Photoshop Elements 9 Backup failed

Question

The catalog and the pictures are on a USB 2,5 external drive under Win 7. I converted the catalog from PSE 8 to PSE 9 on the same external drive. If I started the backup, I get the message, that PSE 9 will determine the backup space. This process stops every time at 12 percent for more than 8 hours. No message from PSE, the computer doesn't crash. Chdsk of the external drive: no fault, checking the catalog under PSE 9: no fault.

Answer 1

Having similar problems with Elements 9.  (Windows 7, 64 bit).
The program seems to work fine until I try to backup.  When I select ‘Backup Catalog to CD, DVD, or Hard Drive’ from the File menu nothing happens.  I’m trying to backup to a hard drive.  I cannot gain control back.  If I move the cursor I get the revolving circular waiting symbol and finally, a screen that says:
Elements 9 Organizer is not responding with options to try:
·         Check for a solution and close the program
·         Close the program
·         Wait for the program to respond
None of these work and Elements 9 closes.
The error message in the box reads:
Description:
  A problem caused this program to stop interacting with Windows.
Problem signature:
  Problem Event Name:                        AppHangB1
  Application Name:                             PhotoshopElementsOrganizer.exe
  Application Version:                           9.0.3.0
  Application Timestamp:                     4d90791c
  Hang Signature:                                  4ca3
  Hang Type:                                          0
  OS Version:                                          6.1.7601.2.1.0.256.48
  Locale ID:                                             1033
  Additional Hang Signature 1:           4ca35a38b2560a90ad4bd37e737cc267
  Additional Hang Signature 2:           a2be
  Additional Hang Signature 3:           a2bedab20231df3dba466a5db9eababf
  Additional Hang Signature 4:           4ca3
  Additional Hang Signature 5:           4ca35a38b2560a90ad4bd37e737cc267
  Additional Hang Signature 6:           a2be
  Additional Hang Signature 7:           a2bedab20231df3dba466a5db9eababf
Of course, I can't translate that error message. I can’t seem to find where to send this question directly to Adobe.
Any help out there?