem_kernel.dylib 0x99216826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x96104810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x11fc10ec ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x903495b7 _pthread_start + 344
5 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 10:
0 libsystem_kernel.dylib 0x99216826 semaphore_timedwait_trap + 10
1 com.apple.CoreServices.CarbonCore 0x96104810 MPWaitOnSemaphore + 106
2 MultiProcessor Support 0x11fc10ec ThreadFunction(void*) + 78
3 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
4 libsystem_c.dylib 0x903495b7 _pthread_start + 344
5 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 11:
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x903d4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96131492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9613168e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9607db8b MPWaitOnQueue + 261
6 AdobeACE 0x0525c579 0x5222000 + 238969
7 AdobeACE 0x0525bf71 0x5222000 + 237425
8 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x903495b7 _pthread_start + 344
10 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 12:
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x903d4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96131492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9613168e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9607db8b MPWaitOnQueue + 261
6 AdobeACE 0x0525c579 0x5222000 + 238969
7 AdobeACE 0x0525bf71 0x5222000 + 237425
8 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x903495b7 _pthread_start + 344
10 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 13:
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x903d4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96131492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9613168e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9607db8b MPWaitOnQueue + 261
6 AdobeACE 0x0525c579 0x5222000 + 238969
7 AdobeACE 0x0525bf71 0x5222000 + 237425
8 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x903495b7 _pthread_start + 344
10 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 14:
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x903d4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96131492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9613168e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9607db8b MPWaitOnQueue + 261
6 AdobeACE 0x0525c579 0x5222000 + 238969
7 AdobeACE 0x0525bf71 0x5222000 + 237425
8 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x903495b7 _pthread_start + 344
10 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 15:
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x903d4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96131492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9613168e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9607db8b MPWaitOnQueue + 261
6 AdobeACE 0x0525c579 0x5222000 + 238969
7 AdobeACE 0x0525bf71 0x5222000 + 237425
8 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x903495b7 _pthread_start + 344
10 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 16:
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x903d4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96131492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9613168e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9607db8b MPWaitOnQueue + 261
6 AdobeACE 0x0525c579 0x5222000 + 238969
7 AdobeACE 0x0525bf71 0x5222000 + 237425
8 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x903495b7 _pthread_start + 344
10 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 17:
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x903d4095 pthread_cond_wait$UNIX2003 + 71
3 com.apple.CoreServices.CarbonCore 0x96131492 TSWaitOnCondition + 128
4 com.apple.CoreServices.CarbonCore 0x9613168e TSWaitOnConditionTimedRelative + 146
5 com.apple.CoreServices.CarbonCore 0x9607db8b MPWaitOnQueue + 261
6 AdobeACE 0x0525c579 0x5222000 + 238969
7 AdobeACE 0x0525bf71 0x5222000 + 237425
8 com.apple.CoreServices.CarbonCore 0x96104a7b PrivateMPEntryPoint + 68
9 libsystem_c.dylib 0x903495b7 _pthread_start + 344
10 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 18:: com.apple.CFSocket.private
0 libsystem_kernel.dylib 0x99218be6 __select + 10
1 com.apple.CoreFoundation 0x99508660 __CFSocketManager + 1632
2 libsystem_c.dylib 0x903495b7 _pthread_start + 344
3 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 19:: IPCClient rcvr: FMClient.501.534.2886003240.1
0 libsystem_kernel.dylib 0x99218be6 __select + 10
1 com.extensis.cpp-core-framework 0x4b202523 GIPCReceiver::OSWaitForData() + 2301
2 com.extensis.cpp-core-framework 0x4b1f6c0f GIPCClient::ReceiverThreadProc(GThread*) + 949
3 com.extensis.cpp-core-framework 0x4b27a9c7 GThread::PthreadInternal(void*) + 239
4 libsystem_c.dylib 0x903495b7 _pthread_start + 344
5 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 20:: Agent IF Message Handler
0 libsystem_kernel.dylib 0x992188e2 __psynch_cvwait + 10
1 libsystem_c.dylib 0x9034e280 _pthread_cond_wait + 833
2 libsystem_c.dylib 0x903d40e0 pthread_cond_timedwait$UNIX2003 + 70
3 com.extensis.cpp-core-framework 0x4b237d5d GSemaphore::TimedWait(unsigned long) + 77
4 com.extensis.cpp-core-framework 0x4b1fb76f GIPCClient::GIPCMTDataAccumulator::WaitForData(unsigned long, std::vector<char, std::allocator<char> >&, bool) + 39
5 com.extensis.ExtensisFontManagement.sdk 0x4b7b72d7 GAgentIFMessageHandlerThread::RunMessageHandlerThread() + 497
6 com.extensis.ExtensisFontManagement.sdk 0x4b7b7a65 GAgentIFMessageHandlerThread::AgentIFMessageHandlerThreadFunc(GThread*) + 67
7 com.extensis.cpp-core-framework 0x4b27a9c7 GThread::PthreadInternal(void*) + 239
8 libsystem_c.dylib 0x903495b7 _pthread_start + 344
9 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 21:
0 libsystem_kernel.dylib 0x99218c72 __semwait_signal + 10
1 libsystem_c.dylib 0x903d3a55 nanosleep$UNIX2003 + 189
2 com.adobe.PSAutomate 0x4c99c63b ScObjects::Thread::sleep(unsigned int) + 59
3 com.adobe.PSAutomate 0x4c97c483 ScObjects::BridgeTalkThread::run() + 163
4 com.adobe.PSAutomate 0x4c99c748 ScObjects::Thread::go(void*) + 168
5 libsystem_c.dylib 0x903495b7 _pthread_start + 344
6 libsystem_c.dylib 0x90333d4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffc03000 ebx: 0x03cc70b9 ecx: 0x00010001 edx: 0xacd00d08
edi: 0x06c9ec2c esi: 0x4af1dd44 ebp: 0xbf800018 esp: 0xbf800000
ss: 0x00000023 efl: 0x00010286 eip: 0x4af1dd3f cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0xbf7ffffc
Logical CPU: 2
Binary Images:
0x1000 - 0x23c1fff +com.adobe.Photoshop (12.0.4 - 12.0.4x20110407.r.1265] [12.0.4) <4C467DBF-792E-D832-7582-928512CF97FB> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5
0x2e82000 - 0x2ef2feb +com.adobe.adobe_caps (adobe_caps 3.0.116.0 - 3.0.116.0) <50675115-BEDC-72F9-C42D-374196E83EC2> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/adobe_caps.framework/Versions/A/adobe_caps
0x2f00000 - 0x2f06fff org.twain.dsm (1.9.4 - 1.9.4) <A001BEFA-F163-340E-BB1A-C2905F9FC65B> /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
0x2f0e000 - 0x30f4ff7 +com.adobe.linguistic.LinguisticManager (5.0.0 - 11696) <AF804353-8B13-7180-F2C8-832361EB2D5A> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeLinguistic.framework/Versions/3/AdobeLinguistic
0x3182000 - 0x3302fe7 +com.adobe.owl (AdobeOwl version 3.0.93 - 3.0.93) <03A8114E-EF8E-FFA2-1DEF-DF2E9CA90E1B> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeOwl.framework/Versions/A/AdobeOwl
0x336a000 - 0x3742ff7 +AdobeMPS (1) <36BB5D09-B87A-77AB-C171-E988910367F8> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
0x3871000 - 0x3b66fe7 +AdobeAGM (1) <CFC10386-FCA7-A372-9B2E-DE5ECE752B6C> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
0x3c19000 - 0x3f03ff7 +AdobeCoolType (1) <CE89BF73-D597-A8C0-7F6F-8A930ED63870> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
0x3f87000 - 0x3fa8ff7 +AdobeBIBUtils (1) <3F87F483-6BF5-2F96-429D-B65DCF5670DA> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
0x3fb4000 - 0x3fdaff6 +AdobeAXE8SharedExpat (0) <5848BBCE-3A3E-66EE-5527-97A96F0CA4CC> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedExpa t
0x3feb000 - 0x4123fe7 +WRServices (0) <87183F9D-17F4-6BDC-66A9-8FD34F320118> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/WRServices.framework/Versions/A/WRServices
0x4165000 - 0x41c2fef +aif_core (0) <5BE8C36F-9E9D-2908-6D86-39D1326F427C> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/aif_core.framework/Versions/A/aif_core
0x41df000 - 0x41f2fff +data_flow (0) <0D0EFD53-C204-5275-0941-359D1DD63326> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/data_flow.framework/Versions/A/data_flow
0x420a000 - 0x429cfff +image_flow (0) <566595C5-8DF9-503C-0EA2-8BCF47A05D19> /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/Frameworks/image_flow.framework/Versions/A/image_flow
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0x99204000 - 0x9921effc libsystem_kernel.dylib (2050.22.13) <70C520E8-0394-3DFB-823B-FE8C251C169A> /usr/lib/system/libsystem_kernel.dylib
0x99301000 - 0x99302ffd libunc.dylib (25) <58599CBF-E262-3CEA-AFE1-35560E0177DC> /usr/lib/system/libunc.dylib
0x99308000 - 0x9930affb libRadiance.dylib (849) <EAF7C74F-2A71-3A07-82E1-4FADEAFCF201> /System/Library/Frameworks/ImageIO.frameHello all,
I wanted to check in and provide an update regarding our upcoming release schedule.
For those wishing to upgrade to Creative Cloud - Suitcase Fusion 5 is available today and includes Adobe Creative Cloud plugins, new features and other product enhancements. This Photoshop issue has been addressed along with a few other plugin related bugs. Suitcase Fusion 5 is a paid upgrade.
For current Suitcase Fusion 4 users - Extensis is planning to release a free update for Suitcase Fusion 4 addressing this and a few other plugin related bugs. I don't have the exact release date yet but expect it to be available for download within the next few weeks.
I will update this post once it's available from our website.
We apologize for the inconvenience and appreciate your patience.
Cheers,
Chris Meyer
Extensis Suitcase Product Team -
Illustrator and Photoshop (and Skype) keep quitting unexpectedly at launch
I wasn't sure which specific one I should post this in, Illustrator, or Photoshop, or somewhere else :T So I apologize if this isn't the right place. But I really need to fix this problem. All 3 of these programs keep doing this..And I don't know why. So I deleted Illustrator and was going to reinstall it, however when I click on Adobe Installer, it also quits unexpectedly! Can you someone help me out to fix this problem? Thanks.
You have deleted Illustrator and going to run the cleanscript then make sure before running clean script you remove all adobe product because I beleive you haven't removed photoshop and it may cause issue in uninstallation after you run the clean script.
Follow the steps:-
1) Remove the complete suite using the uninstaller :-
Win;- Go to control panel and uninstall
Mac:- Mac HD-->Applications-->Utilities-->Adobe Installers
2) Run teh cleanscript
3) Create a new user account and then install
---it will be better if you let us know the version of Illustrator , photoshop and the Operating system you are using. -
I keep getting "problem reports" when trying to open applications that have worked fine for years.
Microsoft Word, Photopshop, Illustrator an Avery CD Sticker maker all give me the problem report window with the yellow trianlge and exclmation point when I try to open them and say:
"____ has quit unexpectedly. Click reopen to open the application again. This report will be sent to Apple automatically."
Clicking reopen offers the same thing again, and again, and again..
It started yesterday with Photoshop and Illustrator, so I took them off my computer and tried to reinstall them. Now I get "Install Photoshop has quit unexpectedly. etc.."
I ran the disc utility and it said my hard drive was OK.
Help! All the programs I use regularly are affected.I took the laptop to the Apple genius store and after two and a half hours of trouble shooting it turned out my User Profile no longer had permissions to open those programs. And they couldn't be changed. They had no idea why this could happen, but the genius set up another User, gave it permission and deleted the first one. Problem solved. Whew! He's never seen sanything like this before.
Gotta love the Geniuses at the genius bar! -
Scanning to photoshop elements from scanner
I seem to have misplaced my previous posting on same subject.
Although I can scan from PE 4.0 using my HP 8250 Scanner, I am unable to add
PE 4.0 to the Destination list of the scanner so that I can initiate a scan
to PE from the scanner buttons. I have spent several hours trying to scope
this out but information seems illusive. Can anybody help me add Photoshop
Elements 4.0 to the Destination list of the HP 8250 Scanner?
Thanks in advance.
BarryThanks for the links. I will look at that.<br /><br />I have continued to try to scope this out myself since I posted the <br />question. There is a learning curve involved here and I did find out a few <br />things that I thought I would mention which might clarify this problem. It <br />did for me, anyway.<br /><br /> When one first installs the scanner and its software and then pushes the <br />various scanner buttons, a small window comes up and asks which of the <br />following programs do you want this button to activate. After selecting a <br />program you then can click "do not show this again" button, which apparently <br />I had done in the past. So I had forgotten and was unaware of that <br />window..........but now know that Photoshop Elements does come up in that <br />window and I could have chosen it to open when that button is pushed. When <br />it does open Elements it doesn't do a scan automatically but the scanner <br />does respond to the scanner options in Elements. Elements was not on my <br />computer when I installed the scanner and so I chose to use the HP scanner <br />software and also checked off "don't show this window again" and therefore <br />when I press on the button the HP scanner software opens.<br /><br />Since I didn't remember that, my question had to do with the next step. <br />After you use the HP software to automatically scan, when you accept the <br />scan, another window opens to ask where you want the scan to go, and <br />although the Adobe Photodeluxe program is listed along with Word, and <br />several other programs, Photoshop elements is not listed there. So in <br />effect, I can use the HP Software to do the scan and adjust resolution, <br />etc, but then I can't send the accepted scan to Elements. That's what I was <br />asking about.<br /><br />I did do an entire uninstall of the HP software and then manually removed <br />any residue (HPSJ programs) and then did a full reinstall. That is how I <br />found out about the button choice window which I did not remember from <br />before. But when I did a scan using the HP software and then pushed the <br />accepted button, the Destination list that came up again did not include <br />Elements. Of course, there are workarounds such as saving the scan to a <br />file and then opening it in Elements......or just going to elements and <br />initiating the scan from there and I probably will end up doing one or the <br />other.............just a matter of principle that Elements should be treated <br />as equally as Photodeluxe and all the other programs already on the <br />destination list.<br /><br />Thanks for your interest.<br /><br /><br /><br /><br /><br /><[email protected]> wrote in message <br />news:[email protected]...<br />> Barry,<br />><br />> There were several discussions some time ago about the sequence in which <br />> Elements and scanner software were installed. If you are comfortable with <br />> this give it a try.<br />><br />> Uninstall the scanner and all related software. Either use a registry <br />> cleaner like the ones found in CCleaner:<br />><br />> <a href=http://www.ccleaner.com/><br />><br />> or Easycleaner:<br />><br />> <a href=http://personal.inet.fi/business/toniarts/ecleane.htm><br />><br />> or both (they're free) to get rid of any leftover entries, delete any left <br />> over folders and then reinstall the scanner. It may find PE<br />> and add it to the available list.<br />><br />> Bob
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Photoshop Elements 4 randomly quit workingIw
Recently, I was working on Photoshop Elements 4 and had to hibernate my computer while I had to do a public relations event. When I got back and restarted Elements 4, it told me that I had an invalid address and could not open it.
I've tried everything I could think of short of reinstalling it (as I no longer have the disc due to a moving fiasco). I found a site that said Google Chrome was a potential problem, but I've had Chrome installed for over a year and never had a problem with Photoshop.
Is there anything I can do to fix my software, or am I stuck waiting for next year's Black Friday? I use Photoshop constantly with my job, so it's vital that I fix this!In case there are no troubles for you installing it again after uninstall then try. Else download latest trial version of PSE and try using that. If that works then you can think of going with the same.
-Garry -
Photoshop CS2, after normal quitting, "Unexpectedly Quit" window appears
I use Photoshop CS2 on a PPC G4 Dual MDD with 1GB RAM and MacOSX 10.4.11. For the past 2 months, every time I normally quit Photoshop CS2, with the app disappearing from the dock and it seems to have finished, in about 6 seconds, a window pops up saying "The application Photoshop has unexpectedly quit" with three buttons: restart, report or close. I have clicked on the "Report" button and sent the report to Apple several times, with what I was doing at the time, but have not received any messages from Apple. I don't know why this window pops up now, all of a sudden, as it never occurred before. Now, I usually just click on the "Close" button in that window and go about my business.
Can anyone explain what might be causing this window to appear, after normally quitting Photoshop, and how to fix it to stop it from happening? And, should I copy the report, generated and sent to Apple, and send it on to Adobe for their look-see? Who would I send it to?
Thank youTed,
That error message after intentionally quitting Photoshop is often caused by a corrupted saved
Workspace
RootLevel Library/ Preferences/ Adobe Photoshop CS2 Settings/ Workspaces/ -
Photoshop Elements 12 on an iMac Late 2013, (Quits won't re open)
I set iPhoto to use this as its editor. It opened immediately quit and won't re open. I have deleted it and downloaded it again but no improvement. It states Photoshop Elements Editor has quit unexpectedly.
It then gives a page to report to apple and asks if you want to re open it. You re open it and it quits again to apple report page.
Any suggestions to get round this?
ThanksInteresting. I just closely examined the error dialogs I was getting when PSE 12 failed to launch. There were numerous problems with case sensitivity errors for various frameworks inside the application. For instance, one of the errors complained that it could not find the "AdobeLinguistic" framework. The reason evidently is that the name was actually spelled without capitals. It was "adobelinguistic". I manually correct quite a number of these types of errors by renaming the offending area in the Framworks section of the application bundle. This continued with each launch. I'd get a new error. I'd correct it and try again. Another error. Another correction. Finally, it got past all the issues and launched PSE 12. However, at that point, there was some internal error in PSE 12 (no surprise) that prevented it from running yet didn't show any kind of dialog where I could attempt to perform any further corrections. I suspect this may have something to do with the fact that I have my disk partition setup as a case sensitive partition. If someone else has a disk that is not case sensitive, I suspect they wouldn't see this error.
I've reported this as a bug on the Photoshop Family Customer Community in the hopes that someone from Adobe will see it and take corrective action.
I realize that some of you may find this post over your head a bit technically and for that I apologize. But since I had already posted here earlier, I wanted to get this out so people would understand that there does appear to be a real issue with PSE 12. We'll see what Adobe has to say.
Tom -
I have not been able to get elements 13 to open after I have installed it on my MAC. I click on the tab for photo editor and get a message saying "Photoshop Elements 13 Editor quit unexpectedly" . I checked the minimum system standards and my system meets or exceeds all of those.
Can you launch directly from Finder? Go to:
Applications >> Adobe Photoshop Elements 13 >> Support Files >> Photoshop Elements 13 Editor
Double click on the Editor app or highlight Photoshop Elements 13 Editor and control-click and choose open. -
Photoshop Elements installation failure
Downloaded and installed Photoshop Elements on a MacBook Pro. When prompted to "launch" received the following error: Photoshop Elements 13 Editor quit unexpectedly. I have uninstalled and reinstalled and received the same error. Suggestions?
Hi Tim,
Sorry for the delayed response. Somehow, never got to see this thread.
If you are still not able to install PSE on the machine, then please connect back and I will try to get your issue resolved.
Regards,
Ankush -
Photoshop CS4 quits unexpectedly on startup
I installed all of CS4 Master Collection yesterday, on a brand new iMac. All programs were working fine. Today, Photoshop gives the "application quit unexpectedly" message when I try to open it. However, all of the other programs are still working.
Any suggestions?I have also been having a startup crash with Photoshop CS4. It is the latest Mac OSX, all updated, latest Photoshop CS4, all updated. It is installed on an older Intel iMac. The crash report is below. This is very confusing as it is a new installation after a system update (wiped disk) to 10.6 - as vanilla as it comes. Any ideas anyone?
Process: Adobe Photoshop CS4 [2400]
Path: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
Identifier: com.adobe.Photoshop
Version: ??? (???)
Code Type: X86 (Native)
Parent Process: launchd [104]
Date/Time: 2009-10-10 17:09:07.630 +0100
OS Version: Mac OS X 10.6.1 (10B504)
Report Version: 6
Interval Since Last Report: 1568 sec
Crashes Since Last Report: 1
Per-App Crashes Since Last Report: 1
Anonymous UUID: 83D98B11-3F3E-40E4-B258-B2D0C5D940CC
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Crashed Thread: 0
Dyld Error Message:
Library not loaded: /System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN
Referenced from: /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
Reason: no suitable image found. Did find:
/System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN: stat() failed with errno=5
/System/Library/Frameworks/TWAIN.framework/Versions/A/TWAIN: stat() failed with errno=5
Model: iMac4,1, BootROM IM41.0055.B08, 2 processors, Intel Core Duo, 2 GHz, 1.5 GB, SMC 1.1f5
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x89), Broadcom BCM43xx 1.0 (5.10.91.19)
Bluetooth: Version 2.2.1f7, 2 service, 1 devices, 1 incoming serial ports
Network Service: Ethernet, Ethernet, en0
Network Service: AirPort, AirPort, en1
Serial ATA Device: Maxtor 6L250M0, 233.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-846
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8501, 0xfd400000
USB Device: Samsung ML-1610 Series, 0x04e8 (Samsung Electronics Co., Ltd.), 0x3268, 0x1d100000
USB Device: Hub in Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x1002, 0x5d100000
USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x5d120000
USB Device: Apple Pro Keyboard, 0x05ac (Apple Inc.), 0x0205, 0x5d110000
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x7d100000
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8240, 0x7d200000 -
Photoshop and InDesign CS3 keep quitting unexpectedly
I'm having issues with Photoshop and InDesign CS3 quitting unexpectedly. At first it was every once in a while, now it's happening numerous times a day and is becoming most irritating. I'm using a mac with OS X. I wasn't here when they installed CS3 and am the only one in the company with a mac so the computer services department won't be any help.
Run the normal maintenance tasks including Repair Permissions.
If it still crashes make sure that the TWAIN plug-in has been disabled and try trashing Photoshop's Prefs.
Otherwise, suspect bad Fonts. FontAgent Pro can ferret those out for you.
(Because it is also happening in InDesign, I suspect that bad or duplicated fonts are involved.)
Maybe you are looking for
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