Photoshop Elements 7 reinstall "invalid serial number"

I purchased PSE 7 in 2010. The computer I had it installed on crashed. I have installed the program on my new laptop. When I get to the point of entering the serial number it says the number is invalid. I use the number provided on the back of the original box. Adobe support offers no help. What do I do?

Do you have a serial number, or do you have a redemption code to GET a serial number?
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html
Also, Photoshop Elements is not part of the Cloud... moving to that forum

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Installing new Retail version of Photoshop Elements, receive Invalid Serial Number

Hi Everyone,
I purchased a new Box retail version of Photoshop Elements and Premiere Elements 12 and before installing I am asked for the Serial Number. I enter it from the box but I get a message that says it is invalid serial number. How can that be if that is what is on the Box.
Thank you,
Danny

Hi Everyone,
I was able to solve it myself and in way should have provided more information. I was installing the software under the local Admin which in my Domain does not have internet access through our Proxy.
Once I logged on with my Domain Admin and tried to install the software, it worked with out problems. I was not aware that the computer needed access to the Internet to verify the Serial Number.
Thank you all for your time and assistance.
Regards,
Danny

Photoshop Elements 6 invalid serial number error

Hallo, ich mußte Windows Vista Home Premium 32 Bit erneut installieren und kann jetzt die Photoshop Elements6 DVD unter Eingabe der Seriennummer nicht aktivieren, die Seriennummer sei "ungültig". Die Seriennummer teile ich Ihnen bei Bedarf gerne mit. Die DVD wurde von DELL mit dem Laptop im Januar 2008 geliefert.
Was muß ich jetzt tun ?? Mit freundlichen Grüßen Klaus Peschke
[Do not post email addresses]
Message was edited by: Brett N

You need to contact support directly for activation/deactivation and other installation issues. It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. You will need your serial number.
To get help now click here for product support
If all agents are currently busy, try again later.

I recently got a new laptop and my photoshop elements needs my serial number...i cannot locate on my box, disk sleeve and there isn't an insert??

I recently got a new laptop and my photoshop elements needs my serial number...i cannot locate on my box, disk sleeve and there isn't an insert??

Check your Adobe account online. If you registered the software when you first installed it then the serial number might be available there.

I lost my photoshop elements 7.0 serial number and i had not had it registered so i can't get it back. My old desktop broke and i would like to install photo shop on my new laptop. How can i get it back?

I lost my photoshop elements 7.0 serial number and i had not had it registered so i can't get it back. My old desktop broke and i would like to install photo shop on my new laptop. How can i get it back?

I would first go to your Adobe Account and make sure that all info in it was correct and then match up all S/N's with your records. If you find any problems, then make corrections.
If all matches, but does not work, contact Adobe and see if they still sell replacement DVD's for CS2. Adobe usually does, for a small price. Still, you will need your correct S/N, so you will probably be back on the phone to Adobe. When I once used them for a S/N problem, they were quick and did a perfect job.
Good luck,
Hunt

Photoshop and premiere elements 12 invalid serial number

I am trying to download a photoshop and premiere elements package that i bought through best buy. however the installer says that i have an invalid serial number. please help

Redemption Code Help
http://helpx.adobe.com/x-productkb/global/redemption-code-help.html

Adobe Photoshop cs4 extended invalid serial number

I just bought adobe photoshop cs4 extended from a large retail computer store.I had the trial version of photoshop cs4 extended.I uninstalled the trial version and installed from dvd.I got a Invalid serial number error.I am sure there was a software configuration problem .The reason ,the disk needs to verfy that you have the original disk,If that happens ,After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box ..I guess this would work also with adobe photoshop cs4

I encountered the same problem with Photoshop CS5 - I had the trial version installed, and now bought the extended version, but it keeps saying the license key is invalid. I did unistall, ran the cleanup tool, but it is still not working. Any help is appreciated.

Adobe Elements 11 and Premiere Elements 11: invalid serial number on the number for Premiere???

During the install, the Elements 11 portion accepted the serial on the box just fine and installed, but the Premiere serial number was rejected as "invalid"???

eliyahuyhwh
I suspect that you are not going to get any support from Adobe on this since you are not using the latest version which is Premiere Elements 13.
You can try the link John as posted; it is worth a try.
If you get sent back to "Ask the Community", that is us (user to user), please give more details and we will try to figure out the
cause of the situation.
My first question would be "If the installation is accepting the serial number, where are you when you get the message about the Invalid Serial Number?
Without going into specifics and do not post serial numbers, did you purchase the product from Adobe direct or an authorized retailer or a private seller?
Are you working with a regular version or one of those Student Teacher versions? On what computer operating system are you trying to run Premiere Elements 13?
We will be looking forward to your progress.
ATR

For adobe photoshop elements 13 the serial number and redemption code are not working.

Used redemption code to download elements 13 but serial number said invalid when trying to set up software.

Thanks, I tried it, but that did not work. Another Forum leader determined that I bought a WIN license and I have a MAC. Not sure how that happened. I have sent a message (hopefully given the absolute user unfriendly interface for any problems) to the Order folks. If they don't reply, i will cancel the credit card charge. That might get their attention. What a terrible company.

Acrobat 8 reinstall invalid serial number?

I bought CS3 in 2007.Recently did a trial of CS6 which updated Acrobat. Played around with it then uninstalled. Just reinstalled Acrobat 8 from original disk, but it is saying "Invalid Serial Number". Help?

All I know to suggest it to unintall it again, run the cleaner (http://labs.adobe.com/downloads/acrobatcleaner.html), remove anything left of the Acrobat folder, reboot, and reinstall. There may be an issue because of the CS package that is an issue. With CS, you apparently have to open one of the products before the installation of Acrobat. I am not sure of the details and do not quite understand. There is a note on installing Acrobat as part of the CS suite at the top of this forum as I recall. You might also ask in the CS forum.

Elements 12 invalid serial number

How do I manually install Elements 12 on my XP computer. Bought a boxed version and get invalid serial number when trying to install.

First confirm that you are entering the correct serial number
http://helpx.adobe.com/x-productkb/global/find-serial-number.html
If you definitely are then contact Adobe
http://helpx.adobe.com/contact.html

Adobe elements 11 Invalid serial number

When i go to my products on adobe and enter my serial number onto my adobe premier elements 11 it says invalid even if i copy and paste.

serenibby
From what you wrote, it would appear that you have purchased download files from Adobe for Premiere Elements 11 and a serial number specific to that purchase. At that time, to what computer operating system did you download and install that purchased download and its serial number?
What are you dealing with...activation of a Premiere Elements 11 program that was deactivated and left installed on your computer? Or some other scenario? Please explain.
I would like to rule out that you are somehow trying to use a Premiere Elements 11 Windows serial number in a Premiere Elements 11 Mac setup or the other way around.
Typically Adobe does not support anything put the current version 12. But, it might might the exception for Activation issues, not sure in this case. To find out, click on the following link, and, when it opens, navigate to the section on "Serial Number and Redemption Codes". It looks like the paths to Adobe Chat have shifted, and I need to figure out what it has done. But, for now, I think the path indicated should bring answers.
Contact Customer Care
Please let us know the outcome.
Thank you.
ATR

Computer crashed whilst installing photoshop elements 11, now serial number invalid?

Recently purchased photoshop elements 11, when installing my computer crashed. When attempting to install for a second time it now displays a message saying my serial ref is invalid?
Do I need to get a new reference?
If so, how do I get a new reference?

Dgjr7878 it is likely that the current installation of Photoshop Elements and it's licensing files got corrupted if your computer is crashing. Is this a common occurance? If so you may want to address the stability difficulties you are experiencing with your current computer prior to reinstalling.
There are additional steps you can try to recover from your computer's unexpected restart. Which operating system are you using exactly?

Reinstalled photoshop elements 7 and serial number is rejected

Reinstalled photoshop elements 7 from online adobe account. Used ser# listed on account and is rejected from setup. Verified ser# from written copy in notebook. tech support said to find the answer in forums. seems like everyone has the same issue and no answer???

You need to contact Adobe again using the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Insist on speaking with a supervisor if the agent tries to end the call. Members of this forum can't deal with activation issues; so you received poor advice. Good luck.
Click here to get help now Contact Customer Care

Just purchased Photoshop Elements and the serial number shows as invalid

Whenever I enter my serial number a message appears : "This serial number is not valid for Adobe Photoshop Elements 12"
How do I solve this? The live chat has not been working as well so I don't know who to contact about this issue.
Thank you!

Hi,
The original poster or yourself gave no indication of which operating system you are running on.
Around the time of the original post there was a problem with the Adobe server and a note was put out which may have answered the original posters problem.
You don't tell us anything about your problem - any error message?
By the way, this is a user to user forum where other users try to help - Adobe staff only occasionally look in.
Brian

Photoshop Elements 7 reinstall "invalid serial number"

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