Photoshop elements 7 won't activate on windows 7 after my computer crashed

i had photoshop elements 7 installed on my windows 7 computer and everything worked fine.
then my computer crashed and i had to reinstall windows 7. but when i tried entering my serial number now, it wouldn't accept it, even though on my account it says that the serial number is correct and working.
customer service told me i had to ask you guys on forum.
can anyone help me?

Actually I found the problem after searching through the forum list - it was the solution to reset the organizer's online-services state.
Right, that was the step 7 I referred to.
Is there a known problem with this feature?  I definitely am leery of ordering prints through the organizer field again.
Yes, it's been a known problem in the Organizer since at least PSE 6 (2007), with an Adobe tech note describing the problem and the workaround:
http://kb2.adobe.com/cps/405/kb405252.html
Like most bugs in the Organizer, Adobe has explicitly chosen not to fix it.
The problem appears to occur when an upload to a service is interrupted or fails.  The workaround, deleting those files, seems pretty reliable.

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