Photoshop elements 6 - some effects stopped working - Mac

Photoshop Elements 6 - Mac - some of the effects that have always worked have stopped working.  i get a message that "command ..... is not currently available"
This program was purchased online ... I have no discs to install it.
From these forums, I got the idea of going to my account on Adobe and checking history and there I found the orig download so I downloaded it again thinking this would replace the current program and possibly give me back all the effects.  From here on the story gets murky;  It seemed to download but I wound up with icons all over the place and they all still leave me with part of my effects not working.
I talked with technical support and they were worse than no help.  After holding for 27 minutes I got a man who I could not understand.  English is obviously not his first language.  I don't think he was understanding me too well either  and I finally gave up to try figuring it out on my own.  So far I am just confusing myself more.
Any suggestions would be appreciated.  Do not assume I know what I am doing at all.
Thanks,
Laura

I don't know what an administrative account means.  I do not have any antivirus software on my Mac unless they sent it with some..
My computer is at home and is not attached to any other computer if that helps.
I bought the software from adobe online 2 years ago...   Yesterday I went to the support page at adobe and went into my account and looked at "history" and saw this Akamai Download Manager
1.27 GB
listed as the software I had bought so I downloaded it... hoping that would somehow correct my problem.  I don't know if that made sense and I may not have downloaded it correctly. 
Do you think it might help to put all my present PSE6  things in the trash and THEN try the download again??
I appreciate all your efforts on this.
Laura

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