Photoshop elements 5 - RUNTIME ERROR

I have photoshop elements 5. I downloaded a programme called Kies so i could upload photos from my Samsung phone. Ever since, my lap top hasn't worked properly and I haven't been able to open photoshop. i have uninstalled the kies programme and had to then uninstall photoshop as it still wouldn't work. Thinking all would now be fine, I then reinstalled photoshop but - no - still not working. The message I am getting is -
Runtine Error!
Program :....be\Photoshop Elements 5.0\PhotoshopElementsOrganizer.exe
this application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
does anyone have the answer or know HOW i contact the support team? any help would be greatly appreciated before i have to bin the laptop. many thanks, Sandra

Please post Photoshop Elements related queries over at
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